World > Africa > Rwanda > Gisenyi > Rubavu > Hotels in Gisenyi > Lake Kivu Serena Hotel

Lake Kivu Serena Hotel

Gisenyi , Gisenyi Town (Show on Map)

Excellent

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

We couldn't find available deals from this provider.

Double-check for availability on our partners' websites:

Alternatively, you can change dates or view all Hotels in Gisenyi

Info

Summary of reviewsLake Kivu Serena Hotel is a top-rated hotel that offers guests a unique and picturesque location right on the edge of Lake Kivu with stunning views from the balcony and beach. The hotel's great equipment, amazing breakfast and friendly service from staff make it an ideal spot for a memorable African vacation. The breakfast is outstanding with a wide variety of food and fruit juices, including gluten-free and soy milk options. The hotel provides a range of rooms and suites that are big, comfortable and clean. Some guests suggest the rooms could use updating, but overall they appreciate the spaciousness and comfort. The staff is excellent and professional, offering great and friendly service everywhere. The hotel has an amazing swimming pool that is clean, relaxing and the perfect spot to unwind and soak up the sun. Though some guests had minor issues with the checkout process and early evening dinner by the pool, overall, Lake Kivu Serena Hotel's facilities are exceptional, particularly the pool and surroundings, making it the perfect destination for travelers seeking a comfortable and welcoming stay.
Show more

Categories

Luxury Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Outdoor Pool

Hotel with Free Wi-Fi

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel with Tennis Courts

Number of all tennis courts 2

Number of indoor/covered tennis courts 0

Number of lighted tennis courts 2

4-Star Hotel

Hotel with Outdoor Pool

Room Types

Standard Double Room The pool with a view is the standout feature of this double room. This air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with pool views. The unit has 1 bed.

Family Room The pool with a view is a top feature of this family room. This air-conditioned family room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with lake views. The unit has 4 beds.

Suite The pool with a view is a top feature of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a bath. In the well-fitted kitchenette, guests will find a refrigerator, kitchenware, a microwave and a tea and coffee maker. Boasting a terrace with lake views, this suite also features a minibar and a flat-screen TV with satellite channels. The unit has 1 bed.

About Lake Kivu Serena Hotel

Show Map

Guest Reviews

Excellent

Location

Lake Kivu Serena Hotel boasts a unique and picturesque location right on the edge of Lake Kivu, offering stunning views of the lake from the balcony and beach. Despite being hassled by boat trip sellers outside the hotel, guests have nothing but praise for the location, which is within easy walking distance to numerous bars and restaurants. In addition to the beautiful scenery, the hotel offers great equipment, swimming pool and an amazing breakfast. Guests also appreciate the friendly service from the hotel staff. The hotel enjoys a top location with lovely weather beside the water, making it an ideal spot for a memorable African vacation.

Breakfast

Lake Kivu Serena Hotel provides an excellent breakfast experience for its guests. The breakfast is sumptuous and guests are spoilt for choice. The breakfast buffets have many options and are tasty. Many guests say that the breakfast was outstanding, mindblowing and amazing with a super wide variety of food and fruit juices. The hotel even provides options for people who can't consume any lactose, such as a soy milk option. The a la carte menu is also amazing with gluten-free options and lots of fresh fruit. Even French-speaking guests say that le petit-déjeuner est très varié (breakfast is very varied). Overall, the breakfast is perfect and provides excellent value for money.

Rooms

Lake Kivu Serena Hotel offers a range of rooms, including lovely suites with large terraces overlooking the lake. While some guests feel the rooms are a bit dated and could use some refreshing and more African decor, they also note that the rooms are big, comfortable and everything is clean. Some rooms may feel small and electricity plugs may be limited, but overall guests appreciate the spaciousness and comfort of the rooms. Some guests note issues with outdated bathrooms or failing hardware and recommend urgent refurbishment to update the interiors. However, guests also note that the rooms are great and the lack of a fridge inside the room is not a major issue.

Staff

If you're looking for a hotel with excellent and professional staff, Lake Kivu Serena Hotel is your perfect choice! Guests rave about the helpful and friendly staff who go out of their way to make your stay memorable. From the reception to the restaurant and bar, the staff offers great and friendly service everywhere. Even when one guest's husband injured his ankle, the staff found a stick to help him walk. Some guests suggested a need for English improvements in communication for the waiters, but overall, the staff's friendliness and helpfulness were unforgettable. The impeccable service and attention to detail are what make Lake Kivu Serena Hotel stand out and they went out of their way to make guests' stay memorable. The lovely hotel with excellent staff, breakfast, in-house bar and beautiful location, is the ideal destination for travelers seeking a comfortable and welcoming stay.

Pool

The Lake Kivu Serena Hotel boasts an amazing swimming pool that guests cannot stop raving about. It is clean, relaxing and the perfect spot to unwind and soak up the sun. Guests also loved the direct access to the lake, complete with a beautiful beach and boat trips available. And let's not forget about the outstanding breakfast served at the hotel. However, some guests did note that early evening dinner by the pool was not as peaceful as they would have liked. Despite this, overall the hotel's facilities, particularly the pool, were highlighted as exceptional. The pool's stunning views of the lake were also frequently mentioned. Though some guests experienced a slow checkout process and issues with payment, Lake Kivu Serena Hotel's pool and surroundings can't be missed for those seeking a relaxing getaway.

Yes, Lake Kivu Serena Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Lake Kivu Serena Hotel.

No, Lake Kivu Serena Hotel doesn't allow dogs.

Yes, parking facilities are available at Lake Kivu Serena Hotel.

Yes, Lake Kivu Serena Hotel has a gym.

More Options