Kenzi Solazur is highly regarded for its prime location, offering easy access to Tangier's beautiful beaches, bustling city center and various amenities including shops, cafes, restaurants and the medina. Its strategic positioning near the train station and port enhances its appeal for tourists eager to explore the wider region. The panoramic views of the beach and Strait of Gibraltar from the hotel provide stunning visual treats, making the location a definitive highlight.
Guests consistently praise the hotel’s breakfast buffet, describing it as excellent with a wide variety of dishes catering to different tastes and dietary requirements. The Moroccan specialties, in particular, receive high marks, along with the friendly and attentive breakfast staff that contribute to a pleasant dining experience. Despite occasional criticisms regarding crowding and minor disorganization, the breakfast offerings leave most guests satisfied.
The hotel’s dining options feature prominently in positive reviews with three in-house restaurants providing a range of delicious Moroccan and international cuisine. Guests especially appreciate the impeccable service, especially at Relais de Paris and the overall atmosphere and quality of the rooms. While there are minor complaints regarding the dinner buffet’s limited selections and some delays during peak times, the general consensus is that the dining experience is good, supported by helpful and friendly restaurant staff.
Room quality at
Kenzi Solazur presents a mixed picture. While many rooms are described as clean, comfortable and offering remarkable sea views, other rooms are noted for being small, noisy and in need of refurbishment. Cleanliness is generally well-regarded, though inconsistency in standards and maintenance issues such as outdated furniture and malfunctioning amenities are noted. Positive experiences tend to be more prominent with rooms on higher floors.
The overall cleanliness of the hotel is appreciated by many guests who commend the housekeeping staff for their efficiency and professionalism. Nevertheless, there are notable mentions of inconsistent cleaning standards, particularly in bathrooms and issues with dated and poorly maintained areas.
The staff at
Kenzi Solazur generally receive positive remarks for their friendliness and attentiveness. Guests highlight the welcoming and efficient service from reception, housekeeping and dining staff. While occasional dissatisfaction with reception staff and slow service is noted, the majority impression is one of warmth and professionalism.
One area needing significant improvement is the hotel's WiFi, which is widely criticized for being weak, slow and unreliable, especially in the rooms. The hotel's communal areas fare better in this regard.
The spa is a standout feature, frequently lauded for its cleanliness, impeccable service and top-quality treatments, including massages and hammam. Despite minor operational issues, the spa overall offers a highly satisfying and relaxing experience.
Feedback regarding the gym is mixed. While it exists as an amenity, it falls short of expectations with several guests noting non-functional equipment and a lack of maintenance. Similarly, the pool garners mixed reviews with some enjoying the relaxing environment and others citing cleanliness and overcrowding issues.
The beach access is a significant advantage, placing guests just steps away from the ocean with easy access to the city's main attractions and vibrant local scene. This proximity to the beach and scenic coastal walks significantly enhances the overall guest experience.
Parking services at the hotel receive mixed feedback, though specifics are not detailed in the provided summaries.
Overall,
Kenzi Solazur excels in location, breakfast quality, dining options and spa services with commendable hospitality from the staff. However, it faces challenges regarding room quality consistency, WiFi reliability and gym and pool maintenance. The beach access and panoramic views remain major draws for guests seeking a convenient and scenic stay in Tangier.