Best Western Hotel City Gavle
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Summary of reviewsBest Western Hotel City Gavle is a solid choice for travelers, offering a blend of convenience, comfort and commendable service.
Situated in the heart of Gävle, the hotel enjoys an enviable location ideal for both tourists and business visitors. It is in close proximity to shops, restaurants and attractions, while maintaining a quiet, peaceful ambiance. The ease of access is further enhanced by free street parking and good transport connectivity, making it an excellent base for exploring the city.
One of the standout features of the hotel is its breakfast. Guests consistently praise the diverse and fresh offerings, describing the breakfast as delicious and varied. The inviting breakfast environment only adds to this positive experience. However, the dinner offerings receive mixed reviews; while breakfast and lunch are well-received, the quality and variety of dinner options could use some improvement.
The hotel rooms are generally appreciated for their spaciousness and comfort, particularly the family rooms. Many guests enjoy cozy beds, clean accommodations and professional service from the staff. However, some rooms show signs of age with outdated bathrooms and inconsistent temperature control being common points of critique. Soundproofing and modern amenities are also areas where the hotel could improve.
Cleanliness is another area where the hotel receives mixed feedback. While many guests find the hotel clean and well-maintained, a few have pointed out issues such as dusty upholstery and stained linens. Despite these occasional lapses, the cleaning staff and overall room maintenance contribute positively to the guest experience.
The hotel staff are frequently highlighted as friendly, helpful and accommodating, providing a welcoming atmosphere that enhances the overall stay. The Wi-Fi service generally meets guest expectations, ensuring reliable connectivity throughout the hotel.
Parking is convenient but can be costly and occasionally challenging to navigate. The family-friendly amenities, including spacious rooms with comfortable beds, make it a suitable choice for those traveling with children and pets, though it may not be entirely child-friendly according to some guests.
Despite varying experiences with the quality of the beds and some outdated facilities, the hotel offers good value for money, comfortable accommodations and an inviting atmosphere, particularly suitable for both family visits and business stays. The central location, coupled with friendly service and a tasty breakfast, make Best Western Hotel City Gavle a reliable and pleasant option for travelers.
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Situated in the heart of Gävle, the hotel enjoys an enviable location ideal for both tourists and business visitors. It is in close proximity to shops, restaurants and attractions, while maintaining a quiet, peaceful ambiance. The ease of access is further enhanced by free street parking and good transport connectivity, making it an excellent base for exploring the city.
One of the standout features of the hotel is its breakfast. Guests consistently praise the diverse and fresh offerings, describing the breakfast as delicious and varied. The inviting breakfast environment only adds to this positive experience. However, the dinner offerings receive mixed reviews; while breakfast and lunch are well-received, the quality and variety of dinner options could use some improvement.
The hotel rooms are generally appreciated for their spaciousness and comfort, particularly the family rooms. Many guests enjoy cozy beds, clean accommodations and professional service from the staff. However, some rooms show signs of age with outdated bathrooms and inconsistent temperature control being common points of critique. Soundproofing and modern amenities are also areas where the hotel could improve.
Cleanliness is another area where the hotel receives mixed feedback. While many guests find the hotel clean and well-maintained, a few have pointed out issues such as dusty upholstery and stained linens. Despite these occasional lapses, the cleaning staff and overall room maintenance contribute positively to the guest experience.
The hotel staff are frequently highlighted as friendly, helpful and accommodating, providing a welcoming atmosphere that enhances the overall stay. The Wi-Fi service generally meets guest expectations, ensuring reliable connectivity throughout the hotel.
Parking is convenient but can be costly and occasionally challenging to navigate. The family-friendly amenities, including spacious rooms with comfortable beds, make it a suitable choice for those traveling with children and pets, though it may not be entirely child-friendly according to some guests.
Despite varying experiences with the quality of the beds and some outdated facilities, the hotel offers good value for money, comfortable accommodations and an inviting atmosphere, particularly suitable for both family visits and business stays. The central location, coupled with friendly service and a tasty breakfast, make Best Western Hotel City Gavle a reliable and pleasant option for travelers.
Family Friendly Hotel
This hotel has a kids' club and offers bicycle rentals. It is located near theme parks and provides cribs for a nominal fee. Family rooms are available.
Business Hotel
This hotel offers meeting rooms and banquet facilities suitable for corporate events. It provides convenient amenities such as a computer room in the lobby, and upgraded rooms feature spacious work desks. Its central location provides easy access to transportation and dining options.
Hotel with Parking
The hotel offers heated garage parking for a fee, providing a secure and weather-protected option. On-site EV charging stations are also available, and ample public parking is located nearby.
EV charging stations
Accessible Hotel
This hotel provides an elevator and is wheelchair accessible, with handicap custom rooms available. It also offers wheelchair-accessible parking, a registration desk, a business center, and a lounge.
Hotel with EV Charging Stations
Equipped with Tesla Destination chargers, providing reliable and fast charging for Tesla owners. The chargers have a max capacity of 11 kW.
Hotel Taking Steps Towards Sustainability
Certifications:
Green Key (greenkey.global)
Answers last updated by our editors
Dog Friendly Hotel
4-Star Hotel
Guest Reviews
Tucked in the heart of Gävle, Best Western Hotel City Gavle boasts an enviable location that resonates with guests who have a penchant for convenience and accessibility. The hotel is perfectly positioned in the city center, offering close proximity to shops, restaurants and a myriad of attractions. Visitors appreciate the short distance to the beautiful park and the river, making it an ideal base for leisurely city walks and exploration.
Its central setting means everything is within reach, be it a concert at the nearby hall or a casual stroll to the bustling shopping centers. The hotel's locale is not only perfect for tourists but also advantageous for business visitors with easy access to the university and other key venues.
While being centrally located, the hotel maintains a quiet, peaceful atmosphere, allowing guests to unwind comfortably after a day's adventures. Additionally, the ease of access with free street parking and a well-connected transport network, enhances its appeal. This strategic location, combined with good value for money, makes Best Western Hotel City Gavle an excellent choice for those looking to explore Gävle with ease and convenience.
The breakfast experience at Best Western Hotel City Gavle receives overwhelmingly positive feedback from guests. Descriptions such as excellent, very good, fantastic and delicious are frequently used to highlight the diverse and fresh offerings. Guests often mention the great variety and generous selection available at the breakfast buffet with particular praise for the freshly squeezed orange juice, homemade dark bread and the well-prepared eggs. The cozy and inviting breakfast environment also adds to a pleasant dining experience.
Some guests note occasional issues, such as dry cheese rolls, poorly heated hot dishes or food running out towards the end of breakfast hours. However, these points are relatively rare compared to the numerous compliments. The gluten-free options were praised, though not without the occasional subpar experience.
Overall, the extensive and well-composed breakfast at Best Western Hotel City Gavle stands out as a major highlight of the stay, offering something for everyone and consistently meeting, if not exceeding, guest expectations.
The Best Western Hotel City Gavle offers a dining experience with a mix of highs and lows. Breakfast at the small on-site restaurant is highly praised for its great quality and variety, providing a positive start to the day. Lunch, too, can be a delightful experience with some guests particularly noting the delicious lasagna as potentially the best in Sweden.
In the evening, the hotel bar is a nice spot to unwind, boasting a good atmosphere and reportedly good food. Notably, the mushroom soup and other bar menu items receive commendations for being delicious. However, some guests have encountered variability in the quality of the hotel's dinner options with specific mentions of disappointing meals like a cold and tasteless cod back and heated Pytt i Panna.
A few diners mentioned that the restaurant's offerings could be more extensive and that the quality does not always match the prices. Instances of poor presentation and mediocre options have been noted. Overall, while the dining experience at the Best Western Hotel City Gavle has its high points, guests looking forward to dinner might find it a hit or miss.
The rooms at Best Western Hotel City Gavle display a broad spectrum of characteristics, often highlighting spaciousness and comfort alongside noticeable areas in need of improvement. Many guests appreciated the large family rooms with ample space, cozy beds and the convenience of having a fridge for personal items. The rooms are generally clean and the attentive staff further enhances the experience with professional service.
However, the hotel’s accommodations show signs of age and wear. Several reviews mention outdated and worn-out bathrooms with common issues including poor ventilation, mold and unpleasant odors. The absence of air conditioning makes the rooms either too warm or freezing cold, depending on the season, contributing to an overall inconsistent temperature control. Soundproofing is another concern, as thin walls and doors lead to a noisy environment.
While the rooms are described as clean and neat, they are often noted as small and cramped with insufficient space to move around comfortably. Additionally, some rooms lack modern amenities such as smart TVs and minibars. The outdated decor and dingy ambiance detract from the otherwise peaceful and comfortable setting.
Overall, while the hotel presents a fair option for short stays with its clean and spacious rooms for family use, the outdated facilities and inconsistent comfort levels call for a much-needed refurbishment to meet contemporary standards.
At Best Western Hotel City Gavle, guests have shared mixed experiences regarding the beds provided. On a positive note, many guests appreciated the comfort of the beds with several highlighting that the beds were particularly cozy and accompanied by comfortable bedding. The double beds, in particular, received praise for their size and comfort.
However, there were quite a few comments pointing out areas for improvement. Some guests found the beds to be either too hard or too soft with a number of beds described as having old or worn-out mattresses. Issues with the beds sliding apart during the night and the mattresses sinking or being hammock-like were also mentioned. Additionally, the pillows were often cited as uncomfortable and in need of replacement.
Concerning room configuration, several guests noted that the beds in single rooms were narrow and sometimes too small, leading to a less restful sleep. There were also mentions of some bed frames being tough with sharp edges, adding to the discomfort for some visitors.
Overall, while the hotel does offer comfortable beds according to a significant number of reviews, there is a bit of inconsistency in bed quality and comfort that may affect guests' experiences differently.
Guests have a mixed opinion about the cleanliness at Best Western Hotel City Gavle. Many appreciated the overall cleanliness of the hotel, describing it as clean and tidy with well-maintained rooms and a generally fresh atmosphere. Positive feedback highlights that the clean rooms, spotless elevator and neat common areas contributed to a comfortable stay. The lobby is noted to be cozy and clean and the cleaning staff are frequently commended for their good work.
However, some guests experienced issues with the cleanliness of certain areas. Concerns were raised about dirty glasses, dusty upholstery, hair in the shower and stains on towels and duvet covers. Several reviewers mentioned that the bathrooms felt outdated and had unpleasant smells with some parts like the toilet bowl and floor drains not being well-cleaned. Dust bunnies under the bed and a musty odor in some rooms were also noted as drawbacks. Breakfast cleanliness was mentioned as an area for improvement with unclean tables and missing items.
Despite these issues, the hotel’s overall cleanliness received positive remarks from several guests, especially in terms of the common areas and general room maintenance.
The reviews for the Best Western Hotel City Gavle highlight a consistently positive impression of the hotel's staff. Guests frequently describe the staff as friendly, helpful and accommodating. The reception staff, in particular, receive notable praise for their professionalism and willingness to assist with any issues, including providing thoughtful amenities like earplugs. Specific mentions of staff members' names suggest a personal touch in service, enhancing the guest experience.
Despite a few neutral comments about some staff members, the overall sentiment underscores a welcoming and cheerful atmosphere. The staff's dedication to maintaining a clean and fresh environment is also appreciated by guests, contributing to a pleasant stay. The helpfulness extends beyond the reception to include general service and even the bar and restaurant areas, where good food and great service are highlighted.
The positive interactions with the staff, coupled with their attentive and service-oriented approach, significantly contribute to the hotel's inviting and pleasant reputation. While some reviews note room conditions could use updating, the staff's friendliness and professionalism leave a lasting, favorable impression on visitors.
The Best Western Hotel City Gavle offers a generally positive Wi-Fi experience, appreciated by many guests. While a few faced connectivity issues in their rooms, others highlighted the excellent Wi-Fi availability throughout the hotel. The good location of the hotel is matched by its reliable Wi-Fi, ensuring guests can stay connected during their stay. Alongside commendable internet connectivity, guests also enjoyed the cozy and quite okay breakfast provided. Some concerns were raised about the condition of the Wi-Fi needing attention, but overall, the Wi-Fi service received favorable remarks.
At Best Western Hotel City Gavle, the parking situation presents a mix of convenience and challenges. Guests benefit from the proximity of parking garages located directly opposite or adjacent to the hotel, making it relatively easy to find parking spots nearby. For those willing to pay, there are heated and EV loading parking options available, adding a layer of convenience.
However, guests frequently mention the high cost of parking spaces, which is a notable downside, especially since free parking is not provided. Also, the parking garage's descent and door can be described as an experience, potentially tricky for some drivers. The garage itself has been called cramped and substandard with inadequate signposting adding to the confusion.
Additionally, the availability of parking can be inconsistent; on busy days, guests have had to park further away, even on public streets. This can be particularly inconvenient for travelers with heavy luggage. Clearer information regarding parking and easier access would significantly enhance the experience.
Overall, while the hotel offers good parking facilities with modern features, the costs and occasional difficulties with availability and access can be a drawback.
The reviews of the Best Western Hotel City Gavle highlight the amenities that make it a suitable choice for families traveling with children. Guests appreciated the spacious family rooms, noting that they come with comfortable beds for everyone, including real beds for all four members of a family. The rooms also feature a small table with comfortable armchairs, which provide a nice spot to relax or enjoy a meal.
While some guests mentioned a desire for more space and the absence of a refrigerator, the overall cleanliness and quiet atmosphere of the hotel received positive remarks. Families can expect friendly and helpful staff, contributing to a relaxed stay. Additionally, the hotel is described as dog-friendly, making it a good option for those traveling with pets. However, some reviews noted that the hotel might not be particularly child-friendly, so parents may want to consider this when planning their stay.
Overall, the family rooms at Best Western Hotel City Gavle offer a great, comfortable space for families, complemented by a friendly and accommodating staff.
Best Western Hotel City Gavle boasts nicely designed rooms that are both comfortable and well-maintained, making for a pleasant stay. The hotel is centrally located and offers good value for its affordable pricing. Guests have enjoyed the delicious breakfast, which includes a variety of selections such as heated Pytt i Panna and appreciated the quality food provided during their stay. The hotel is well-suited for family visits, especially for meeting grandchildren.
Despite these positive aspects, some guests have noted that the hotel lacks certain features that would typically justify its four-star rating, particularly pointing to the standard of the bathrooms and the thin pillows. However, the overall experience at Best Western Hotel City Gavle remains satisfactory with many finding it to be a nice hotel for a great night's stay.
Best Western Hotel City Gavle offers a range of amenities and services tailored for business travelers. The hotel's conference center and meeting rooms are noted as useful and business-friendly, ensuring a conducive environment for work-related activities. Guests consistently mention the friendly and respectful service provided by the timely staff, which contributes to a welcoming atmosphere.
The hotel's central location in the city is highlighted as a significant advantage, making it convenient for both business activities and tourist visits. Morning check-outs are described as easy and efficient, adding to the convenience for busy travelers. The reception area and the breakfast provisions receive positive feedback, contributing to a pleasant stay overall.
While there are minor concerns about noise between rooms and occasional disturbances, these do not seem to overshadow the overall satisfaction expressed by guests. For those seeking a balance of professional amenities and hospitable service in a central location, Best Western Hotel City Gavle provides a solid choice.
The 'Best Western Hotel City Gavle' is praised for its convenient location, situated close to the city center and offering good access to local eateries and attractions. Guests appreciated the good facilities, including key card entry and the availability of room service and breakfast in the room.
However, there are notable challenges for guests with disabilities. The hotel lacks automatic doors at the entrance and to the elevator and the heavy doors can be difficult for those with mobility impairments. The facility pictures, such as those of the sauna, are not accessible to all guests, which can be misleading.
While the hotel offers accommodating service and features an elevator, the conditions for accessible entrance can be tough. For guests using walkers, the environment was found to be somewhat crowded, making navigation difficult. Despite these accessibility issues, the family rooms are large and the overall location of the hotel remains a significant positive aspect for most guests.
The Best Western Hotel City Gavle offers a stay that is satisfactory but not luxurious. Guests appreciate its fantastic, very central location and great views. The breakfast is highly praised and the overall cleanliness is commendable with well-cleaned rooms and attentive cleaning staff. The hotel team is noted for being friendly and service-oriented and they go the extra mile by decorating rooms for guests generously. However, the atmosphere might appear luxurious at first glance, but some visitors find the standard of the bathrooms and the hotel rooms lacking, indicating it may not meet the expectations of a 4-star hotel. Additionally, there's no private parking and the rooms are described as neither cozy nor fancy. A fridge is available for storing essentials like soda and medicine, adding a convenient touch to the otherwise basic offerings.
Best Western Hotel City Gavle offers excellent accommodations for travelers with dogs. The hotel provides a comprehensive dog package that includes two dog beds, food and water bowls, dog treats and poo bags, ensuring dogs feel comfortable and at home. Guests appreciate the convenience of being able to bring their dogs with specific amenities like special dog rooms that cater to canine companions. The hotel even allows dogs in the restaurant, making it easier for pet owners to dine without leaving their pets behind.
Though there is a fee for bringing a dog with one guest noting a charge of 250 SEK for their dachshund, the overall experience is positive. Both the dogs and their owners feel welcome with the added touches like bowls, treats and bed provided in the room. The central location of the hotel is another bonus, as it does not pose any problem for those traveling with pets. Overall, Best Western Hotel City Gavle is highly recommended for its dog-friendly services and amenities, making it a favorable choice for pet owners.
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Location
Its central setting means everything is within reach, be it a concert at the nearby hall or a casual stroll to the bustling shopping centers. The hotel's locale is not only perfect for tourists but also advantageous for business visitors with easy access to the university and other key venues.
While being centrally located, the hotel maintains a quiet, peaceful atmosphere, allowing guests to unwind comfortably after a day's adventures. Additionally, the ease of access with free street parking and a well-connected transport network, enhances its appeal. This strategic location, combined with good value for money, makes Best Western Hotel City Gavle an excellent choice for those looking to explore Gävle with ease and convenience.
Breakfast
Some guests note occasional issues, such as dry cheese rolls, poorly heated hot dishes or food running out towards the end of breakfast hours. However, these points are relatively rare compared to the numerous compliments. The gluten-free options were praised, though not without the occasional subpar experience.
Overall, the extensive and well-composed breakfast at Best Western Hotel City Gavle stands out as a major highlight of the stay, offering something for everyone and consistently meeting, if not exceeding, guest expectations.
Dinner
In the evening, the hotel bar is a nice spot to unwind, boasting a good atmosphere and reportedly good food. Notably, the mushroom soup and other bar menu items receive commendations for being delicious. However, some guests have encountered variability in the quality of the hotel's dinner options with specific mentions of disappointing meals like a cold and tasteless cod back and heated Pytt i Panna.
A few diners mentioned that the restaurant's offerings could be more extensive and that the quality does not always match the prices. Instances of poor presentation and mediocre options have been noted. Overall, while the dining experience at the Best Western Hotel City Gavle has its high points, guests looking forward to dinner might find it a hit or miss.
Rooms
However, the hotel’s accommodations show signs of age and wear. Several reviews mention outdated and worn-out bathrooms with common issues including poor ventilation, mold and unpleasant odors. The absence of air conditioning makes the rooms either too warm or freezing cold, depending on the season, contributing to an overall inconsistent temperature control. Soundproofing is another concern, as thin walls and doors lead to a noisy environment.
While the rooms are described as clean and neat, they are often noted as small and cramped with insufficient space to move around comfortably. Additionally, some rooms lack modern amenities such as smart TVs and minibars. The outdated decor and dingy ambiance detract from the otherwise peaceful and comfortable setting.
Overall, while the hotel presents a fair option for short stays with its clean and spacious rooms for family use, the outdated facilities and inconsistent comfort levels call for a much-needed refurbishment to meet contemporary standards.
Beds
However, there were quite a few comments pointing out areas for improvement. Some guests found the beds to be either too hard or too soft with a number of beds described as having old or worn-out mattresses. Issues with the beds sliding apart during the night and the mattresses sinking or being hammock-like were also mentioned. Additionally, the pillows were often cited as uncomfortable and in need of replacement.
Concerning room configuration, several guests noted that the beds in single rooms were narrow and sometimes too small, leading to a less restful sleep. There were also mentions of some bed frames being tough with sharp edges, adding to the discomfort for some visitors.
Overall, while the hotel does offer comfortable beds according to a significant number of reviews, there is a bit of inconsistency in bed quality and comfort that may affect guests' experiences differently.
Cleanliness
However, some guests experienced issues with the cleanliness of certain areas. Concerns were raised about dirty glasses, dusty upholstery, hair in the shower and stains on towels and duvet covers. Several reviewers mentioned that the bathrooms felt outdated and had unpleasant smells with some parts like the toilet bowl and floor drains not being well-cleaned. Dust bunnies under the bed and a musty odor in some rooms were also noted as drawbacks. Breakfast cleanliness was mentioned as an area for improvement with unclean tables and missing items.
Despite these issues, the hotel’s overall cleanliness received positive remarks from several guests, especially in terms of the common areas and general room maintenance.
Staff
Despite a few neutral comments about some staff members, the overall sentiment underscores a welcoming and cheerful atmosphere. The staff's dedication to maintaining a clean and fresh environment is also appreciated by guests, contributing to a pleasant stay. The helpfulness extends beyond the reception to include general service and even the bar and restaurant areas, where good food and great service are highlighted.
The positive interactions with the staff, coupled with their attentive and service-oriented approach, significantly contribute to the hotel's inviting and pleasant reputation. While some reviews note room conditions could use updating, the staff's friendliness and professionalism leave a lasting, favorable impression on visitors.
Wi-Fi
Parking
However, guests frequently mention the high cost of parking spaces, which is a notable downside, especially since free parking is not provided. Also, the parking garage's descent and door can be described as an experience, potentially tricky for some drivers. The garage itself has been called cramped and substandard with inadequate signposting adding to the confusion.
Additionally, the availability of parking can be inconsistent; on busy days, guests have had to park further away, even on public streets. This can be particularly inconvenient for travelers with heavy luggage. Clearer information regarding parking and easier access would significantly enhance the experience.
Overall, while the hotel offers good parking facilities with modern features, the costs and occasional difficulties with availability and access can be a drawback.
Family
While some guests mentioned a desire for more space and the absence of a refrigerator, the overall cleanliness and quiet atmosphere of the hotel received positive remarks. Families can expect friendly and helpful staff, contributing to a relaxed stay. Additionally, the hotel is described as dog-friendly, making it a good option for those traveling with pets. However, some reviews noted that the hotel might not be particularly child-friendly, so parents may want to consider this when planning their stay.
Overall, the family rooms at Best Western Hotel City Gavle offer a great, comfortable space for families, complemented by a friendly and accommodating staff.
4 Star
Despite these positive aspects, some guests have noted that the hotel lacks certain features that would typically justify its four-star rating, particularly pointing to the standard of the bathrooms and the thin pillows. However, the overall experience at Best Western Hotel City Gavle remains satisfactory with many finding it to be a nice hotel for a great night's stay.
Business
The hotel's central location in the city is highlighted as a significant advantage, making it convenient for both business activities and tourist visits. Morning check-outs are described as easy and efficient, adding to the convenience for busy travelers. The reception area and the breakfast provisions receive positive feedback, contributing to a pleasant stay overall.
While there are minor concerns about noise between rooms and occasional disturbances, these do not seem to overshadow the overall satisfaction expressed by guests. For those seeking a balance of professional amenities and hospitable service in a central location, Best Western Hotel City Gavle provides a solid choice.
Accessible
However, there are notable challenges for guests with disabilities. The hotel lacks automatic doors at the entrance and to the elevator and the heavy doors can be difficult for those with mobility impairments. The facility pictures, such as those of the sauna, are not accessible to all guests, which can be misleading.
While the hotel offers accommodating service and features an elevator, the conditions for accessible entrance can be tough. For guests using walkers, the environment was found to be somewhat crowded, making navigation difficult. Despite these accessibility issues, the family rooms are large and the overall location of the hotel remains a significant positive aspect for most guests.
Luxury
Dog Friendly
Though there is a fee for bringing a dog with one guest noting a charge of 250 SEK for their dachshund, the overall experience is positive. Both the dogs and their owners feel welcome with the added touches like bowls, treats and bed provided in the room. The central location of the hotel is another bonus, as it does not pose any problem for those traveling with pets. Overall, Best Western Hotel City Gavle is highly recommended for its dog-friendly services and amenities, making it a favorable choice for pet owners.
No, Best Western Hotel City Gavle doesn't have any pool.
No, a spa isn't available at Best Western Hotel City Gavle.
Yes, Best Western Hotel City Gavle welcomes dogs.
Yes, parking facilities are available at Best Western Hotel City Gavle.
No, Best Western Hotel City Gavle doesn't have a gym.
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