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Summary of reviewsRomantik Alpenhotel Waxenstein, situated in a picturesque setting close to Lake Eibsee and Germany's highest peak, the Zugspitze, is highly praised for its stunning location and breathtaking mountain views. Guests appreciate the short bus ride to natural attractions and the proximity to top hiking spots and local restaurants. Despite its tranquil setting, the hotel is centrally located in Grainau with ample on-site parking. The views from south-facing rooms, balconies and the breakfast terrace are particularly highlighted, enhancing the overall experience.
The hotel's breakfast is a notable highlight, frequently described as fabulous, top-notch and meeting guests' expectations. The extensive and versatile buffet offers a generous selection of delicious and hearty options, including an excellent selection of cheeses and the sensational Obatzter. Enjoying breakfast on the terrace amidst captivating views further elevates the experience.
The dinner experience at the in-house restaurant receives mixed reviews. While many guests lauded the lovely and delicious 4-course meals, comparable to star-rated establishments, others faced challenges with the fixed menu and high pricing. The need for advanced reservations and lack of flexibility, such as no à la carte option, were points of contention. However, the dining atmosphere with friendly and helpful staff, is generally appreciated.
Rooms at the hotel are well-decorated, meticulously maintained and exude charm with breathtaking views of the mountains. Despite some concerns about room and bathroom sizes, the general cleanliness and cozy environment are consistently praised. Rooms with balconies and mountain views are particularly favored, though noise from certain facilities could be an issue for longer stays.
Impeccable cleanliness is a strong suit of the hotel with consistently clean environments extending from overall premises to individual rooms and the wellness area. Aesthetic appeal and impressive outdoor views further contribute to the welcoming atmosphere.
The staff's friendliness and helpfulness are standout features, creating a welcoming atmosphere and significantly contributing to guest satisfaction. While most interactions with the reception and restaurant staff are positive, a few guests mentioned minor issues with reception staff's demeanor and language proficiency.
The spa and wellness area, featuring three saunas, a small pool and a whirlpool, receives varied feedback. Despite some mentions of the spa area feeling dated and issues with temperature and functionality, many guests appreciate the relaxing environment and amenities provided.
The pool area is described as small but pleasant with some guests noting the cool temperature of the water and occasional functionality issues with the whirlpool. Despite these drawbacks, the overall pool experience is quite nice.
Parking options at the hotel include free parking and an underground garage for e-cars and e-bikes, though the narrow parking spaces are better suited for small cars.
The comfort of the beds is subjective with feedback on mattress quality being varied. While many find the beds comfortable, others have differing opinions on the firmness with some mentioning issues with old furniture and unpleasant smells from decorative pillows.
While Romantik Alpenhotel Waxenstein might not meet the modern expectations of a five-star establishment, its charm lies in its traditional design, welcoming environment and the incredible friendliness and attentiveness of the staff, providing a warm and memorable rural experience.
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