Hôtel Castel
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Summary of reviewsHôtel Castel is highly regarded for its prime location near downtown Granby, placing guests in proximity to shopping centers, restaurants and attractions like the Granby Zoo. This convenience, coupled with easy access from the main road, makes it an ideal base for both business and leisure travelers. The hotel benefits from a super clean environment with well-maintained rooms and common areas adding to its charm. The outdoor amenities, particularly the heated pool and playground, receive high praise for their cleanliness and family-friendly appeal.
The on-site dining options at Hôtel Castel are well-received, especially the restaurant Le Pub, which is noted for its delicious meals and welcoming ambiance. While breakfast garners mixed reviews with high quality but perceived as expensive and not included in the room rates, dinner options are generally appreciated for their taste and service. The hotel’s spa facilities are enjoyed for their variety and relaxing atmosphere despite some concerns about maintenance and cleanliness.
Rooms at Hôtel Castel provide comfort and quiet with allergy-friendly accommodations, recent bathroom renovations and lovely views. However, the decor is considered outdated by some, leading to calls for further modernization. The hotel staff is repeatedly praised for their exceptional friendliness and professionalism, creating a welcoming environment throughout the hotel.
The free wifi service is generally reliable, meeting guests' needs, although a few have faced occasional connectivity issues. The hotel is particularly noted for being family-friendly, offering activities like treasure hunts and scavenger hunts that delight children. Beds are mostly described as comfortable, contributing to a restful sleep.
In conclusion, Hôtel Castel excels through its excellent location, cleanliness, friendly staff and family-oriented amenities. While some areas, such as room decor and breakfast pricing, could see improvement, the overall experience remains highly positive for a wide range of guests.
Categories
The on-site dining options at Hôtel Castel are well-received, especially the restaurant Le Pub, which is noted for its delicious meals and welcoming ambiance. While breakfast garners mixed reviews with high quality but perceived as expensive and not included in the room rates, dinner options are generally appreciated for their taste and service. The hotel’s spa facilities are enjoyed for their variety and relaxing atmosphere despite some concerns about maintenance and cleanliness.
Rooms at Hôtel Castel provide comfort and quiet with allergy-friendly accommodations, recent bathroom renovations and lovely views. However, the decor is considered outdated by some, leading to calls for further modernization. The hotel staff is repeatedly praised for their exceptional friendliness and professionalism, creating a welcoming environment throughout the hotel.
The free wifi service is generally reliable, meeting guests' needs, although a few have faced occasional connectivity issues. The hotel is particularly noted for being family-friendly, offering activities like treasure hunts and scavenger hunts that delight children. Beds are mostly described as comfortable, contributing to a restful sleep.
In conclusion, Hôtel Castel excels through its excellent location, cleanliness, friendly staff and family-oriented amenities. While some areas, such as room decor and breakfast pricing, could see improvement, the overall experience remains highly positive for a wide range of guests.
Family Friendly Hotel
This hotel provides both indoor and outdoor swimming pools, including a water slide, offering aquatic fun for families during their stay.
Hotel with Swimming Pool
This hotel features a spa, 2 hot tubs and a 24-hour fitness center which ensures guests have access to both relaxation and wellness facilities. The availability of full breakfasts also enhances the overall experience.
Heated Pool Outdoor Pool
Hotel with Heated Pool
Hôtel Castel features an outdoor heated pool, providing guests with a warm swimming option during the outdoor pool season. The hotel also has an on-site spa.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
Hotel with Outdoor Pool
About Hôtel Castel
License: 046465
Guest Reviews
Location
Breakfast
A notable downside for many is that breakfast is not included with the room, which some guests feel should be standard given the cost of the stay. Despite these concerns, the breakfast is praised for its prompt service and the overall quality of the meals. However, the high cost remains a recurring point of dissatisfaction, deterring some guests from dining on-site.
In summary, while the breakfast at Hôtel Castel is appreciated for its quality and quick service, the absence of breakfast inclusion and the perceived high prices may leave some guests feeling underwhelmed.
Dinner
The other restaurant options at the hotel also received high marks, being described as excellent and very tasty. Dining at the premises is convenient and adds to the hotel's appeal. While there was a single incident of food causing sickness, this seems to be an outlier amidst numerous positive reviews.
Atmosphere and ambiance at the hotel's restaurants were frequently highlighted as very good, enhancing the dining experience. The service was noted for its friendliness and refinement, contributing positively to the overall guest experience.
Some cons include a noise issue at the bistro and the price of meals being relatively high when considering the proximity to shopping centers and the city center. However, the convenience of having diverse dining options, such as the restaurant Le Parloir and the bistro on-site, offered guests flexibility and satisfaction. Overall, Hôtel Castel provides quality dining experiences that guests have widely appreciated.
Rooms
However, a common theme among the reviews points to the outdated decor and furniture with some rooms featuring old carpet and 90s style wallpapers that detract from the overall experience. Several guests mentioned that the rooms were small and could use significant renovations, while issues such as broken showers and general wear and tear were also cited.
Despite these drawbacks, many found the rooms to be comfortable and the overall cleanliness was frequently highlighted as a positive aspect. Nevertheless, the hotel's price point did raise some concerns, as guests felt that the value did not always match the cost. Soundproofing issues and delays in room readiness were additional points of contention.
In summary, while Hôtel Castel provides a comfortable stay with clean and allergy-friendly rooms, it requires modernization to meet guest expectations better and justify its pricing.
Beds
However, there were a few recurring criticisms, particularly concerning the pillows and some aspects of bed comfort. While many reviews highlighted comfortable mattresses, some guests found the pillows either too big, too soft or too hard. There were also occasional mentions of duvets being too heavy and isolated comments about the beds being either too hard or generally uncomfortable for some.
Despite these minor drawbacks, the majority of guest comments reflected a positive experience with the beds at Hôtel Castel, describing them as more or less comfortable and conducive to a good night's sleep.
Cleanliness
While there were occasional mentions of areas needing attention, such as dirty carpets or unattended cleaning during multi-day stays, these are few and far between. Guests appreciate the fresh and pleasant ambiance with some noting how good the hotel smells. Despite a couple of isolated maintenance issues like bathroom ceilings, the general consensus underscores the hotel's dedication to cleanliness and providing a pristine environment. This attention to detail, combined with spacious, updated rooms, offers excellent value for money and a comfortable experience for travelers.
Staff
Throughout the hotel, the staff are described as kind, polite and always ready to assist with smiling faces that enhance the guest experience. Specific mentions of staff members going above and beyond, such as accommodating late check-outs and providing detailed information, underscore their dedication to excellent service.
Despite occasional challenges like being short-staffed, the team remains professional and does their best to maintain the standard of service. The consistent feedback reflects a cohesive team that prioritizes guest satisfaction, whether it's the lifeguards at the pool or the waitstaff in the dining areas.
Guests at Hôtel Castel can expect a welcoming atmosphere where the staff's friendliness and professionalism play a crucial role in their positive experiences.
Wi-Fi
Spa
While the spa itself garners positive comments for certain aspects, including a nice ambiance and suitable benefits, there are some concerns raised by guests that affect the overall spa experience. Issues like functionality problems, lack of cleanliness in showers and jacuzzis and outdated saunas have been pointed out. Moreover, the proximity of the spa facilities to the rooms, combined with insufficiently opaque curtains, seems to have caused some inconvenience. Despite these points, extended hours until 10pm provide flexibility for guests looking to unwind later in the evening.
Overall, while the Hôtel Castel's spa facilities have commendable features and offer a decent variety, they do require some enhancements in terms of cleanliness, maintenance and privacy to ensure a consistently positive guest experience.
Pool
Guests appreciate the presence of lifeguards, which adds a layer of safety, though some find the number of lifeguards excessive. While the pool generally maintains a high standard of upkeep, there were occasional remarks about the pool not being ready and crowded conditions, detracting slightly from the otherwise positive experiences. The absence of an indoor pool is noted, but the outdoor amenities seem to sufficiently cater to most guests' desires for recreational water activities. Despite the pool's high quality, there were mixed feelings about its cost, particularly in relation to breakfast. Overall, Hôtel Castel's pool facilities offer a pleasant and enjoyable experience, particularly for families and those seeking relaxation.
Family
The outdoor swimming pool adds to the appeal, giving families a refreshing option to beat the heat. The hotel is described as clean and safe, ensuring peace of mind for parents. Several reviews mention that children found the entire experience enjoyable with special nods to the children's park.
Hôtel Castel also stands out due to its proximity to family attractions like the Granby Zoo and water games, enhancing its family-friendly atmosphere. Overall, this hotel is noted for being a great choice for family stays, providing ample amenities and activities to keep children entertained and happy throughout their visit.
Outdoor Pool
Though the pool is not always available, either due to it not being open or fully prepared, its potential is undeniable with many services offered and attentive lifeguards ensuring safety. The patio overlooking the pool adds an extra charm, making it a delightful spot for relaxation. Despite occasional overcrowding, the overall consensus highlights the pool as a significant and valued feature of the hotel’s amenities.
Yes, Hôtel Castel has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Hôtel Castel.
No, Hôtel Castel doesn't allow dogs.
No, parking facilities aren't available at Hôtel Castel.
Yes, Hôtel Castel has a gym.
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