Lake Kivu Serena Hotel
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Summary of reviewsLake Kivu Serena Hotel is a top-rated hotel that offers guests a unique and picturesque location right on the edge of Lake Kivu with stunning views from the balcony and beach. The hotel's great equipment, amazing breakfast and friendly service from staff make it an ideal spot for a memorable African vacation. The breakfast is outstanding with a wide variety of food and fruit juices, including gluten-free and soy milk options. The hotel provides a range of rooms and suites that are big, comfortable and clean. Some guests suggest the rooms could use updating, but overall they appreciate the spaciousness and comfort. The staff is excellent and professional, offering great and friendly service everywhere. The hotel has an amazing swimming pool that is clean, relaxing and the perfect spot to unwind and soak up the sun. Though some guests had minor issues with the checkout process and early evening dinner by the pool, overall, Lake Kivu Serena Hotel's facilities are exceptional, particularly the pool and surroundings, making it the perfect destination for travelers seeking a comfortable and welcoming stay.
Categories
Hotel for Honeymoon
Located in Gisenyi Town, this hotel offers a romantic holiday experience on Lake Kivu. It provides a perfect setting for relaxation and water activities, with stunning views and access to the beach.
Family Friendly Hotel
This hotel extends a special welcome to families with amenities and activities designed to enhance family holidays. It offers delectable cuisine, adjoining family rooms, and special dining times for children. Large play areas and safe swimming pools are available for children's entertainment.
Romantic Hotel
Located in Gisenyi, this hotel offers stunning views of Lake Kivu and a serene environment. The combination of beautiful scenery and comfortable accommodations makes it a romantic destination for couples seeking relaxation and natural beauty.
Hotel with Swimming Pool
Lake Kivu Serena Hotel offers an amazing swimming pool. It is clean, relaxing and the perfect spot to unwind and soak up the sun. Guests also loved the direct access to the lake, complete with a beautiful beach and boat trips available.
Outdoor Pool
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi. It is located in Gisenyi and is known for its excellent service and location.
Hotel with Parking
This hotel offers a variety of parking options including free parking, self parking, on-site parking, accessible parking, and garage parking, providing comprehensive convenience for guests with vehicles.
4-Star Hotel
Located on the shores of Lake Kivu, this hotel offers a serene escape with its beautiful beachfront and comfortable accommodations. Guests can enjoy water sports, spa treatments, and fine dining.
Luxury Hotel
Hotel with Spa
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
Number of all tennis courts 2
Number of indoor/covered tennis courts 0
Number of lighted tennis courts 2
Show more...Hotel with Outdoor Pool
Guest Reviews
Lake Kivu Serena Hotel boasts a unique and picturesque location right on the edge of Lake Kivu, offering stunning views of the lake from the balcony and beach. Despite being hassled by boat trip sellers outside the hotel, guests have nothing but praise for the location, which is within easy walking distance to numerous bars and restaurants. In addition to the beautiful scenery, the hotel offers great equipment, swimming pool and an amazing breakfast. Guests also appreciate the friendly service from the hotel staff. The hotel enjoys a top location with lovely weather beside the water, making it an ideal spot for a memorable African vacation.
Lake Kivu Serena Hotel provides an excellent breakfast experience for its guests. The breakfast is sumptuous and guests are spoilt for choice. The breakfast buffets have many options and are tasty. Many guests say that the breakfast was outstanding, mindblowing and amazing with a super wide variety of food and fruit juices. The hotel even provides options for people who can't consume any lactose, such as a soy milk option. The a la carte menu is also amazing with gluten-free options and lots of fresh fruit. Even French-speaking guests say that le petit-déjeuner est très varié (breakfast is very varied). Overall, the breakfast is perfect and provides excellent value for money.
Lake Kivu Serena Hotel offers a range of rooms, including lovely suites with large terraces overlooking the lake. While some guests feel the rooms are a bit dated and could use some refreshing and more African decor, they also note that the rooms are big, comfortable and everything is clean. Some rooms may feel small and electricity plugs may be limited, but overall guests appreciate the spaciousness and comfort of the rooms. Some guests note issues with outdated bathrooms or failing hardware and recommend urgent refurbishment to update the interiors. However, guests also note that the rooms are great and the lack of a fridge inside the room is not a major issue.
If you're looking for a hotel with excellent and professional staff, Lake Kivu Serena Hotel is your perfect choice! Guests rave about the helpful and friendly staff who go out of their way to make your stay memorable. From the reception to the restaurant and bar, the staff offers great and friendly service everywhere. Even when one guest's husband injured his ankle, the staff found a stick to help him walk. Some guests suggested a need for English improvements in communication for the waiters, but overall, the staff's friendliness and helpfulness were unforgettable. The impeccable service and attention to detail are what make Lake Kivu Serena Hotel stand out and they went out of their way to make guests' stay memorable. The lovely hotel with excellent staff, breakfast, in-house bar and beautiful location, is the ideal destination for travelers seeking a comfortable and welcoming stay.
The Lake Kivu Serena Hotel boasts an amazing swimming pool that guests cannot stop raving about. It is clean, relaxing and the perfect spot to unwind and soak up the sun. Guests also loved the direct access to the lake, complete with a beautiful beach and boat trips available. And let's not forget about the outstanding breakfast served at the hotel. However, some guests did note that early evening dinner by the pool was not as peaceful as they would have liked. Despite this, overall the hotel's facilities, particularly the pool, were highlighted as exceptional. The pool's stunning views of the lake were also frequently mentioned. Though some guests experienced a slow checkout process and issues with payment, Lake Kivu Serena Hotel's pool and surroundings can't be missed for those seeking a relaxing getaway.
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Location
Breakfast
Rooms
Staff
Pool
Yes, Lake Kivu Serena Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Lake Kivu Serena Hotel.
No, Lake Kivu Serena Hotel doesn't allow dogs.
Yes, parking facilities are available at Lake Kivu Serena Hotel.
Yes, Lake Kivu Serena Hotel has a gym.
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