Citadines Connect Georgetown Penang
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Summary of reviewsCitadines Connect Georgetown Penang impresses guests with its prime location in the heart of George Town. Its strategic placement provides convenient access to attractions, eateries and shopping centers. Popular spots like Komtar, 1st Avenue Shopping Mall and the Hin Bus Depot are within walking distance. The area is known for its excellent street food with numerous hawker stalls and food streets nearby. The hotel's accessibility to historic areas, vibrant cafes and nightlife adds to its appeal, making it an excellent base for exploring local culture and attractions.
The hotel's rooms receive consistent praise for their cleanliness, spaciousness and modern design. Guests appreciate the well-equipped and newly renovated spaces with some rooms comfortably accommodating families of four. Modern decor, large TVs and soundproofed spaces enhance the pleasant experience. While there are occasional issues with room size, odors and fridge temperatures, the general sentiment is overwhelmingly positive.
Staff at Citadines Connect Georgetown Penang are lauded for their friendly, helpful and attentive service. Specific staff members, including Ms. Dhur, Ms. Nicole, Raj, Ganeson and Kevin, are singled out for their exceptional service. Guests appreciate the warm welcome and professionalism of the front desk team with many sharing experiences of staff going above and beyond to meet their needs.
The hotel's cleanliness is highly commendable with guests frequently describing the rooms and communal areas as spotless and well-organized. Modern and tidy facilities add to the positive impression with daily housekeeping maintaining top condition. The well-maintained pool further enhances the overall experience.
While breakfast receives mixed reviews, the hotel's central location compensates by offering easy access to numerous local cafes and dining spots. Guests appreciate the inclusion of basic breakfast options like coffee, complimentary drinks and donuts, though they often opt to explore the rich culinary landscape of Penang.
The hotel facilitates dining convenience with nearby markets and food courts, despite the lack of onsite dining options for lunch or dinner. Guests value the ability to bring in their meals and relax in the hotel's comfortable setting. The pool area, though occasionally small and in need of maintenance, offers a scenic and relaxing escape.
The hotel's gym is well-equipped, clean and functional, receiving high praise despite its small size and external location for some guests. The rooftop pool and gym facilities provide a great option for maintaining fitness regimes.
However, the parking situation at Citadines Connect Georgetown Penang presents challenges. Limited spaces, frequent unavailability and confusing validation processes detract from the convenience. Improvements in availability, system clarity and guest communication could enhance the experience.
Overall, Citadines Connect Georgetown Penang is a family-friendly destination with ample space in family suites and attentive service making stays comfortable. The well-equipped rooms, excellent location and commendable staff service make it a standout choice for travelers seeking to immerse themselves in George Town, Penang.
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The hotel's rooms receive consistent praise for their cleanliness, spaciousness and modern design. Guests appreciate the well-equipped and newly renovated spaces with some rooms comfortably accommodating families of four. Modern decor, large TVs and soundproofed spaces enhance the pleasant experience. While there are occasional issues with room size, odors and fridge temperatures, the general sentiment is overwhelmingly positive.
Staff at Citadines Connect Georgetown Penang are lauded for their friendly, helpful and attentive service. Specific staff members, including Ms. Dhur, Ms. Nicole, Raj, Ganeson and Kevin, are singled out for their exceptional service. Guests appreciate the warm welcome and professionalism of the front desk team with many sharing experiences of staff going above and beyond to meet their needs.
The hotel's cleanliness is highly commendable with guests frequently describing the rooms and communal areas as spotless and well-organized. Modern and tidy facilities add to the positive impression with daily housekeeping maintaining top condition. The well-maintained pool further enhances the overall experience.
While breakfast receives mixed reviews, the hotel's central location compensates by offering easy access to numerous local cafes and dining spots. Guests appreciate the inclusion of basic breakfast options like coffee, complimentary drinks and donuts, though they often opt to explore the rich culinary landscape of Penang.
The hotel facilitates dining convenience with nearby markets and food courts, despite the lack of onsite dining options for lunch or dinner. Guests value the ability to bring in their meals and relax in the hotel's comfortable setting. The pool area, though occasionally small and in need of maintenance, offers a scenic and relaxing escape.
The hotel's gym is well-equipped, clean and functional, receiving high praise despite its small size and external location for some guests. The rooftop pool and gym facilities provide a great option for maintaining fitness regimes.
However, the parking situation at Citadines Connect Georgetown Penang presents challenges. Limited spaces, frequent unavailability and confusing validation processes detract from the convenience. Improvements in availability, system clarity and guest communication could enhance the experience.
Overall, Citadines Connect Georgetown Penang is a family-friendly destination with ample space in family suites and attentive service making stays comfortable. The well-equipped rooms, excellent location and commendable staff service make it a standout choice for travelers seeking to immerse themselves in George Town, Penang.
Hotel Taking Steps Towards Sustainability
Citadines Connect Georgetown Penang holds a third-party sustainability certification (GSTC Criteria, certified by Vireo Srl). It actively promotes a 'Go Green Stay Green' program, allowing guests to opt out of housekeeping to reduce linen laundry frequency, saving electricity and water. The hotel has installed water stations in corridors and stopped distributing drinking water in PET bottles, further reducing plastic waste.
Family Friendly Hotel
This hotel is a popular choice for families in George Town. It offers comfortable accommodations and convenient access to local attractions.
Dog Friendly Hotel
This hotel welcomes pets, ensuring guests can enjoy their vacations without worrying about leaving their pets behind. The hotel offers exclusive service and a full range of facilities.
Hotel with Parking
Parking is available on site for guests, providing direct access to parking facilities.
Hotel with Gym
Offers a fitness corner for guests to use. The gym is equipped with basic machines and free weights, providing a convenient workout option.
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Citadines Connect Georgetown Penang boasts a prime location that is highly praised by its guests. The hotel is strategically situated in the heart of George Town, making it incredibly convenient for accessing a wide range of attractions, eateries and shopping centers. Visitors enjoy easy walking distances to popular spots like Komtar, 1st Avenue Shopping Mall and the lively Hin Bus Depot, known for its art and market space. Close proximity to historic areas, vibrant cafes and nightlife venues adds to the hotel's appeal.
The area is particularly noted for its excellent street food with numerous hawker stalls and famous food streets just a short stroll away. Guests commend the hotel's central yet peaceful location, which allows for a serene stay while remaining accessible to the bustling city life. Whether one is exploring the charming old town, visiting significant landmarks or indulging in retail therapy, Citadines Connect Georgetown Penang serves as the ideal basecamp.
Moreover, the convenience extends to the transportation options with the Komtar bus station nearby, facilitating easy movement around the city. The hotel's modern and stylish accommodation, coupled with its prime geolocation, makes it a standout choice for travelers looking to immerse themselves in the local culture and attractions of George Town, Penang.
The breakfast at Citadines Connect Georgetown Penang evokes a mixed response among guests. Many appreciated the inclusion of basic breakfast options such as fresh coffee, complimentary drinks and yummy donuts, but the general consensus is that the breakfast choices are limited. Guests frequently mentioned the lack of variety in the menu with a repetitive selection of four set options that could quickly become monotonous. Some reviewers expressed disappointment over the simplicity and quality of the breakfast items, which were often served cold.
The need for more fresh fruit and vegetarian options was highlighted by several guests and the breakfast area itself, which is located in a different building from the lodging area, was noted as being too small to accommodate many guests comfortably. Despite the appealing setup of the breakfast area, the overall experience did not meet the expectations of many.
Given the rich culinary landscape of Penang, many guests felt it was better to explore local cafes and dining spots rather than relying on the hotel's breakfast. While the complimentary breakfast and free flow coffee were positive highlights, there is room for significant improvements in the variety, quality and service of the breakfast offerings to enhance the overall guest experience.
Citadines Connect Georgetown Penang offers a convenient dining experience for its guests due to its prime location. Right across from the hotel, a charming little market awaits, providing an array of culinary options for dinner. The nearby food court and market hall host numerous small Chinese restaurants that serve delicious and affordable meals, ensuring guests have diverse choices right at their doorstep. The area also boasts various other restaurants that are easily accessible. Although there is no designated onsite dining for lunch or dinner, guests appreciate the hotel's comfortable setting, which allows them to bring in their meals and gather without hassle. However, some noted that waiting for dinner in the lobby felt cramped and wasn't the most pleasant experience. Despite this, the hotel's location makes it easy for guests to enjoy a relaxed late dinner with ample options nearby.
Guests have consistently praised the rooms at Citadines Connect Georgetown Penang, highlighting their cleanliness, modern design and comfort. Words like clean, spacious and comfortable repeatedly appear in descriptions, emphasising a high standard of room maintenance and hygiene. The rooms are noted for being well-equipped and newly renovated with thoughtful layouts that maximize space. Families particularly appreciate the spaciousness of certain rooms and suites, which comfortably accommodate four people. The executive suites and studio executive rooms receive special mention for their size and amenities.
Modern decor and large TVs add to the ambiance, creating a pleasant stay. Comfy beds and pillows are frequently noted with rooms often being soundproofed, ensuring a quiet and restful atmosphere. Some rooms feature minibars and a small pantry, though there are mentions of issues with fridges not being cold enough.
Guests also enjoy the pool area as a great spot to relax, further enhancing the overall experience at the hotel. However, some minor issues have been pointed out, such as rooms being smaller than expected, occasional odors and inconsistencies in room size and cleanliness. Despite these occasional shortcomings, the overall sentiment remains positive with beautiful, modern and comfortable rooms making a lasting impression on visitors.
Citadines Connect Georgetown Penang receives high praise for its beds in guest reviews. Travelers frequently describe the beds as amazing, extremely comfortable and super comfy with many noting the excellent soundproofing of the rooms. The beds’ comfort is further enhanced by cozy pillows and comforters, which visitors find inviting and conducive to a good night's sleep. Guests appreciate the modern appearance and cleanliness of the bedding and mattresses, contributing to an overall sense of relaxation and satisfaction. Families and individuals alike benefit from the spacious and clean rooms, complemented by wide beds that offer ample space and comfort. Despite isolated mentions of dusty bedding, the consensus underscores the high level of comfort provided, ensuring a restful stay for guests.
Citadines Connect Georgetown Penang is widely praised for its remarkable cleanliness. Guests frequently praise the rooms for being very clean, spotless and well-organized, describing the overall hotel as pristine and incredibly clean throughout. The modern and tidy facilities further accentuate the positive impressions. The hotel’s interiors, from the main reception to the rooms, are described as well-maintained and aesthetically pleasing. Daily housekeeping ensures that rooms remain in top condition with many noting the spaciousness and modern amenities that contribute to a comfortable stay. Even communal areas and amenities like the lobby and pool are consistently kept in immaculate condition, enhancing the overall guest experience. While there are occasional mentions of specific areas needing more attention, these are outweighed by the overwhelmingly positive feedback on cleanliness and organization. Additionally, the hotel's strategic location near shopping malls and dining options adds to its convenience, making it an appealing choice for visitors to Penang.
The staff at Citadines Connect Georgetown Penang receives overwhelmingly positive feedback for their friendly, helpful and attentive service. Guests frequently praise their politeness, professionalism and the warm welcome they provide upon arrival. The front desk team, including specific mentions of Ms. Dhur, Ms. Nicole, Raj, Ganeson and Kevin, are particularly highlighted for their courteous and efficient responses to guests' needs. Many guests shared experiences of staff going above and beyond, such as locating lost items, providing detailed assistance and accommodating last-minute booking requests. The hotel staff’s willingness to help and keen attention to detail contribute significantly to a delightful stay, despite some isolated incidents where staff knowledge or issue resolution fell short. Overall, the commitment and welcoming nature of the staff stand out as a notable feature of the guest experience.
Travelers gracing the Citadines Connect Georgetown Penang will find an array of impressive facilities and amenities waiting to enhance their stay. The rooms are well-equipped, featuring safes, kettles and ample storage. The facilities are top-notch, boasting a well-equipped gym and a delightful pool. The vibes are great and the check-in process is smooth, contributing to an almost perfect experience.
However, the Wi-Fi situation appears to be a mixed bag. While some guests have reported very stable and excellent Wi-Fi connections throughout their stay, others have experienced unstable connections and weak signals in certain areas of the room. Despite these occasional issues, the instances of positive feedback about the Wi-Fi connection being very good, perfect and even excellent are reassuring.
In summary, while the Wi-Fi may not be consistently reliable, the superb facilities and overall excellent service of the Citadines Connect Georgetown Penang make it a worthy destination for travelers.
Citadines Connect Georgetown Penang boasts a well-equipped and modern fitness center that receives high praise for its quality and cleanliness. While the gym is located in a neighboring building for some guests, this doesn't detract from its appeal, as it includes a variety of equipment such as treadmills, bikes, cross trainers, a dumbbell rack and a combi trainer, adequate for a satisfying workout. The space, although described as small by some, is noted for its cleanliness and functionality, making good use of its size. The rooftop swimming pool combined with the gym facilities provides a great option for guests looking to maintain their fitness regimes while enjoying a scenic view. Cleanliness is a consistent plus, adding to the overall positive experience of using the fitness amenities at the hotel.
The pool experience at Citadines Connect Georgetown Penang offers a mixture of positive impressions and constructive feedback. Guests consistently appreciated the multiple rooftop pools, often remarking on the great views and the refreshing feeling they provided, especially on hot afternoons. The pool area is well-designed with comfortable sun loungers, shade cloths and a relaxing Jacuzzi. Cleanliness is noted positively with the pool generally being well-maintained and free from overcrowding.
However, guests also mentioned several areas needing improvement. The pool is described as small by multiple reviewers, which can be a drawback for those expecting more space. Additionally, maintenance issues such as visible leaves, other sediments and occasional mold were pointed out. Some guests arrived to find the pool temporarily out of action or not set up correctly, which affected their experience.
Despite these concerns, the overall sentiment leans toward the positive with the pool and gym facilities being well-received. The rooftop pools, in particular, stand out for offering a scenic and relaxing escape, enhancing the overall stay for many visitors.
Parking at Citadines Connect Georgetown Penang presents a variety of challenges and limited convenience for guests. Prominently, the parking area has very few spaces, leading to frequent unavailability and often leaving guests to resort to on-street parking or seeking alternatives. The parking lot, situated behind the hotel, is open to the public and unsheltered, adding to the frustrations. Additionally, the parking fee is RM5 per day, though it permits multiple entries and exits.
Despite being gated and secure, the parking system is often described as confusing and not well-communicated to guests. Numerous reviews highlight issues such as a confusing validation process and insufficient briefing at checkout. Guests also note that the car park service is not ideal with the small outdoor spaces frequently fully occupied, making the situation problematic and ongoing.
While there is a promise of designated hotel parking, the limited availability, distance from the main building and the need to pay add to the inconvenience. Overall, the parking situation at Citadines Connect Georgetown Penang could benefit from significant improvements in availability, system clarity and guest communication to enhance the overall experience.
Citadines Connect Georgetown Penang stands out as a family-friendly destination with a variety of positive points noted by guests. The hotel staff consistently receive praise for their attentiveness and helpful nature, ensuring a warm welcome for families. The accommodations are well-suited for family trips, providing ample space for families to move comfortably, particularly in the 2-bedroom loft units, which are noted as sufficient for a family of four. Guests appreciated the spacious rooms and the availability of family suites and cots further underscores the hotel's commitment to family comfort.
The location is convenient for family outings with some guests mentioning planned trips to local attractions such as The Top. The hotel also boasts a nice pool area with good views and comfortable sun loungers, adding to the overall family-friendly atmosphere. Furthermore, the availability of in-room amenities like TV and snacks keeps children entertained.
While most reviews highlight the excellent family-oriented services, one recommendation was for the family suite to include more than one toilet to better accommodate families of four. Nevertheless, the overall experience is deemed wonderful and comfortable, making Citadines Connect Georgetown Penang a solid choice for family stays.
Citadines Connect Georgetown Penang offers comfortable and adequate accommodations, positioning itself as a great value for money option for a city trip. Despite maintaining a three-star rating, many guests find the facilities and amenities to exceed typical expectations for this class. The hotel is noted for being clean and modern with its stylish design making it seem better than a typical three-star property. Its central location near attractions adds to its appeal, making it convenient for tourists. The helpful staff and cleanliness are frequently highlighted as positive aspects. While the hotel meets expectations for a three-star spot, some guests feel the price is on the higher end for this category. Minor issues such as ongoing construction were mentioned, but overall, the value for money and the quality of service provided receive positive remarks.
Citadines Connect Georgetown Penang offers guests a welcoming escape with its outdoor amenities, particularly the pool. Located on the third floor, the outdoor pool stands out for its cleanliness and is well-maintained, making it a refreshing retreat in warm temperatures. The rooftop infinity pool provides stunning views, making it a favorite among guests. Though the pool is noted to be fairly small, its top-notch condition and scenic vistas make it a popular feature of the hotel. The pool area is consistently described as nice and adds to the overall comfort of the fairly new establishment.
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Location
The area is particularly noted for its excellent street food with numerous hawker stalls and famous food streets just a short stroll away. Guests commend the hotel's central yet peaceful location, which allows for a serene stay while remaining accessible to the bustling city life. Whether one is exploring the charming old town, visiting significant landmarks or indulging in retail therapy, Citadines Connect Georgetown Penang serves as the ideal basecamp.
Moreover, the convenience extends to the transportation options with the Komtar bus station nearby, facilitating easy movement around the city. The hotel's modern and stylish accommodation, coupled with its prime geolocation, makes it a standout choice for travelers looking to immerse themselves in the local culture and attractions of George Town, Penang.
Breakfast
The need for more fresh fruit and vegetarian options was highlighted by several guests and the breakfast area itself, which is located in a different building from the lodging area, was noted as being too small to accommodate many guests comfortably. Despite the appealing setup of the breakfast area, the overall experience did not meet the expectations of many.
Given the rich culinary landscape of Penang, many guests felt it was better to explore local cafes and dining spots rather than relying on the hotel's breakfast. While the complimentary breakfast and free flow coffee were positive highlights, there is room for significant improvements in the variety, quality and service of the breakfast offerings to enhance the overall guest experience.
Dinner
Rooms
Modern decor and large TVs add to the ambiance, creating a pleasant stay. Comfy beds and pillows are frequently noted with rooms often being soundproofed, ensuring a quiet and restful atmosphere. Some rooms feature minibars and a small pantry, though there are mentions of issues with fridges not being cold enough.
Guests also enjoy the pool area as a great spot to relax, further enhancing the overall experience at the hotel. However, some minor issues have been pointed out, such as rooms being smaller than expected, occasional odors and inconsistencies in room size and cleanliness. Despite these occasional shortcomings, the overall sentiment remains positive with beautiful, modern and comfortable rooms making a lasting impression on visitors.
Beds
Cleanliness
Staff
Wi-Fi
However, the Wi-Fi situation appears to be a mixed bag. While some guests have reported very stable and excellent Wi-Fi connections throughout their stay, others have experienced unstable connections and weak signals in certain areas of the room. Despite these occasional issues, the instances of positive feedback about the Wi-Fi connection being very good, perfect and even excellent are reassuring.
In summary, while the Wi-Fi may not be consistently reliable, the superb facilities and overall excellent service of the Citadines Connect Georgetown Penang make it a worthy destination for travelers.
Gym
Pool
However, guests also mentioned several areas needing improvement. The pool is described as small by multiple reviewers, which can be a drawback for those expecting more space. Additionally, maintenance issues such as visible leaves, other sediments and occasional mold were pointed out. Some guests arrived to find the pool temporarily out of action or not set up correctly, which affected their experience.
Despite these concerns, the overall sentiment leans toward the positive with the pool and gym facilities being well-received. The rooftop pools, in particular, stand out for offering a scenic and relaxing escape, enhancing the overall stay for many visitors.
Parking
Despite being gated and secure, the parking system is often described as confusing and not well-communicated to guests. Numerous reviews highlight issues such as a confusing validation process and insufficient briefing at checkout. Guests also note that the car park service is not ideal with the small outdoor spaces frequently fully occupied, making the situation problematic and ongoing.
While there is a promise of designated hotel parking, the limited availability, distance from the main building and the need to pay add to the inconvenience. Overall, the parking situation at Citadines Connect Georgetown Penang could benefit from significant improvements in availability, system clarity and guest communication to enhance the overall experience.
Family
The location is convenient for family outings with some guests mentioning planned trips to local attractions such as The Top. The hotel also boasts a nice pool area with good views and comfortable sun loungers, adding to the overall family-friendly atmosphere. Furthermore, the availability of in-room amenities like TV and snacks keeps children entertained.
While most reviews highlight the excellent family-oriented services, one recommendation was for the family suite to include more than one toilet to better accommodate families of four. Nevertheless, the overall experience is deemed wonderful and comfortable, making Citadines Connect Georgetown Penang a solid choice for family stays.
3 Star
Outdoor Pool
Yes, Citadines Connect Georgetown Penang has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Citadines Connect Georgetown Penang.
Yes, Citadines Connect Georgetown Penang welcomes dogs.
Yes, parking facilities are available at Citadines Connect Georgetown Penang.
Yes, Citadines Connect Georgetown Penang has a gym.
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