Carbon Hotel
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Summary of reviewsCarbon Hotel, located in the heart of Genk, offers a prime location for travelers, situated right across from the Genk train station and near the city center. This central yet peaceful setting provides easy access to shops, restaurants and attractions such as C-mine, Kattevennen and Bokrijk, making it an ideal starting point for cultural and shopping excursions. Guests appreciate the convenience, the warm and friendly staff and the ample parking options, including underground parking and bicycle facilities, enhancing the overall positive guest experience.
The breakfast at Carbon Hotel stands out for its quality and variety, praised as extensive, delicious and well-prepared, catering to diverse dietary needs. The breakfast buffet, although sometimes considered pricey, is described as hearty and healthy, ensuring a great start to the day. Despite occasional mentions of understaffing, the general sentiment about breakfast remains overwhelmingly positive.
Dining at the hotel is a remarkable experience with the standout Gusto restaurant offering high-quality, inventive cuisine in a unique and intimate setting. This restaurant receives high praise for its artistic dishes, excellent multi-course dinners and professional, friendly service. While some guests noted the cost and limited children's options, the overall dining experience remains highly recommended.
Rooms at Carbon Hotel are characterized by their spaciousness, modern design and luxurious amenities, including Nespresso machines and rain showers. Guests frequently highlight the comfortable king-size beds and the stylish decor reflecting the hotel's coal mining heritage. While some rooms show signs of wear and cleanliness issues, the overall feedback on room quality and comfort is positive. Friendly and helpful staff add to the positive guest experience, despite a few reports of less favorable interactions with some reception staff.
The hotel's cleanliness receives mixed reviews. Many guests commend the neat and spacious rooms and the staff's efforts to maintain cleanliness. However, recurring issues such as dusty furniture, cobwebs and occasional mold have been reported, suggesting inconsistencies in upkeep. Guests are advised to address any specific cleanliness concerns with the staff upon arrival.
The spa at Carbon Hotel, located on the top floor, provides extensive wellness facilities and great amenities, highlighted by quality sauna areas and relaxing massages. Some drawbacks include the absence of a jacuzzi or swimming pool and occasional maintenance issues like a non-functioning hammam. Despite these, guests generally appreciate the relaxing atmosphere and commendable staff efforts.
Carbon Hotel offers a luxurious four-star experience with spacious and comfortable rooms, an excellent breakfast and top-notch service. Despite some concerns about cleanliness and value, guests generally find the hotel to be reasonable and well-suited for a four-star rating.
For those seeking a romantic getaway, Carbon Hotel provides an ideal setting with beautiful, stylish rooms, some featuring central bathtubs and other luxury touches. Thoughtful gestures like room decorations for special occasions enhance the romantic ambiance. The excellent restaurant, albeit pricey and additional features like a blissful sunset view contribute to a serene and memorable experience for couples.
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The breakfast at Carbon Hotel stands out for its quality and variety, praised as extensive, delicious and well-prepared, catering to diverse dietary needs. The breakfast buffet, although sometimes considered pricey, is described as hearty and healthy, ensuring a great start to the day. Despite occasional mentions of understaffing, the general sentiment about breakfast remains overwhelmingly positive.
Dining at the hotel is a remarkable experience with the standout Gusto restaurant offering high-quality, inventive cuisine in a unique and intimate setting. This restaurant receives high praise for its artistic dishes, excellent multi-course dinners and professional, friendly service. While some guests noted the cost and limited children's options, the overall dining experience remains highly recommended.
Rooms at Carbon Hotel are characterized by their spaciousness, modern design and luxurious amenities, including Nespresso machines and rain showers. Guests frequently highlight the comfortable king-size beds and the stylish decor reflecting the hotel's coal mining heritage. While some rooms show signs of wear and cleanliness issues, the overall feedback on room quality and comfort is positive. Friendly and helpful staff add to the positive guest experience, despite a few reports of less favorable interactions with some reception staff.
The hotel's cleanliness receives mixed reviews. Many guests commend the neat and spacious rooms and the staff's efforts to maintain cleanliness. However, recurring issues such as dusty furniture, cobwebs and occasional mold have been reported, suggesting inconsistencies in upkeep. Guests are advised to address any specific cleanliness concerns with the staff upon arrival.
The spa at Carbon Hotel, located on the top floor, provides extensive wellness facilities and great amenities, highlighted by quality sauna areas and relaxing massages. Some drawbacks include the absence of a jacuzzi or swimming pool and occasional maintenance issues like a non-functioning hammam. Despite these, guests generally appreciate the relaxing atmosphere and commendable staff efforts.
Carbon Hotel offers a luxurious four-star experience with spacious and comfortable rooms, an excellent breakfast and top-notch service. Despite some concerns about cleanliness and value, guests generally find the hotel to be reasonable and well-suited for a four-star rating.
For those seeking a romantic getaway, Carbon Hotel provides an ideal setting with beautiful, stylish rooms, some featuring central bathtubs and other luxury touches. Thoughtful gestures like room decorations for special occasions enhance the romantic ambiance. The excellent restaurant, albeit pricey and additional features like a blissful sunset view contribute to a serene and memorable experience for couples.
Hotel near Golf Courses
Located in Genk, this hotel is conveniently situated near Spiegelven Golf Club, a prominent golf course in the region, offering easy access for golf enthusiasts.
Hotel with Spa
The hotel offers the 700 m² Carbon Sense City Spa on its 5th floor, providing an oasis for relaxation. Hotel guests receive unlimited free access to the spa facilities, which include a sauna, Turkish/steam bath, and a wide range of beauty services, facial treatments, body treatments, and various massages.
4-Star Hotel
This hotel is well-regarded and offers modern amenities. Its positive customer reviews and upscale features position it highly.
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Parking
Guest Reviews
Situated in the heart of Genk, Carbon Hotel boasts a prime location for travelers looking to explore the city and its surroundings. The hotel is conveniently located right across from the Genk train station and within walking distance of the city center, providing easy access to a multitude of shops, restaurants and attractions. Guests appreciate the proximity to landmarks like C-mine, Kattevennen and Bokrijk, making it an ideal starting point for both shopping and cultural excursions.
The central yet peaceful setting of the hotel allows for a quiet retreat amidst the city's hustle and bustle. Visitors commend the hotel's accessibility, whether arriving by train or car with the added benefit of convenient parking options. Additionally, the location serves as a great base for cycling adventures with nearby routes offering scenic tours of the region.
Guest experiences are further enriched by the warm and friendly staff, adding to the hotel's appeal. Although some believe the hotel could benefit from a refreshment of its interior and facilities, the overall sentiment highlights a pleasant stay accentuated by the excellent geographical position and welcoming ambiance.
When staying at the Carbon Hotel, one can anticipate a breakfast that has been consistently praised by numerous guests for its quality and variety. The breakfast offerings have been described as extensive, delicious and very well-prepared, catering to a wide range of tastes and dietary needs. Words such as fantastic, exceptional and phenomenal frequently surface in reviews, painting a picture of a breakfast experience that is both satisfying and plentiful.
Guests highlight the extensive buffet which provides a myriad of choices, ensuring a great start to the day. The breakfast is noted for being very well-stocked and varied with many finding the selection to be both hearty and healthy. From gluten-free options to a diverse array of items, the breakfast seems to hit the mark for most travelers. Though some have mentioned that it can be pricey, many agree it is well worth the cost for the quality and extent of the spread provided.
On the downside, there have been isolated mentions of the breakfast being understaffed, leading to impersonal service and organizational hiccups, such as long queues at the buffet and tables not being set. Despite such drawbacks, the general sentiment leans overwhelmingly positive, making the breakfast at Carbon Hotel a notable feature worth experiencing.
Carbon Hotel offers a remarkable dining experience, particularly known for its stunning restaurant, Gusto. The restaurant is widely praised for its top-notch quality with inventive chefs crafting delicate, artistic dishes. Many guests highlight the delicious and varied cuisine, pointing to the delightful tapas at the bar and excellent multi-course dinners that left diners thoroughly impressed.
The ambiance of the restaurant provides a unique and intimate dining experience, which some guests found perfect for a romantic evening. The Gusto restaurant is frequently mentioned as an essential part of the hotel stay, offering not only gastronomically delightful meals but also professional and friendly service from the staff. Moreover, the delicious breakfasts served in the hotel have won accolades for starting the day on a positive note.
However, a few guests have noted some drawbacks. The restaurant can be pricey and the menu might lack a variety of options for children. Additionally, the restaurant and bar tend to close relatively early and there have been occasional issues with reservation availability despite the restaurant appearing to have space. Overall, the dining experience at Carbon Hotel’s Gusto restaurant is highly recommended for its high-quality cuisine and exceptional service, making it a noteworthy destination for food lovers.
Carbon Hotel offers a modern and stylish experience with rooms that receive high praise for their spaciousness and contemporary design. Guests frequently highlight the remarkable size of the rooms, noting that they are large and airy, perfect for relaxation. The rooms are commended for their beautiful, stylish decor and modern amenities, including Nespresso machines, rain showers and luxurious bathtubs. Many guests enjoyed upgrades to deluxe rooms, enhancing their stay with additional luxury features.
The beds are a particular highlight, being consistently described as comfortable with many rooms boasting king-size boxspring beds. The room layouts are well thought out, providing functionality and comfort and the bathrooms often feature both bathtubs and walk-in showers. Attention to cleanliness is generally appreciated, though a few reviews noted some minor issues with cleanliness and wear, such as peeling paint and worn-out flooring.
The hotel’s theme, reflecting the coal mining history of Genk, gives it a unique atmosphere with dark colors and sophisticated finishes, though this design occasionally shows signs of wear. Overall, the rooms at Carbon Hotel are well-received for their luxury, comfort and modernity, making it a great base for visiting Genk. However, some rooms might not be suitable for elderly guests due to the high bathtubs. The friendly and helpful staff also add to the positive experience, enhancing the overall stay for many visitors.
Carbon Hotel offers an impressive array of beds that consistently garner praise for their comfort and quality. Guests frequently highlight the comfortable king-size beds and commend the excellent mattresses and pillows. Many appreciate the large size of the beds, often describing them as extra-large or huge, providing ample space for a restful night's sleep.
The bedding, including luminance pillows and duvets, is often noted for its quality, contributing to an overall sense of luxury and comfort. The hotel rooms are also well soundproofed, ensuring that external noises do not disturb the serene sleeping environment. Additionally, the combination of the comfortable beds with the amenities provided by CarbonSense is highly recommended by guests.
While the majority of reviews are positive, it is worth noting some mixed feedback. A few guests mentioned that they found the beds or pillows too soft and, in some cases, the mattresses were deemed uncomfortable. There were occasional comments about cleanliness and unpleasant odors.
Despite the occasional negative remarks, the general consensus remains that the beds at Carbon Hotel are of high quality, offering a blissful and rejuvenating experience to most of its guests.
Carbon Hotel offers a mix of cleanliness experiences with numerous guests praising its beautifully clean, spacious and well-maintained rooms. The friendly and helpful staff often receive commendations, contributing to an overall positive atmosphere. Many visitors have noted that the rooms are kept very neat with attention to detail and consistent daily cleaning.
However, there are recurring concerns about the hotel's cleanliness, suggesting inconsistencies in upkeep. Guests have reported dusty furniture and floors, cobwebs and occasional mold in damp areas, including the spa. Issues like loose toilet seats, dirty cups and unclean bathtubs have also been mentioned. Instances of cleaning staff entering rooms uninvited have further marred some stays.
Despite these issues, the hotel’s strong points include its clean and comfortable rooms, efficient daily cleaning schedules and commendable staff service. For those considering a stay, it may be beneficial to note the mixed feedback and potentially address any specific cleanliness concerns with the staff upon arrival.
At the Carbon Hotel, the overwhelming majority of guests consistently praise the hotel's staff for their friendliness and helpfulness. The team is commonly described as extremely nice, competent and driven, contributing to the overall enjoyable experience of the hotel stay. Many guests highlight the exceptional service, from the warm and friendly welcome at the reception to the attentive and courteous demeanor during breakfast. The cleanliness of the hotel and rooms also receives positive mentions, reflecting the staff's dedication to maintaining high standards.
Nonetheless, there are occasional mentions of less favorable interactions, particularly with some reception staff and during specific meal services. These isolated comments note unfriendliness or inattentiveness. However, these instances appear to be exceptions rather than the rule and do not overshadow the generally positive feedback about the staff.
Overall, the staff at Carbon Hotel is seen as a commendable asset, characterized by their professionalism, efficiency and genuine hospitality, significantly enhancing the guest experience.
The spa at Carbon Hotel offers a mix of highlights and areas for improvement based on guest feedback. Notably, the wellness facilities are extensive and pleasant with great amenities in the sauna area and an incredible massage experience. Located on the top floor, the spa features a beautiful terrace that enhances the relaxation experience. However, guests pointed out some drawbacks: there is no jacuzzi or swimming pool and the hammam was either broken or out of order, adding to some minor disappointments. Additionally, the spa's atmosphere could be improved, as it occasionally lacked freshness and ambiance. Despite these issues, the staff's effort is commendable and the overall experience was characterized by warm and big wellness areas that are perfect for a combination with CarbonSense.
Guests who visit Carbon Hotel will find ample parking options, particularly the convenient underground parking right beneath the hotel. This parking offers direct and safe access to the premises, ensuring ease for those traveling by car. While it's important to note that the parking is paid, many found the fee to be manageable and some appreciate the payment option at the hotel reception. For those seeking alternatives, there are nearby public parking options available for a small fee.
Parking at the hotel does come with a few caveats: the hotel does not offer its own free parking lot and first-time guests might find navigating the parking setup slightly tricky. There were mentions of parking access being denied at certain times, like 10 am and it may be beneficial for the hotel to consider providing parking vouchers for its guests to alleviate some of the costs. Although some have pointed out that parking can be expensive, the overall sentiment is positive, especially noting the convenience and security of the underground facility.
In addition to car parking, bicycle parking is also available, appealing to guests who prefer to explore the area on two wheels. While the cost of parking was a common theme, the general ease and accessibility of parking at Carbon Hotel contributed to a favorable experience for many guests.
Carbon Hotel offers guests a luxurious experience with spacious and comfortable rooms that are well-equipped with all necessary amenities. Many visitors appreciated the beautifully themed décor and the hotel's top-notch service, making for a superb four-star experience. Breakfast was highlighted as excellent and the overall comfort level was highly praised. Despite some concerns about cleanliness and perceptions of value, guests generally had an excellent stay and found the hotel to be reasonable for its four-star rating.
Carbon Hotel provides an ideal setting for a romantic getaway, characterized by beautiful and stylish large rooms. Some rooms feature a magnificent bathtub placed in the center, adding a unique touch of luxury. The modern style and pleasant, friendly reception further enhance the overall romantic ambiance. Guests have highlighted the hotel's thoughtful gestures, such as decorating rooms with rose petals, making anniversaries and wedding nights especially memorable. The hotel is also praised for its excellent restaurant, although it is noted to be a bit expensive. Additional features like a blissful view of the sunset contribute to the serene experience, making it an excellent choice for couples seeking a romantic escape.
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Location
The central yet peaceful setting of the hotel allows for a quiet retreat amidst the city's hustle and bustle. Visitors commend the hotel's accessibility, whether arriving by train or car with the added benefit of convenient parking options. Additionally, the location serves as a great base for cycling adventures with nearby routes offering scenic tours of the region.
Guest experiences are further enriched by the warm and friendly staff, adding to the hotel's appeal. Although some believe the hotel could benefit from a refreshment of its interior and facilities, the overall sentiment highlights a pleasant stay accentuated by the excellent geographical position and welcoming ambiance.
Breakfast
Guests highlight the extensive buffet which provides a myriad of choices, ensuring a great start to the day. The breakfast is noted for being very well-stocked and varied with many finding the selection to be both hearty and healthy. From gluten-free options to a diverse array of items, the breakfast seems to hit the mark for most travelers. Though some have mentioned that it can be pricey, many agree it is well worth the cost for the quality and extent of the spread provided.
On the downside, there have been isolated mentions of the breakfast being understaffed, leading to impersonal service and organizational hiccups, such as long queues at the buffet and tables not being set. Despite such drawbacks, the general sentiment leans overwhelmingly positive, making the breakfast at Carbon Hotel a notable feature worth experiencing.
Dinner
The ambiance of the restaurant provides a unique and intimate dining experience, which some guests found perfect for a romantic evening. The Gusto restaurant is frequently mentioned as an essential part of the hotel stay, offering not only gastronomically delightful meals but also professional and friendly service from the staff. Moreover, the delicious breakfasts served in the hotel have won accolades for starting the day on a positive note.
However, a few guests have noted some drawbacks. The restaurant can be pricey and the menu might lack a variety of options for children. Additionally, the restaurant and bar tend to close relatively early and there have been occasional issues with reservation availability despite the restaurant appearing to have space. Overall, the dining experience at Carbon Hotel’s Gusto restaurant is highly recommended for its high-quality cuisine and exceptional service, making it a noteworthy destination for food lovers.
Rooms
The beds are a particular highlight, being consistently described as comfortable with many rooms boasting king-size boxspring beds. The room layouts are well thought out, providing functionality and comfort and the bathrooms often feature both bathtubs and walk-in showers. Attention to cleanliness is generally appreciated, though a few reviews noted some minor issues with cleanliness and wear, such as peeling paint and worn-out flooring.
The hotel’s theme, reflecting the coal mining history of Genk, gives it a unique atmosphere with dark colors and sophisticated finishes, though this design occasionally shows signs of wear. Overall, the rooms at Carbon Hotel are well-received for their luxury, comfort and modernity, making it a great base for visiting Genk. However, some rooms might not be suitable for elderly guests due to the high bathtubs. The friendly and helpful staff also add to the positive experience, enhancing the overall stay for many visitors.
Beds
The bedding, including luminance pillows and duvets, is often noted for its quality, contributing to an overall sense of luxury and comfort. The hotel rooms are also well soundproofed, ensuring that external noises do not disturb the serene sleeping environment. Additionally, the combination of the comfortable beds with the amenities provided by CarbonSense is highly recommended by guests.
While the majority of reviews are positive, it is worth noting some mixed feedback. A few guests mentioned that they found the beds or pillows too soft and, in some cases, the mattresses were deemed uncomfortable. There were occasional comments about cleanliness and unpleasant odors.
Despite the occasional negative remarks, the general consensus remains that the beds at Carbon Hotel are of high quality, offering a blissful and rejuvenating experience to most of its guests.
Cleanliness
However, there are recurring concerns about the hotel's cleanliness, suggesting inconsistencies in upkeep. Guests have reported dusty furniture and floors, cobwebs and occasional mold in damp areas, including the spa. Issues like loose toilet seats, dirty cups and unclean bathtubs have also been mentioned. Instances of cleaning staff entering rooms uninvited have further marred some stays.
Despite these issues, the hotel’s strong points include its clean and comfortable rooms, efficient daily cleaning schedules and commendable staff service. For those considering a stay, it may be beneficial to note the mixed feedback and potentially address any specific cleanliness concerns with the staff upon arrival.
Staff
Nonetheless, there are occasional mentions of less favorable interactions, particularly with some reception staff and during specific meal services. These isolated comments note unfriendliness or inattentiveness. However, these instances appear to be exceptions rather than the rule and do not overshadow the generally positive feedback about the staff.
Overall, the staff at Carbon Hotel is seen as a commendable asset, characterized by their professionalism, efficiency and genuine hospitality, significantly enhancing the guest experience.
Spa
Parking
Parking at the hotel does come with a few caveats: the hotel does not offer its own free parking lot and first-time guests might find navigating the parking setup slightly tricky. There were mentions of parking access being denied at certain times, like 10 am and it may be beneficial for the hotel to consider providing parking vouchers for its guests to alleviate some of the costs. Although some have pointed out that parking can be expensive, the overall sentiment is positive, especially noting the convenience and security of the underground facility.
In addition to car parking, bicycle parking is also available, appealing to guests who prefer to explore the area on two wheels. While the cost of parking was a common theme, the general ease and accessibility of parking at Carbon Hotel contributed to a favorable experience for many guests.
4 Star
Romantic
No, Carbon Hotel doesn't have any pool.
Yes, a spa is available at Carbon Hotel.
No, Carbon Hotel doesn't allow dogs.
Yes, parking facilities are available at Carbon Hotel.
No, Carbon Hotel doesn't have a gym.
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