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Summary of reviewsHeritage Hotel, centrally located in St. John's, is highly praised by guests for its convenient and accessible location. Positioned near the harbor, it offers easy access to ferry ports and cruise ship pickups, making it ideal for travelers who wish to explore the vibrant local scene. The hotel is surrounded by numerous restaurants, shops, and leisure activities, providing an excellent base for both leisure and business visitors seeking a rich local experience.
Guests appreciate the breakfast offerings, which feature freshly cooked meals served directly and a personalized preselected menu that ensures convenience. While the occasional call for more variety in the menu and a cafeteria-like ambiance arise, the breakfast is generally seen as a positive start to the day, complemented by the beautiful views from the breakfast area.
The rooms at Heritage Hotel are noted for their spaciousness and comfort, with many guests enjoying the appealing views from their balconies. Cleanliness is emphasized, contributing to a safe and friendly atmosphere. Despite the minor challenges posed by aging facilities such as occasional musty odors and water damage, and mobility concerns due to lack of elevators and parking, the accommodations maintain a positive reputation for their generous size and comfort.
Cleanliness throughout the hotel is consistently highlighted, with special praise for the hygiene of bedding and towels. Although minor issues like dated decor and floor maintenance are mentioned, the overall clean and cozy atmosphere receives favorable feedback from guests.
The staff are celebrated for their friendliness and commitment to excellent service, contributing greatly to a welcoming environment. Guests commend the team’s dedication, politeness, and accommodating nature, noting their efforts significantly enhance the experience at Heritage Hotel. While isolated incidents of less-than-perfect interactions are noted, the overall impression remains positive, underscoring the staff's role in ensuring a satisfying stay.
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