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Summary of reviewsHoliday Inn Express Luzern-Neuenkirch by IHG, garners positive reviews particularly for its strategic location and value as a convenient stopover for travelers. Located just 15 minutes from Lucerne and right off the highway, the hotel serves as an ideal resting point for those driving through Europe. The surrounding scenic rural landscape adds to its charm with nearby amenities such as gas stations, supermarkets and EV charging points enhancing its practicality. Despite its proximity to a highway rest area, the hotel maintains a quiet ambiance conducive to restful stays.
The hotel receives mixed yet mostly favorable feedback on its breakfast offerings. Guests appreciated the quality, variety and abundance of breakfast items, particularly the tasty coffee and pastries. The early service also caters well to travelers. However, some guests noted the limited options and the absence of hot items, suggesting room for improvement in variety and quality.
Dinner options in and around the hotel are limited but convenient with nearby fast-food choices like Marché and Burger King being commonly used despite their higher prices. A small supermarket and a COOP are also available, though these, too, are noted for their high costs. While the dining options are convenient, guests often mention the high prices typical of Switzerland.
Room reviews highlight the cleanliness, modern decor and practical furnishings, making them comfortable and aesthetically pleasing. Nevertheless, some guests found the rooms small and basic with recurring issues regarding ventilation and the absence of air conditioning, leading to discomfort during summer months. Soundproofing was adequate but could be improved, especially for rooms facing the highway.
Cleanliness is a standout feature at this hotel with many guests commending the spotless rooms and bathrooms. The overall hotel environment is described as clean and quiet. Although there were occasional mentions of cleanliness lapses, the general consensus remains highly favorable.
The staff at Holiday Inn Express Luzern-Neuenkirch generally receive positive reviews for their friendliness and helpfulness, especially the reception team. However, there are occasional reports of unresponsiveness or communication challenges due to language barriers.
The complimentary WiFi is praised for its reliability and speed, enhancing the overall stay experience. This, along with free parking and e-bike rentals, adds to the modern and convenient amenities available to guests.
Families find this hotel particularly accommodating, thanks to spacious rooms with options for families, a well-organized playground and child-friendly features like connecting rooms and high chairs in the breakfast area. Some minor inconveniences such as peak-time seating and summertime room temperatures were noted but did not overshadow the overall family-friendly environment.
The beds receive mixed reviews; while many found them comfortable with good linens, some noted that the mattresses were on the harder side and certain issues with bed frames.
As a three-star hotel, the Holiday Inn Express Luzern-Neuenkirch meets expectations with clean, modern facilities and a satisfactory breakfast, offering good value for money. It’s an ideal choice for budget-conscious travelers and those in transit.
Business travelers appreciate the practical location, easy accessibility and business-friendly amenities like meeting rooms and a business center, making it a suitable base for professional needs.
In summary, Holiday Inn Express Luzern-Neuenkirch by IHG, is a convenient, clean and service-oriented option for travelers, particularly those on long journeys or business trips. With scenic surroundings, practical amenities and a generally positive guest experience, it stands out as a solid choice for a three-star accommodation.
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