The Star Grand at The Star Gold Coast
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Star Grand at The Star Gold Coast is celebrated for its prime location, offering convenience to key attractions like Pacific Fair Shopping Centre, the beach and Broadbeach. Guests appreciate the easy access to local transport, various restaurants, shopping districts, entertainment venues and the availability of stunning room views of Broadbeach and Surfers Paradise.
The breakfast at the hotel receives mixed feedback. Many guests enjoy the variety and quality of food, especially at the Harvest Restaurant, praising its value for money and gluten-free options. However, some found the buffet crowded and overpriced with occasional issues like long waiting times and disorganized service. Overall, the breakfast experience is positively noted for its taste and presentation despite some drawbacks.
Dinner options at The Star Grand provide a positive dining experience with a wide array of restaurants and bars, high-quality food and standout dining at places like Nineteen. While generally well-received, some guests encountered limited options, average food quality at times and service issues such as lengthy waits and high prices.
Rooms are lauded for their spaciousness, comfort, cleanliness and modern amenities. Guests particularly appreciate the lovely views and comfortable beds, although there are occasional complaints about smoking smells, minor maintenance issues and inconsistent housekeeping. Overall, the rooms are seen as clean, comfortable and well-appointed.
Cleanliness is a strong point at The Star Grand with many guests highlighting the spotless rooms, modern amenities and well-maintained facilities like the pool area. A few minor lapses in housekeeping were noted but are not the norm.
Staff receive mixed reviews; many guests find them friendly, helpful and professional, contributing positively to the overall experience. However, some guests report instances of rudeness and unprofessional behavior, pointing to a disparity in service quality.
The Wi-Fi service is a significant disappointment with frequent reports of weak signals, slow speeds and inconsistent connections. Despite providing complimentary Wi-Fi and streaming options, the poor performance of the internet services detracts from the overall experience.
The gym is well-regarded for its cleanliness and adequate equipment, although it is relatively small. The addition of a spa and a well-maintained pool enhances the fitness and relaxation experience for guests.
Parking presents a mixed experience with positive remarks about the availability of free parking and helpful staff, but many guests find the process confusing, costly and inconvenient, particularly with poor signage and limited spaces.
Families find The Star Grand somewhat suitable, enjoying the pool and kid-friendly room configurations. However, limited dining options and a lack of targeted activities for children make the hotel not entirely ideal for families.
In summary, The Star Grand at The Star Gold Coast is praised for its excellent location, clean and comfortable rooms and high dining standards. While areas like breakfast service, Wi-Fi, staff consistency and parking require improvements, the hotel generally provides a fulfilling and enjoyable stay for most guests.
Categories
The breakfast at the hotel receives mixed feedback. Many guests enjoy the variety and quality of food, especially at the Harvest Restaurant, praising its value for money and gluten-free options. However, some found the buffet crowded and overpriced with occasional issues like long waiting times and disorganized service. Overall, the breakfast experience is positively noted for its taste and presentation despite some drawbacks.
Dinner options at The Star Grand provide a positive dining experience with a wide array of restaurants and bars, high-quality food and standout dining at places like Nineteen. While generally well-received, some guests encountered limited options, average food quality at times and service issues such as lengthy waits and high prices.
Rooms are lauded for their spaciousness, comfort, cleanliness and modern amenities. Guests particularly appreciate the lovely views and comfortable beds, although there are occasional complaints about smoking smells, minor maintenance issues and inconsistent housekeeping. Overall, the rooms are seen as clean, comfortable and well-appointed.
Cleanliness is a strong point at The Star Grand with many guests highlighting the spotless rooms, modern amenities and well-maintained facilities like the pool area. A few minor lapses in housekeeping were noted but are not the norm.
Staff receive mixed reviews; many guests find them friendly, helpful and professional, contributing positively to the overall experience. However, some guests report instances of rudeness and unprofessional behavior, pointing to a disparity in service quality.
The Wi-Fi service is a significant disappointment with frequent reports of weak signals, slow speeds and inconsistent connections. Despite providing complimentary Wi-Fi and streaming options, the poor performance of the internet services detracts from the overall experience.
The gym is well-regarded for its cleanliness and adequate equipment, although it is relatively small. The addition of a spa and a well-maintained pool enhances the fitness and relaxation experience for guests.
Parking presents a mixed experience with positive remarks about the availability of free parking and helpful staff, but many guests find the process confusing, costly and inconvenient, particularly with poor signage and limited spaces.
Families find The Star Grand somewhat suitable, enjoying the pool and kid-friendly room configurations. However, limited dining options and a lack of targeted activities for children make the hotel not entirely ideal for families.
In summary, The Star Grand at The Star Gold Coast is praised for its excellent location, clean and comfortable rooms and high dining standards. While areas like breakfast service, Wi-Fi, staff consistency and parking require improvements, the hotel generally provides a fulfilling and enjoyable stay for most guests.
Luxury Hotel
As a 5-star luxury hotel, it provides 592 freshly refurbished rooms with premium bedding, pillow menus, and state-of-the-art technology. Guests can enjoy multiple on-site restaurants and bars, two hot tubs, a poolside bar, and a fitness center, offering a comprehensive luxury experience.
Hotel near Golf Courses
While primarily a casino and entertainment complex, its proximity to golf courses makes it a viable option for golf enthusiasts seeking entertainment and accommodation.
Hotel for Honeymoon
The Star Grand provides luxurious accommodations, diverse dining options, and entertainment, making it a vibrant and exciting choice for a honeymoon. The casino and live shows offer unique experiences.
Romantic Hotel
Offers luxurious rooms, a wide range of dining options, and entertainment facilities. The vibrant atmosphere and upscale amenities make it a great choice for couples looking for a fun and romantic escape.
Hotel near Nightlife Spots
The Star Grand at The Star Gold Coast is part of a casino complex that offers various nightlife options including bars, restaurants and live entertainment. It is located in Broadbeach, close to the Gold Coast Convention and Exhibition Centre.
Hotel with Swimming Pool
This hotel offers access to a large outdoor pool area. The pool facilities are well-maintained, providing a pleasant and enjoyable experience.
Outdoor Pool
Business Hotel
This hotel offers extensive business facilities, including versatile meeting spaces and dedicated services for corporate events. Its location within The Star Gold Coast complex provides access to a range of dining and entertainment options, making it ideal for business travelers.
Hotel with Gym
The Star Grand at The Star Gold Coast is one of the top hotels with a fitness center. Spa guests are invited to make use of the enhanced gym, featuring an extensive range of connected equipment from Technogym.
5-Star Hotel
This 5-star hotel is part of the integrated resort experience on Broadbeach Island, featuring 592 luxurious rooms with coastal and hinterland views. It offers access to 8 award-winning restaurants and 6 bars, a 24-hour casino, and extensive leisure facilities including an outdoor pool, two hot tubs, and a gym with TechnoGym equipment. Azure Spa & Fitness provides various treatments.
Hotel with Outdoor Pool
Features a sun-drenched outdoor pool area with two spa tubs, luxury cabanas available for hire, and a convenient poolside bar.
Casino Hotel
Family Friendly Hotel
Hotel with Parking
Accessible Hotel
Guest Reviews
The Star Grand at The Star Gold Coast is highly praised by guests for its exceptional location. The hotel is strategically placed, making it an ideal hub for visitors looking to explore major attractions. It's within easy walking distance to Pacific Fair Shopping Centre, the beach and Broadbeach. Access to local transport options like buses and trams is convenient, simplifying travel across the Gold Coast.
Guests appreciated the proximity to a plethora of restaurants, bars, shopping districts and entertainment venues. This central positioning provides easy access to the casino, convention centres and local events, making it appealing for both leisure and business travelers.
The views from the rooms amplify the appeal, offering picturesque sights of Broadbeach and Surfers Paradise. The convenience of having a variety of facilities right at your doorstep, including top-notch dining, nightlife and comfortable, clean rooms adds to the overall experience, making The Star Grand a standout choice for a stay on the Gold Coast.
The breakfast experience at The Star Grand at The Star Gold Coast receives mixed reviews from guests. Many highlight the excellent variety and quality of food with numerous mentions of the impressive selection catering to both Australian and Asian tastes. The buffet breakfast at Harvest Restaurant stands out for being particularly enjoyable and well worth the price, offering great value for money. Guests appreciate the gluten-free options and the effort taken by chefs to explain these choices, adding a personal touch that many found well appreciated.
On the flip side, some guests found the buffet to be overcrowded and overpriced with long lines and wait times detracting from the overall experience. The breakfast area can be very busy, particularly during peak times and the service sometimes appears disorganized and time-consuming. Issues such as limited food choices, cold food, broken coffee machines and insufficient cutlery also surfaced, alongside complaints about additional costs for what some guests felt should be included in the stay.
Despite these drawbacks, many guests still found the breakfast to be delicious, fresh and of high quality with the buffet being described as amazing, fantastic and even heavenly by a number of reviewers. Breakfast at M & G's and the Garden Kitchen also received positive remarks, though there were a few criticisms about the basic nature of the offerings and the need for improvement. Overall, while the breakfast at The Star Grand has its ups and downs, it generally leaves a good impression with its variety, taste and presentation.
The dinner experience at The Star Grand at The Star Gold Coast offers a mix of positives and areas for improvement, according to guest reviews. The hotel boasts a wide variety of dining options, ensuring guests are spoiled for choice with numerous restaurants and bars on site. Many diners praised the high quality and delicious nature of the food with standout experiences at the Italian and Japanese restaurants. Nineteen, in particular, received accolades for its excellent dining. The convenience of having an array of eateries close by also added to the positive experience with some guests highlighting the good value for money at specific dining outlets.
However, there were notable issues that detracted from the overall satisfaction. Some guests found the dinner options limited and at times, the food quality was described as average or even disappointing, particularly at the Harvest Buffet. Service issues also surfaced, including long wait times for meals and drinks, which could be frustrating. The price of dining in some restaurants was considered quite high and the need for advanced bookings due to fully booked dining facilities was inconvenient for some visitors.
Despite these drawbacks, the variety and quality of most restaurants were highly appreciated, making it a generally positive dining destination for many guests.
The guest reviews of The Star Grand at The Star Gold Coast highlight a mix of experiences, although the positive aspects tend to stand out. Guests often praised the spaciousness and comfort of the rooms, noting that they were clean, modern and quiet. Many reviews mention the rooms' lovely views, especially from higher floors and the large, comfortable beds, which contribute to a restful stay. The amenities such as good air conditioning, modern finishings and automatic curtains were also well-received, adding a touch of luxury to the experience.
However, some reviews pointed out that not all rooms met their expectations. Concerns about rooms smelling like smoke, minor maintenance issues like peeling wallpaper or dirty carpets and the occasional oversight in housekeeping were noted. Despite these issues, the general sentiment expressed satisfaction with room cleanliness and comfort, particularly appreciating the spacious layouts and elegant touches in décor.
The location of the hotel was also a strong point with guests finding it convenient and central, complementing the excellent room service and friendly staff. While a few guests felt that some rooms could use updating and weren't serviced daily without request, the overall impression is that the rooms at The Star Grand are mostly well-appreciated for their comfort, spaciousness and cleanliness.
The reviews of the beds at The Star Grand at The Star Gold Coast are predominantly positive with many guests describing the beds as very comfortable, super comfy and even like sleeping on a cloud. The bed comfort is frequently highlighted as one of the standout features, contributing to great sleep experiences. Guests appreciate the good quality bedding, clean sheets and soft pillows provided. Descriptors such as divine, amazing and exceptionally comfy appear often, suggesting a generally high standard of sleeping comfort.
However, there are some mixed opinions. While the majority found the beds to be extremely comfortable, a few guests mentioned issues such as uncomfortable mattresses, dips in the mattress and pillows being either too flat or too hard. There were also remarks about inconsistent bed configurations and double beds being too small for two adults. Despite these occasional complaints, the consensus leans heavily towards a positive sleeping experience, underscoring the hotel's commitment to guest comfort.
The Star Grand at The Star Gold Coast has garnered a reputation for its impressive cleanliness with numerous guests praising the hotel for its clean and comfortable rooms. Many visitors highlighted that the rooms are not only spotless but also equipped with modern amenities and decor that enhance their stay. The facilities, including the pool area and general hotel amenities, were frequently mentioned as being impeccably maintained.
Guests often described their rooms as very clean with fresh, soft bedding, making for comfortable stays. The frequent positive remarks about the cleanliness and maintenance of the rooms reflect a consistent standard that adds to the overall appeal of the property. Housekeeping was often described as effective, albeit with occasional lapses noted by some guests.
The lobby and other public areas were generally seen as clean and well-kept, contributing to the overall positive experience. Friendly staff and good service further complement the well-maintained facilities, adding a layer of satisfaction to the stay.
While the majority of reviews emphasized cleanliness, a few guests did report issues such as dust, uncleaned carpets and occasionally poor housekeeping services. However, these instances appeared to be occasional rather than the norm.
In summary, The Star Grand at The Star Gold Coast offers a clean, modern and comfortable stay with predominantly high standards of cleanliness that ensure a pleasant experience for most guests.
The Star Grand at The Star Gold Coast receives mixed reviews regarding its staff. On the positive side, many guests commend the staff for being exceptionally friendly, helpful and professional. Several reviewers specifically mention the efficiency and welcoming nature of the check-in staff, doorman, valet, concierge, porters and housekeeping teams. Guests have described interactions with staff as lovely and noted that they felt well-supported throughout their stay.
Additionally, some reviewers reported that the staff were particularly accommodating, providing upgrades and personalized touches such as remembering drink preferences. The customer service provided by the staff is often praised for being responsive, polite and courteous. The hotel staff seem to go above and beyond in making guests feel comfortable and welcomed with numerous mentions of their friendliness and helpfulness.
However, there are also consistent complaints about staff being rude, unprofessional and uninterested. Some guests experienced a lack of enthusiasm and poor communication from the reception staff. Instances of slow service, unhelpful directions and a general indifference to guest needs have also been reported. A particular point of contention is the perceived lack of adequate training and knowledge among some staff members, which detracts from the overall guest experience.
In summary, while The Star Grand's staff has received high praise for their friendliness, helpfulness and professionalism, there is a notable disparity in guest experiences with some encountering poor service and unfriendly attitudes.
The Star Grand at The Star Gold Coast offers a mix of highs and lows when it comes to their Wi-Fi services. On the positive side, the hotel provides complimentary Wi-Fi and there are several mentions of TV internet and streaming services like Netflix being available, which can be a delight for guests looking to unwind with some entertainment.
However, the Wi-Fi experience is marred by several issues. Guests frequently report problems such as weak Wi-Fi strength, slow internet speeds and inconsistent connections that often require frequent logins. Some even found the Wi-Fi to be completely non-functional during their stay. The internet cutting out frequently and the frustrating inconsistency in service quality can be a significant inconvenience.
Concerns also extend to technical features with descriptions of TV airplay and streaming services not functioning properly and the lack of information on how to use these services effectively in the rooms. Despite the inclusion of technology aimed at enhancing comfort, these issues overshadow the potential benefits.
Overall, while The Star Grand provides complimentary Wi-Fi and streaming options, the reliability and performance of their internet service seem to require urgent improvements to meet guest expectations.
The gym at The Star Grand at The Star Gold Coast garners generally positive feedback from guests. The facilities are described as good, clean and well-maintained with equipment that meets the needs of visitors. Many found the gym to be functional and suitably equipped, even though some noted its relatively small size. The incorporation of a spa alongside the gym adds to the convenience and overall experience. Guests appreciated the pool and gym combination, often mentioning both together as highlights. While some minor critiques point out the limited spa availability near the pool, the overwhelmingly positive comments underscore the quality and cleanliness of the gym, making it a solid choice for fitness enthusiasts staying at the hotel.
Guests at The Star Grand at The Star Gold Coast have a mixed experience with the hotel's parking facilities. There are positive mentions of excellent underground parking, easy-to-find parking spaces, helpful parking concierges and the availability of free parking, which some guests consider a luxury.
However, several recurring issues paint a less favorable picture. Many guests find the parking process complex and confusing with poor signage and difficulty in navigating the parking area. The cost of parking is a common complaint with additional charges for both standard and valet parking. Some guests were particularly frustrated by having to validate their parking each time they left and there were numerous mentions of parking spaces being full or limited, leading to difficulties in finding a spot.
Guests also noted that valet parking is expensive and that there should be better rates for hotel guests. Additionally, the distance and layout of the car park, especially its distance from the entrance, adds to the overall inconvenience. Despite the helpfulness of the security staff and the possibility of free parking, the overall sentiment points towards the need for better parking arrangements and more transparent communication about costs and procedures.
The Star Grand at The Star Gold Coast offers a mixed experience for families traveling with children. On the positive side, the hotel features a pool that is a hit with kids, making it a great spot for family relaxation. Many families appreciated the kid-friendly configuration of the rooms, which often included features like two single beds. Additionally, the hotel provides family-friendly activities such as cooking classes, making it an appealing destination for those with young ones.
However, the hotel does face some criticisms regarding its suitability for children. Several reviews mention limited dining options and food choices for families, which could make meal planning a bit challenging. Despite the availability of certain family amenities and a generally family-friendly atmosphere, some guests felt that the hotel was not ideal for children, pointing to a lack of activities and facilities specifically designed for kids.
In summary, The Star Grand at The Star Gold Coast strikes a balance between offering family-friendly enhancements and facing some limitations in catering specifically to children's needs. It stands out as a comfortable and enjoyable destination for families, especially those who prioritize a good pool and convenient room configurations. However, families looking for a wide range of kid-focused activities and dining options might find the offerings somewhat limited.
The Star Grand at The Star Gold Coast stands out as a prime destination for those seeking vibrant nightlife and entertainment. The close proximity to the casino and various entertainment options ensures guests are always within reach of great fun. Visitors consistently highlight the abundance of nightlife nearby with beach bars, restaurants and nightclubs all within walking distance. The hotel itself offers a welcoming atmosphere and the lively casino clustered with nightclubs provides excellent music and vibes.
Nighttime at The Star Grand is filled with enjoyable experiences, from live functions and footy games to beautiful gardens illuminated at night. Guests appreciate the convenience of having great nightlife options right downstairs, including thrilling casino action and diverse dining choices. This location truly spoils visitors with its array of entertainment, ensuring that every expectation is met for those looking to indulge in the vibrant nightlife.
The Star Grand at The Star Gold Coast receives a mix of reviews when it comes to its five-star rating, facilities and services. Many guests highlight the comfort and high quality of the rooms, mentioning luxurious furniture and overall cleanliness that meet five-star standards. The hotel is praised for its excellent amenities and suitability for families, contributing to many overall amazing stays. Reviewers often describe their experiences as perfect, noting the high standard of cleanliness and comfort. However, there are recurring critiques regarding the service, which some guests find disappointing for a five-star establishment. Issues like lack of complimentary items, such as slippers, water, milk and body wash, along with missing minibars, detract from the expected five-star experience. While many have enjoyed their stay and are willing to return, others feel that the service and certain aspects fall short of five-star expectations.
The Star Grand at The Star Gold Coast is favorably reviewed for its suitability for business travelers, particularly noting its excellent conference facilities. Its prime location next to the convention center makes it an ideal choice for those attending conferences or business meetings. Guests highlighted the convenience of the venue for business purposes and described it as perfectly situated for conference access. The well-organized meetings and useful business facilities further add to its appeal for business guests. However, the absence of a business room for tasks like printing documents was pointed out as a downside. Overall, the hotel works well for business trips due to its convenient location and facilities.
The Star Grand at The Star Gold Coast generally meets the needs of guests with disabilities well. It offers accessible facilities and bathrooms, simplifying day-to-day activities for those requiring special accommodations. The proximity and easy access to the convention centre and dining options are also notable advantages. However, while there are some disability parking spaces, the carpark setup is somewhat awkward and there is no designated accessible parking. Although the building can be difficult to access in some areas, the facility is responsive to accessibility needs and has measures in place to address them. Overall, the location and accessibility of amenities make it a practical choice for disabled guests.
The Star Grand at The Star Gold Coast boasts an impressive casino experience that draws considerable praise from guests. Many highlight its convenient location and easy access from the hotel, making it a key feature for entertainment and relaxation. The casino itself is described as clean with a nice ambiance and a fun atmosphere, contributing to an overall pleasant experience. The variety of gaming options and good hospitality from staff further enhance the enjoyment. Additionally, the casino's modern facilities and helpful staff are often appreciated.
The casino serves as a great chillout spot and provides fantastic dining options within its premises. Guests enjoyed the open bars and the relaxed ambiance, making it an appealing place for both gaming enthusiasts and those looking for a leisurely night out. Though some mentioned the occasional long queues and the busy nature of the casino, especially during weekends, the overall vibe remains positive. The integration of excellent restaurants and bars close to the casino adds to the convenience and enjoyment, ensuring a comprehensive entertainment experience for visitors.
The Star Grand at The Star Gold Coast seems to stand out as an ideal destination for honeymooners, making it a go-to spot for those celebrating special occasions like anniversaries and honeymoons. Guests consistently describe their stays as great with the hotel offering fantastic honeymoon suites and experiences that leave amazing memories. The Star Grand appears to go the extra mile to ensure that special events are memorable, often surprising guests with beautiful honeymoon gestures. Overall, it is deemed a perfect honeymoon destination, tailored specifically to meet the needs of couples looking for a romantic, memorable getaway.
The Star Grand at The Star Gold Coast stands as a testament to opulent and indulgent getaways. Guests frequently highlight the luxurious feel and upscale elegance that define this refined destination. Everything about the hotel exudes a sense of high class, from the smart and trendy decor to the luxurious bath products provided in the rooms. The interiors are plush and stylish, contributing to an amazing ambience throughout the property.
Visitors appreciate the well-placed location and the excellent service, particularly noting the convenience of valet parking and the availability of everything they might need during their stay. The dining experience at Kiyomi is specifically praised for being very good, adding a culinary highlight to the luxury holiday experience.
Despite the overwhelmingly positive feedback, some guests found elements could have met higher expectations, feeling underwhelmed by the advertised luxury in certain instances. However, the luxury suites, high-standard amenities and fine property features generally leave a lasting impression of comfort and extravagance. Whether celebrating a special occasion or simply indulging in a lavish escape, The Star Grand offers a luxurious retreat that is sure to provide a memorable experience.
The Star Grand at The Star Gold Coast provides an idyllic setting for a romantic escape, making it an excellent choice for anniversaries, honeymoons or any romantic getaway. Guests have praised the hotel's quiet and serene ambiance, complemented by beautiful and romantic surroundings. The venue offers great views and nice outdoor areas perfect for a leisurely stroll with a loved one. Dining experiences are highlighted by outstanding spots for a romantic dinner, further enhancing the overall romantic vibe. The facilities, including a beautiful pool and a casino, along with the efforts of friendly staff, contribute to a memorable and enjoyable stay. Despite occasionally mismatched bed arrangements, the overall experience at The Star Grand is highly rated as a perfect romantic getaway.
Location Show Map
Location
Guests appreciated the proximity to a plethora of restaurants, bars, shopping districts and entertainment venues. This central positioning provides easy access to the casino, convention centres and local events, making it appealing for both leisure and business travelers.
The views from the rooms amplify the appeal, offering picturesque sights of Broadbeach and Surfers Paradise. The convenience of having a variety of facilities right at your doorstep, including top-notch dining, nightlife and comfortable, clean rooms adds to the overall experience, making The Star Grand a standout choice for a stay on the Gold Coast.
Breakfast
On the flip side, some guests found the buffet to be overcrowded and overpriced with long lines and wait times detracting from the overall experience. The breakfast area can be very busy, particularly during peak times and the service sometimes appears disorganized and time-consuming. Issues such as limited food choices, cold food, broken coffee machines and insufficient cutlery also surfaced, alongside complaints about additional costs for what some guests felt should be included in the stay.
Despite these drawbacks, many guests still found the breakfast to be delicious, fresh and of high quality with the buffet being described as amazing, fantastic and even heavenly by a number of reviewers. Breakfast at M & G's and the Garden Kitchen also received positive remarks, though there were a few criticisms about the basic nature of the offerings and the need for improvement. Overall, while the breakfast at The Star Grand has its ups and downs, it generally leaves a good impression with its variety, taste and presentation.
Dinner
However, there were notable issues that detracted from the overall satisfaction. Some guests found the dinner options limited and at times, the food quality was described as average or even disappointing, particularly at the Harvest Buffet. Service issues also surfaced, including long wait times for meals and drinks, which could be frustrating. The price of dining in some restaurants was considered quite high and the need for advanced bookings due to fully booked dining facilities was inconvenient for some visitors.
Despite these drawbacks, the variety and quality of most restaurants were highly appreciated, making it a generally positive dining destination for many guests.
Rooms
However, some reviews pointed out that not all rooms met their expectations. Concerns about rooms smelling like smoke, minor maintenance issues like peeling wallpaper or dirty carpets and the occasional oversight in housekeeping were noted. Despite these issues, the general sentiment expressed satisfaction with room cleanliness and comfort, particularly appreciating the spacious layouts and elegant touches in décor.
The location of the hotel was also a strong point with guests finding it convenient and central, complementing the excellent room service and friendly staff. While a few guests felt that some rooms could use updating and weren't serviced daily without request, the overall impression is that the rooms at The Star Grand are mostly well-appreciated for their comfort, spaciousness and cleanliness.
Beds
However, there are some mixed opinions. While the majority found the beds to be extremely comfortable, a few guests mentioned issues such as uncomfortable mattresses, dips in the mattress and pillows being either too flat or too hard. There were also remarks about inconsistent bed configurations and double beds being too small for two adults. Despite these occasional complaints, the consensus leans heavily towards a positive sleeping experience, underscoring the hotel's commitment to guest comfort.
Cleanliness
Guests often described their rooms as very clean with fresh, soft bedding, making for comfortable stays. The frequent positive remarks about the cleanliness and maintenance of the rooms reflect a consistent standard that adds to the overall appeal of the property. Housekeeping was often described as effective, albeit with occasional lapses noted by some guests.
The lobby and other public areas were generally seen as clean and well-kept, contributing to the overall positive experience. Friendly staff and good service further complement the well-maintained facilities, adding a layer of satisfaction to the stay.
While the majority of reviews emphasized cleanliness, a few guests did report issues such as dust, uncleaned carpets and occasionally poor housekeeping services. However, these instances appeared to be occasional rather than the norm.
In summary, The Star Grand at The Star Gold Coast offers a clean, modern and comfortable stay with predominantly high standards of cleanliness that ensure a pleasant experience for most guests.
Staff
Additionally, some reviewers reported that the staff were particularly accommodating, providing upgrades and personalized touches such as remembering drink preferences. The customer service provided by the staff is often praised for being responsive, polite and courteous. The hotel staff seem to go above and beyond in making guests feel comfortable and welcomed with numerous mentions of their friendliness and helpfulness.
However, there are also consistent complaints about staff being rude, unprofessional and uninterested. Some guests experienced a lack of enthusiasm and poor communication from the reception staff. Instances of slow service, unhelpful directions and a general indifference to guest needs have also been reported. A particular point of contention is the perceived lack of adequate training and knowledge among some staff members, which detracts from the overall guest experience.
In summary, while The Star Grand's staff has received high praise for their friendliness, helpfulness and professionalism, there is a notable disparity in guest experiences with some encountering poor service and unfriendly attitudes.
Wi-Fi
However, the Wi-Fi experience is marred by several issues. Guests frequently report problems such as weak Wi-Fi strength, slow internet speeds and inconsistent connections that often require frequent logins. Some even found the Wi-Fi to be completely non-functional during their stay. The internet cutting out frequently and the frustrating inconsistency in service quality can be a significant inconvenience.
Concerns also extend to technical features with descriptions of TV airplay and streaming services not functioning properly and the lack of information on how to use these services effectively in the rooms. Despite the inclusion of technology aimed at enhancing comfort, these issues overshadow the potential benefits.
Overall, while The Star Grand provides complimentary Wi-Fi and streaming options, the reliability and performance of their internet service seem to require urgent improvements to meet guest expectations.
Gym
Parking
However, several recurring issues paint a less favorable picture. Many guests find the parking process complex and confusing with poor signage and difficulty in navigating the parking area. The cost of parking is a common complaint with additional charges for both standard and valet parking. Some guests were particularly frustrated by having to validate their parking each time they left and there were numerous mentions of parking spaces being full or limited, leading to difficulties in finding a spot.
Guests also noted that valet parking is expensive and that there should be better rates for hotel guests. Additionally, the distance and layout of the car park, especially its distance from the entrance, adds to the overall inconvenience. Despite the helpfulness of the security staff and the possibility of free parking, the overall sentiment points towards the need for better parking arrangements and more transparent communication about costs and procedures.
Family
However, the hotel does face some criticisms regarding its suitability for children. Several reviews mention limited dining options and food choices for families, which could make meal planning a bit challenging. Despite the availability of certain family amenities and a generally family-friendly atmosphere, some guests felt that the hotel was not ideal for children, pointing to a lack of activities and facilities specifically designed for kids.
In summary, The Star Grand at The Star Gold Coast strikes a balance between offering family-friendly enhancements and facing some limitations in catering specifically to children's needs. It stands out as a comfortable and enjoyable destination for families, especially those who prioritize a good pool and convenient room configurations. However, families looking for a wide range of kid-focused activities and dining options might find the offerings somewhat limited.
Nightlife
Nighttime at The Star Grand is filled with enjoyable experiences, from live functions and footy games to beautiful gardens illuminated at night. Guests appreciate the convenience of having great nightlife options right downstairs, including thrilling casino action and diverse dining choices. This location truly spoils visitors with its array of entertainment, ensuring that every expectation is met for those looking to indulge in the vibrant nightlife.
5 Star
Business
Accessible
Casino
The casino serves as a great chillout spot and provides fantastic dining options within its premises. Guests enjoyed the open bars and the relaxed ambiance, making it an appealing place for both gaming enthusiasts and those looking for a leisurely night out. Though some mentioned the occasional long queues and the busy nature of the casino, especially during weekends, the overall vibe remains positive. The integration of excellent restaurants and bars close to the casino adds to the convenience and enjoyment, ensuring a comprehensive entertainment experience for visitors.
Honeymoon
Luxury
Visitors appreciate the well-placed location and the excellent service, particularly noting the convenience of valet parking and the availability of everything they might need during their stay. The dining experience at Kiyomi is specifically praised for being very good, adding a culinary highlight to the luxury holiday experience.
Despite the overwhelmingly positive feedback, some guests found elements could have met higher expectations, feeling underwhelmed by the advertised luxury in certain instances. However, the luxury suites, high-standard amenities and fine property features generally leave a lasting impression of comfort and extravagance. Whether celebrating a special occasion or simply indulging in a lavish escape, The Star Grand offers a luxurious retreat that is sure to provide a memorable experience.
Romantic
Yes, The Star Grand at The Star Gold Coast has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at The Star Grand at The Star Gold Coast.
No, The Star Grand at The Star Gold Coast doesn't allow dogs.
Yes, parking facilities are available at The Star Grand at The Star Gold Coast.
Yes, The Star Grand at The Star Gold Coast has a gym.
Location Show Map
More Options
