Crossroads Inn & Suites
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Summary of reviewsCrossroads Inn & Suites earns high acclaim for its prime downtown Gatlinburg location, providing guests with convenient access to nearby attractions, shops and eateries, all within walking distance. Visitors appreciate the tranquility just off the main strip, combined with the ability to easily explore the town and beyond without traffic concerns.
Breakfast offerings receive mixed feedback. When available, the diverse selection including eggs, breakfast meats and fruits is well-received, described as "amazing" and "delicious." However, inconsistencies in availability and quality, often due to renovations or COVID-19 restrictions, bring some dissatisfaction when options are limited to basic grab-and-go items.
While not serving dinner directly, the hotel benefits from its proximity to various dining options, including a popular breakfast spot next door and discounted meals at partnering restaurants. This range of nearby eateries eliminates the need for driving, enhancing the guest experience.
Rooms at Crossroads Inn & Suites are praised for their cleanliness and spaciousness with modern amenities like refrigerators and microwaves. Suites offer great value with large TVs and ample storage. Nonetheless, inconsistencies are noted with some rooms appearing outdated and maintenance issues like non-functional appliances or dirty carpets occasionally mentioned.
Cleanliness generally stands out as a strong point with many guests noting well-maintained rooms and common areas. However, irregular housekeeping and specific issues, such as mold or dirty carpets, indicate a need for more consistent cleaning practices.
Staff experiences are varied. Many guests find the team helpful and friendly, particularly the front desk and housekeeping staff. Yet, reports of unhelpful or rude interactions suggest inconsistencies in service quality that could be improved.
WiFi service is another area of mixed reviews with some guests enjoying a fast and reliable connection while others experience frequent issues with connectivity and speed.
The pool receives generally positive feedback for being clean and family-friendly, despite some disappointment over its size and temperature. Maintenance issues and untidy conditions sometimes detract from the overall experience.
Parking is free, which is appreciated, but the lot's limited space and tight spots create challenges, especially during peak times. Organizational issues and inadequate marking exacerbate the situation.
Beds receive mixed reviews; many guests find them comfortable and clean, while others mention discomfort due to hardness and worn-out mattresses. Pillow quality also varies, contributing to inconsistent sleep experiences.
Fireplaces add a cozy touch when functional, but operational and maintenance issues often detract from their appeal.
In-room jacuzzis are highly praised for their size and cleanliness, considered a luxurious addition by many guests, despite occasional minor issues.
Overall, Crossroads Inn & Suites is valued for its excellent location, spacious rooms and amenities with certain areas needing attention for a more consistently positive guest experience.
Categories
Breakfast offerings receive mixed feedback. When available, the diverse selection including eggs, breakfast meats and fruits is well-received, described as "amazing" and "delicious." However, inconsistencies in availability and quality, often due to renovations or COVID-19 restrictions, bring some dissatisfaction when options are limited to basic grab-and-go items.
While not serving dinner directly, the hotel benefits from its proximity to various dining options, including a popular breakfast spot next door and discounted meals at partnering restaurants. This range of nearby eateries eliminates the need for driving, enhancing the guest experience.
Rooms at Crossroads Inn & Suites are praised for their cleanliness and spaciousness with modern amenities like refrigerators and microwaves. Suites offer great value with large TVs and ample storage. Nonetheless, inconsistencies are noted with some rooms appearing outdated and maintenance issues like non-functional appliances or dirty carpets occasionally mentioned.
Cleanliness generally stands out as a strong point with many guests noting well-maintained rooms and common areas. However, irregular housekeeping and specific issues, such as mold or dirty carpets, indicate a need for more consistent cleaning practices.
Staff experiences are varied. Many guests find the team helpful and friendly, particularly the front desk and housekeeping staff. Yet, reports of unhelpful or rude interactions suggest inconsistencies in service quality that could be improved.
WiFi service is another area of mixed reviews with some guests enjoying a fast and reliable connection while others experience frequent issues with connectivity and speed.
The pool receives generally positive feedback for being clean and family-friendly, despite some disappointment over its size and temperature. Maintenance issues and untidy conditions sometimes detract from the overall experience.
Parking is free, which is appreciated, but the lot's limited space and tight spots create challenges, especially during peak times. Organizational issues and inadequate marking exacerbate the situation.
Beds receive mixed reviews; many guests find them comfortable and clean, while others mention discomfort due to hardness and worn-out mattresses. Pillow quality also varies, contributing to inconsistent sleep experiences.
Fireplaces add a cozy touch when functional, but operational and maintenance issues often detract from their appeal.
In-room jacuzzis are highly praised for their size and cleanliness, considered a luxurious addition by many guests, despite occasional minor issues.
Overall, Crossroads Inn & Suites is valued for its excellent location, spacious rooms and amenities with certain areas needing attention for a more consistently positive guest experience.
Motel with Parking
Crossroads Inn & Suites provides parking for guests. It is located on the Parkway, offering convenient access to downtown Gatlinburg.
Cheap Motel
This Inn offers essential amenities and a comfortable stay at a budget-friendly price in Gatlinburg. Its location is convenient.
Accessible Motel
This hotel stands out for its cleanliness and convenient location, providing an easy walking distance to numerous shops and attractions. The hotel offers ramps instead of stairs, ensuring that certain areas are accessible for guests with disabilities.
Motel with Rooms With Jacuzzi / Hot-tub
Motel with Rooms With Fireplace
Motel near Ski Resorts
Motel with Swimming Pool
Heated Pool Outdoor Pool
Motel with Outdoor Pool
Motel with Heated Pool
Guest Reviews
Crossroads Inn & Suites boasts an outstanding location in downtown Gatlinburg, making it a prime choice for visitors who want convenience and accessibility. Guests repeatedly emphasize its proximity to a multitude of attractions, shops and restaurants—most of which are within walking distance. The hotel's central position offers easy access to popular sites such as Anakeesta, Ober Mountain, Skylift and Ripley’s Aquarium. This eliminates the need for frequent car use, allowing visitors to explore the entirety of downtown Gatlinburg on foot.
The hotel is strategically positioned just off the main strip, providing a tranquil setting while still being close to all the action. Many reviewers appreciate the ability to walk to everything they want to see or do, describing the location as perfect and ideal for strolling around town without getting caught in traffic. The convenience extends to easy travel back and forth between Gatlinburg and nearby Pigeon Forge, perfect for those looking to explore beyond the city limits.
Guests universally praise the hotel's situated spot, calling it amazing, excellent and fantastic. Whether traveling for a short stay or a longer vacation, the central location of Crossroads Inn & Suites offers an impeccable base for enjoying all that Gatlinburg has to offer. The added benefits of stress-free parking and the comfort of walking to local attractions without the hassle of driving make this hotel a favorite among visitors seeking to maximize their experience in this charming town.
'Crossroads Inn & Suites' has received mixed reviews regarding its breakfast offerings. On the positive side, many guests enjoyed a "great variety" with options like eggs, breakfast meats, fruits, bagels and biscuits, highlighting the breakfast as "amazing," "phenomenal," and "delicious." Guests appreciated that breakfast was available until 10 am with hot items such as waffles, cereals and fresh fruit frequently praised.
Conversely, a significant number of reviews expressed disappointment due to breakfast being unavailable or not as advertised, often citing renovations or COVID-19 restrictions. Some described the limited offerings as just "coffee, muffins and pre-packaged snacks," which fell short of expectations for a hot breakfast. The grab-and-go style breakfast was particularly criticized for its lack of variety and quality with some calling it "lame" or "pathetic."
Overall, when breakfast was available, it was highly appreciated by guests, offering a satisfying start to their day. However, inconsistencies in availability and quality left some guests dissatisfied.
Crossroads Inn & Suites boasts a strategic location that delights food enthusiasts. Guests rave about the proximity to an array of dining options, especially highlighting a fabulous breakfast spot next door and a popular seafood restaurant just across the street. The convenience is further enhanced by a nearby restaurant right at the hotel's exit driveway that serves good coffee and breakfast. Additionally, visitors enjoy a 20% discount at some partnering establishments. The hotel’s placement near downtown ensures that guests are close to a variety of restaurants, requiring no need to drive thanks to pedestrian-friendly crosswalks and traffic stops facilitating easy and safe access to nearby eateries.
Crossroads Inn & Suites has a mix of feedback, but one aspect continually shines through: the cleanliness and spaciousness of the rooms. Many guests appreciate the very clean, updated and roomy accommodations which are surprisingly large compared to other hotels in similar price ranges. Rooms are often described as super clean, comfortable and featuring modern amenities such as refrigerators, microwaves and coffee makers.
The hotel's suites, in particular, have been praised for their superb value, featuring large TVs, spacious layouts and good storage options. Guests have also noted the hotel’s convenient location, which is close to local attractions. Positive remarks frequently mention the comfortable beds and the well-organized room layouts that make settling in easy and relaxing.
While some rooms have been newly renovated, others showed signs of being outdated and in need of updating. There were occasional mentions of specific issues like non-functional refrigerators, mold or other maintenance concerns. Some guests found the beds awkward or uncomfortable and noticed that room cleanliness could sometimes be inconsistent with notable issues like dirty carpets or old furniture.
Despite a few negative points, the general consensus points to the rooms being clean, very spacious and generally comfortable, making Crossroads Inn & Suites a practical choice for travelers looking for value and convenience.
Crossroads Inn & Suites offers a mixed experience when it comes to bedding comfort. Many guests praise the beds for being comfortable and clean with several reviewers highlighting that the mattresses were soft and fresh, contributing to their restful sleep. The use of new mattresses in some rooms also enhanced the comfort for some visitors.
However, not all guests enjoyed their sleeping arrangements. A significant number reported that the beds were hard and uncomfortable, sometimes comparing them to sleeping on rock or wood pallets. The firmness was an issue for many, causing discomfort and even back pain. Additionally, the pillows received complaints for being small, lumpy and insufficient.
Overall, while some guests found the beds to be exceptionally comfortable, others faced difficulties with hard and worn-out mattresses. It seems the comfort level might vary significantly from one room to another, indicating inconsistent bed quality across the hotel. Despite the mixed feedback on bed comfort, the cleanliness of the bedding received positive mentions consistently.
Crossroads Inn & Suites has garnered a variety of feedback regarding cleanliness from its guests. Numerous reviews highlight the hotel's strength in maintaining clean rooms with many guests repeatedly mentioning their satisfaction with the cleanliness, tidiness and the fresh smell of their accommodations. Guests have noted that both the rooms and common areas are generally well-maintained with some emphasizing the updated and modern feel of the rooms. Housekeeping services often receive praise for their efforts in keeping the rooms spotless and well-stocked with fresh towels.
However, there are notable inconsistencies as some guests report issues such as mold in bathrooms, dirty carpets and inadequately cleaned bathrooms. Some reviews point out that housekeeping was irregular, trash wasn't always cleared promptly and certain areas like the pool and elevators could be better maintained. Additionally, issues like outdated bathroom fixtures and a lack of daily room cleaning were mentioned as areas in need of improvement.
While the general consensus reflects a positive experience in terms of room cleanliness, it is clear that the hotel could benefit from more consistent cleaning practices and addressing specific areas of concern to enhance the guest experience further.
The staff at Crossroads Inn & Suites has garnered a mix of reviews from guests, reflecting a range of experiences. Many guests praised the staff for being helpful, efficient and exceptionally friendly with front desk and housekeeping personnel often singled out for their courtesy and accommodating attitudes. Several guests noted that front desk and breakfast staff provided polite, helpful service and were responsive to requests. Some reviews mentioned standout staff members who went above and beyond to ensure a pleasant stay and there were instances of early check-ins accommodated without hassle.
However, there were numerous instances of dissatisfaction as well. A significant number of guests reported encounters with rude, unhelpful staff, particularly at the front desk with some describing the interaction as unwelcoming. There were also mentions of unresponsive management and inadequate customer service, suggesting potential inconsistencies in service quality.
Overall, while many found the staff to be a positive aspect of their stay, others experienced notable shortcomings in hospitality and professionalism.
Crossroads Inn & Suites offers free WiFi to its guests, but reviews reveal it is rather inconsistent. Some guests enjoyed fast and reliable internet throughout their stay, praising the high-speed connection and smooth performance in their rooms. However, many others experienced significant issues with frequent complaints about the WiFi not working at all or dropping in and out. Several guests mentioned they had trouble with their devices connecting to the network, while a few noted that the connection was simply too slow. Despite the potential for good connectivity, the recurring problems suggest that the WiFi service may need improvement to meet all guests' expectations.
The reviews for the pool at Crossroads Inn & Suites present a mixed bag of experiences. Generally, guests found the pool to be an enjoyable and clean facility with repeated mentions of the pool being nice and the area well-maintained. Families particularly appreciated the kid-friendly aspects, such as the good kiddie pool and fun splash area.
However, several reviews pointed out discrepancies between the advertised pool size and the actual experience, saying it appeared smaller and less impressive than in photos. Moreover, some guests faced issues with pool heating, noting that the pools were often cold and not heated. Maintenance lapses also surfaced in the reviews, including reports of the pool area being untidy or not consistently cleaned and broken amenities like poolside chairs and hot tubs.
Despite these inconsistencies, when the pool was functioning optimally, it was described as a great, relaxing feature that added value to their stay. The pool's proximity to various hotel facilities and its aesthetic with features like a balcony view of the outdoor pool were also appreciated, making it a popular spot among guests when in good condition.
Parking at Crossroads Inn & Suites has garnered a mixed response from its guests. Many visitors appreciated the free and provinceally free parking available on-site. Several found the parking area adequate and appreciated the convenience of not having to move their car once parked. Specifically, they noted ample parking and that the parking was manageable despite being tight.
However, an overwhelming number of reviews pointed out significant issues with parking. Guests frequently mentioned that parking spaces were tight, small and often overcrowded, particularly during holidays and weekends. The parking lot's limited space made it difficult for larger vehicles to maneuver. Several reviews highlighted that the parking situation could become chaotic, leading to difficulties in finding a spot, especially after 8 or 9 PM.
There were also concerns regarding safety and organization with some guests noting the presence of trash and old cars in the parking lot, as well as inadequate marking of parking signs. The issue of guests' cars being towed if no parking was available added to the frustrations.
Overall, while the parking is free and convenient for some, the limited and cramped nature of the parking lot poses a significant challenge for many guests, especially during peak times.
The reviews for the fireplaces at Crossroads Inn & Suites provide a mixed experience for guests. On the positive side, some guests appreciated the presence of a gas fireplace in their rooms, noting that it enhanced the cozy atmosphere when it was functioning properly. When the fireplace worked, it was described as fabulous and added a pleasant touch to the stay, contributing to clean and comfortable accommodations.
However, several guests encountered issues with the fireplaces during their stay. Common complaints included fireplaces that were not operational, difficult to turn on or out of service due to renovations. Some guests specifically mentioned paying extra for a fireplace that ultimately couldn't be used. Additionally, there were mentions of dirty fireplaces, indicating a lack of maintenance in certain rooms.
Overall, while the fireplace feature can be a delightful addition, it seems that the operational inconsistencies and maintenance issues at Crossroads Inn & Suites occasionally detract from the overall guest experience.
The Crossroads Inn & Suites features in-room jacuzzis that have received high praise from guests for their spaciousness and quality. Many reviews highlight how much they loved the jacuzzi tubs, describing them as huge, amazing, great and wonderful. The cleanliness of the jacuzzi was also noted with guests appreciating that the tubs were clean and in good working order. Although a few reviews pointed out minor issues such as a damp environment due to lack of ventilation and problems with draining, the overall sentiment remains very positive. The in-room jacuzzis at the Crossroads Inn & Suites clearly contribute significantly to guests' enjoyment and satisfaction.
Crossroads Inn & Suites stands out for its cleanliness and convenient location, providing an easy walking distance to numerous shops and attractions, making it a pleasant base for exploring the area. The hotel offers ramps instead of stairs, ensuring that certain areas are accessible for guests with disabilities. Many reviewers praised the presence of these ramps, highlighting it as a significant advantage for those who have difficulty with stairs.
Despite these positives, the hotel's overall accessibility requires improvement. A recurring issue is the limited number of accessible parking spots, which are often fully occupied, making it difficult for disabled guests to find suitable parking. Additionally, sidewalks are not consistently wheelchair accessible, posing challenges for some visitors. There's also feedback that the concrete is crumbling and the metal on some steps is protruding, which could be hazardous.
Moreover, there are not enough accessible rooms available and interested guests often need to request these rooms specifically. It was noted that the toilets in the rooms are not particularly accommodating for handicapped guests.
Although some stairs are rusting and the availability of accessible parking and rooms is limited, the hotel's cleanliness and friendly atmosphere are frequently acknowledged as positive aspects. These features make Crossroads Inn & Suites a decent option for those with limited accessibility needs who value a clean environment and a central location.
The heated pool at Crossroads Inn & Suites appears to be a mixed bag for guests. Many found the heated pool to be a delightful feature, appreciating the warmth and the comfort it added to their stay. Comments frequently described the pool as "clean" and well-maintained, contributing to a positive overall impression. The addition of a heated jacuzzi was also noted as a pleasant amenity. However, some guests mentioned issues with the pool heating, indicating that at times the pool was not heated properly or was slightly overheated. The pool's size received varied feedback with some guests finding it adequately sized while others felt it was too small. Despite these occasional grievances, the heated pool was generally regarded as a valuable and enjoyable aspect of the hotel experience.
The Crossroads Inn & Suites features an outdoor pool that has garnered mixed reviews from its guests. While it is noted for being easily accessible, its smaller size has been a recurring comment. Although some guests mentioned that the water is green, it appears consistent in cleanliness and maintenance. Overall, the pool seems to be an average amenity with varying opinions on its appearance and size.
Location Show Map
Location
The hotel is strategically positioned just off the main strip, providing a tranquil setting while still being close to all the action. Many reviewers appreciate the ability to walk to everything they want to see or do, describing the location as perfect and ideal for strolling around town without getting caught in traffic. The convenience extends to easy travel back and forth between Gatlinburg and nearby Pigeon Forge, perfect for those looking to explore beyond the city limits.
Guests universally praise the hotel's situated spot, calling it amazing, excellent and fantastic. Whether traveling for a short stay or a longer vacation, the central location of Crossroads Inn & Suites offers an impeccable base for enjoying all that Gatlinburg has to offer. The added benefits of stress-free parking and the comfort of walking to local attractions without the hassle of driving make this hotel a favorite among visitors seeking to maximize their experience in this charming town.
Breakfast
Conversely, a significant number of reviews expressed disappointment due to breakfast being unavailable or not as advertised, often citing renovations or COVID-19 restrictions. Some described the limited offerings as just "coffee, muffins and pre-packaged snacks," which fell short of expectations for a hot breakfast. The grab-and-go style breakfast was particularly criticized for its lack of variety and quality with some calling it "lame" or "pathetic."
Overall, when breakfast was available, it was highly appreciated by guests, offering a satisfying start to their day. However, inconsistencies in availability and quality left some guests dissatisfied.
Dinner
Rooms
The hotel's suites, in particular, have been praised for their superb value, featuring large TVs, spacious layouts and good storage options. Guests have also noted the hotel’s convenient location, which is close to local attractions. Positive remarks frequently mention the comfortable beds and the well-organized room layouts that make settling in easy and relaxing.
While some rooms have been newly renovated, others showed signs of being outdated and in need of updating. There were occasional mentions of specific issues like non-functional refrigerators, mold or other maintenance concerns. Some guests found the beds awkward or uncomfortable and noticed that room cleanliness could sometimes be inconsistent with notable issues like dirty carpets or old furniture.
Despite a few negative points, the general consensus points to the rooms being clean, very spacious and generally comfortable, making Crossroads Inn & Suites a practical choice for travelers looking for value and convenience.
Beds
However, not all guests enjoyed their sleeping arrangements. A significant number reported that the beds were hard and uncomfortable, sometimes comparing them to sleeping on rock or wood pallets. The firmness was an issue for many, causing discomfort and even back pain. Additionally, the pillows received complaints for being small, lumpy and insufficient.
Overall, while some guests found the beds to be exceptionally comfortable, others faced difficulties with hard and worn-out mattresses. It seems the comfort level might vary significantly from one room to another, indicating inconsistent bed quality across the hotel. Despite the mixed feedback on bed comfort, the cleanliness of the bedding received positive mentions consistently.
Cleanliness
However, there are notable inconsistencies as some guests report issues such as mold in bathrooms, dirty carpets and inadequately cleaned bathrooms. Some reviews point out that housekeeping was irregular, trash wasn't always cleared promptly and certain areas like the pool and elevators could be better maintained. Additionally, issues like outdated bathroom fixtures and a lack of daily room cleaning were mentioned as areas in need of improvement.
While the general consensus reflects a positive experience in terms of room cleanliness, it is clear that the hotel could benefit from more consistent cleaning practices and addressing specific areas of concern to enhance the guest experience further.
Staff
However, there were numerous instances of dissatisfaction as well. A significant number of guests reported encounters with rude, unhelpful staff, particularly at the front desk with some describing the interaction as unwelcoming. There were also mentions of unresponsive management and inadequate customer service, suggesting potential inconsistencies in service quality.
Overall, while many found the staff to be a positive aspect of their stay, others experienced notable shortcomings in hospitality and professionalism.
Wi-Fi
Pool
However, several reviews pointed out discrepancies between the advertised pool size and the actual experience, saying it appeared smaller and less impressive than in photos. Moreover, some guests faced issues with pool heating, noting that the pools were often cold and not heated. Maintenance lapses also surfaced in the reviews, including reports of the pool area being untidy or not consistently cleaned and broken amenities like poolside chairs and hot tubs.
Despite these inconsistencies, when the pool was functioning optimally, it was described as a great, relaxing feature that added value to their stay. The pool's proximity to various hotel facilities and its aesthetic with features like a balcony view of the outdoor pool were also appreciated, making it a popular spot among guests when in good condition.
Parking
However, an overwhelming number of reviews pointed out significant issues with parking. Guests frequently mentioned that parking spaces were tight, small and often overcrowded, particularly during holidays and weekends. The parking lot's limited space made it difficult for larger vehicles to maneuver. Several reviews highlighted that the parking situation could become chaotic, leading to difficulties in finding a spot, especially after 8 or 9 PM.
There were also concerns regarding safety and organization with some guests noting the presence of trash and old cars in the parking lot, as well as inadequate marking of parking signs. The issue of guests' cars being towed if no parking was available added to the frustrations.
Overall, while the parking is free and convenient for some, the limited and cramped nature of the parking lot poses a significant challenge for many guests, especially during peak times.
Rooms with Fireplace
However, several guests encountered issues with the fireplaces during their stay. Common complaints included fireplaces that were not operational, difficult to turn on or out of service due to renovations. Some guests specifically mentioned paying extra for a fireplace that ultimately couldn't be used. Additionally, there were mentions of dirty fireplaces, indicating a lack of maintenance in certain rooms.
Overall, while the fireplace feature can be a delightful addition, it seems that the operational inconsistencies and maintenance issues at Crossroads Inn & Suites occasionally detract from the overall guest experience.
Rooms with Jacuzzi / Hot-Tub
Accessible
Despite these positives, the hotel's overall accessibility requires improvement. A recurring issue is the limited number of accessible parking spots, which are often fully occupied, making it difficult for disabled guests to find suitable parking. Additionally, sidewalks are not consistently wheelchair accessible, posing challenges for some visitors. There's also feedback that the concrete is crumbling and the metal on some steps is protruding, which could be hazardous.
Moreover, there are not enough accessible rooms available and interested guests often need to request these rooms specifically. It was noted that the toilets in the rooms are not particularly accommodating for handicapped guests.
Although some stairs are rusting and the availability of accessible parking and rooms is limited, the hotel's cleanliness and friendly atmosphere are frequently acknowledged as positive aspects. These features make Crossroads Inn & Suites a decent option for those with limited accessibility needs who value a clean environment and a central location.
Heated Pool
Outdoor Pool
Yes, Crossroads Inn & Suites has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Crossroads Inn & Suites.
No, Crossroads Inn & Suites doesn't allow dogs.
Yes, parking facilities are available at Crossroads Inn & Suites.
No, Crossroads Inn & Suites doesn't have a gym.
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