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Summary of reviewsThe Best Western Glasgow Hotel, nestled in the vibrant West End, is highly regarded for its strategic and convenient location. Guests appreciate its proximity to key venues like the OVO Hydro, SEC, SWG3, Kelvingrove Museum and the University of Glasgow. The hotel is situated near trendy bars, cafes and restaurants, particularly in the fashionable Finnieston area, offering a delightful culinary experience. Public transportation is readily accessible, making excursions into the city center and other parts of Glasgow effortless.
Guests frequently commend the hotel's quiet, clean and comfortable rooms, many of which have been recently refurbished with modern decor and amenities like smart TVs and good en-suite facilities. The spaciousness and cleanliness of the rooms are consistently highlighted and the beds are noted for their comfort, ensuring a good night’s sleep. The hotel also garners positive reviews for its friendly and accommodating staff, who enhance the guest experience with their professionalism and dedication to service.
While the breakfast experience receives mixed reviews, many guests are satisfied with the variety and quality offered, particularly the continental options. However, some guests point out logistical issues and the need for improvements in service efficiency. The dining experience at the hotel's restaurant also sees a mix of reviews with many praising the delicious food and reasonable prices, although some experienced long waits and unexpected closures.
The hotel maintains a high standard of cleanliness with rooms often described as modern, spacious and well-presented. Housekeeping staff receive praise for their efforts in keeping the rooms tidy and comfortable. Despite a few reports of specific cleanliness issues, the general impression is that the hotel offers a clean and welcoming environment.
Guests benefit from free WiFi included with their stay, although there are mixed reviews regarding its reliability. While some find the WiFi satisfactory, others encounter issues with connectivity and stability, suggesting a need for improved network infrastructure.
Parking is a valuable feature but limited in availability, leading some guests to seek alternatives nearby. The central location of the hotel makes parking a bit challenging, but the convenience of having on-site parking is appreciated.
For families, the Best Western Glasgow Hotel is described as exceptionally family-friendly with spacious family rooms and an ideal location near local attractions and parks. The hotel's atmosphere and staff ensure a comfortable and enjoyable stay for families.
The surrounding area also offers a vibrant nightlife with numerous pubs, clubs and restaurants close by, making it an ideal spot for enjoying Glasgow's evening scene. Overall, the Best Western Glasgow Hotel is praised for its prime location, friendly staff and comfortable accommodations, providing good value for money. Show more
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Dog Friendly Hotel
This hotel offers pet-friendly accommodations ensuring a comfortable stay for guests and their pets. The hotel's location provides easy access to city attractions and amenities.
Hotel near Nightlife Spots
Located on Sauchiehall Street, this hotel is in a central location with access to nightlife and entertainment.
Business Hotel
Provides standard business amenities and services suitable for corporate travelers. Offers comfortable accommodations and convenient access to local attractions. Known for its value and reliable service.
3-Star Hotel
Located on Sauchiehall Street in the West End, this hotel provides a comfortable and convenient stay. It offers standard amenities and reliable service, making it a practical choice. Its location in the West End provides easy access to local attractions.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Parking
Accessible Hotel
Room Types
Family Room - Non-SmokingProviding free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room features carpeted floors, a seating area with a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, as well as heating. The unit offers 2 beds.
Standard Room with Three Single BedsOffering free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room features carpeted floors, a seating area with a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, as well as heating. The unit offers 3 beds.
Executive Double RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, as well as heating. The unit offers 1 bed.
Standard Double Room - Non-SmokingOffering free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, as well as heating. The unit has 1 bed.
Standard Twin RoomProviding free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room features carpeted floors, a seating area with a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, as well as heating. The unit offers 2 beds.
Guest Reviews
7.3
Good
Location
Nestled in the vibrant West End, the Best Western Glasgow Hotel offers an ideal location for travelers seeking convenience and access to an array of attractions. The hotel's proximity to key venues such as the OVO Hydro, SEC and SWG3 makes it a favored choice for those attending events and concerts. Additionally, the Kelvingrove Museum, Kelvingrove Park and the University of Glasgow are within a short walking distance, providing ample opportunities for cultural exploration.
Guests praise the hotel for its quiet, clean and comfortable rooms, some adorned with modern decor and offering views of the nearby parks. The friendly and accommodating staff enhance the experience, ensuring a pleasant stay. The hotel also features amenities like free parking and a bar, adding to its appeal.
For food enthusiasts, the location is a culinary delight surrounded by numerous trendy bars, cafes and restaurants, particularly in the fashionable Finnieston area. Public transportation is easily accessible with bus stops conveniently located nearby, facilitating effortless excursions into the city center and other parts of Glasgow.
Whether in town for business, leisure or a bit of both, the Best Western Glasgow Hotel stands out for its strategic location, blending accessibility with the charm of a lively and dynamic neighborhood.
Breakfast
The breakfast experience at the Best Western Glasgow Hotel garnered mixed reviews with many guests praising the variety and quality while others expressed dissatisfaction. Numerous guests appreciated the free or included continental breakfast, highlighting its good value and decent selection, including fresh fruits, yogurts, pastries and even gluten-free options. Some found the full Scottish breakfast delicious and worth the extra cost, though others disagreed, citing it as overpriced and often served lukewarm or microwaved.
The breakfast staff were frequently described as friendly and helpful. However, logistical issues such as chaotic service, long wait times and the need to queue in the busy reception area detracted from the overall experience for some visitors. Reports of limited seating and tables being too close to the door also contributed to the chaotic ambiance.
Several reviewers noted the continental breakfast's limited selection, lacking items like fresh bread, croissants and cold meats, making it appear basic or even lacking value. There were also mentions of the misleading breakfast upgrade options with guests expecting a cooked breakfast included in their booking only to find it was an additional charge.
Overall, while the breakfast generally met expectations for many, offering a satisfactory range of choices and good value for money, the experience was inconsistent with some guests recommending improvements in service efficiency and variety to enhance the offering.
Dinner
The dining experience at Best Western Glasgow Hotel receives mixed reviews from guests. On the positive side, many guests praised the food, describing it as delicious, well-prepared and nicely presented. The Italian-style cuisine and specific dishes like the burger and lamb curry garnered high approval. Vegetarian options also received commendation. The restaurant atmosphere was appreciated, along with the friendliness and attentiveness of the staff. Guests also enjoyed discounts on meals and noted reasonable prices for both food and drinks in some cases.
However, there were recurring issues with the service. Several guests experienced long waits for their meals with some reporting delays of over an hour. The restaurant was sometimes closed unexpectedly, causing disappointment for diners who had made reservations. Complaints about the food being overpriced and occasionally cold also surfaced. Additionally, some guests mentioned the lack of bar staff and poor service quality as drawbacks.
Overall, while the food quality and presentation were generally praised, the restaurant's service and pricing inconsistencies were significant concerns for many guests.
Rooms
Best Western Glasgow Hotel offers spacious and clean rooms that often delight guests with their comfortable beds and modern decor. Many rooms have been recently refurbished, adding a fresh and updated feel to the accommodation. The hotel provides cozy and quiet rooms, ensuring a peaceful stay with amenities that include smart TVs and good en-suite facilities.
Guests frequently praise the size of the rooms, noting that they provide plenty of space for relaxation and storage. The cleanliness of the rooms is consistently highlighted, demonstrating a good standard of hygiene throughout the hotel.
The beds are described as comfy, offering a good night's sleep and the spaciousness of the rooms is often appreciated, particularly for families or those staying for longer periods. Additionally, many rooms come with large windows, allowing for plenty of natural light.
However, the hotel does have some shortcomings. Guests have noted that some rooms can be cold upon arrival and report occasional issues with heating. There are also mentions of issues with the bathroom facilities and some elements of decor needing attention, such as peeling wallpaper and small gaps in plasterboard.
While the hotel’s overall appearance and amenities receive positive remarks, there are occasional complaints about room readiness at check-in and maintenance issues like faulty taps or cracked bathroom fixtures. Noise can be a concern in some areas, especially from adjacent rooms or external traffic.
Despite the few negatives, the hotel’s prime location, friendly staff and the quality of rooms make it a solid choice for travelers looking to explore Glasgow. The hotel offers good value for money, making it a popular option for budget-conscious guests.
Beds
The beds at Best Western Glasgow Hotel receive mixed reviews from guests. On the positive side, many guests describe the beds as comfortable, cozy and providing a good night's sleep. Words like blissfully comfortable, comfy, super comfy and very comfortable frequently appear in reviews. Some guests specifically appreciated the clean and well-maintained state of the rooms and beds, contributing to an overall pleasant and restful experience.
However, there were several complaints as well. A number of guests found the beds to be uncomfortable, describing issues such as firmness, softness, broken or old beds and even feeling springs through the mattress. Some mentioned beds being too small or not suitable for two adults. Other guests specifically noted the discomfort caused by plastic covers on the beds and inadequate pillows, which often detracted from their sleep quality.
In summary, while many guests found the beds at Best Western Glasgow Hotel to be comfortable and conducive to a good night's sleep, a notable number of reviews pointed out issues with bed comfort and quality that potential guests might want to take into consideration.
Cleanliness
The Best Western Glasgow Hotel has received numerous positive comments regarding its cleanliness. Guests frequently describe the rooms as clean, tidy and comfortable with many noting that the hotel overall maintains a high standard of cleanliness. The rooms are often noted to be modern, spacious, well-presented and exactly as pictured. The hotel's friendly service and well-maintained facilities complement the clean and comfortable environment.
Some reviews highlight spotless conditions with exceptionally clean rooms and facilities, mentioning that the rooms are fresh, spacious and cozy. Guests also appreciated the comfortable beds and the overall pleasant atmosphere. The housekeeping staff receives frequent praise for doing a great job, ensuring rooms are tidy and comfortable.
However, there were some concerns raised about specific cleanliness issues. These included unclean bathrooms, stained bed linens and dirty carpets in certain rooms. A few guests mentioned that the rooms seemed dated and noted problems like dusty radiators, moldy tiles and broken fixtures. Despite these discrepancies, the hotel generally garners a positive impression for maintaining a clean and welcoming environment, contributing to a pleasant stay for many travelers.
Staff
Visitors of the Best Western Glasgow Hotel have frequently praised the staff for their friendliness and extraordinary helpfulness. Guests often reported a warm welcome upon arrival with reception staff being notably quick and efficient during check-in. Team members, including specific mentions of Lorraine and Alexander, were commended for going above and beyond to assist guests in any way possible. The bar staff and breakfast team also received high praise for their friendly and attentive service.
Despite some reports of slow or overwhelmed staff during peak times, the general consensus is that the personnel were very accommodating and professional. Many highlighted the positive, pleasant demeanor of the staff with several specific mentions of their ability to resolve issues calmly and effectively. Exceptional cases were noted, such as the superb boss of the kitchen and the helpful bartender.
Additional compliments included the staff’s knowledge about the local area and their efforts to ensure a comfortable and enjoyable stay for all guests. Problems were resolved efficiently and the overall customer service was described as top-notch. Although a minority of reviews mentioned rude or unhelpful interactions, the majority emphasized the staff's welcoming and courteous nature.
In summary, the overwhelming opinion is that the staff at Best Western Glasgow Hotel significantly enhance the guest experience through their friendliness, professionalism and dedication to service.
Wi-Fi
The WiFi experience at the Best Western Glasgow Hotel has received mixed feedback from guests. On the positive side, many noted that free WiFi is included with the stay and several guests found the WiFi to be generally good with specific mentions of it working well in the rooms. These reviews suggest that if the connection is stable, the internet can be quite satisfactory for basic browsing and streaming services like Netflix and YouTube.
However, a considerable number of guests reported various issues with the WiFi service. Common complaints included the connection being slow, unstable or not working at all at certain times, possibly due to network congestion or poor maintenance. Some guests even mentioned that the WiFi did not reach their rooms or needed to connect downstairs multiple times to get a stable connection. There were also instances where the WiFi password did not work or there was no information provided on how to access the network.
In summary, while some guests had a positive experience with the hotel's WiFi, many others encountered significant issues, suggesting inconsistency in the quality of the WiFi service throughout the hotel. It seems the hotel could benefit from improving their network infrastructure to ensure a more reliable and stable internet experience for all visitors. For those who need robust and reliable internet access, it might be worth confirming the current state of the WiFi with the hotel before booking.
Parking
Parking at the Best Western Glasgow Hotel poses a mix of experiences for guests. While the hotel does offer free parking, which is a greatly appreciated bonus, the number of parking spaces is quite limited and the car park itself is notably small. This can make finding a spot challenging, particularly for larger vehicles and navigating the tight spaces can be tricky. Despite the hotel's central location, guests have noted that City Centre parking is no easy feat, often describing parking as a nightmare and difficult to access.
There are options for street parking, which is free between 6 pm and 8 am, but this too can be hard to come by in the evening hours. Some guests opted for nearby garages and on-street parking as alternatives. The car park at the hotel, although secure and private, often fills up quickly, leading late arrivals to seek parking elsewhere. The convenience of having parking on-site is highlighted, but planning ahead and booking a spot is essential given the limited availability.
Family
Nestled in Glasgow, the Best Western Glasgow Hotel has garnered quite a reputation for being exceptionally family-friendly. With a warm and welcoming atmosphere, it's a good option for families looking for a short stay or a longer holiday. The hotel offers spacious family rooms, which many guests found to be a great size and ideal for accommodating children. The availability of upgraded family suites was particularly appreciated by multiple visitors, making for a comfortable stay.
Conveniently located near family-friendly restaurants and local attractions, the hotel provides an excellent base for family outings and activities. Guests repeatedly highlighted the hotel's ideal position for a family holiday and cited the location as suitable for children. The nearby attractions and parks offer plenty of opportunities for kids to enjoy various activities during their stay.
While a few reviews mentioned minor issues such as room temperature and bathroom supplies, the overall feedback was positive. The hotel staff was frequently praised for their friendliness and helpfulness, particularly in accommodating the needs of families. Solid choices of evening meals and a lovely breakfast service add to the family-friendly charm, making mealtime enjoyable and hassle-free.
In summary, Best Western Glasgow Hotel stands out as a good value option for families seeking a comfortable and convenient stay. Its location, room size and overall atmosphere make it a suitable choice for a family holiday or a short family stay in Glasgow.
Nightlife
The area around Best Western Glasgow Hotel offers an abundance of nightlife options. Visitors have praised its proximity to an array of lively pubs, clubs and restaurants, making it an ideal spot for those looking to enjoy Glasgow's vibrant evening scene. The hotel's location is particularly appreciated for its closeness to popular bars and live music venues, as well as key entertainment hubs like the Ovo Hydro, making it convenient for attending concerts and gigs.
Guests also highlight the convenience of having so many eating and drinking establishments within easy walking distance, contributing to the overall great value for money. Despite the variety of nightlife options, some reviewers have noted that the hotel remains relatively quiet at night, which can be a plus for those looking to enjoy the city’s offerings without the associated noise.
Visitors also found the neighborhood to be fairly laid-back with plenty of amenities nearby, including museums, parks and central Glasgow. The area is described as both bustling with nightlife and versatile enough to cater to a quieter evening out, ensuring that there’s something for everyone.
3 Star
The Best Western Glasgow Hotel is a three-star establishment that offers good value for money, particularly for those seeking budget-friendly accommodations. Guests frequently highlight the reasonable pricing, describing it as excellent value, especially for quick overnight stays. The cost is often inclusive of a decent breakfast, further enhancing its attractiveness as a budget option.
The hotel presents standard but clean and tidy rooms, fitting the expectations for a three-star rating. While some reviews suggest that the property could use an upgrade due to its age, many guests still find it comfortable and functional, surpassing the typical standards for its category.
The location of the hotel is also a significant advantage with visitors appreciating its convenience. The friendly and lovely staff contribute positively to the overall experience, often noted for their welcoming attitude. Despite a few mentions of basic facilities and some noise issues due to thin walls, the hotel's affordability and good service make it a solid choice for budget-conscious travelers. Overall, it provides a satisfactory stay with three-star comfort at a compelling price.
Business
The Best Western Glasgow Hotel offers a highly convenient option for business travelers, particularly for those attending events at the SEC, which is just a 12-15 minute walk away. The hotel's prime location is frequently praised with many reviewers highlighting how easy it is to access from various parts of the city, including the West End. This favorable positioning makes it ideal for business trips and conference attendance.
The hotel is described as a good value for money, emphasizing its suitability for budget-conscious travelers who need a reliable, last-minute accommodation option. It’s regarded as a decent choice for business stays with the necessary business services available to meet professional needs.
Guests also appreciate the meeting facilities, marking them as effective and well-suited for business purposes. Additional amenities like free luggage storage and suitable workspace, including a desk and well-lit mirror, cater to both professional and personal requirements, making the hotel a solid pick for those visiting Glasgow for work.
Accessible
The accessibility of the Best Western Glasgow Hotel received mixed reviews from guests with disabilities. On the positive side, many found the hotel generally accessible with specific praise for good wheelchair access and easily accessible rooms. Guests noted that the helpful staff enhanced their experience, particularly with support for those using wheelchairs. The presence of a lift was frequently mentioned as a valuable feature, especially for those who had difficulty with stairs.
However, not all feedback was favorable. Several guests pointed out that the hotel was not fully accessible for everyone. Some noted that there were no specific accessibility services other than those related to pets and that crucial amenities like elevators were sometimes out of service. The hotel was described as not being particularly friendly for disabled guests with mentions of inaccessible areas and a general lack of facilities suited for those with disabilities.
In summary, while the hotel offers helpful staff and some accessible features, it may not fully meet the needs of all guests with disabilities, suggesting room for improvement in providing comprehensive accessibility solutions.
Dog Friendly
Nestled in the heart of Glasgow, the Best Western Glasgow Hotel stands out for its accommodating and generally dog-friendly environment. Visitors appreciate the pet-friendly atmosphere, noting that the hotel allows dogs to stay in rooms, making it a convenient choice for those traveling with their furry companions. The rooms are spacious and comfortable, ensuring ample space for both guests and their dogs.
However, some points of concern were raised, including discrepancies in the cost of dog fees, instances of dogs barking late into the night and a few cleanliness issues involving rodents and insects. Despite these setbacks, guests have found the hotel staff to be largely accommodating to guests and their pets.
Pets are not allowed in the restaurant area, which maintains a pet-free zone for dining. The hotel's pet policy appears to have undergone some changes, but it still allows for pets to stay, which many guests found to be a significant advantage during their visits.
Overall, for those traveling with pets, the Best Western Glasgow Hotel offers a hospitable and generally pleasant stay with a few areas that could benefit from improvements.
No, Best Western Glasgow Hotel doesn't have any pool.
No, a spa isn't available at Best Western Glasgow Hotel.
Yes, Best Western Glasgow Hotel welcomes dogs.
Yes, parking facilities are available at Best Western Glasgow Hotel.
No, Best Western Glasgow Hotel doesn't have a gym.