New Alexander Hotel
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Summary of reviewsThe New Alexander Hotel in Genoa offers an exceptional location, highly praised for its convenience and accessibility. Situated steps from the Genova Principe train station and close to the cruise terminal, it is ideal for travelers using varying modes of transportation. The hotel's prime position allows easy access to popular attractions such as the Genoa Aquarium and the historic city center, making it a fantastic base for sightseeing. Guests also appreciate its proximity to shopping areas, dining options around the marina and key sites like the Galata Museum.
Breakfast receives mixed feedback, yet many guests find it good value at €5 with a variety of sweet and savory options, including fresh fruit, coffee and pastries. The friendly, helpful staff also enhance the breakfast experience. Some guests, however, suggest improvements in variety and organization.
Dinner options are not provided by the hotel, but its proximity to excellent dining spots, including the praised Trattoria Mario, makes up for this shortfall. Affordable and quality dining options around the marina are easily accessible.
Rooms are generally described as spacious, clean and comfortable, featuring modern bathrooms with amenities like large showers and marble finishes. However, feedback also points to inconsistencies with some rooms appearing small, outdated and poorly soundproofed. Maintenance issues, such as noisy air conditioners and cleanliness problems, are highlighted in a few reviews.
Cleanliness standards are mostly commended, particularly within individual rooms, which are often described as spotless and well-maintained. However, some public areas and specific rooms seem to need more thorough cleaning.
The staff consistently receive high praise for their friendliness, multilingual capabilities and willingness to assist, significantly enhancing the overall guest experience. Guests appreciate the warm welcomes and helpfulness throughout their stay.
WiFi services are generally effective for light to moderate use, though connectivity issues arise in certain areas like the lobby and higher floors. The hotel caters well to business travelers, providing necessary support and maintaining a functional environment for work-related stays.
For families, the hotel offers family rooms and friendly, helpful staff, although space constraints and occasional safety concerns around the entrance garner mixed reviews. Economical pricing and some family-friendly policies, like free stays for children under three, are appreciated.
Beds receive mixed feedback with many guests finding them comfortable and cozy, while others report issues with old, hard or squeaky mattresses. Cleanliness concerns, particularly with linens, are noted.
Overall, the New Alexander Hotel delivers well on its location, cleanliness within rooms and exceptionally welcoming staff. However, it faces challenges in consistency, particularly with room quality, breakfast variety and common area cleanliness.
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Breakfast receives mixed feedback, yet many guests find it good value at €5 with a variety of sweet and savory options, including fresh fruit, coffee and pastries. The friendly, helpful staff also enhance the breakfast experience. Some guests, however, suggest improvements in variety and organization.
Dinner options are not provided by the hotel, but its proximity to excellent dining spots, including the praised Trattoria Mario, makes up for this shortfall. Affordable and quality dining options around the marina are easily accessible.
Rooms are generally described as spacious, clean and comfortable, featuring modern bathrooms with amenities like large showers and marble finishes. However, feedback also points to inconsistencies with some rooms appearing small, outdated and poorly soundproofed. Maintenance issues, such as noisy air conditioners and cleanliness problems, are highlighted in a few reviews.
Cleanliness standards are mostly commended, particularly within individual rooms, which are often described as spotless and well-maintained. However, some public areas and specific rooms seem to need more thorough cleaning.
The staff consistently receive high praise for their friendliness, multilingual capabilities and willingness to assist, significantly enhancing the overall guest experience. Guests appreciate the warm welcomes and helpfulness throughout their stay.
WiFi services are generally effective for light to moderate use, though connectivity issues arise in certain areas like the lobby and higher floors. The hotel caters well to business travelers, providing necessary support and maintaining a functional environment for work-related stays.
For families, the hotel offers family rooms and friendly, helpful staff, although space constraints and occasional safety concerns around the entrance garner mixed reviews. Economical pricing and some family-friendly policies, like free stays for children under three, are appreciated.
Beds receive mixed feedback with many guests finding them comfortable and cozy, while others report issues with old, hard or squeaky mattresses. Cleanliness concerns, particularly with linens, are noted.
Overall, the New Alexander Hotel delivers well on its location, cleanliness within rooms and exceptionally welcoming staff. However, it faces challenges in consistency, particularly with room quality, breakfast variety and common area cleanliness.
Family Friendly Hotel
Dog Friendly Hotel
3-Star Hotel
About New Alexander Hotel
License: IT010025A1BM9KLFOU
Guest Reviews
Location
Its strategic position makes the hotel a perfect choice for those embarking on a cruise, as it is located right next to the cruise terminal. Guests appreciate the hotel's proximity to popular attractions such as the Genoa Aquarium and the old port, both of which are easily reachable on foot.
The hotel's central location allows for a pleasant walk to the historic city center and offers easy access to shopping areas and numerous dining options around the marina. The surrounding area includes key sites such as the Galata Museum and several tourist attractions, making it a convenient base for sightseeing.
In addition to its outstanding location, the hotel is commended for its comfort and cleanliness. Rooms are described as welcoming and well-maintained, providing a peaceful environment despite the hotel's vibrant surroundings.
For those who travel by train or FlixBus, the New Alexander Hotel is an excellent accommodation choice, perfectly situated to facilitate both arrivals and departures. Overall, the hotel's convenient location and proximity to major transportation hubs and tourist spots make it an exceptional option for all types of travelers.
Breakfast
However, there are recurring suggestions for improvement. Some guests find the selection limited, emphasizing the need for a greater variety of bread and less sweetness. Complaints about packaged items and insufficient fresh options are common. A number of reviews describe the breakfast as very basic or meager with specific criticisms about the lack of replenishment for items like sausages and cheese and the absence of butter or rolls. The buffet setup is occasionally described as poorly organized with some guests experiencing a lack of pastries early in the morning and a breakfast room that is too small.
Overall, while the breakfast is considered satisfactory and good value for the price by many, there is a consensus that it could benefit from more variety and better organization to enhance the guest experience.
Dinner
For breakfast, the feedback was mostly positive with mentions of a hearty and excellent breakfast, although a few remarked that the options were limited. The outdoor terrace was another feature guests favored, providing a pleasant ambiance for their meals. While there are not many restaurants immediately surrounding the hotel, the nearby submarine area hosts several good dining options, ensuring that guests have access to a variety of culinary experiences during their stay.
Rooms
However, there are several recurring negative observations that need attention. Some rooms are described as small, outdated and in need of renovation with old furniture and dated decor. Soundproofing seems to be an issue, as many guests reported noise from adjacent rooms and hallways. Issues such as noisy air conditioners, faulty shower fittings and cleanliness problems (including dust, smoke smells and mold) have also been highlighted.
In summary, while the hotel offers spacious and clean rooms with modern bathrooms and several comforts, there are significant inconsistencies in room quality. Particular areas needing improvement include maintenance, soundproofing and furnishing updates.
Beds
However, some guests have encountered issues. There are occasional complaints about uncomfortable beds and hard mattresses with some noting that the beds were old and worn. A few reviews also point out beds being creaky or too small and there are mentions of cleanliness issues such as leftover hairs and dirty linens.
Beds for children seemed to be an oversight and there were specific concerns about the lack of bed provisions for young children, resulting in them having to share a bed with parents. Additionally, the thin sheets in winter and uncomfortable pillows also posed challenges for some guests.
In conclusion, while many find the beds at the New Alexander Hotel satisfactory and comfortable, there is a noticeable share of guests who believe that improvements in bed quality, cleanliness and specific provisions for children could enhance the overall experience.
Cleanliness
However, some reviews point out areas needing improvement. While public areas like hallways, stairs and bathrooms sometimes leave much to be desired, certain rooms have been described as dated and superficially cleaned. Issues such as dirty common toilets, mould under the toilet rims and unclean light switches have been reported.
Despite these inconsistencies, many reviews emphasize that their rooms were clean, cozy and functional. The hotel seems to excel in cleanliness within individual rooms rather than common spaces, where varying standards have been noted. Overall, guests can expect generally good cleanliness with occasional lapses in certain areas.
Staff
Receptionists and other staff members are praised for their politeness, smiling demeanor and readiness to assist with various requests, whether normal or more challenging. The presence of an exceptionally kind and attentive young woman at the reception seems to particularly stand out in the reviews. Several guests noted that the staff not only exhibit proficiency and professionalism but also go above and beyond to provide excellent advice and support throughout their stay.
Despite occasional mentions of the breakfast service being understaffed and one or two remarks about staff that could have been more helpful, the overall impression is overwhelmingly positive. The cheerful and welcoming nature of the employees, combined with their competence and multilingual skills, leaves a strong, favorable impression on the guests. The staff play a crucial role in creating a positive and welcoming atmosphere at the hotel, contributing significantly to the satisfaction of those who stay there.
Wi-Fi
Family
For those traveling with children, the availability of friendly and helpful staff is a significant plus with some guests noting that staff went above and beyond to accommodate specific needs like warming up milk for kids and allowing luggage storage post check-out. Despite these friendly touches, some reviews noted safety concerns due to people lingering around the entrance, which made children feel uneasy.
Cleanliness has also been flagged as an issue by some visitors, potentially affecting the overall comfort of the stay. For budget-conscious families, the hotel stands out as an economical choice with options like children aged three staying for free, albeit without an additional bed. However, guests have occasionally been placed in smoking rooms despite traveling with young children, which could detract from the family-friendly experience.
While the hotel does cover some bases like family room availability and family-friendly staff, it might not be the top choice for those seeking a more spacious and thoroughly family-oriented environment.
3 Star
However, many guests have expressed disappointment, noting that the air conditioning system was outdated and noisy and the breakfast offerings were light and of low quality. Cleanliness was also a major concern, as several reviews highlighted dirty bathrooms and a lack of general cleanliness that did not align with three-star expectations.
There are numerous comments stating that the hotel cannot be classified as a three-star with some describing it as a scam and suggesting it should have a lower rating. Critics also mentioned that it was too expensive for the quality provided, recommending that it is more fitting for a two-star rating. Overall, while some found it adequate for a short stay, the majority highlighted that the hotel falls short of true three-star standards.
Business
Dog Friendly
No, New Alexander Hotel doesn't have any pool.
No, a spa isn't available at New Alexander Hotel.
Yes, New Alexander Hotel welcomes dogs.
No, parking facilities aren't available at New Alexander Hotel.
No, New Alexander Hotel doesn't have a gym.
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