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Summary of reviewsHotel Artaza receives considerable praise for its prime location in a tranquil, leafy residential area of Getxo, Spain. Guests appreciate its proximity to key transit points, including a nearby metro station for easy access to Bilbao, as well as its closeness to the city center of Getxo, coastline and beaches. The hotel's proximity to local attractions such as the Promenade, Marina and Vizcaya Bridge is also highly appreciated. Despite its distance from central Bilbao, its serene environment and lush surroundings offer a peaceful retreat, complemented by large free parking facilities, an on-site restaurant and spacious terraces. The elegant mansion-turned-hotel adds charm and the friendly staff further enhance the experience, making it an ideal base for exploring the region.
The breakfast at Hotel Artaza is generally well-received with guests enjoying its affordability, quality and variety, especially the delicious homemade tortilla and pintxos. The option to dine on the terrace adds a pleasant atmosphere. Some guests noted the limited sweet options, missing fruits and cereals and suggested a buffet-style setup for better variety. Nonetheless, the breakfast offers good value for its price point.
Dining at Hotel Artaza consistently earns high marks. Guests rave about the delicious food and pleasant ambiance with standout dishes like duck breast and fish soup. The restaurant, described as spacious with nice dining areas and a great terrace, offers memorable meals despite occasional slow service and being somewhat pricey. The overall dining experience is positive, enhanced by excellent service and the convenience of dining in beautiful garden settings or cozy indoor spaces.
Guest rooms at Hotel Artaza are praised for their spaciousness, cleanliness and modern amenities. Many rooms have been recently renovated, adding soundproof windows and modern facilities. Guests enjoy the comfort of large beds, modern bathrooms and serene interiors with some rooms offering terraces or balconies with park views. However, there are some inconsistencies with complaints about small rooms, outdated decor, noise issues and specific maintenance problems.
Cleanliness at Hotel Artaza is frequently commended with daily housekeeping ensuring fresh towels and bed linens. The diligent cleaning staff maintain a high standard of hygiene, even amid renovations. While a few isolated issues were noted, such as outdated bed linen and specific maintenance problems, the overall feedback regarding cleanliness is positive.
The staff at Hotel Artaza receive high praise for their exceptional service and friendliness. Guests appreciate the helpful and attentive demeanor of the reception staff, who are noted for providing local information. Despite some isolated incidents of poor service, the general consensus is that the staff create a positive and welcoming atmosphere, often going out of their way to assist guests.
The hotel's Wi-Fi service is generally reliable and efficient with guests noting good reception and accessibility in most areas. However, a few experienced weaker signals or no connection in specific rooms.
Parking at Hotel Artaza is a significant plus with guests praising the ample, free and secure parking options. Despite occasional crowding, the parking facilities enhance the overall convenience for guests.
Families find Hotel Artaza highly suitable with spacious and modern family rooms, cleanliness and family-friendly amenities like a terrace with swings. The hotel's combination of modern amenities, cleanliness and a welcoming atmosphere makes it a recommended choice for families.
Beds at Hotel Artaza receive mixed reviews. While many guests find the large and comfortable beds commendable, some guests felt the mattresses were either too soft or too hard. Despite these critiques, the general feedback about the beds is positive.
For business travelers, Hotel Artaza offers several features catering to professional needs, including convenient proximity to work destinations and spacious desks in rooms. The meeting room serves as a valuable asset and the overall price-quality ratio is favorable, making it a solid option for business stays. Show more
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Categories
Hotel near Golf Courses
This hotel offers a 'Campo de golf (a menos de 3 km)' (golf course less than 3km away) as one of its available activities, providing direct access for golf lovers.
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel with Parking
Cheap Hotel
Small Hotel
Room Types
Small Double RoomThis room offers a flat-screen TV, free Wi-Fi internet and a private bathroom.
Please note that this room does not have air-conditioning.
Superior Triple RoomThis spacious room offers a flat-screen TV, free WiFi and a private bathroom.
Double RoomThis room with free Wi-Fi has a flat-screen TV and a private bathroom with a bathtub, hairdryer, and free toiletries.
Please note that this room does not have air conditioning.
Twin RoomThis air-conditioned double room has a flat-screen TV, sloping ceilings and a private bathroom. It is located on the second floor and reached by a lift. This room has a small window, but no views.
Family SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite has a wardrobe, heating and a flat-screen TV with satellite channels. The unit offers 3 beds.
Single RoomThis air-conditioned single room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Guest Reviews
8.4
Very Good
Location
Hotel Artaza is praised for its prime location in a quiet, green and residential area of Getxo, Spain. Guests appreciate its convenient proximity to important transit points, including a metro station just a short walk away, providing easy access to Bilbao within 20 minutes. The hotel is also close to the city center of Getxo, the beautiful coastline and numerous beaches, making it an ideal spot for both sightseeing and relaxation.
Moreover, its proximity to local attractions such as the Promenade, Marina, Vizcaya Bridge and a vibrant area with many bars and restaurants enhances its appeal. Despite being far from the hustle and bustle of central Bilbao, the hotel's tranquil environment and lush surroundings offer a peaceful retreat. Guests also highlight the large free parking facility, on-site restaurant and spacious terraces, which add to the comfort and convenience of their stay.
The building itself, a charming mansion turned into a hotel, adds a touch of elegance and the staff's friendly service further elevates the overall experience. This makes Hotel Artaza a perfect starting point for exploring the region while enjoying a serene and picturesque setting.
Breakfast
Hotel Artaza's breakfast offerings receive a mix of positive feedback and some areas for improvement. Guests appreciate the affordability and quality, highlighting the delicious homemade tortilla as a standout item. The breakfast is praised for its variety and tasty pintxos with freshly squeezed orange juice being a notable hit. Many enjoy the option to have breakfast on the inviting terrace, adding a pleasant atmosphere to their morning routine.
However, some guests report limited options for sweet items like pastries and bread. They mention missing fruits and cereals and a buffet-style arrangement is suggested by some to enhance variety and convenience. While the overall value is deemed good, a few reviewers think the breakfast could be more abundant and varied. Despite some minor shortcomings, the overall consensus is that the breakfast at Hotel Artaza is a solid choice, especially given the economic price point.
Dinner
Hotel Artaza’s dining scene consistently earns high marks for its delectable offerings and pleasant ambiance. Guests rave about the delicious food, from sophisticated dishes to homemade french fries, highlighting the quality and variety available for both lunch and dinner. The duck breast and fish soup are standout items and the daily and à la carte menus cater well to diverse tastes. The restaurant itself is described as spacious with nice dining areas and a particularly great terrace for a relaxed meal.
Though some find the restaurant a bit pricey, the overall dining experience remains positive with most praising the excellent service and well-prepared dishes. It's pointed out that dinners can occasionally be slow to arrive, but the delicious food often balances this out.
With options to dine in a beautiful garden setting or cozy indoor spaces, Hotel Artaza offers memorable meals whether you're a local or a visitor. The added convenience of ample parking and the chance to enjoy breakfast and appetizers on a lovely porch make the dining experience here even more appealing.
Rooms
Hotel Artaza offers guests a diverse range of room experiences with many highlighting the spaciousness and cleanliness of their accommodations. Numerous reviews praise the rooms as well-appointed, modern and featuring excellent facilities. Many rooms have been recently renovated, adding new windows that effectively block external noise. In general, reviews reflect satisfaction with the spaciousness and comfort of the rooms, noting the large and cozy beds, modern bathrooms and clean ambiance.
Guests frequently mentioned the serene and tastefully decorated interiors, some even enjoying terraces and balconies with park views. Others appreciated practical amenities like electric vehicle charging stations, mini-fridges and spacious family rooms.
However, several reviews pointed to downsides, including instances of small rooms, outdated decor and noise issues. Some attic rooms were described as cramped, featuring sloping ceilings and skylights instead of traditional windows, while others experienced discomfort from soft mattresses or heating malfunctions. Noise from neighboring areas like the kitchen and air conditioning compressors, as well as occasional odors, were also noted.
Overall, while the comfort, cleanliness and modern updates of many rooms are praised, there are inconsistencies in room quality that guests experienced.
Beds
Hotel Artaza garners mixed reviews about its bedding, although the majority of guests express satisfaction. Many found the beds to be comfortable with particular praise for the large and super-sized mattresses, which were often described as very comfortable. The bedding quality and the spaciousness of the rooms also impressed several visitors with some even likening the mattresses and pillows to those of a 4-star hotel.
However, there were some critiques. A few guests felt the mattresses were either too soft or too hard and the pillows did not meet everyone's comfort standards. Issues like noise and occasional maintenance problems, such as moisture stains and bed sizes, were noted but did not overshadow the generally positive feedback about the beds.
Overall, while there are areas for improvement, Hotel Artaza's beds are largely appreciated for their comfort and quality, contributing to a pleasant stay for many guests.
Cleanliness
Hotel Artaza receives commendation for its cleanliness with guests frequently mentioning the impeccable condition of their rooms. Daily housekeeping ensures that towels and bed linens are consistently fresh, contributing to a high standard of hygiene throughout the hotel. Though the establishment is undergoing renovations, which includes freshly renovated rooms, the majority of reviewers highlight the functional and spotless rooms as a significant positive aspect of their stay. The hotel also benefits from a pleasant and diligent cleaning staff, earning remarks for both their attention and welcoming demeanor.
Despite these positive notes, there are occasional criticisms about specific issues such as outdated bed linen, the presence of ants in some rooms and certain maintenance problems including a loose toilet bowl and floor marks. The carpeted floors in the attic rooms were also pointed out as less hygienic compared to other options. Nonetheless, these concerns are generally outweighed by the overall positive feedback regarding cleanliness, comfort and good service.
The hotel's clean environment and daily attention to room tidiness make it a reliable choice for travelers seeking a comfortable and hygienic stay.
Staff
At Hotel Artaza, the staff consistently receive high praise for their exceptional service and friendliness. Guests frequently highlight the helpful and attentive demeanor of the team with the reception staff being particularly noted for their willingness to provide information and explain the local area. The kindness and competence of the receptionist are often mentioned, alongside the friendly and warm welcome from the entire team.
Despite a few isolated incidents of poor customer service and limited night-time reception availability, the general consensus is that the staff work extremely hard and are always ready to assist guests with any issues, managing them quickly and efficiently. The attention to detail and the professional, pleasant manner of the employees help create a positive and welcoming atmosphere throughout the hotel.
Special mentions go to the café waiters and specific staff members like Maria for their kind and friendly approach, making guests feel at home. The exceptional service, coupled with attentive and helpful staff, ensures a memorable stay, making Hotel Artaza a commendable choice for visitors looking for good value, comfort and outstanding hospitality.
Wi-Fi
The Wi-Fi at Hotel Artaza generally receives positive comments from guests with many noting its good reception and that it was accessible in the rooms. Descriptions like very good reception and perfect wifi highlight the quality of the internet service for most areas of the hotel. Additionally, the availability of free wifi is a convenient feature appreciated by guests. However, it’s worth noting that some guests experienced weaker signals or no connection at all, especially on the second floor or in specific rooms. Overall, the Wi-Fi service at Hotel Artaza seems reliable and efficient for the majority of its visitors.
Parking
Hotel Artaza stands out in the parking department, consistently receiving high praise from guests for its ample and convenient parking options. Visitors appreciate the large, spacious parking areas that are both free and private, located conveniently on the hotel grounds. Many highlight the ease of parking and the security provided, describing the parking as excellent and a welcome bonus to their stay.
Despite a few mentions of the parking lot getting crowded during peak times, such as weekends and August, guests generally find plenty of space for their vehicles. The hotel ensures good access to these parking facilities, adding to the overall convenience. However, it's worth noting that there are no free electric car charging points for guests.
Overall, the parking situation at Hotel Artaza is a major plus, offering hassle-free, secure and complimentary parking options that significantly enhance the guest experience.
Family
Hotel Artaza receives numerous positive remarks as an ideal choice for families traveling with children. Praised for its comfortable and family-friendly atmosphere, this hotel stands out as a welcoming haven for families. One of the highlights mentioned by guests is the availability of spacious and modern family rooms, including quadruple rooms and family suites. These rooms not only offer ample space but are also noted for their park views and quiet ambiance.
The hotel is lauded for its meticulous cleanliness, ensuring a hygienic environment for all visitors. The terrace, which features swings, is particularly appreciated by families with children, providing a delightful addition to their stay. Additionally, the family rooms are easily accessible, making them convenient for guests with kids. Overall, Hotel Artaza's combination of modern amenities, cleanliness and a family-oriented atmosphere makes it a highly recommended choice for a family getaway.
Business
Hotel Artaza proves to be a fitting choice for business travelers, offering several features that cater to professional needs. The hotel's location is ideal, providing convenient proximity to work-related destinations and pedestrian pathways for added accessibility. Guests appreciate the spacious desks available in the rooms, which facilitate a productive work environment. Additionally, the meeting room serves as a valuable asset for those requiring a professional setting for discussions or presentations. Despite some suggestions for improvement, the overall price-quality ratio is deemed favorable, making Hotel Artaza a solid option for business stays.
No, Hotel Artaza doesn't have any pool.
No, a spa isn't available at Hotel Artaza.
No, Hotel Artaza doesn't allow dogs.
Yes, parking facilities are available at Hotel Artaza.