Spring River Ebbsfleet by Marston's Inns
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Summary of reviewsSpring River Ebbsfleet by Marston's Inns is highly regarded by guests for its strategically advantageous location, making it an excellent choice for a wide range of travelers. Situated close to major highways like the M25 and A2, it offers easy access to the Eurotunnel, Dover ferry and is a short drive from Bluewater and Lakeside shopping centers. Its proximity to Ebbsfleet International train station also makes it convenient for quick trips to London. Despite this accessibility, the hotel enjoys a tranquil setting, providing a serene environment for rest. The location is versatile, catering well to both leisure activities and work trips and is particularly favored by families and motorsport enthusiasts attending events at Brands Hatch.
Guests appreciate the spacious and clean rooms, which come well-equipped with modern amenities such as climate control and air conditioning. The quiet environment ensures a restful night, even with the proximity to main roads. Cleanliness is a standout feature with rooms described as immaculate, spacious and cozy. Daily cleaning and well-maintained common areas enhance the overall comfort. Parking is ample and free with added conveniences like electric vehicle charging points, which guests find beneficial despite the higher cost of charging.
The staff at Spring River Ebbsfleet by Marston's Inns receive high praise for their friendliness, professionalism and helpfulness. Reviews frequently mention the warm and welcoming service with reception staff, in particular, noted for their efficiency and attentiveness. Specific staff members often receive commendations for their exceptional service, contributing to a hospitable atmosphere.
While the breakfast experience has its inconsistencies, many guests find it to be a satisfactory start to their day, appreciating the good variety and value of the offerings, particularly the hearty English breakfast. The dining experience at the attached restaurant and nearby pub is seen as convenient and generally pleasing, though some service and food quality inconsistencies are noted. The family-friendly atmosphere and availability of vegetarian options add to the dining appeal.
The beds receive mixed reviews; although many find them comfortable and conducive to a good night's sleep, some guests feel the mattresses are too firm. The wifi service also draws mixed feedback with numerous reports of weak or unstable connections despite some guests finding it satisfactory.
Overall, Spring River Ebbsfleet by Marston's Inns is a reliable and affordable hotel choice, particularly for short stays or stopovers. Its combination of a prime location, clean and comfortable rooms, friendly staff and convenient amenities make it a well-regarded option for various types of travelers.
Categories
Guests appreciate the spacious and clean rooms, which come well-equipped with modern amenities such as climate control and air conditioning. The quiet environment ensures a restful night, even with the proximity to main roads. Cleanliness is a standout feature with rooms described as immaculate, spacious and cozy. Daily cleaning and well-maintained common areas enhance the overall comfort. Parking is ample and free with added conveniences like electric vehicle charging points, which guests find beneficial despite the higher cost of charging.
The staff at Spring River Ebbsfleet by Marston's Inns receive high praise for their friendliness, professionalism and helpfulness. Reviews frequently mention the warm and welcoming service with reception staff, in particular, noted for their efficiency and attentiveness. Specific staff members often receive commendations for their exceptional service, contributing to a hospitable atmosphere.
While the breakfast experience has its inconsistencies, many guests find it to be a satisfactory start to their day, appreciating the good variety and value of the offerings, particularly the hearty English breakfast. The dining experience at the attached restaurant and nearby pub is seen as convenient and generally pleasing, though some service and food quality inconsistencies are noted. The family-friendly atmosphere and availability of vegetarian options add to the dining appeal.
The beds receive mixed reviews; although many find them comfortable and conducive to a good night's sleep, some guests feel the mattresses are too firm. The wifi service also draws mixed feedback with numerous reports of weak or unstable connections despite some guests finding it satisfactory.
Overall, Spring River Ebbsfleet by Marston's Inns is a reliable and affordable hotel choice, particularly for short stays or stopovers. Its combination of a prime location, clean and comfortable rooms, friendly staff and convenient amenities make it a well-regarded option for various types of travelers.
Hotel with Parking
This hotel offers complimentary parking for all guests, providing a hassle-free experience. It also includes electric car charging facilities, adding value for those with electric vehicles.
EV charging stations
Hotel with EV Charging Stations
Family Friendly Hotel
Accessible Hotel
4-Star Hotel
Guest Reviews
Spring River Ebbsfleet by Marston's Inns boasts an enviable location that makes it a prime choice for various travelers. Situated conveniently close to major highways such as the M25 and A2, it provides easy car access and serves as a perfect stopover for journeys, including trips to the Eurotunnel and Dover ferry. Its proximity to Ebbsfleet International train station ensures that getting to London is quick and straightforward, making it a great base for those planning a day in the city.
For motorsport enthusiasts, the hotel is ideally located for events at Brands Hatch. Shoppers will appreciate the short drives to Bluewater and Lakeside shopping centers, while the nearby local amenities including pubs, supermarkets and restaurants add to the convenience. Despite its close accessibility to main roads, the hotel enjoys a quieter setting away from the hustle and bustle, offering a serene environment for rest.
The hotel is also strategically positioned for visits to surrounding areas in Kent and London, rendering it versatile for both leisure and work trips. Whether you are visiting family or engaging in local activities such as Diggerland, the location is repeatedly cited as clean, tidy and perfect for various needs. In summary, Spring River Ebbsfleet excels with its strategically advantageous and versatile location.
Spring River Ebbsfleet by Marston's Inns presents a mixed yet generally positive breakfast experience. Many guests appreciate the good value and variety of the breakfast options, citing it as substantial, delicious and worth the additional fee. The proximity of the restaurant and pub offering breakfast is convenient and guests often remark positively on the hearty English breakfast available.
However, several reviews point out inconsistencies in the breakfast service and quality. While some guests rave about the friendly and helpful staff, others mention issues such as unclean breakfast areas, broken coffee machines and unavailability of hot food. Additionally, the breakfast setup has been described as confusing with some complaints about limited healthy options, cold items and lackluster continental choices.
Overall, while there are areas for improvement, many guests find the breakfast to be a satisfactory start to their day, particularly praising the plentiful portions and decent quality when everything is running smoothly.
Spring River Ebbsfleet by Marston's Inns offers quite a mixed dining experience, based on guest reviews. The attached restaurant and nearby pub are appreciated for their convenience and value for money. Guests often highlight the good variety and quality of food with plenty of options, including a well-regarded carvery. Many enjoyed delicious, wholesome meals at reasonable prices and praised the friendly service provided by the staff. The cozy, family-friendly atmosphere also adds to the overall appeal.
However, the dining experience isn't uniformly positive. Several reviews point to service inconsistencies with some guests encountering slow service, inattentive staff and issues with cleanliness, such as sticky tables and dirty cutlery. Additionally, there are reports of food being undercooked or arriving cold and the restaurant sometimes closing earlier than expected, leaving guests without dining options.
Despite these drawbacks, the restaurant's proximity to the hotel and its varied menu options—including vegetarian choices—provide a level of convenience that many appreciate. The general consensus is that while there’s room for improvement, the dining facilities offer good value and an overall pleasant experience for most guests.
Spring River Ebbsfleet by Marston's Inns receives high praise for its spacious and clean rooms, making it a great choice for travelers seeking comfort and cleanliness. The hotel offers large and airy rooms that come well equipped with modern amenities, including climate control and air conditioning. Many guests appreciate the quiet environment despite the nearby road, ensuring a peaceful night's sleep.
The rooms are often described as very comfortable with clean and cozy interiors that make for a relaxing stay. The presence of basic amenities like tea, coffee and bathroom essentials add to the convenience. Daily cleaning is available and the overall maintenance is well managed, keeping the rooms in great condition.
Parking is ample and free, which is a significant plus for those traveling by car. The hotel's location is also considered convenient for accessing nearby attractions and facilities, including a supermarket and town center. A restaurant next door adds to the ease of dining options.
However, some guests noted the need for renovation in certain areas, particularly bathrooms and mentioned occasional noise issues. Despite these points, the majority of reviews highlight the hotel as offering excellent value with friendly and helpful staff and modern, comfortable rooms. Overall, Spring River Ebbsfleet by Marston's Inns is a reliable and affordable option, particularly for short stays or stopovers.
The beds at Spring River Ebbsfleet by Marston's Inns have garnered mixed reviews from guests. Many guests highlight the comfort and cleanliness of the beds, describing them as very comfortable, cozy and conducive to a good night's sleep. Several reviews praise the beds for being extremely or super comfortable, ensuring a pleasant stay.
Despite this, some guests found the beds too firm, noting that the mattresses were hard with a few even likening them to concrete. Sofa beds, in particular, received criticism for lacking comfort. There were also remarks about the pillows being thin and of poor quality, although some guests appreciated the softness of the pillows.
Overall, while many guests enjoyed comfortable and well-maintained beds, others felt that the firmness of the mattresses detracted from their sleep quality. This blend of opinions suggests that while the hotel's beds suit many preferences, they may not be ideal for those who favor a softer sleeping surface.
Spring River Ebbsfleet by Marston's Inns truly excels in maintaining a pristine environment, as echoed by numerous guests. The hotel is consistently praised for its immaculate cleanliness, both in the rooms and the common areas. Guests frequently highlight the spotless condition of the rooms, describing them as spacious, modern and comfortable. Daily cleaning is a norm, ensuring that rooms are not only clean but also fresh and inviting.
The hotel’s cleanliness extends beyond just the rooms. Corridors and other facilities are maintained to a high standard, contributing to a welcoming and pleasant atmosphere. Despite occasional minor issues such as a dirty breakfast area and some unresponsive staff, the overall impression remains overwhelmingly positive.
Guests appreciate the clean and well-maintained bathrooms and the fresh, new feel of the property is often noted. The combination of cleanliness with comfort and modern amenities makes it a favorable choice for travelers seeking a tidy and relaxing stay. With large, airy rooms and thorough housekeeping, the comfort and hygiene of guests are clearly a priority at Spring River Ebbsfleet, culminating in a highly commendable hospitality experience.
Spring River Ebbsfleet by Marston's Inns has garnered a positive reputation for its staff, hailed as friendly, helpful and professional. Guests consistently emphasize the warm and welcoming service with numerous mentions of the staff being accommodating to any requests. Reception staff, in particular, are highlighted for their efficiency and friendliness, often going the extra mile to ensure a smooth check-in process.
The overall service at the hotel is characterized as cheerful and attentive with many guests appreciating the polite and courteous manner in which they were treated. Specific staff members like Gemma, Tasmin and Dianne receive high praise for their exceptional service, further contributing to the hotel's hospitable atmosphere.
Although there are a few isolated comments about less favorable interactions, the overwhelming majority of reviews celebrate the excellent demeanor and professionalism of the team. Whether it's coordinating early check-ins, assisting with taxi bookings or simply engaging warmly with guests, the staff at Spring River Ebbsfleet shine in creating a pleasant and enjoyable stay.
In addition to the commendable staff performance, the hotel also boasts of a clean and comfortable environment, enhancing the overall experience. Guests particularly appreciate the seamless blend of friendly service with a tidy, well-maintained setting. Overall, the staff at Spring River Ebbsfleet by Marston's Inns are a standout feature, consistently ensuring guests feel valued and well-cared for during their stay.
The wifi experience at Spring River Ebbsfleet by Marston's Inns seems to be a mixed bag based on guest reviews. Some guests have found the free wifi to be of decent strength, fast, reliable and even fabulous. A couple of reviewers praised the fast 60mbps/20mbps internet speed, while others appreciated the secure and free aspect. However, many guests reported numerous issues ranging from weak and unstable connections to complete unavailability. Several reviews mentioned that the wifi was down, not working for the duration of their stay or had intermittent connectivity, leading to significant inconvenience. Others highlighted that the lack of proper wifi instructions and the necessity of obtaining the wifi code only upon checking out added to the frustration. Issues with restricted internet access, spotty service and poor signal strength were also frequently noted. While there are positive aspects, it is evident that the hotel needs to address and improve its wifi service to meet guest expectations consistently.
Spring River Ebbsfleet by Marston's Inns ensures guests have a hassle-free experience when it comes to parking. The hotel boasts a large, well-maintained parking lot with ample free parking spaces, making it convenient for visitors arriving by car. Guests appreciate the ease of parking with plenty of spaces available right in front of the door, ensuring a secure and accessible experience.
The parking facilities include electric charging points, adding to the convenience for those with electric vehicles. The added security of having a secure entrance and the hotel's proximity to the motorway make it an ideal stop. With the bonus of a four-hour stay after checkout and the option to use the car park for the chalet, guests can enjoy added flexibility.
In terms of location, the abundance of parking spaces complements the hotel's great location, making it easy to explore nearby attractions. The parking convenience extends to having a Coop nearby and a carvery restaurant just 100 yards away, enhancing the overall experience for those who stay at the hotel.
Spring River Ebbsfleet by Marston's Inns offers several convenient features for guests with electric vehicles. The hotel boasts a very large car park equipped with electric vehicle charging stations, making it easy for guests to charge their cars on-site. Many guests appreciate the availability of these charging points as a bonus amenity during their stay. While the presence of EV charging stations is lauded, some guests have noted that the costs are quite high at 40p per kWh. Despite the expense, the overall inclusion of electric vehicle charging points is seen as a valuable and convenient addition to the hotel’s offerings.
Spring River Ebbsfleet by Marston's Inns emerges as an ideal destination for families, renowned for its spacious and clean family rooms. The hotel truly caters to family needs with a variety of child-friendly features, including a small play area and close proximity to attractions for children. Returning visitors often highlight the welcoming atmosphere, reaffirmed by their repeated stays whenever in North Kent to visit relatives.
Families appreciate the convenient location, especially for those traveling via Ebbsfleet International. The adjoining family restaurant garners praise for its convenience and quality, making dining out with children hassle-free. The hotel’s quiet ambiance and friendly staff further contribute to positive family experiences, ensuring a peaceful and comfortable stay.
Accommodating both small and larger family groups, the hotel offers ample room configurations, although larger families sometimes have to book multiple rooms due to fire regulations. Despite this, guests maintain a high level of satisfaction thanks to the thoughtful amenities provided, such as extra coffee and tea.
Overall, Spring River Ebbsfleet stands out as a family-friendly hotel that meets the varied needs of guests traveling with children, ensuring a comfortable, pleasant and memorable stay for all ages.
Spring River Ebbsfleet by Marston's Inns offers excellent value for money, making it a great choice for an overnight stay when on the road. Guests consistently highlight the cleanliness with exceptionally clean rooms that are comfortable and relatively soundproof. The hotel provides decent facilities in excellent condition, including spacious rooms and large parking areas. The restaurant serves great food, enhancing the overall experience.
The staff are professional, polite, welcoming and very friendly, ensuring a pleasant stay for all guests. While some reviews mention that the hotel does not meet the same standards as other four-star establishments, it is still considered a lovely hotel up to Holiday Inn standards. Overall, the Spring River Ebbsfleet delivers a very good service and offers an exceedingly enjoyable stay.
Spring River Ebbsfleet by Marston's Inns offers commendable accessibility features, making it an excellent choice for guests with disabilities. The hotel provides wheelchair-accessible rooms on the ground floor and specialized facilities like accessible shower seats and disabled bathrooms. There's no additional charge for wheelchair users and the hotel's design includes ramps and elevators, ensuring easy navigation throughout the premises. Guests appreciated the accessible rooms' comfort and the overall ease of access.
The location is conveniently close to Ebbsfleet International Station, adding to its appeal for those traveling by train. For those arriving by car, the hotel's proximity to major routes and landmarks like Brands Hatch makes it an accessible spot, though some guests noted the necessity of a car due to the surrounding traffic construction and remote aspects.
While the hotel is easy to find with a Sat Nav and provides facilities like bike storage, some challenges were reported regarding signage and Wi-Fi access. Despite these minor setbacks, the emphasis on accessibility and the proximity to key locations make Spring River Ebbsfleet a practical and considerate choice for guests with mobility issues.
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Location
For motorsport enthusiasts, the hotel is ideally located for events at Brands Hatch. Shoppers will appreciate the short drives to Bluewater and Lakeside shopping centers, while the nearby local amenities including pubs, supermarkets and restaurants add to the convenience. Despite its close accessibility to main roads, the hotel enjoys a quieter setting away from the hustle and bustle, offering a serene environment for rest.
The hotel is also strategically positioned for visits to surrounding areas in Kent and London, rendering it versatile for both leisure and work trips. Whether you are visiting family or engaging in local activities such as Diggerland, the location is repeatedly cited as clean, tidy and perfect for various needs. In summary, Spring River Ebbsfleet excels with its strategically advantageous and versatile location.
Breakfast
However, several reviews point out inconsistencies in the breakfast service and quality. While some guests rave about the friendly and helpful staff, others mention issues such as unclean breakfast areas, broken coffee machines and unavailability of hot food. Additionally, the breakfast setup has been described as confusing with some complaints about limited healthy options, cold items and lackluster continental choices.
Overall, while there are areas for improvement, many guests find the breakfast to be a satisfactory start to their day, particularly praising the plentiful portions and decent quality when everything is running smoothly.
Dinner
However, the dining experience isn't uniformly positive. Several reviews point to service inconsistencies with some guests encountering slow service, inattentive staff and issues with cleanliness, such as sticky tables and dirty cutlery. Additionally, there are reports of food being undercooked or arriving cold and the restaurant sometimes closing earlier than expected, leaving guests without dining options.
Despite these drawbacks, the restaurant's proximity to the hotel and its varied menu options—including vegetarian choices—provide a level of convenience that many appreciate. The general consensus is that while there’s room for improvement, the dining facilities offer good value and an overall pleasant experience for most guests.
Rooms
The rooms are often described as very comfortable with clean and cozy interiors that make for a relaxing stay. The presence of basic amenities like tea, coffee and bathroom essentials add to the convenience. Daily cleaning is available and the overall maintenance is well managed, keeping the rooms in great condition.
Parking is ample and free, which is a significant plus for those traveling by car. The hotel's location is also considered convenient for accessing nearby attractions and facilities, including a supermarket and town center. A restaurant next door adds to the ease of dining options.
However, some guests noted the need for renovation in certain areas, particularly bathrooms and mentioned occasional noise issues. Despite these points, the majority of reviews highlight the hotel as offering excellent value with friendly and helpful staff and modern, comfortable rooms. Overall, Spring River Ebbsfleet by Marston's Inns is a reliable and affordable option, particularly for short stays or stopovers.
Beds
Despite this, some guests found the beds too firm, noting that the mattresses were hard with a few even likening them to concrete. Sofa beds, in particular, received criticism for lacking comfort. There were also remarks about the pillows being thin and of poor quality, although some guests appreciated the softness of the pillows.
Overall, while many guests enjoyed comfortable and well-maintained beds, others felt that the firmness of the mattresses detracted from their sleep quality. This blend of opinions suggests that while the hotel's beds suit many preferences, they may not be ideal for those who favor a softer sleeping surface.
Cleanliness
The hotel’s cleanliness extends beyond just the rooms. Corridors and other facilities are maintained to a high standard, contributing to a welcoming and pleasant atmosphere. Despite occasional minor issues such as a dirty breakfast area and some unresponsive staff, the overall impression remains overwhelmingly positive.
Guests appreciate the clean and well-maintained bathrooms and the fresh, new feel of the property is often noted. The combination of cleanliness with comfort and modern amenities makes it a favorable choice for travelers seeking a tidy and relaxing stay. With large, airy rooms and thorough housekeeping, the comfort and hygiene of guests are clearly a priority at Spring River Ebbsfleet, culminating in a highly commendable hospitality experience.
Staff
The overall service at the hotel is characterized as cheerful and attentive with many guests appreciating the polite and courteous manner in which they were treated. Specific staff members like Gemma, Tasmin and Dianne receive high praise for their exceptional service, further contributing to the hotel's hospitable atmosphere.
Although there are a few isolated comments about less favorable interactions, the overwhelming majority of reviews celebrate the excellent demeanor and professionalism of the team. Whether it's coordinating early check-ins, assisting with taxi bookings or simply engaging warmly with guests, the staff at Spring River Ebbsfleet shine in creating a pleasant and enjoyable stay.
In addition to the commendable staff performance, the hotel also boasts of a clean and comfortable environment, enhancing the overall experience. Guests particularly appreciate the seamless blend of friendly service with a tidy, well-maintained setting. Overall, the staff at Spring River Ebbsfleet by Marston's Inns are a standout feature, consistently ensuring guests feel valued and well-cared for during their stay.
Wi-Fi
Parking
The parking facilities include electric charging points, adding to the convenience for those with electric vehicles. The added security of having a secure entrance and the hotel's proximity to the motorway make it an ideal stop. With the bonus of a four-hour stay after checkout and the option to use the car park for the chalet, guests can enjoy added flexibility.
In terms of location, the abundance of parking spaces complements the hotel's great location, making it easy to explore nearby attractions. The parking convenience extends to having a Coop nearby and a carvery restaurant just 100 yards away, enhancing the overall experience for those who stay at the hotel.
EV charging stations
Family
Families appreciate the convenient location, especially for those traveling via Ebbsfleet International. The adjoining family restaurant garners praise for its convenience and quality, making dining out with children hassle-free. The hotel’s quiet ambiance and friendly staff further contribute to positive family experiences, ensuring a peaceful and comfortable stay.
Accommodating both small and larger family groups, the hotel offers ample room configurations, although larger families sometimes have to book multiple rooms due to fire regulations. Despite this, guests maintain a high level of satisfaction thanks to the thoughtful amenities provided, such as extra coffee and tea.
Overall, Spring River Ebbsfleet stands out as a family-friendly hotel that meets the varied needs of guests traveling with children, ensuring a comfortable, pleasant and memorable stay for all ages.
4 Star
The staff are professional, polite, welcoming and very friendly, ensuring a pleasant stay for all guests. While some reviews mention that the hotel does not meet the same standards as other four-star establishments, it is still considered a lovely hotel up to Holiday Inn standards. Overall, the Spring River Ebbsfleet delivers a very good service and offers an exceedingly enjoyable stay.
Accessible
The location is conveniently close to Ebbsfleet International Station, adding to its appeal for those traveling by train. For those arriving by car, the hotel's proximity to major routes and landmarks like Brands Hatch makes it an accessible spot, though some guests noted the necessity of a car due to the surrounding traffic construction and remote aspects.
While the hotel is easy to find with a Sat Nav and provides facilities like bike storage, some challenges were reported regarding signage and Wi-Fi access. Despite these minor setbacks, the emphasis on accessibility and the proximity to key locations make Spring River Ebbsfleet a practical and considerate choice for guests with mobility issues.
No, Spring River Ebbsfleet by Marston's Inns doesn't have any pool.
No, a spa isn't available at Spring River Ebbsfleet by Marston's Inns.
No, Spring River Ebbsfleet by Marston's Inns doesn't allow dogs.
Yes, parking facilities are available at Spring River Ebbsfleet by Marston's Inns.
No, Spring River Ebbsfleet by Marston's Inns doesn't have a gym.
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