Imperial Hotel Gold Coast
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Summary of reviewsImperial Hotel Gold Coast enjoys an enviable location near the beach and marina, providing easy access to local attractions like Sea World, Surfers Paradise and Harbor Town. The hotel’s serene environment appeals to guests seeking both relaxation and convenience, enhanced by beautiful facilities such as a well-maintained pool and free underground parking. The benefits extend to those attending conferences, weddings or simply enjoying the Gold Coast.
Breakfast at the Imperial Hotel Gold Coast is widely celebrated with an exceptional buffet offering a variety of high-quality choices, including delicious pancakes and barista coffee. While some guests note areas for improvement, such as increased variety and fresher items, the positive reviews far outweigh the negatives. The dining experience for dinner also stands out, particularly the seafood buffet and restaurants like Vanitas and IL Barraco, praised for their superb culinary offerings and ambiance. Some criticisms exist regarding overpriced food and service issues during busy times, but the overall dining experience remains impressive.
The guest rooms present a blend of experiences. Many guests love the clean, comfortable and spacious accommodations, highlighted by luxurious designs, spa baths and stunning views. However, some rooms show signs of wear, needing refurbishment and better maintenance. Cleanliness generally receives high marks, though some common areas and older sections require more thorough housekeeping.
The staff at Imperial Hotel Gold Coast are frequently praised for their friendliness, professionalism and attentiveness, contributing significantly to guests' positive experiences. Despite occasional lapses, the majority of reviews reflect high satisfaction with the service provided.
WiFi connectivity varies with some guests enjoying good coverage and others experiencing issues like slow or intermittent connections. The in-room spa baths are a standout feature, although broader spa facilities face challenges due to closures and limited amenities.
The gym and pool receive mixed feedback with the gym appreciated for its equipment but needing updates and better maintenance. The pool is a highlight for many, offering a visually appealing, clean and relaxing environment, albeit with issues like cold water and limited seating.
Overall, Imperial Hotel Gold Coast provides a well-rounded and pleasant experience with its prime location, top-notch breakfast and dining, luxurious rooms and commendable staff service making it a highly recommended destination.
Categories
Breakfast at the Imperial Hotel Gold Coast is widely celebrated with an exceptional buffet offering a variety of high-quality choices, including delicious pancakes and barista coffee. While some guests note areas for improvement, such as increased variety and fresher items, the positive reviews far outweigh the negatives. The dining experience for dinner also stands out, particularly the seafood buffet and restaurants like Vanitas and IL Barraco, praised for their superb culinary offerings and ambiance. Some criticisms exist regarding overpriced food and service issues during busy times, but the overall dining experience remains impressive.
The guest rooms present a blend of experiences. Many guests love the clean, comfortable and spacious accommodations, highlighted by luxurious designs, spa baths and stunning views. However, some rooms show signs of wear, needing refurbishment and better maintenance. Cleanliness generally receives high marks, though some common areas and older sections require more thorough housekeeping.
The staff at Imperial Hotel Gold Coast are frequently praised for their friendliness, professionalism and attentiveness, contributing significantly to guests' positive experiences. Despite occasional lapses, the majority of reviews reflect high satisfaction with the service provided.
WiFi connectivity varies with some guests enjoying good coverage and others experiencing issues like slow or intermittent connections. The in-room spa baths are a standout feature, although broader spa facilities face challenges due to closures and limited amenities.
The gym and pool receive mixed feedback with the gym appreciated for its equipment but needing updates and better maintenance. The pool is a highlight for many, offering a visually appealing, clean and relaxing environment, albeit with issues like cold water and limited seating.
Overall, Imperial Hotel Gold Coast provides a well-rounded and pleasant experience with its prime location, top-notch breakfast and dining, luxurious rooms and commendable staff service making it a highly recommended destination.
Luxury Hotel
Imperial Hotel Gold Coast, formerly Palazzo Versace, offers an opulent luxury experience with Italian craftsmanship, lavish accommodations, award-winning restaurants, a water salon cabana experience, and a private marina. It boasts a stunning waterfront location between the Pacific Ocean and the Gold Coast Broadwater.
Hotel for Honeymoon
Featured as a great option for couples with excellent ratings.
Hotel with Spa
Offering views and various amenities, the Imperial Hotel provides a spa for guests seeking relaxation. It ensures a comfortable and luxurious experience.
Family Friendly Hotel
This hotel is family-friendly, offering kids' menus and high chairs in the restaurants. It boasts a 63-meter swimming pool with a man-made sand beach. It offers luxurious accommodations and amenities suitable for families.
Business Hotel
The hotel offers business facilities and services, making it suitable for corporate travelers. Its location near Sea World provides additional entertainment options.
Hotel with EV Charging Stations
The Imperial Hotel Gold Coast provides EV charging stations in the valet parking area, including a 3 phase 20 amp and a 3 phase 32 amp charger, along with other sockets. Charging is primarily for guests and may be free according to some reports.
5-Star Hotel
Formerly Palazzo Versace, this 5-star hotel is synonymous with opulence and designer luxury. It features bespoke Versace furnishings throughout, a private marina, and two lagoon-style pools. Guests can enjoy fine dining at multiple restaurants, a day spa, and a fitness center, reflecting a truly high-end experience.
Hotel with Outdoor Pool
The pool at this hotel is highlighted as one of Australia's most beautiful hotel pools.
Hotel near The Beach
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
Guest Reviews
The Imperial Hotel Gold Coast boasts an incredible location that appeals to a wide array of travelers. Set near the beach and marina, it offers guests easy access to Sea World and other local attractions such as Surfers Paradise and Harbor Town, enhancing its convenience. Guests appreciate its peaceful and calm surroundings, ideal for a relaxing getaway, while still being close enough to restaurants, cafes and shopping areas like Marina Mirage.
Its proximity to the coast makes it perfect for beachgoers and those enjoying morning walks. The hotel's isolation from the hustle and bustle of the city provides a quiet retreat without sacrificing convenience and accessibility to public transport and fine dining.
With stunning scenery and a private, serene ambiance, the location is further complemented by beautiful facilities, including a well-maintained pool. The added perks of free underground parking and a luxurious setting contribute to a top-class experience for visitors who are attending conferences, weddings or simply looking to enjoy the Gold Coast.
The breakfast experience at the Imperial Hotel Gold Coast has consistently garnered positive reviews from guests with many praising it as one of the best they have ever had. The buffet breakfast stands out in particular, often described as exceptional, sumptuous and plentiful with a wide variety of options that cater to different tastes, including kids. The quality of the food is frequently highlighted with specific mentions of delicious pancakes and high-quality produce. Guests appreciate the attentive and friendly service from the staff, which enhances the dining experience. Both the interior and exterior decor of the dining area receive compliments for their classic and luxurious appeal. Several reviews also mention that the breakfast remains a highlight of their stay with the added bonus of barista coffee.
Despite the overwhelmingly positive feedback, a few guests noted some areas for improvement. These include a desire for more diverse and international options and occasional comments about the breakfast being repetitive or not meeting the expected standard for a five-star hotel. Issues such as dry pastries, a lack of fresh items and limited vegetarian/vegan choices were mentioned by a few reviewers. However, these critiques are outweighed by the extensive praise for the breakfast, making it a standout feature of the hotel. Overall, the breakfast at the Imperial Hotel Gold Coast is widely celebrated for its variety, quality and exceptional service.
The dining experience at the Imperial Hotel Gold Coast generally receives positive feedback from guests. The seafood buffet stands out as a favorite, frequently praised as amazing, delicious and a highlight of their stay. Many guests also enjoyed their meals at the hotel's various restaurants, describing the food as excellent, delicious and fantastic. The Vanitas and IL Barraco restaurants in particular receive high marks for their superb culinary offerings and overall dining experiences.
Dining options extend beyond just the seafood buffet with the a la carte menu and menu degustation also earning recommendations. In-room dining is noted for its prompt service and excellent food quality and the overall service from the restaurant and bar staff is well-regarded. Several guests highlighted the ambiance and beautiful interiors of the dining areas, which contribute to an enjoyable dining atmosphere.
However, there are some criticisms. Some guests found the a la carte options lacking, especially for those not wanting a buffet meal. There were also reports of overpriced food with some feeling that the quality did not match the high prices, particularly during busy times when the service was slower. Late-night dining options were limited and the food at the pool bar received mixed reviews. Additionally, some guests felt the dinner service could be improved in terms of speed and variety.
Overall, while there are areas for improvement, the Imperial Hotel Gold Coast offers a variety of dining experiences that are generally well-received with particular praise for the seafood buffet and certain standout restaurants.
Imperial Hotel Gold Coast offers mixed experiences when it comes to room accommodations. On the positive side, many guests have praised the rooms for being ultra clean, very comfortable and spacious. The luxurious and elegant design of certain rooms stands out with several highlighting amazing amenities such as large spa baths and balconies with stunning views of the lagoon or the broadwater. Rooms are also noted to be well-laid out, inviting and equipped with all necessary facilities for a comfortable stay. Numerous reviewers have found the hotel’s decor and overall ambience to be beautiful and classy, adding to the pleasant experience.
However, there are considerable downsides mentioned by many guests. A recurring theme in the reviews is that some rooms appear tired, outdated and in need of refurbishment. Issues with maintenance, such as old and saggy furniture, poor lighting and malfunctioning air conditioning systems, detract from the overall enjoyment. Some guests also faced discomfort due to dark and cold room conditions or minor cleanliness issues like a musty smell and occasional insect sightings. Additionally, rooms on the shopping center side are prone to noise disturbances and a few guests noted that certain amenities like the bathroom and room furnishings could use significant upgrades.
Overall, while the Imperial Hotel Gold Coast excels in comfort and offers some beautifully designed and spacious rooms, there is a clear need for updates and better maintenance to meet guest expectations fully.
The beds at the Imperial Hotel Gold Coast have garnered mixed reviews from guests, though the majority of feedback highlights their comfort. Many visitors found the beds to be extremely comfortable, even declaring them among the most comfortable they had ever slept in. Words like "super comfortable," "very comfy," and "luxurious" frequently appear in the guest feedback, suggesting a generally positive experience. The hotel's pillows also received special mention, often described as a key factor in guests' comfort, although some found them to be too soft or flat.
There were, however, a few criticisms. Some guests found the beds too small or too firm and there were occasional complaints about the beds being broken or uncomfortable. Despite these occasional drawbacks, many guests still found the overall sleeping environment to be comfortable and conducive to a good night's rest. The hotel seems to provide a good range of bedding options, including comfy king and double beds, catering to both adults and children alike.
Overall, while there are isolated issues, the beds at the Imperial Hotel Gold Coast appear to excel in providing a restful sleep experience for most of its guests.
The Imperial Hotel Gold Coast has garnered a range of feedback concerning its cleanliness. On a positive note, many guests have praised the hotel's rooms, frequently highlighting them as clean, comfortable and spacious. Descriptions such as "ultra clean," "spotlessly clean," and "very clean and sanitary" recur throughout the reviews. Visitors often mentioned the clean and well-maintained pool area and overall hotel facilities, which contributed to their enjoyable stays. The interior design and style of the hotel also received commendations with the hotel's luxurious, Italian feel being a recurring theme.
However, the reviews expose some inconsistencies, particularly in common areas and older sections of the property. Common issues cited include uncollected rubbish, dusty corridors and floors that were described as "sticky" or "dirty." Some rooms reportedly had mould, dust build-up and outdated amenities, hinting at the need for more thorough housekeeping and periodic updates. Despite these concerns, the attentive and accommodating cleaning staff were appreciated by many guests, who noted their efforts in maintaining room cleanliness as much as possible.
In summary, while the Imperial Hotel Gold Coast scores highly for the cleanliness and comfort of its rooms and facilities, there are notable areas for improvement, particularly concerning the upkeep of common spaces and some room features.
The Imperial Hotel Gold Coast has garnered considerable praise for its staff in guest reviews. Visitors frequently describe the staff as friendly, accommodating, polite and helpful, often emphasizing their professionalism and attentiveness. Many guests have noted the exceptional personalized care and service, particularly highlighting areas such as the pool, restaurant and concierge. Specific staff members, including reception managers and those in housekeeping, have received commendations for their efforts.
Guests repeatedly compliment the staff's warm and welcoming demeanor with several reviews mentioning how employees went above and beyond to ensure a pleasant stay. The service around the pool and during check-in is often described as efficient and courteous, contributing to the overall positive experience. Instances of amazing customer service, along with highlights like special birthday treats from the restaurant, have left lasting impressions on visitors.
However, there are sporadic mentions of less favorable experiences, including occasional lapses in friendliness and efficiency, particularly among reception and poolside staff. A few guests encountered slow or inattentive service and reported feeling unwelcome or unacknowledged by some staff members. Despite these isolated incidents, the majority of reviews reflect a high level of satisfaction with the staff, underscoring their role in creating a memorable and enjoyable stay at the Imperial Hotel Gold Coast.
The wifi experience at Imperial Hotel Gold Coast seemed to vary significantly among guests. On the positive side, several guests appreciated having free wifi and described the connection as good with solid coverage near the rooms and pool areas. For others, however, wifi proved to be a challenge. Reports of slow, patchy or erratic connections were frequent with some guests unable to access the internet in their rooms or experiencing intermittent connectivity issues. Some noted that the public wifi did not reach certain rooms and there were instances where guests needed to move rooms for better internet access. A few mentioned the necessity of a password for the public wifi, but found the process straightforward. There were also some frustrations with the lack of instructions and USB sockets, further complicating the wifi experience for a number of visitors. Overall, the wifi service presented a mix of dependability with numerous guests enjoying hassle-free connectivity while others faced considerable difficulties.
The spa facilities at the Imperial Hotel Gold Coast have received mixed reviews from guests, but the in-room spa baths have consistently garnered positive feedback. Many guests highlighted the size and comfort of these in-room spa baths, describing them as a perfect and relaxing feature and even the biggest highlight of their stay. However, some encountered issues such as jets not working properly or maintenance problems.
While the beauty spa and massage services have received praise, the main spa and pool facilities have encountered some criticism due to being closed for renovations or maintenance during several guests' visits. This closure has led to dissatisfaction, especially since some guests noted the lack of additional amenities such as steam rooms and saunas.
Overall, while the in-room spa baths stood out as a delightful and relaxing aspect of the Imperial Hotel Gold Coast, the broader spa facilities have faced challenges that impacted the guest experience.
The gym at the Imperial Hotel Gold Coast has received a mix of feedback from guests. Many visitors praised the gym for being great, fantastic, well-equipped and extensive. Positive comments included observations about good gym facilities and a well-equipped fitness center, making it a favorable aspect for fitness enthusiasts.
However, some guests noted areas needing improvement, such as outdated equipment and necessary maintenance. Instances of broken machines and a small gym size were also mentioned. Additionally, some reviews pointed out a lack of information about the gym with some guests unable to find it easily. On a less positive note, there were mentions of the gym level suffering from heavy mold water damage and maintenance issues with the sauna being closed at one point.
Overall, while many guests found the gym to be a valuable amenity, there is room for improvement in terms of equipment updates and better maintenance.
The pool at the Imperial Hotel Gold Coast garners a mix of reviews but largely praised for its visual appeal and amenities. Guests frequently highlight the pool area as stunning, beautiful and fantastic, lauding its size and the presence of a mini beach. Many appreciated the clean and wonderfully maintained facilities, noting the pool as a standout feature of their stay. The atmosphere around the pool is often described as pleasant and relaxing with good service and friendly pool staff further enhancing the experience.
However, several reviewers mention issues with the temperature of the water, finding the pool often too cold and unheated. In contrast, a few guests did refer to the pool as nicely heated or wonderful when heated. Concerns were also raised about the pool bar closing early and the shortage of seating around the pool, which caused disputes over loungers. Some comments suggest that the pool area and its furniture are beginning to show signs of wear, necessitating some upkeep and replacements.
Overall, despite a few drawbacks like the unheated water and limited seating, the expansive and well-maintained pool area remains a highlight for many visitors, offering a delightful and inviting environment, especially for families and those looking to relax by a visually appealing poolside.
Imperial Hotel Gold Coast offers a convenient location for beach lovers with the beautiful coast just a short walk away. Guests appreciate the proximity to the beach, making it easy to enjoy morning jogs, night walks and swimming opportunities. The beach's quiet end provides a peaceful retreat for families and individuals alike. In addition to the natural beach across the road, the hotel features an impressive swimming pool complete with its own sandy area, providing an enjoyable alternative close to the rooms.
Many reviews highlight the beautiful and long sandy beaches that are easily accessible from the property. The beach area near the hotel is described as accommodating and lovely, making it a great spot for relaxation and leisure activities. With SeaWorld also nearby, the location adds to the appeal for a family-friendly vacation.
However, some guests noted the beach area is not heated or shaded, which might require some preparation. Despite some minor concerns about beach cleanliness and the lack of direct beachfront access, the overall sentiment is positive with the beach complimenting the hotel's offerings and enhancing the overall holiday experience.
Parking at the Imperial Hotel Gold Coast receives an overall positive reception from guests. Many appreciate the convenience of free self-parking, considering it an added bonus that enhances their stay. The hotel’s parking is described as easy to access with free undercover and basement options available. This makes parking not only hassle-free but also valuable, as there's no extra charge.
However, a few guests highlighted room for improvement. The car park itself is noted to be tight with some spaces hard to maneuver through. There are also mentions of the car park not being sufficiently signed, which sometimes leads to confusion. Some faced issues with parking gates failing and, occasionally, the car park being full, which forced them to park on side streets or leave their car on the road.
While some lament the lack of valet parking and assistance, the overall sentiment remains positive due to the cost-free and relatively straightforward nature of the hotel's parking facilities. For those looking for a straightforward parking solution during their stay, the Imperial Hotel Gold Coast offers a satisfactory and largely appreciated service.
The Imperial Hotel Gold Coast offers convenient and free 7 KW electric car charging stations. The parking areas are easily accessible with well-marked lanes and sufficient spaces available. While the parking is free and generally well-received, there are mentions of relatively rare dedicated spots for EVs. Overall, the hotel provides a convenient option for electric vehicle charging, despite some guests noting a lack of specific information or dedicated reviews about the EV service.
The Imperial Hotel Gold Coast appears to be a wonderful destination for families seeking a memorable getaway. Delightfully kid-friendly, the hotel offers a range of activities that keep children entertained and happy throughout their stay. The pool receives high praise from families with many noting that children enjoyed spending most of their day splashing around. Additionally, the presence of a petting zoo and various games further enhances the fun for the little ones.
Families also appreciate the thoughtful touches, such as the grass terrace with a stunning view of the broad water, which kids found delightful. The hotel generously provides amenities like free cots upon check-in, although some guests mentioned a charge for cots for one-year-olds and that the provided cots may not always be suitable for toddlers.
While the dining options may not include kid-friendly restaurants, the overall atmosphere and service are highlighted as family-friendly. The staff are mostly praised for their politeness, competence and attentiveness, contributing to a great family vibe. Special efforts, such as the special birthday treat from the restaurant, ensure that even celebrations are memorable.
Despite some minor criticisms about damaged wallpaper and a few negative remarks about the general atmosphere, most reviews reflect a positive experience. Families left the hotel feeling happy and satisfied, many noting that it is an excellent choice for family vacations, weekend getaways and creating lasting memories with loved ones. With its family-oriented amenities and welcoming service, the Imperial Hotel Gold Coast stands out as a fantastic option for a fun-filled stay with children.
The Imperial Hotel Gold Coast has received mixed reviews regarding its five-star status. Many guests highlight its luxurious atmosphere, elegant decorating and high-class service, affirming it as one of the best properties on the Gold Coast. Statements like luxurious, top-notch services and opulent stay frequently surface, indicating the hotel's aim to deliver a high-end experience. The suites are particularly noted for being super luxurious and the service, in many instances, is acknowledged as excellent and perfect, fulfilling the expectations of elite 5-star service.
On the flip side, some guests believe the hotel does not entirely measure up to its five-star claims. Several reviews suggest that the property lacks the comprehensive amenities and meticulous cleanliness typically associated with five-star establishments. Concerns regarding the quality of services, false advertising on luxury amenities and overall experience have been voiced, noting that it does not consistently meet the standard of high expectations set by the 5-star rating. Some guests mention that the price does not align with the offered experience and the luxurious feel expected from a five-star hotel was sometimes missing.
Overall, while the Imperial Hotel Gold Coast strives to offer a luxurious and high-end experience with its elegant rooms and quality services, there are inconsistencies that prevent it from universally meeting the five-star standard expected by some of its guests.
The Imperial Hotel Gold Coast stands out as an excellent destination for business travelers. Its strategic location near conference venues makes it an ideal choice for corporate meetings and work-related stays. The hotel is well-noted for its business-friendly environment and facilities, including a well-equipped business center and reliable Wi-Fi that meets the needs of professional guests.
The property also boasts meticulous fine details in its fitout, offering a professional and refined atmosphere. The luxury pool area provides a nice touch of relaxation for business guests who may need a break from their busy schedules.
Although some reviews mention minor issues such as a small bar with no staff and bond refunds not being immediate, the predominance of positive feedback about the hotel’s services and facilities for business purposes far outweighs these concerns. Professional and courteous staff further enhance the experience, making it popular among corporate clients.
Overall, the Imperial Hotel Gold Coast is great for business stays, favored for its excellent conference facilities and commitment to meeting the needs of business travelers.
Imperial Hotel Gold Coast boasts excellent accessibility for guests with disabilities, featuring a range of amenities designed to make their stay comfortable and enjoyable. Its location is a major plus, being within walking distance to Sea World and other local attractions, making exploration easy and convenient. The hotel provides multiple accessible features including EV charging, free parking and wheelchair-accessible areas. The rooms are equipped with wide doors, ensuring easy access for all guests. Additionally, the hotel staff have been praised for their accommodating nature towards guests with accessibility needs.
Despite a few areas needing improvement, such as the poolside cabana reservation system and bathroom accessibility, the hotel remains largely accessible. There are accessible parking spots and various street-side amenities also within easy reach. Elevator access is available, although some guests found it slightly challenging. Overall, Imperial Hotel Gold Coast successfully provides accessible services, ensuring a welcoming environment for guests of all abilities.
The outdoor pool at the Imperial Hotel Gold Coast is widely praised by guests for its beautiful and relaxing atmosphere. Described as stunning and magnificent, the pool area is a clear favorite among visitors. Guests love the spacious surroundings, which provide a comfortable and enjoyable environment for relaxation. Families particularly appreciate the kid-friendly features, including a man-made beach and sand around the pool, making it a fantastic spot for both adults and children. The poolside food and drinks, along with friendly staff, contribute to a pleasant experience.
However, some reviews noted the early closing time of 5 PM and mentioned that the pool could benefit from more seating and shaded areas. There were also occasional comments about maintenance issues, such as the need for cleaning, tile repairs and the fact that the pool is not heated, which made it feel cold for some guests. Despite these minor drawbacks, the general consensus is that the outdoor pool area is a lovely and enjoyable feature of the hotel, providing great vibes and fantastic amenities for a relaxing stay.
Imperial Hotel Gold Coast has garnered a reputation as an ideal destination for honeymooners with several reviews highlighting its suitability for special occasions such as honeymoons and anniversaries. Numerous guests have praised the stunning honeymoon suites, which contribute to the romantic ambiance of the hotel. The staff at the Imperial Hotel Gold Coast are frequently commended for their attentiveness, going the extra mile to upgrade rooms and provide special touches like champagne and congratulations cards, which enhance the overall honeymoon experience.
The hotel has been described as providing a perfect setting for honeymoon stays with a honeymoon-worthy vibe that makes it a noteworthy choice for couples looking to celebrate their special moments. The positive feedback often outshines the minor negatives, establishing the Imperial Hotel Gold Coast as a great honeymoon hotel that offers a memorable experience. Whether it's for pre-honeymoon relaxation or a full honeymoon celebration, this hotel has received positive recognition for its commendable services and romantic setting.
The Imperial Hotel Gold Coast offers an opulent experience characterized by sumptuous, elegant and modern design. Guests are consistently captivated by its stunning interior and classic exterior decor, which seamlessly blend luxury with comfort and natural beauty. Described as a luxury resort, the hotel epitomizes a five-star environment with high-class amenities, beautiful furnishings and a meticulously maintained luxurious atmosphere.
The hotel provides an exquisite, luxurious setting, highlighted by a grand lobby, luxurious rooms and aesthetically pleasing opulent decor. Attention to detail is prominent in every facet of the property, contributing to the overall feelings of luxury and prestige. Guests have commended the attentive staff and excellent service, which enhance the luxurious experience.
Despite some remarks about areas needing a bit of modernization and sporadic functionality issues with spa and sauna facilities, the hotel's elegant design and luxurious touches leave a lasting impression. The breakfast is often remarked upon as amazing, adding to the high-quality, indulgent stay.
The Imperial Hotel Gold Coast stands out for its grand and luxurious appeal, ensuring a memorable, high-class experience for its guests.
Imperial Hotel Gold Coast offers a serene and romantic ambiance perfect for celebrating special occasions such as anniversaries or honeymoons. Guests repeatedly emphasize the hotel's suitability for romantic getaways, where the scenic views, especially over the beach and the lagoon moon, create a truly memorable experience. The romantic atmosphere is further accentuated by special touches like anniversary cards, flowers, cakes and private, cozy settings.
Whether it's enjoying amazing cocktails by the poolside cabana or a romantic dinner under intimate lighting, couples can indulge in various activities designed to enhance their stay. The up-market old money feel of the hotel, coupled with exceptional service and facilities, makes it an ideal spot for a relaxing, romantic long weekend or a quiet midweek getaway.
Many guests appreciate the extra attention to detail, such as the lovely anniversary surprise with cards and perfumes, making their stay both unique and unforgettable. Even though there were minor mentions of disruptions like the spa being closed, the overall impression remains overwhelmingly positive with numerous couples having pleasant and romantic stays at this delightful venue.
In summary, the Imperial Hotel Gold Coast is celebrated for its romantic setting and superior views, making it perfect for couples looking to celebrate special moments or simply enjoy a romantic retreat.
Location Show Map
Location
Its proximity to the coast makes it perfect for beachgoers and those enjoying morning walks. The hotel's isolation from the hustle and bustle of the city provides a quiet retreat without sacrificing convenience and accessibility to public transport and fine dining.
With stunning scenery and a private, serene ambiance, the location is further complemented by beautiful facilities, including a well-maintained pool. The added perks of free underground parking and a luxurious setting contribute to a top-class experience for visitors who are attending conferences, weddings or simply looking to enjoy the Gold Coast.
Breakfast
Despite the overwhelmingly positive feedback, a few guests noted some areas for improvement. These include a desire for more diverse and international options and occasional comments about the breakfast being repetitive or not meeting the expected standard for a five-star hotel. Issues such as dry pastries, a lack of fresh items and limited vegetarian/vegan choices were mentioned by a few reviewers. However, these critiques are outweighed by the extensive praise for the breakfast, making it a standout feature of the hotel. Overall, the breakfast at the Imperial Hotel Gold Coast is widely celebrated for its variety, quality and exceptional service.
Dinner
Dining options extend beyond just the seafood buffet with the a la carte menu and menu degustation also earning recommendations. In-room dining is noted for its prompt service and excellent food quality and the overall service from the restaurant and bar staff is well-regarded. Several guests highlighted the ambiance and beautiful interiors of the dining areas, which contribute to an enjoyable dining atmosphere.
However, there are some criticisms. Some guests found the a la carte options lacking, especially for those not wanting a buffet meal. There were also reports of overpriced food with some feeling that the quality did not match the high prices, particularly during busy times when the service was slower. Late-night dining options were limited and the food at the pool bar received mixed reviews. Additionally, some guests felt the dinner service could be improved in terms of speed and variety.
Overall, while there are areas for improvement, the Imperial Hotel Gold Coast offers a variety of dining experiences that are generally well-received with particular praise for the seafood buffet and certain standout restaurants.
Rooms
However, there are considerable downsides mentioned by many guests. A recurring theme in the reviews is that some rooms appear tired, outdated and in need of refurbishment. Issues with maintenance, such as old and saggy furniture, poor lighting and malfunctioning air conditioning systems, detract from the overall enjoyment. Some guests also faced discomfort due to dark and cold room conditions or minor cleanliness issues like a musty smell and occasional insect sightings. Additionally, rooms on the shopping center side are prone to noise disturbances and a few guests noted that certain amenities like the bathroom and room furnishings could use significant upgrades.
Overall, while the Imperial Hotel Gold Coast excels in comfort and offers some beautifully designed and spacious rooms, there is a clear need for updates and better maintenance to meet guest expectations fully.
Beds
There were, however, a few criticisms. Some guests found the beds too small or too firm and there were occasional complaints about the beds being broken or uncomfortable. Despite these occasional drawbacks, many guests still found the overall sleeping environment to be comfortable and conducive to a good night's rest. The hotel seems to provide a good range of bedding options, including comfy king and double beds, catering to both adults and children alike.
Overall, while there are isolated issues, the beds at the Imperial Hotel Gold Coast appear to excel in providing a restful sleep experience for most of its guests.
Cleanliness
However, the reviews expose some inconsistencies, particularly in common areas and older sections of the property. Common issues cited include uncollected rubbish, dusty corridors and floors that were described as "sticky" or "dirty." Some rooms reportedly had mould, dust build-up and outdated amenities, hinting at the need for more thorough housekeeping and periodic updates. Despite these concerns, the attentive and accommodating cleaning staff were appreciated by many guests, who noted their efforts in maintaining room cleanliness as much as possible.
In summary, while the Imperial Hotel Gold Coast scores highly for the cleanliness and comfort of its rooms and facilities, there are notable areas for improvement, particularly concerning the upkeep of common spaces and some room features.
Staff
Guests repeatedly compliment the staff's warm and welcoming demeanor with several reviews mentioning how employees went above and beyond to ensure a pleasant stay. The service around the pool and during check-in is often described as efficient and courteous, contributing to the overall positive experience. Instances of amazing customer service, along with highlights like special birthday treats from the restaurant, have left lasting impressions on visitors.
However, there are sporadic mentions of less favorable experiences, including occasional lapses in friendliness and efficiency, particularly among reception and poolside staff. A few guests encountered slow or inattentive service and reported feeling unwelcome or unacknowledged by some staff members. Despite these isolated incidents, the majority of reviews reflect a high level of satisfaction with the staff, underscoring their role in creating a memorable and enjoyable stay at the Imperial Hotel Gold Coast.
Wi-Fi
Spa
While the beauty spa and massage services have received praise, the main spa and pool facilities have encountered some criticism due to being closed for renovations or maintenance during several guests' visits. This closure has led to dissatisfaction, especially since some guests noted the lack of additional amenities such as steam rooms and saunas.
Overall, while the in-room spa baths stood out as a delightful and relaxing aspect of the Imperial Hotel Gold Coast, the broader spa facilities have faced challenges that impacted the guest experience.
Gym
However, some guests noted areas needing improvement, such as outdated equipment and necessary maintenance. Instances of broken machines and a small gym size were also mentioned. Additionally, some reviews pointed out a lack of information about the gym with some guests unable to find it easily. On a less positive note, there were mentions of the gym level suffering from heavy mold water damage and maintenance issues with the sauna being closed at one point.
Overall, while many guests found the gym to be a valuable amenity, there is room for improvement in terms of equipment updates and better maintenance.
Pool
However, several reviewers mention issues with the temperature of the water, finding the pool often too cold and unheated. In contrast, a few guests did refer to the pool as nicely heated or wonderful when heated. Concerns were also raised about the pool bar closing early and the shortage of seating around the pool, which caused disputes over loungers. Some comments suggest that the pool area and its furniture are beginning to show signs of wear, necessitating some upkeep and replacements.
Overall, despite a few drawbacks like the unheated water and limited seating, the expansive and well-maintained pool area remains a highlight for many visitors, offering a delightful and inviting environment, especially for families and those looking to relax by a visually appealing poolside.
Beach
Many reviews highlight the beautiful and long sandy beaches that are easily accessible from the property. The beach area near the hotel is described as accommodating and lovely, making it a great spot for relaxation and leisure activities. With SeaWorld also nearby, the location adds to the appeal for a family-friendly vacation.
However, some guests noted the beach area is not heated or shaded, which might require some preparation. Despite some minor concerns about beach cleanliness and the lack of direct beachfront access, the overall sentiment is positive with the beach complimenting the hotel's offerings and enhancing the overall holiday experience.
Parking
However, a few guests highlighted room for improvement. The car park itself is noted to be tight with some spaces hard to maneuver through. There are also mentions of the car park not being sufficiently signed, which sometimes leads to confusion. Some faced issues with parking gates failing and, occasionally, the car park being full, which forced them to park on side streets or leave their car on the road.
While some lament the lack of valet parking and assistance, the overall sentiment remains positive due to the cost-free and relatively straightforward nature of the hotel's parking facilities. For those looking for a straightforward parking solution during their stay, the Imperial Hotel Gold Coast offers a satisfactory and largely appreciated service.
EV charging stations
Family
Families also appreciate the thoughtful touches, such as the grass terrace with a stunning view of the broad water, which kids found delightful. The hotel generously provides amenities like free cots upon check-in, although some guests mentioned a charge for cots for one-year-olds and that the provided cots may not always be suitable for toddlers.
While the dining options may not include kid-friendly restaurants, the overall atmosphere and service are highlighted as family-friendly. The staff are mostly praised for their politeness, competence and attentiveness, contributing to a great family vibe. Special efforts, such as the special birthday treat from the restaurant, ensure that even celebrations are memorable.
Despite some minor criticisms about damaged wallpaper and a few negative remarks about the general atmosphere, most reviews reflect a positive experience. Families left the hotel feeling happy and satisfied, many noting that it is an excellent choice for family vacations, weekend getaways and creating lasting memories with loved ones. With its family-oriented amenities and welcoming service, the Imperial Hotel Gold Coast stands out as a fantastic option for a fun-filled stay with children.
5 Star
On the flip side, some guests believe the hotel does not entirely measure up to its five-star claims. Several reviews suggest that the property lacks the comprehensive amenities and meticulous cleanliness typically associated with five-star establishments. Concerns regarding the quality of services, false advertising on luxury amenities and overall experience have been voiced, noting that it does not consistently meet the standard of high expectations set by the 5-star rating. Some guests mention that the price does not align with the offered experience and the luxurious feel expected from a five-star hotel was sometimes missing.
Overall, while the Imperial Hotel Gold Coast strives to offer a luxurious and high-end experience with its elegant rooms and quality services, there are inconsistencies that prevent it from universally meeting the five-star standard expected by some of its guests.
Business
The property also boasts meticulous fine details in its fitout, offering a professional and refined atmosphere. The luxury pool area provides a nice touch of relaxation for business guests who may need a break from their busy schedules.
Although some reviews mention minor issues such as a small bar with no staff and bond refunds not being immediate, the predominance of positive feedback about the hotel’s services and facilities for business purposes far outweighs these concerns. Professional and courteous staff further enhance the experience, making it popular among corporate clients.
Overall, the Imperial Hotel Gold Coast is great for business stays, favored for its excellent conference facilities and commitment to meeting the needs of business travelers.
Accessible
Despite a few areas needing improvement, such as the poolside cabana reservation system and bathroom accessibility, the hotel remains largely accessible. There are accessible parking spots and various street-side amenities also within easy reach. Elevator access is available, although some guests found it slightly challenging. Overall, Imperial Hotel Gold Coast successfully provides accessible services, ensuring a welcoming environment for guests of all abilities.
Outdoor Pool
However, some reviews noted the early closing time of 5 PM and mentioned that the pool could benefit from more seating and shaded areas. There were also occasional comments about maintenance issues, such as the need for cleaning, tile repairs and the fact that the pool is not heated, which made it feel cold for some guests. Despite these minor drawbacks, the general consensus is that the outdoor pool area is a lovely and enjoyable feature of the hotel, providing great vibes and fantastic amenities for a relaxing stay.
Honeymoon
The hotel has been described as providing a perfect setting for honeymoon stays with a honeymoon-worthy vibe that makes it a noteworthy choice for couples looking to celebrate their special moments. The positive feedback often outshines the minor negatives, establishing the Imperial Hotel Gold Coast as a great honeymoon hotel that offers a memorable experience. Whether it's for pre-honeymoon relaxation or a full honeymoon celebration, this hotel has received positive recognition for its commendable services and romantic setting.
Luxury
The hotel provides an exquisite, luxurious setting, highlighted by a grand lobby, luxurious rooms and aesthetically pleasing opulent decor. Attention to detail is prominent in every facet of the property, contributing to the overall feelings of luxury and prestige. Guests have commended the attentive staff and excellent service, which enhance the luxurious experience.
Despite some remarks about areas needing a bit of modernization and sporadic functionality issues with spa and sauna facilities, the hotel's elegant design and luxurious touches leave a lasting impression. The breakfast is often remarked upon as amazing, adding to the high-quality, indulgent stay.
The Imperial Hotel Gold Coast stands out for its grand and luxurious appeal, ensuring a memorable, high-class experience for its guests.
Romantic
Whether it's enjoying amazing cocktails by the poolside cabana or a romantic dinner under intimate lighting, couples can indulge in various activities designed to enhance their stay. The up-market old money feel of the hotel, coupled with exceptional service and facilities, makes it an ideal spot for a relaxing, romantic long weekend or a quiet midweek getaway.
Many guests appreciate the extra attention to detail, such as the lovely anniversary surprise with cards and perfumes, making their stay both unique and unforgettable. Even though there were minor mentions of disruptions like the spa being closed, the overall impression remains overwhelmingly positive with numerous couples having pleasant and romantic stays at this delightful venue.
In summary, the Imperial Hotel Gold Coast is celebrated for its romantic setting and superior views, making it perfect for couples looking to celebrate special moments or simply enjoy a romantic retreat.
Yes, Imperial Hotel Gold Coast has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Imperial Hotel Gold Coast.
No, Imperial Hotel Gold Coast doesn't allow dogs.
Yes, parking facilities are available at Imperial Hotel Gold Coast.
Yes, Imperial Hotel Gold Coast has a gym.
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