Pousada Casa de Shiva is highly regarded by guests for its exceptional service and tranquil, nature-surrounded location. Despite the minor challenge of a bumpy, poorly lit dirt road leading to the property, the guesthouse's peaceful and scenic setting makes up for the accessibility issues. Visitors find the proximity to Alto Paraíso's center convenient and appreciate the serene environment and beautiful views.
The breakfast experience at Pousada Casa de Shiva stands out as a remarkable highlight. Guests rave about the variety of delicious options available, including natural juices and homemade items, all presented with great care and charm. The personalized menu approach, rather than a buffet, ensures minimal waste and a unique touch. The breakfast area, offering wonderful mountain views, further enhances the dining ambiance. Attentive and friendly staff make breakfast a delightful start to each day.
Dinner at the guesthouse also receives positive feedback, especially praising the quality of the food and special events like the complimentary Christmas dinner. While some guests note a limited bistro menu primarily featuring soup and pasta, the overall dining experience is well-regarded despite occasional availability and pricing concerns.
Accommodations at Pousada Casa de Shiva are consistently described as spacious, clean and well-appointed with charming balconies offering nature views. Rooms include thoughtful amenities like air conditioning and cozy blankets. Though a few rooms lack windows, creating a cave-like feel, the majority are bright and comfortable. Cleanliness is a strong point, despite some occasional maintenance issues in the bathrooms.
The staff at Pousada Casa de Shiva are frequently praised for their exceptional hospitality. Guests describe the employees as welcoming, friendly and extremely attentive, contributing significantly to the warm and accommodating atmosphere of the guesthouse. The pool area, particularly the warm outdoor pool with an integrated sauna, is another guest favorite, though some maintenance issues like loose stones and cleanliness lapses are noted.
Overall, Pousada Casa de Shiva offers a highly enjoyable stay with its serene location, exceptional service, delicious breakfast and comfortable accommodations, making it a memorable destination for visitors.