Hotel Sentral Georgetown @ City Centre
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Summary of reviewsHotel Sentral Georgetown @ City Centre is lauded for its prime location in the heart of George Town, providing easy access to major attractions, shopping malls and diverse dining options. The hotel's strategic position makes exploring the city convenient, either on foot or via services like Grab and parking is readily available for those driving.
The breakfast experience receives mixed reviews. Many guests enjoy the simple yet tasty meals, including local treats like nasi lemak and fried noodles with staff often praised for their service. However, some guests feel that the breakfast spread could be more varied and innovative, as the limited and repetitive selection left them wanting more options.
The rooms are generally seen as clean, spacious and comfortable, catering well to budget-conscious travelers. However, some guests note that the rooms appear old and in need of renovation with maintenance issues such as faulty air conditioning and cleanliness lapses, including stained towels and occasional pest problems. The rooms lack soundproofing, which may affect light sleepers.
Cleanliness standards at the hotel receive mixed feedback. While some guests praise the clean and tidy rooms with well-maintained bathrooms, others express concerns about dirty toilets, stained linens and issues with housekeeping consistency. There are frequent mentions of unclean rooms, unpleasant odors and the need for better maintenance.
The staff experience also varies. Many guests appreciate the friendliness and helpfulness of certain employees, who provide courteous service and go out of their way to assist. However, there are numerous reports of unfriendly and unprofessional behavior from some front desk and reception staff, detracting from the overall guest experience.
The hotel's WiFi service is widely criticized for its weak or non-existent signal, particularly on upper floors. Guests often find the connection only reliable in common areas like the lobby, highlighting a need for significant improvement.
Families note that the hotel provides spacious rooms suitable for small families with children enjoying amenities like the kiddie room with a play tent. The convenient location is also a plus for family vacations. However, issues such as cleanliness, soundproofing and parking availability are noted concerns for those traveling with young children.
Beds receive mixed reviews with some guests finding them comfortable and good for sleeping, while others report issues with stained sheets, worn-out mattresses and thin pillows. There are instances where guests did not receive the bed type they requested.
As a three-star hotel, Hotel Sentral Georgetown @ City Centre offers affordable accommodations that provide value for money, fitting the standard amenities and cleanliness expected from its rating. While it meets the basic expectations for its category, some guests feel the hotel does not fully measure up to a three-star standard. Nonetheless, it is highlighted as a cost-effective option for travelers in Georgetown.
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The breakfast experience receives mixed reviews. Many guests enjoy the simple yet tasty meals, including local treats like nasi lemak and fried noodles with staff often praised for their service. However, some guests feel that the breakfast spread could be more varied and innovative, as the limited and repetitive selection left them wanting more options.
The rooms are generally seen as clean, spacious and comfortable, catering well to budget-conscious travelers. However, some guests note that the rooms appear old and in need of renovation with maintenance issues such as faulty air conditioning and cleanliness lapses, including stained towels and occasional pest problems. The rooms lack soundproofing, which may affect light sleepers.
Cleanliness standards at the hotel receive mixed feedback. While some guests praise the clean and tidy rooms with well-maintained bathrooms, others express concerns about dirty toilets, stained linens and issues with housekeeping consistency. There are frequent mentions of unclean rooms, unpleasant odors and the need for better maintenance.
The staff experience also varies. Many guests appreciate the friendliness and helpfulness of certain employees, who provide courteous service and go out of their way to assist. However, there are numerous reports of unfriendly and unprofessional behavior from some front desk and reception staff, detracting from the overall guest experience.
The hotel's WiFi service is widely criticized for its weak or non-existent signal, particularly on upper floors. Guests often find the connection only reliable in common areas like the lobby, highlighting a need for significant improvement.
Families note that the hotel provides spacious rooms suitable for small families with children enjoying amenities like the kiddie room with a play tent. The convenient location is also a plus for family vacations. However, issues such as cleanliness, soundproofing and parking availability are noted concerns for those traveling with young children.
Beds receive mixed reviews with some guests finding them comfortable and good for sleeping, while others report issues with stained sheets, worn-out mattresses and thin pillows. There are instances where guests did not receive the bed type they requested.
As a three-star hotel, Hotel Sentral Georgetown @ City Centre offers affordable accommodations that provide value for money, fitting the standard amenities and cleanliness expected from its rating. While it meets the basic expectations for its category, some guests feel the hotel does not fully measure up to a three-star standard. Nonetheless, it is highlighted as a cost-effective option for travelers in Georgetown.
Hotel near Nightlife Spots
Hotel Sentral Georgetown is located in the city center, providing easy access to nightlife and entertainment. Its central location makes it a convenient base for exploring the city.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Parking
Small Hotel
3-Star Hotel
Guest Reviews
Hotel Sentral Georgetown @ City Centre is highly praised for its prime location in the heart of George Town, making it incredibly convenient for tourists. Positioned near major attractions, guests find it easy to explore the city on foot. The hotel is close to KOMTAR, shopping malls and a variety of dining options, including popular hawker centers and street food stalls. This central position allows for easy access to restaurants, banks and other facilities, contributing to a pleasant and hassle-free stay.
The strategic location is mentioned repeatedly, emphasizing its proximity to sightseeing spots and landmarks. Guests highlight the ease of getting around, either by walking or using services like Grab. The central setting also means that parking is readily available, an added convenience for those driving.
Overall, the hotel's location stands out as a significant advantage with numerous positive remarks about its accessibility to the city's amenities and points of interest. This makes Hotel Sentral Georgetown @ City Centre a favored choice for travelers looking to immerse themselves in the vibrant offerings of George Town.
Hotel Sentral Georgetown @ City Centre offers a mixed experience when it comes to breakfast. While many guests enjoyed the deliciousness of the meals, highlighting treats like nasi lemak and fried noodles, others noted that the breakfast spread could benefit from more variety and innovation. Featuring a blend of international and local selections, the breakfast buffet staff were often praised for their service.
Some reviews pointed out that the breakfast, priced at 25 RM per person, was good value, offering simple yet tasty options. However, others found the selection too limited and repetitive with comments about the absence of items like toast and the same menu being served each day. Tea tarik was a standout for many, adding a delightful local flavor to the breakfast experience.
Despite some guests being satisfied with the quality and taste of the food, others felt let down by the limited choices and lack of variety. The breakfast's simplicity appealed to some, but those hoping for a more substantial or varied meal found it lacking. Given these mixed reviews, it seems that the hotel's breakfast has the potential to satisfy, but also room for improvement to cater to diverse tastes and expectations.
Hotel Sentral Georgetown @ City Centre presents a mixed bag of experiences for its guests when it comes to room quality. On the plus side, many visitors find the rooms to be clean, spacious and equipped with basic necessities such as a table and chairs. The rooms are described as comfortable and well-appointed for the price, making the hotel a reasonable choice for budget-conscious travelers. The location is highly praised with easy access to eateries and other key spots in the city.
However, the reviews indicate several areas for improvement. Some guests noted that the rooms appear old and in need of renovation with occasional reports of maintenance issues like faulty air conditioning and stained walls. There were also complaints about cleanliness lapses, including unclean towels and cups and even instances of cockroaches. Additionally, the rooms are not soundproof, which may affect light sleepers.
Overall, while the rooms at Hotel Sentral Georgetown @ City Centre offer good value for money and are generally comfortable, prospective guests should be aware of potential issues related to room maintenance and cleanliness.
Hotel Sentral Georgetown @ City Centre receives mixed reviews when it comes to their beds, though there are several positive aspects that many guests appreciate. Beds are often described as comfortable and good for sleeping with some guests highlighting particularly cozy mattresses and soft pillows. The hotel provides simple yet comfortable accommodations that many find to be a good value for money.
However, some guests have experienced issues with bedding and cleanliness. There are reports of bed sheets not being changed, stained or having an unpleasant smell. Some beds are noted to be old or have issues like soft or worn-out mattresses and pillows that are too thin or not comfortable. In some instances, guests were given twin beds instead of the requested double or queen beds and single beds were sometimes joined to form a larger bed.
While the beds can be hit or miss, many guests do find them comfortable enough for a good night's sleep. Overall, the hotel's beds receive appreciation for their comfort but there is definite room for improvement in terms of maintenance and cleanliness.
Hotel Sentral Georgetown @ City Centre has received mixed reviews regarding its cleanliness. On a positive note, several guests have praised the clean rooms, noting that they are comfortable and appear tidy. Some have highlighted that both the rooms and bathrooms were very clean and well-maintained. Complimentary clean towels were also mentioned by a few guests.
However, there were significant concerns raised by multiple reviewers. Several guests noted that the cleanliness of the toilets and bathrooms was lacking with specific references to dirty floors, unclean toilet bowls and stains in the bathroom. The condition of the bedsheets, towels and other linens often fell short with reports of dirty stains and unpleasant smells.
Consistent remarks about unclean rooms and the presence of dust, hair and even food scraps from previous occupants suggest that housekeeping standards may not be consistently upheld. Some rooms had an unpleasant odor and there were numerous mentions of poor maintenance and the need for upgrades, particularly in the bathroom areas.
Overall, while some guests had a satisfactory experience regarding cleanliness, the consensus indicates that there is substantial room for improvement in maintaining hygiene standards throughout the hotel.
Hotel Sentral Georgetown @ City Centre has received mixed feedback regarding its staff with a noticeable divide between positive and negative experiences. On the brighter side, several guests have highlighted the friendliness and helpfulness of the hotel staff, especially noting instances where employees went out of their way to assist, such as lending umbrellas and providing courteous service. Some staff members, like Mr. Nik and other receptionists, were specifically mentioned for their politeness and competence in navigating parking and ensuring a pleasant stay.
However, there are numerous reports of less satisfactory experiences as well. Many guests have pointed out the unfriendly and sometimes rude behavior of certain front desk and reception staff with specific mentions of poor customer service, unresponsiveness and a lack of professionalism. Issues such as receptionists not smiling, being strict on check-in times and even being described as arrogant or playing games while on duty have been noted frequently. Additionally, there were mentions of staff using inappropriate attire, such as slippers, which detracts from the perceived professionalism of the establishment.
It appears that while some visitors find the staff affable and efficient, there is a significant portion of guests who feel that the service quality and staff attitude leave much to be desired.
Hotel Sentral Georgetown @ City Centre boasts a strong water flow in the shower area; however, its WiFi service draws substantial criticism from guests. The connection seems to falter particularly on the upper floors, including the executive floor and distant rooms. Guests frequently report weak or non-existent signals within their rooms, often finding the WiFi only works in common areas like the lobby. There are persistent mentions of connectivity issues and the WiFi dropping intermittently, highlighting a need for significant improvement. This could be an important consideration for those planning a stay who rely on a stable Internet connection during their visit.
Hotel Sentral Georgetown @ City Centre presents a mix of experiences for families with kids. Many guests appreciated the spacious family rooms, noting that they provided ample space for small families to enjoy their stay. The kiddie room with a play tent seemed to be a hit among the children with several mentions of kids enjoying their time there. Additionally, the hotel's location makes it a suitable choice for family vacations with several families expressing overall happiness with their stay.
However, the reviews indicate some issues that families with young children should consider. There were several complaints regarding cleanliness, including dirty rooms and the presence of mosquitoes, which was a concern for guests traveling with babies. Moreover, the hotel appears to have some shortcomings in terms of soundproofing and parking availability, which might inconvenience families. Despite the helpful front desk staff, some guests experienced issues with service quality.
Overall, while Hotel Sentral Georgetown @ City Centre has positive aspects for families, it also has areas that require improvement to better cater to the needs of families with young children.
Hotel Sentral Georgetown @ City Centre offers affordable accommodations in line with its three-star rating. Guests note that the price provides value for money when considering the standard amenities and cleanliness typical of a three-star establishment. The hotel delivers modest services and a satisfactory experience, meeting the expectations for its category. While some guests feel the hotel aligns with what is advertised online, others suggest it does not fully meet the standard of a three-star hotel. Despite varying opinions, it is highlighted as the cheapest three-star option available in Georgetown.
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Location
The strategic location is mentioned repeatedly, emphasizing its proximity to sightseeing spots and landmarks. Guests highlight the ease of getting around, either by walking or using services like Grab. The central setting also means that parking is readily available, an added convenience for those driving.
Overall, the hotel's location stands out as a significant advantage with numerous positive remarks about its accessibility to the city's amenities and points of interest. This makes Hotel Sentral Georgetown @ City Centre a favored choice for travelers looking to immerse themselves in the vibrant offerings of George Town.
Breakfast
Some reviews pointed out that the breakfast, priced at 25 RM per person, was good value, offering simple yet tasty options. However, others found the selection too limited and repetitive with comments about the absence of items like toast and the same menu being served each day. Tea tarik was a standout for many, adding a delightful local flavor to the breakfast experience.
Despite some guests being satisfied with the quality and taste of the food, others felt let down by the limited choices and lack of variety. The breakfast's simplicity appealed to some, but those hoping for a more substantial or varied meal found it lacking. Given these mixed reviews, it seems that the hotel's breakfast has the potential to satisfy, but also room for improvement to cater to diverse tastes and expectations.
Rooms
However, the reviews indicate several areas for improvement. Some guests noted that the rooms appear old and in need of renovation with occasional reports of maintenance issues like faulty air conditioning and stained walls. There were also complaints about cleanliness lapses, including unclean towels and cups and even instances of cockroaches. Additionally, the rooms are not soundproof, which may affect light sleepers.
Overall, while the rooms at Hotel Sentral Georgetown @ City Centre offer good value for money and are generally comfortable, prospective guests should be aware of potential issues related to room maintenance and cleanliness.
Beds
However, some guests have experienced issues with bedding and cleanliness. There are reports of bed sheets not being changed, stained or having an unpleasant smell. Some beds are noted to be old or have issues like soft or worn-out mattresses and pillows that are too thin or not comfortable. In some instances, guests were given twin beds instead of the requested double or queen beds and single beds were sometimes joined to form a larger bed.
While the beds can be hit or miss, many guests do find them comfortable enough for a good night's sleep. Overall, the hotel's beds receive appreciation for their comfort but there is definite room for improvement in terms of maintenance and cleanliness.
Cleanliness
However, there were significant concerns raised by multiple reviewers. Several guests noted that the cleanliness of the toilets and bathrooms was lacking with specific references to dirty floors, unclean toilet bowls and stains in the bathroom. The condition of the bedsheets, towels and other linens often fell short with reports of dirty stains and unpleasant smells.
Consistent remarks about unclean rooms and the presence of dust, hair and even food scraps from previous occupants suggest that housekeeping standards may not be consistently upheld. Some rooms had an unpleasant odor and there were numerous mentions of poor maintenance and the need for upgrades, particularly in the bathroom areas.
Overall, while some guests had a satisfactory experience regarding cleanliness, the consensus indicates that there is substantial room for improvement in maintaining hygiene standards throughout the hotel.
Staff
However, there are numerous reports of less satisfactory experiences as well. Many guests have pointed out the unfriendly and sometimes rude behavior of certain front desk and reception staff with specific mentions of poor customer service, unresponsiveness and a lack of professionalism. Issues such as receptionists not smiling, being strict on check-in times and even being described as arrogant or playing games while on duty have been noted frequently. Additionally, there were mentions of staff using inappropriate attire, such as slippers, which detracts from the perceived professionalism of the establishment.
It appears that while some visitors find the staff affable and efficient, there is a significant portion of guests who feel that the service quality and staff attitude leave much to be desired.
Wi-Fi
Family
However, the reviews indicate some issues that families with young children should consider. There were several complaints regarding cleanliness, including dirty rooms and the presence of mosquitoes, which was a concern for guests traveling with babies. Moreover, the hotel appears to have some shortcomings in terms of soundproofing and parking availability, which might inconvenience families. Despite the helpful front desk staff, some guests experienced issues with service quality.
Overall, while Hotel Sentral Georgetown @ City Centre has positive aspects for families, it also has areas that require improvement to better cater to the needs of families with young children.
3 Star
No, Hotel Sentral Georgetown @ City Centre doesn't have any pool.
No, a spa isn't available at Hotel Sentral Georgetown @ City Centre.
No, Hotel Sentral Georgetown @ City Centre doesn't allow dogs.
Yes, parking facilities are available at Hotel Sentral Georgetown @ City Centre.
No, Hotel Sentral Georgetown @ City Centre doesn't have a gym.
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