Sofitel Gold Coast Broadbeach
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Summary of reviewsThe Sofitel Gold Coast Broadbeach is highly lauded for its prime location, offering guests easy access to a plethora of attractions, including the beach, Pacific Fair shopping mall, the Star Casino and the Convention Centre. The convenience of nearby facilities, coupled with stunning beachfront views, enhances its appeal for both leisure and business travelers.
Guests frequently praise the hotel's offerings, particularly the spacious rooms, comfortable beds and the wide range of amenities provided. The breakfast experience stands out as a highlight, often described as delicious and varied, enhanced by the attentive and welcoming breakfast staff. The hotel receives commendations for its general cleanliness with many guests appreciating the tidy and well-maintained rooms.
The staff at Sofitel Gold Coast Broadbeach are consistently celebrated for their exceptional service. From the warm and accommodating concierge to the friendly and responsive reception, restaurant and bar staff, the team significantly enhances the overall guest experience. Special touches like champagne on arrival and cold water for cars contribute to making guests feel pampered and well-cared for.
The pool area is another attractive feature, often noted for its fantastic location near the beach and restaurants. However, some guests have mentioned a need for more lounge chairs and regular cleaning, as well as better temperature regulation for the heated pool.
Despite the numerous positives, there are some areas where improvement is warranted. The rooms, while generally comfortable and spacious, are noted by some as being outdated with particular mention of the need for bathroom updates and minor maintenance issues. The lack of complimentary Wi-Fi and the additional charges for internet access and parking are points of contention among guests, who find these extra costs disappointing.
Overall, the Sofitel Gold Coast Broadbeach receives high marks for its superb location, excellent service and comfortable accommodations, making it a preferred choice for many visitors. Enhancements in room maintenance, modernization and the inclusion of complimentary Wi-Fi could further elevate the guest experience, ensuring a truly five-star stay.
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Guests frequently praise the hotel's offerings, particularly the spacious rooms, comfortable beds and the wide range of amenities provided. The breakfast experience stands out as a highlight, often described as delicious and varied, enhanced by the attentive and welcoming breakfast staff. The hotel receives commendations for its general cleanliness with many guests appreciating the tidy and well-maintained rooms.
The staff at Sofitel Gold Coast Broadbeach are consistently celebrated for their exceptional service. From the warm and accommodating concierge to the friendly and responsive reception, restaurant and bar staff, the team significantly enhances the overall guest experience. Special touches like champagne on arrival and cold water for cars contribute to making guests feel pampered and well-cared for.
The pool area is another attractive feature, often noted for its fantastic location near the beach and restaurants. However, some guests have mentioned a need for more lounge chairs and regular cleaning, as well as better temperature regulation for the heated pool.
Despite the numerous positives, there are some areas where improvement is warranted. The rooms, while generally comfortable and spacious, are noted by some as being outdated with particular mention of the need for bathroom updates and minor maintenance issues. The lack of complimentary Wi-Fi and the additional charges for internet access and parking are points of contention among guests, who find these extra costs disappointing.
Overall, the Sofitel Gold Coast Broadbeach receives high marks for its superb location, excellent service and comfortable accommodations, making it a preferred choice for many visitors. Enhancements in room maintenance, modernization and the inclusion of complimentary Wi-Fi could further elevate the guest experience, ensuring a truly five-star stay.
Luxury Hotel
This luxurious 5-star hotel blends French elegance with local culture, featuring 296 beautifully appointed rooms and suites with ocean or hinterland views, stunning marble bathrooms, and private balconies. It offers two outdoor pools, a gymnasium, and exquisite dining options including Room81 and Bistro On3.
Hotel near Golf Courses
This hotel lists a golf course within 3 km as an available activity and is located a short drive from Gold Coast golf courses.
Hotel for Honeymoon
With its elegant rooms, exceptional dining experiences, and a central location in Broadbeach, Sofitel provides a sophisticated and convenient base for a honeymoon. The hotel's spa and stunning ocean views add to its romantic appeal.
Hotel with Spa
This hotel provides stunning ocean views and is near Endota Spa, offering a seamless transition to a realm of tranquility. The Sofitel provides luxury and comfort, complemented by a serene spa experience.
Family Friendly Hotel
Offers luxurious accommodations and family-friendly amenities in Broadbeach. It features a pool and is close to the beach and dining options. The hotel provides a comfortable and convenient base for families.
Romantic Hotel
Located in the heart of Broadbeach, the Sofitel offers elegant rooms with ocean views, providing a sophisticated and intimate setting. Its proximity to dining and entertainment options adds to its appeal.
Hotel near Nightlife Spots
Situated in Broadbeach, the Sofitel offers luxurious accommodations with proximity to local nightlife. Its central location allows for easy access to Broadbeach's bars and restaurants.
Hotel with Swimming Pool
Sofitel Gold Coast Broadbeach features two outdoor pools and is located in a shopping district. It offers a luxury experience with proximity to Broadbeach's dining and retail precinct.
Outdoor Pool
Business Hotel
The Sofitel offers 10 modern multipurpose function rooms catering for 10 to 350 people, featuring state-of-the-art facilities, touch screen controls, and built-in plasma and projection screens. It also has a Grand Ballroom and dedicated event planners to tailor events. The hotel's location is ideal for business meetings, conferences, and events.
Hotel with Parking
Located in Broadbeach, this hotel offers parking facilities. The hotel provides luxurious accommodation and convenient parking, enhancing the overall guest experience.
Hotel with Gym
The Sofitel offers a fitness center, providing guests with facilities to maintain their workout routine. It is a hotel with a range of luxury amenities.
5-Star Hotel
This 5-star hotel is located in the heart of Broadbeach, offering luxurious rooms and suites with ocean or hinterland views. It features two outdoor pools, a fitness center, and a hot tub. The hotel provides a range of dining options, including Room81 and Bistro On3, and is known for its French-inspired elegance and sophisticated atmosphere.
Hotel with Outdoor Pool
A luxury hotel in Broadbeach featuring an outdoor swimming pool, providing a sophisticated setting for a relaxing swim.
Hotel near The Beach
Accessible Hotel
Hotel with Tennis Courts
Guest Reviews
The Sofitel Gold Coast Broadbeach is praised for its prime location, offering guests easy access to an array of attractions and amenities. Situated close to the beach, numerous restaurants, cafes and shops, it provides an ideal spot for both leisure and business travelers. The hotel's proximity to the Pacific Fair shopping mall, the Star Casino and the Convention Centre is particularly notable with many guests appreciating the convenience of these nearby facilities.
Visitors frequently highlight the stunning views from the hotel, especially the beachfront vistas, which add to the overall appeal of their stay. The central location also ensures easy access to public transport, making it simple to explore Broadbeach and the surrounding areas.
In addition to its location, the hotel is commended for its spacious rooms, good facilities and helpful staff. The complimentary breakfast is well-received, contributing to a comfortable and enjoyable stay. Overall, the Sofitel Gold Coast Broadbeach’s excellent location, combined with its amenities and service, makes it a standout choice for those visiting the area.
At Sofitel Gold Coast Broadbeach, breakfast is a standout feature frequently praised by guests. The buffet breakfast is often described as delicious with a great variety, ranging from hot food to fresh pastries. Many guests found the breakfast to be amazing or fantastic, highlighting it as a highlight of their stay. The food quality and variety were frequently mentioned as top-notch, making it one of the best breakfast experiences for several reviewers.
The breakfast staff received consistent commendations for being attentive, kind and welcoming, enhancing the overall dining experience. However, a few guests felt that the breakfast was average or poor value, especially when not included in the booking price. At $45 per person, some found it expensive and noted that lighter breakfast options or just a coffee were not available at the restaurant.
Despite some mixed feedback on pricing, most guests were highly satisfied with the breakfast offerings. The service and pool facilities were also praised, contributing to a positive overall impression of the hotel's amenities.
The rooms at Sofitel Gold Coast Broadbeach receive mixed reviews from guests with many praising their spaciousness and comfort. Guests frequently note the generous size of the rooms, which are described as very big and emphasize the comfort of the beds and pillows, likening the experience to "sleeping on a cloud." Views from the rooms are often highlighted as fantastic, adding an appealing element to the stay. Cleanliness receives positive mentions with several guests remarking on well-kept rooms and effective daily cleaning services.
However, there are some points of contention. Numerous guests mention that the rooms can be outdated with a particular need for bathroom updates. Issues such as dusty surfaces, a lack of thorough bathroom cleaning and unpleasant odors like dampness and mold have been pointed out. There are also mentions of some rooms being small and basic and instances where promised room upgrades were not available. Moreover, some guests experienced inconvenience such as missing toiletries, delayed room readiness and occasional maintenance issues like broken bathroom lockers.
Despite these concerns, guests often appreciate the overall ambiance, the beautiful hotel atmosphere and friendly staff. However, enhancements in room maintenance and modernization could significantly elevate the guest experience at this otherwise well-regarded hotel.
The beds at Sofitel Gold Coast Broadbeach have received a mixed yet predominantly positive range of comments from guests. A significant number of visitors found the beds to be comfortable with several highlighting the mattresses and bedding as very good. Numerous reviews particularly praised the bed comfort with descriptions such as "super comfortable" and "like sleeping on a cloud," often mentioning excellent night sleep. The pillows, despite being comfy for many, were noted as too soft for side sleepers. However, not all guests were satisfied; some found the beds to be hard, small and uncomfortable with criticisms including beds being old, tiny "double" beds that seemed more like king singles and complaints about dirty bed linens. Overall, while bed experiences vary, many guests enjoyed the comfort provided by the beds at the hotel.
Sofitel Gold Coast Broadbeach boasts a generally positive reputation for its cleanliness. Guests frequently describe the rooms as very clean, tidy and well-maintained, often highlighting the impressive efforts of the friendly cleaning staff. Many appreciated the clean and modern rooms with comfortable bedding and good air conditioning adding to their overall comfort. The fluffy towels were also a hit among visitors.
However, some reviews pointed out inconsistencies, particularly in the bathrooms, where grime and mould were occasionally noted. Issues such as dirty curtains and base of shower doors, along with the rare comment on room odours, were also mentioned. Nonetheless, the majority of experiences reflected a high standard of cleanliness that guests valued during their stay.
At Sofitel Gold Coast Broadbeach, the standout feature is undeniably the superb staff. Guests consistently describe encounters with excellent, welcoming and exceptionally helpful staff members. The concierge sets a high standard with their warm and accommodating service. Across various areas of the hotel, including the reception, restaurant, bar and foyer, the personnel demonstrate remarkable friendliness, attentiveness and responsiveness.
The staff's commitment to going above and beyond leaves a lasting impression, significantly enhancing the guests' overall experience. Noteworthy mentions include the reception staff who make arrivals smooth and welcoming and restaurant staff who excel in providing an exceptional dining experience. Special efforts like offering champagne on arrival and ensuring cars are stocked with cold water contribute to making guests feel particularly pampered.
Although there was an isolated mention of rudeness, the overwhelming majority of feedback highlights the staff’s politeness, helpfulness and dedication to making guests feel spoilt and well-cared for. Their professionalism and warm demeanor create a clean, inviting and comfortable atmosphere consistent throughout the hotel.
Overall, the guest reviews reflect a high level of satisfaction with the staff’s performance at Sofitel Gold Coast Broadbeach, indicating that their service significantly elevates the guest experience.
Despite the luxurious atmosphere and exceptional amenities of Sofitel Gold Coast Broadbeach, one aspect that continually disappoints guests is the hotel's Wi-Fi policy. Many travelers express frustration over the lack of complimentary internet access, citing that wireless internet requires an additional fee, which is often perceived as expensive. The charges for Wi-Fi range up to $25 per day, a cost that many believe should be included in the room rate. This charge is seen as particularly outdated with several mentioning that most hotels provide free Wi-Fi as a standard amenity in 2022.
Some guests also find the paid Wi-Fi inadequate for their needs, reporting that the internet speed is too slow for work purposes and does not support streaming services like Netflix. Additionally, the combination of paid Wi-Fi and extra charges for parking adds to the overall dissatisfaction regarding the hotel's additional fees for services that are increasingly expected to be included.
The pool at 'Sofitel Gold Coast Broadbeach' receives mixed comments from guests, but it is mostly praised for its appealing aspects. Many guests highlight the pool area as a key feature of the hotel, often described as fantastic, outstanding and lovely. The location of the pool, close to the beach and an array of restaurants, adds to its allure. Despite these positive points, some guests noted that the pool area could use more lounge chairs and needs a refurbishment. Issues with cleanliness were mentioned with reports of the pool not being cleaned regularly and appearing filthy at times. Additionally, there were comments about the pool's temperature with some saying it was pretty cold and the heated pool was not warm enough. The layout was mentioned as not ideal for children. Overall, while there are areas for improvement, the pool area at the Sofitel Gold Coast Broadbeach remains a popular and beloved spot for many guests.
Parking at Sofitel Gold Coast Broadbeach comes with an additional fee, which some guests feel should be included in the overall stay package, especially when compared to other 5-star hotels. The cost of parking is considered by some to be overpriced. In addition to parking fees, guests also noted an extra charge for WiFi, which some found excessive. Overall, while the hotel offers premium amenities, the extra costs for parking and WiFi have been a point of disappointment for some visitors.
Sofitel Gold Coast Broadbeach promises a five-star experience with exceptional service from the concierge, reception, restaurant and during check out. Guests appreciate the hotel's efforts to provide a high-end experience, highlighting the excellent tea selection as a notable mention. While the hotel is regarded as a five-star property, there are certain areas that could benefit from improvements. Some guests have found the hotel to be somewhat dated with comments suggesting it might better fit a three-star rather than a five-star rating in terms of decor and room cleanliness. Concerns were also raised about housekeeping services with instances of not changing towels or providing replacement cups. Additionally, the lack of complimentary Wi-Fi and minor details like the absence of coffee pods left some feeling that the standard of luxury could be higher. Despite these points, for many, the hotel provides the essential comforts and services expected on a holiday.
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Location
Visitors frequently highlight the stunning views from the hotel, especially the beachfront vistas, which add to the overall appeal of their stay. The central location also ensures easy access to public transport, making it simple to explore Broadbeach and the surrounding areas.
In addition to its location, the hotel is commended for its spacious rooms, good facilities and helpful staff. The complimentary breakfast is well-received, contributing to a comfortable and enjoyable stay. Overall, the Sofitel Gold Coast Broadbeach’s excellent location, combined with its amenities and service, makes it a standout choice for those visiting the area.
Breakfast
The breakfast staff received consistent commendations for being attentive, kind and welcoming, enhancing the overall dining experience. However, a few guests felt that the breakfast was average or poor value, especially when not included in the booking price. At $45 per person, some found it expensive and noted that lighter breakfast options or just a coffee were not available at the restaurant.
Despite some mixed feedback on pricing, most guests were highly satisfied with the breakfast offerings. The service and pool facilities were also praised, contributing to a positive overall impression of the hotel's amenities.
Rooms
However, there are some points of contention. Numerous guests mention that the rooms can be outdated with a particular need for bathroom updates. Issues such as dusty surfaces, a lack of thorough bathroom cleaning and unpleasant odors like dampness and mold have been pointed out. There are also mentions of some rooms being small and basic and instances where promised room upgrades were not available. Moreover, some guests experienced inconvenience such as missing toiletries, delayed room readiness and occasional maintenance issues like broken bathroom lockers.
Despite these concerns, guests often appreciate the overall ambiance, the beautiful hotel atmosphere and friendly staff. However, enhancements in room maintenance and modernization could significantly elevate the guest experience at this otherwise well-regarded hotel.
Beds
Cleanliness
However, some reviews pointed out inconsistencies, particularly in the bathrooms, where grime and mould were occasionally noted. Issues such as dirty curtains and base of shower doors, along with the rare comment on room odours, were also mentioned. Nonetheless, the majority of experiences reflected a high standard of cleanliness that guests valued during their stay.
Staff
The staff's commitment to going above and beyond leaves a lasting impression, significantly enhancing the guests' overall experience. Noteworthy mentions include the reception staff who make arrivals smooth and welcoming and restaurant staff who excel in providing an exceptional dining experience. Special efforts like offering champagne on arrival and ensuring cars are stocked with cold water contribute to making guests feel particularly pampered.
Although there was an isolated mention of rudeness, the overwhelming majority of feedback highlights the staff’s politeness, helpfulness and dedication to making guests feel spoilt and well-cared for. Their professionalism and warm demeanor create a clean, inviting and comfortable atmosphere consistent throughout the hotel.
Overall, the guest reviews reflect a high level of satisfaction with the staff’s performance at Sofitel Gold Coast Broadbeach, indicating that their service significantly elevates the guest experience.
Wi-Fi
Some guests also find the paid Wi-Fi inadequate for their needs, reporting that the internet speed is too slow for work purposes and does not support streaming services like Netflix. Additionally, the combination of paid Wi-Fi and extra charges for parking adds to the overall dissatisfaction regarding the hotel's additional fees for services that are increasingly expected to be included.
Pool
Parking
5 Star
Yes, Sofitel Gold Coast Broadbeach has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Sofitel Gold Coast Broadbeach.
No, Sofitel Gold Coast Broadbeach doesn't allow dogs.
Yes, parking facilities are available at Sofitel Gold Coast Broadbeach.
Yes, Sofitel Gold Coast Broadbeach has a gym.
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