The Abbey
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Summary of reviewsThe Abbey, situated in the heart of Great Malvern, offers an enviable location that guests often rave about. Its picturesque setting amidst the Malvern Hills and proximity to the historic Priory Church allows for stunning views and convenient access to both natural and cultural attractions. Guests find the location perfect for exploring the town with shops, restaurants and the theatre all within walking distance, making it an ideal base for both leisurely walks and attending nearby events.
The breakfast experience at The Abbey generally garners positive reviews with many guests praising the superb selection and quality of the food. The variety of hot and cold buffet options, including fresh fruit, cereals, yoghurts and traditional cooked items, is particularly appreciated. Despite some occasional inconsistencies, such as overcooked pastries or lukewarm food, the overall sentiment leans towards a satisfying breakfast experience.
Dinner at The Abbey also receives strong positive feedback, particularly for the fantastic quality of the food and the friendly service in the restaurant and bar. Room service is noted for its promptness and beautiful presentation. However, some guests find the menu limited and occasionally overpriced. Despite these criticisms, the general enjoyment of the evening meals and the pleasant atmosphere in the dining areas stand out.
Rooms at The Abbey are frequently praised for their spaciousness, comfort and cleanliness. Many guests appreciate the traditional décor, comfortable beds and well-equipped amenities with exceptional executive and superior king-size rooms offering additional luxury. While some guests mention dated décor and occasional maintenance issues, the majority find the accommodations to be clean and well-maintained, contributing to a comfortable stay.
The Abbey maintains high standards of cleanliness, consistently receiving praise for spotless rooms and well-maintained common areas. Although there are minor exceptions, these do not significantly detract from the overall positive impression of the hotel's cleanliness.
The staff at The Abbey are repeatedly commended for their friendliness, helpfulness and efficiency. Guests often highlight the exceptional customer service provided by the team, including the reception staff and bar personnel, whose warm and inviting nature enhances the overall experience.
The WiFi service at The Abbey is generally reliable and well-received with good connectivity in most areas. A few instances of patchy signals and connectivity issues are noted but do not significantly detract from the overall positive feedback.
Families find The Abbey to be a welcoming and accommodating environment with necessary amenities such as cribs and family rooms making it a suitable choice for those traveling with children. The hotel's location and various family-oriented facilities further add to its appeal for family vacations.
The beds at The Abbey are typically described as very comfortable with many guests appreciating the spaciousness of larger options like king-size beds. There are occasional reports of discomfort due to hard or scratchy bedding, but the general consensus is positive regarding the sleep quality.
While The Abbey holds a four-star rating and is recognized for providing good value, some areas fall short of four-star expectations. The décor and furnishings are occasionally described as dated and the breakfast service receives mixed reviews with some elements failing to meet the higher standards expected. Nevertheless, the hotel remains a good choice for its value and quality.
For business travelers, The Abbey offers functional facilities with good meeting and conference rooms. Free WiFi adds to the convenience, although there is potential for improvement in certain business center aspects.
Accessibility at The Abbey is generally praised, making it a suitable choice for elderly guests and those with mobility issues, although feedback is mixed, suggesting room for enhancements.
In summary, The Abbey provides a largely positive experience with its prime location, comfortable accommodations, commendable cleanliness and friendly staff. While there are areas for improvement, particularly in dining services and maintaining four-star standards, it remains a popular choice for both leisure and business travelers.
Categories
The breakfast experience at The Abbey generally garners positive reviews with many guests praising the superb selection and quality of the food. The variety of hot and cold buffet options, including fresh fruit, cereals, yoghurts and traditional cooked items, is particularly appreciated. Despite some occasional inconsistencies, such as overcooked pastries or lukewarm food, the overall sentiment leans towards a satisfying breakfast experience.
Dinner at The Abbey also receives strong positive feedback, particularly for the fantastic quality of the food and the friendly service in the restaurant and bar. Room service is noted for its promptness and beautiful presentation. However, some guests find the menu limited and occasionally overpriced. Despite these criticisms, the general enjoyment of the evening meals and the pleasant atmosphere in the dining areas stand out.
Rooms at The Abbey are frequently praised for their spaciousness, comfort and cleanliness. Many guests appreciate the traditional décor, comfortable beds and well-equipped amenities with exceptional executive and superior king-size rooms offering additional luxury. While some guests mention dated décor and occasional maintenance issues, the majority find the accommodations to be clean and well-maintained, contributing to a comfortable stay.
The Abbey maintains high standards of cleanliness, consistently receiving praise for spotless rooms and well-maintained common areas. Although there are minor exceptions, these do not significantly detract from the overall positive impression of the hotel's cleanliness.
The staff at The Abbey are repeatedly commended for their friendliness, helpfulness and efficiency. Guests often highlight the exceptional customer service provided by the team, including the reception staff and bar personnel, whose warm and inviting nature enhances the overall experience.
The WiFi service at The Abbey is generally reliable and well-received with good connectivity in most areas. A few instances of patchy signals and connectivity issues are noted but do not significantly detract from the overall positive feedback.
Families find The Abbey to be a welcoming and accommodating environment with necessary amenities such as cribs and family rooms making it a suitable choice for those traveling with children. The hotel's location and various family-oriented facilities further add to its appeal for family vacations.
The beds at The Abbey are typically described as very comfortable with many guests appreciating the spaciousness of larger options like king-size beds. There are occasional reports of discomfort due to hard or scratchy bedding, but the general consensus is positive regarding the sleep quality.
While The Abbey holds a four-star rating and is recognized for providing good value, some areas fall short of four-star expectations. The décor and furnishings are occasionally described as dated and the breakfast service receives mixed reviews with some elements failing to meet the higher standards expected. Nevertheless, the hotel remains a good choice for its value and quality.
For business travelers, The Abbey offers functional facilities with good meeting and conference rooms. Free WiFi adds to the convenience, although there is potential for improvement in certain business center aspects.
Accessibility at The Abbey is generally praised, making it a suitable choice for elderly guests and those with mobility issues, although feedback is mixed, suggesting room for enhancements.
In summary, The Abbey provides a largely positive experience with its prime location, comfortable accommodations, commendable cleanliness and friendly staff. While there are areas for improvement, particularly in dining services and maintaining four-star standards, it remains a popular choice for both leisure and business travelers.
Hotel near Golf Courses
Offers access to golf courses in the Great Malvern area.
Dog Friendly Hotel
This hotel allows two pets of any size in designated rooms for an additional fee of £10 per room, per night.
Do you accept dogs in all rooms?
No, some rooms only: Some rooms are pet free
No, some rooms only: Some rooms are pet free
Is there an extra charge?
Yes, £ 10.00 per night
Yes, £ 10.00 per night
Should the dog owner notify you before checking in?
Yes, During the booking process
Show more...Yes, During the booking process
Business Hotel
Offers seven suites with flexible seating arrangements and natural light. They can accommodate up to 300 delegates and offer modern audio-visual options and free Wi-Fi.
Accessible Hotel
This hotel offers wheelchair-accessible facilities and bedrooms. Its facilities are fully accessible to wheelchair users, including the Priory View Restaurant, Priory View Louge Bar, all meeting rooms (except the Elgar Suite), lifts, and ground floor public toilets. A step-free entrance is available on the restaurant level, with a nearby lift for access to reception and the lounge bar. It provides two parking spaces for Blue Badge holders.
4-Star Hotel
This 4-star hotel features landscaped gardens and views of the Vale of Evesham and Malvern Hills. It offers 103 bedrooms, a restaurant with British and Mediterranean cuisine, and a bar, providing a comfortable base for exploring Worcestershire. The hotel is located in the center of Great Malvern.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Guest Reviews
Located in the heart of Great Malvern, The Abbey boasts an enviable setting that guests repeatedly praise. Nestled amidst the picturesque Malvern Hills and positioned next to the historic Priory Church, it offers stunning views and easy access to both natural and cultural attractions. The central location is perfect for exploring the town with shops, restaurants and the theatre all within walking distance. It's also conveniently situated for those visiting the Three Counties Showground. The beautiful surroundings and ample parking add to the appeal, making it an ideal base for both leisurely walks in the hills and exploring the town's historic charm. Whether staying for a weekend of hiking or attending a nearby event, guests find The Abbey's location unbeatable.
The breakfast experience at The Abbey has elicited a range of reactions from its guests. A substantial number of reviews praise the hotel for offering a fantastic and superb breakfast, often highlighting the excellent selection and the quality of the food. Guests frequently mentioned the variety available at the buffet, including both hot and cold options with fresh fruit, cereals, yoghurts and traditional cooked breakfast items being particularly appreciated.
Many guests found the breakfast to be delicious, well-cooked and perfectly suited to start the day. The atmosphere in the breakfast room and the attentive service provided by the staff also received positive mentions. For those with specific dietary needs, options such as vegetarian sausages and alternative milk choices were available upon request.
However, there were also comments pointing out inconsistencies. Some guests felt that certain items, like pastries and black pudding, were stale or overcooked and the coffee quality varied. A few diners expressed that the breakfast felt cheap or basic with some elements not meeting their expectations for a four-star hotel. Complaints about lukewarm food and slow service were also noted.
Despite these occasional drawbacks, the overall sentiment leans towards a positive breakfast dining experience with plenty of choices and a generally high standard of food quality making it a satisfying and enjoyable part of the stay at The Abbey.
The dining experience at The Abbey Hotel evokes a mix of strong positive reactions tempered with some criticism. Guests frequently commend the food, describing it as fantastic, top quality and delicious. Evening meals, particularly those taken in the restaurant and bar, are highlighted as excellent with several guests enjoying the great selection and well-cooked dishes.
Room service also receives accolades for its promptness, beautiful presentation and elan, adding a convenient and pleasant alternative for in-room dining. Friendly bar staff further enhance the dining atmosphere, ensuring that meals in the bar are pleasant and reasonably priced.
However, some guests find the menu limited and unimaginative, pointing out that the restaurant offerings could be more varied. The high pricing of certain dishes, especially in a hotel setting, tends to be a recurring concern. Instances of slow service, particularly when the barman doubles as the waiter, have also been mentioned, along with occasional issues of food being overcooked or cold.
Vegetarians and non-meat eaters might feel underserved by the menu choices and there are remarks about the restaurant occasionally failing to meet the expectation of a four-star dining experience. Additionally, several guests noted the restaurant's appearance as tired and the overall ambiance as somewhat soulless.
Despite these concerns, many diners find their evening meals enjoyable and feel that the positive aspects of the dining experience at The Abbey Hotel outweigh the criticisms.
The Abbey maintains a notable reputation for its spacious and comfortable rooms with many guests praising the ample size and cleanliness of accommodations. Several reviews specifically commend the large, well-appointed rooms with great views, comfortable beds and well-equipped amenities, making them ideal for a restful stay. Many guests also appreciated the traditional décor, which added a sense of authenticity and charm to their visit.
A variety of room types are available, including exceptional executive and superior king-size rooms, which offer additional luxury and comfort. The large bathrooms and effective air conditioning in certain rooms further enhance the guests' experience. Additionally, the hotel’s location next to the picturesque Malvern Abbey provides rooms with beautiful views, adding to the appeal.
However, not all reviews were entirely positive. Some guests noted that certain rooms appeared dated and in need of refurbishment. Issues such as tired décor, the lack of air conditioning and occasional maintenance problems were mentioned. A few guests found their rooms too hot, especially during the night, while others found the small size of some rooms disappointing, particularly for the price.
Despite these concerns, the overall feedback is positive with guests frequently highlighting the hotel's clean and well-maintained environment, good facilities and helpful staff. The Abbey’s charming old-style building and stylish décor make it a popular choice for visitors seeking a comfortable stay with a touch of character.
The Abbey offers a variety of accommodations with a focus on comfort, particularly when it comes to their beds. Many guests found the beds to be very comfortable and appreciated the spaciousness of the larger options such as king-size and extra-large beds. The bedding often received praise, highlighted by its pristine quality and the ample supply of pillows that added to the comfort.
While most guests reported a satisfying sleep experience, a few noted that some beds were uncomfortably hard or had issues such as scratchy bedding or pillows that were too hard and lumpy. There were also isolated mentions of marked bed sheets and inconsistency in mattress comfort with some being described as either too soft or too firm.
Despite these occasional negatives, the general consensus leaned towards a positive sleep experience with terms like super comfortable, amazingly comfortable and comfortable mattress frequently appearing throughout the reviews. The rooms themselves were often noted as clean and comfortable, complementing the quality of the bedding.
In summary, The Abbey predominantly provides a restful stay with large, comfy beds that are generally well-received, although there are occasional inconsistencies in mattress firmness and bedding quality.
The Abbey has garnered consistent praise for its cleanliness across guest reviews. The rooms are frequently described as very clean, spotlessly clean and pristine with guests appreciating that they are cleaned daily and well-maintained. Many reviews note that the hotel itself is very clean with cleanliness evident throughout the property, extending from the guest rooms to common areas.
Despite some minor maintenance and cleanliness issues, such as cobwebs and dusty areas, the majority of guest feedback highlights that the rooms are generally very clean and comfortable. Areas that occasionally lacked attention did not significantly detract from the overall impression of high standards of cleanliness.
Reviews commend the housekeeping staff for their efforts in maintaining cleanliness with fresh towels provided and rooms smelling fresh. Some guests noted that housekeeping standards could benefit from improving in certain aspects, particularly in deep cleaning and attending to minor maintenance issues.
Overall, The Abbey is largely perceived as a clean and well-maintained hotel, contributing to a positive and comfortable stay for its guests.
At The Abbey, the consistent theme across various guest reviews highlights the exceptional quality of the staff. Words like friendly, helpful and efficient frequently appear when guests describe their interactions with the hotel's team. The staff received high praise for their outstanding customer service, often described as top-notch, brilliant and amazing. The reception staff, in particular, stood out for being incredibly friendly, welcoming and very accommodating.
Many guests were delighted with the professionalism and efficiency demonstrated by the team, noting how attentive and responsive they were to any needs or requests. The barman and other service staff were also often commended for their friendly demeanor and helpful nature. Guests appreciated the courteous and polite attitude consistently displayed by everyone from the front desk to the dining room.
Though there were occasional mentions of slow service or unhelpful interactions, these instances appeared to be exceptions rather than the norm. The overwhelming majority of guests had positive experiences, emphasizing that the staff's warm and inviting nature significantly enhanced their stay at The Abbey.
The Abbey offers a generally reliable WiFi experience with many guests noting that the connection worked well, particularly in the rooms. While there were a few mentions of patchy signals and inconsistency, the overall sentiment suggests that the internet service is stable and fast. The complimentary WiFi is accessible in common areas and provides good internet rates with some guests specifically highlighting its excellence. However, there were isolated reports of poor signals in certain areas and some guests experienced connectivity issues within their rooms. Despite these few drawbacks, The Abbey's WiFi service receives positive feedback overall, contributing to a comfortable stay bolstered by efficient service staff and other amenities like free parking and QR codes for local walks.
The Abbey hotel offers a family-friendly atmosphere that is particularly accommodating for those traveling with young children. Many reviews highlighted the availability of necessary amenities such as cribs and family rooms (including rooms for three), making it suitable for family stays. Guests have noted that the hotel is welcoming to families with a location that is great for family activities and creating enjoyable experiences.
The place is versatile enough to cater to different needs, being good for family bookings, theatre outings and even theme stays. Special accommodations for young children are a notable feature, as the hotel appears to provide everything necessary to ensure a comfortable stay for families.
While some reviews mentioned a few logistical hiccups, such as uncooperative staff during check-out and issues with room allocation, the general consensus is that The Abbey offers a pleasant environment for family vacations. The presence of a dining room and other family-oriented facilities add to the convenience, making it an attractive choice for those traveling with children.
The Abbey boasts a four-star rating and offers good value for its category. Several guests found their stay to be excellent and many thought the hotel provided good quality and a positive overall experience. The hotel has received commendations for being a good choice among four-star accommodations and guests have recommended it for its value and quality.
However, there are some areas where it falls short of the four-star expectations. The decor and furnishings were described as tired and dated and a few guests felt their rooms were subpar with one even suggesting they were moved due to traveling with a pet. The basics, such as toiletries and extras, seemed lacking for a hotel of this rating.
The breakfast service was a common point of disappointment. Described as poor, average and even inadequate, it didn't meet the standards expected for a four-star hotel. Complaints included low-quality, self-service options and cafeteria-style toast. While the dinner experience was dubbed more bistro-pub than a'la carte, it also did not meet guests' expectations for a four-star dining experience. The limited vegetarian and vegan options were another downside noted.
In summary, while The Abbey has potential and provides good value, it needs improvements, particularly in decor, room comfort and dining services, to fully align with its four-star rating.
The Abbey offers a solid array of facilities geared towards business travelers. Guests highlight the good business and meeting facilities, which cater well to business trips. The establishment features dedicated and functional areas, including business meeting rooms and conference rooms. Free WiFi enhances the convenience for business purposes. However, some reviews suggest that the business center itself may be minimal and sometimes inadequate, indicating room for improvement in that specific area. Overall, it remains a favorable option for hosting business meetings and accommodating business associates.
The Abbey receives mixed reviews for its accessibility features. On a positive note, the hotel is generally praised for good accessibility, making it a suitable choice for elderly guests and those with hip problems. The location is lauded as excellent for visiting Malvern town and the Malvern Theatre. Parking, although somewhat challenging, includes accessible options around the back, which offer easy access.
However, the hotel does have some notable drawbacks, especially for those with significant mobility issues. There is no lift available for guests and the absence of one makes navigating the staircases—which can be confusing due to different levels and turns—quite challenging. Guests also mentioned the inconvenience of having to hold doors open when using a wheelchair.
The car park is a considerable distance from the entrance, which can be especially taxing in poor weather or if your room is far from Reception. Additionally, some guests with walking difficulties might struggle with the slightly inconvenient road access to the reception area.
Although some found the reception area quite accessible and reported good general accessibility advice, the entrance itself was noted as not being very accessible. This mixed feedback highlights both the strengths and some notable areas for improvement in accommodating guests with disabilities at The Abbey.
The Abbey has garnered a considerable reputation for offering a luxurious stay. Guests consistently describe their experience as delightful and perfect, highlighting the hotel's high standards and excellent service. The atmosphere is often characterized as stylish and elegant with a particular emphasis on its luxurious suites and overall ambiance.
Many remarked on the hotel's pristine condition and high-class presentation. The comfort of the rooms, including the beds and the spaciousness were frequently mentioned, contributing to an overall sense of luxury and relaxation. The hotel's facilities and services left a lasting impression of being very high quality, further enhancing guest satisfaction.
While most feedback is exceptionally positive, a few guests noted areas for improvement, particularly regarding maintenance and the provision of services that align with its four-star rating. Despite these minor critiques, the general consensus is that The Abbey offers a very luxurious experience, positioning itself as a great place to unwind and enjoy a high-quality stay.
The Abbey is widely recognized as a dog-friendly hotel with numerous reviews highlighting its welcoming atmosphere for dog owners. Guests consistently describe the hotel as a very friendly place for those traveling with dogs. The staff are often praised for their warm reception towards both guests and their pets, making many feel right at home. Dogs are permitted inside the hotel and the overall accommodation is comfortable for both pets and their owners.
However, there are some significant caveats. Although the hotel advertises itself as pet friendly, several guests noted that dogs are not allowed in certain areas like the bar and restaurant. This restriction caused some inconvenience, as owners were unable to dine with their pets. Additionally, there were mentions of no specific provisions for dogs, such as treats, which some found disappointing given the added cost for pet accommodation.
A few reviewers hinted at occasional noise issues, such as dogs barking during early hours or upon arrival. A couple of guests mentioned that the hotel felt more dog tolerant rather than truly dog friendly, especially when compared to other higher-quality hotels where dogs are welcome in more communal areas.
Overall, while The Abbey does make concerted efforts to accommodate dogs and their owners, there are areas where improvements could be made to enhance the pet-friendly experience further.
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Location
Breakfast
Many guests found the breakfast to be delicious, well-cooked and perfectly suited to start the day. The atmosphere in the breakfast room and the attentive service provided by the staff also received positive mentions. For those with specific dietary needs, options such as vegetarian sausages and alternative milk choices were available upon request.
However, there were also comments pointing out inconsistencies. Some guests felt that certain items, like pastries and black pudding, were stale or overcooked and the coffee quality varied. A few diners expressed that the breakfast felt cheap or basic with some elements not meeting their expectations for a four-star hotel. Complaints about lukewarm food and slow service were also noted.
Despite these occasional drawbacks, the overall sentiment leans towards a positive breakfast dining experience with plenty of choices and a generally high standard of food quality making it a satisfying and enjoyable part of the stay at The Abbey.
Dinner
Room service also receives accolades for its promptness, beautiful presentation and elan, adding a convenient and pleasant alternative for in-room dining. Friendly bar staff further enhance the dining atmosphere, ensuring that meals in the bar are pleasant and reasonably priced.
However, some guests find the menu limited and unimaginative, pointing out that the restaurant offerings could be more varied. The high pricing of certain dishes, especially in a hotel setting, tends to be a recurring concern. Instances of slow service, particularly when the barman doubles as the waiter, have also been mentioned, along with occasional issues of food being overcooked or cold.
Vegetarians and non-meat eaters might feel underserved by the menu choices and there are remarks about the restaurant occasionally failing to meet the expectation of a four-star dining experience. Additionally, several guests noted the restaurant's appearance as tired and the overall ambiance as somewhat soulless.
Despite these concerns, many diners find their evening meals enjoyable and feel that the positive aspects of the dining experience at The Abbey Hotel outweigh the criticisms.
Rooms
A variety of room types are available, including exceptional executive and superior king-size rooms, which offer additional luxury and comfort. The large bathrooms and effective air conditioning in certain rooms further enhance the guests' experience. Additionally, the hotel’s location next to the picturesque Malvern Abbey provides rooms with beautiful views, adding to the appeal.
However, not all reviews were entirely positive. Some guests noted that certain rooms appeared dated and in need of refurbishment. Issues such as tired décor, the lack of air conditioning and occasional maintenance problems were mentioned. A few guests found their rooms too hot, especially during the night, while others found the small size of some rooms disappointing, particularly for the price.
Despite these concerns, the overall feedback is positive with guests frequently highlighting the hotel's clean and well-maintained environment, good facilities and helpful staff. The Abbey’s charming old-style building and stylish décor make it a popular choice for visitors seeking a comfortable stay with a touch of character.
Beds
While most guests reported a satisfying sleep experience, a few noted that some beds were uncomfortably hard or had issues such as scratchy bedding or pillows that were too hard and lumpy. There were also isolated mentions of marked bed sheets and inconsistency in mattress comfort with some being described as either too soft or too firm.
Despite these occasional negatives, the general consensus leaned towards a positive sleep experience with terms like super comfortable, amazingly comfortable and comfortable mattress frequently appearing throughout the reviews. The rooms themselves were often noted as clean and comfortable, complementing the quality of the bedding.
In summary, The Abbey predominantly provides a restful stay with large, comfy beds that are generally well-received, although there are occasional inconsistencies in mattress firmness and bedding quality.
Cleanliness
Despite some minor maintenance and cleanliness issues, such as cobwebs and dusty areas, the majority of guest feedback highlights that the rooms are generally very clean and comfortable. Areas that occasionally lacked attention did not significantly detract from the overall impression of high standards of cleanliness.
Reviews commend the housekeeping staff for their efforts in maintaining cleanliness with fresh towels provided and rooms smelling fresh. Some guests noted that housekeeping standards could benefit from improving in certain aspects, particularly in deep cleaning and attending to minor maintenance issues.
Overall, The Abbey is largely perceived as a clean and well-maintained hotel, contributing to a positive and comfortable stay for its guests.
Staff
Many guests were delighted with the professionalism and efficiency demonstrated by the team, noting how attentive and responsive they were to any needs or requests. The barman and other service staff were also often commended for their friendly demeanor and helpful nature. Guests appreciated the courteous and polite attitude consistently displayed by everyone from the front desk to the dining room.
Though there were occasional mentions of slow service or unhelpful interactions, these instances appeared to be exceptions rather than the norm. The overwhelming majority of guests had positive experiences, emphasizing that the staff's warm and inviting nature significantly enhanced their stay at The Abbey.
Wi-Fi
Family
The place is versatile enough to cater to different needs, being good for family bookings, theatre outings and even theme stays. Special accommodations for young children are a notable feature, as the hotel appears to provide everything necessary to ensure a comfortable stay for families.
While some reviews mentioned a few logistical hiccups, such as uncooperative staff during check-out and issues with room allocation, the general consensus is that The Abbey offers a pleasant environment for family vacations. The presence of a dining room and other family-oriented facilities add to the convenience, making it an attractive choice for those traveling with children.
4 Star
However, there are some areas where it falls short of the four-star expectations. The decor and furnishings were described as tired and dated and a few guests felt their rooms were subpar with one even suggesting they were moved due to traveling with a pet. The basics, such as toiletries and extras, seemed lacking for a hotel of this rating.
The breakfast service was a common point of disappointment. Described as poor, average and even inadequate, it didn't meet the standards expected for a four-star hotel. Complaints included low-quality, self-service options and cafeteria-style toast. While the dinner experience was dubbed more bistro-pub than a'la carte, it also did not meet guests' expectations for a four-star dining experience. The limited vegetarian and vegan options were another downside noted.
In summary, while The Abbey has potential and provides good value, it needs improvements, particularly in decor, room comfort and dining services, to fully align with its four-star rating.
Business
Accessible
However, the hotel does have some notable drawbacks, especially for those with significant mobility issues. There is no lift available for guests and the absence of one makes navigating the staircases—which can be confusing due to different levels and turns—quite challenging. Guests also mentioned the inconvenience of having to hold doors open when using a wheelchair.
The car park is a considerable distance from the entrance, which can be especially taxing in poor weather or if your room is far from Reception. Additionally, some guests with walking difficulties might struggle with the slightly inconvenient road access to the reception area.
Although some found the reception area quite accessible and reported good general accessibility advice, the entrance itself was noted as not being very accessible. This mixed feedback highlights both the strengths and some notable areas for improvement in accommodating guests with disabilities at The Abbey.
Luxury
Many remarked on the hotel's pristine condition and high-class presentation. The comfort of the rooms, including the beds and the spaciousness were frequently mentioned, contributing to an overall sense of luxury and relaxation. The hotel's facilities and services left a lasting impression of being very high quality, further enhancing guest satisfaction.
While most feedback is exceptionally positive, a few guests noted areas for improvement, particularly regarding maintenance and the provision of services that align with its four-star rating. Despite these minor critiques, the general consensus is that The Abbey offers a very luxurious experience, positioning itself as a great place to unwind and enjoy a high-quality stay.
Dog Friendly
However, there are some significant caveats. Although the hotel advertises itself as pet friendly, several guests noted that dogs are not allowed in certain areas like the bar and restaurant. This restriction caused some inconvenience, as owners were unable to dine with their pets. Additionally, there were mentions of no specific provisions for dogs, such as treats, which some found disappointing given the added cost for pet accommodation.
A few reviewers hinted at occasional noise issues, such as dogs barking during early hours or upon arrival. A couple of guests mentioned that the hotel felt more dog tolerant rather than truly dog friendly, especially when compared to other higher-quality hotels where dogs are welcome in more communal areas.
Overall, while The Abbey does make concerted efforts to accommodate dogs and their owners, there are areas where improvements could be made to enhance the pet-friendly experience further.
No, The Abbey doesn't have any pool.
No, a spa isn't available at The Abbey.
Yes, The Abbey welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
No, parking facilities aren't available at The Abbey.
No, The Abbey doesn't have a gym.
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