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Summary of reviewsHotel Asenevtsi is highly praised for its excellent location within the charming old town of Veliko Tarnovo, offering guests convenient access to key tourist attractions and the city center. The hotel is set in a peaceful environment with spectacular views, particularly of the river and historic areas, making it an ideal choice for both short and long stays. The landscape and vistas are consistently highlighted as standout features, enhancing the overall experience.
The rooms at Hotel Asenevtsi are generally spacious and well-decorated with many guests appreciating the new furniture and tasteful décor. The cleanliness and comfort of the rooms are frequently mentioned with cozy and quiet surroundings contributing to a pleasant stay. Some rooms have the added benefit of balconies with scenic views. However, there are some reported issues such as bathrooms being located outside the rooms, the presence of cigarette smells and occasional unfinished or poorly maintained areas.
Cleanliness at Hotel Asenevtsi garners mixed reviews. While some guests commend the hotel for its high hygiene standards and clean environments, others have reported issues like mold in the bathroom, cobwebs, dusty surroundings and dirty bed linens and towels. These negative experiences suggest inconsistencies in maintenance and housekeeping.
The staff at Hotel Asenevtsi is generally well-regarded for their politeness and friendliness. Many guests appreciated the warm and helpful demeanor of the owners and hosts with positive mentions of quick issue resolution and compensation offers when problems arose. However, there are a few reports of inappropriate behavior and delays in service, indicating occasional lapses in promptness and professionalism.
The beds at Hotel Asenevtsi receive varied feedback. While many guests describe them as comfortable and beautiful, others have complaints about squeaking mattresses, high pillows and occasional discomfort due to a lack of heat. Despite these sporadic issues, the beds generally meet a decent standard.
One significant area of dissatisfaction is the hotel's breakfast offerings. Several guests reported that despite booking rooms with breakfast included, the service was often unavailable without proper notice, leading to disappointment and unmet expectations. This issue points to a need for improved communication and reliability in this aspect of the service.
In summary, Hotel Asenevtsi stands out for its prime location, picturesque views and generally spacious and comfortable rooms. However, potential guests should be aware of inconsistencies in cleanliness, room amenities and breakfast service. The staff is largely praised for their courteousness, but there are some areas for improvement in terms of reliability and professionalism.
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