Clarion Pointe Downtown Gatlinburg

Gatlinburg 35.71592500, -83.50943000 , 200 East Parkway (Show on Map)
7.0
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsClarion Pointe Downtown Gatlinburg has received generally positive reviews, bolstered by specific highlights across several categories. The hotel’s prime location in the heart of Gatlinburg is a major advantage, allowing easy access to the city’s attractions, shops and restaurants, making it very convenient for travelers who prefer exploring on foot. The location also offers beautiful views of downtown Gatlinburg and the surrounding mountains.

The complimentary breakfast is well-received, providing guests with a satisfying start to their day. The variety of options, including hot items like scrambled eggs and sausage, alongside the cleanliness and upkeep of the breakfast area, contribute positively to the overall experience, despite occasional issues with replenishment towards the end of service.

Rooms at the hotel are spacious, affordably priced and many offer impressive views. Cleanliness is often praised, though there are some noted inconsistencies in standards. Issues such as occasional mold, dated fixtures and infrequent housekeeping services were mentioned, but the comfort and size of the rooms are generally appreciated.

Staff at the hotel receive commendation for their friendliness and helpfulness with numerous guests highlighting positive interactions, particularly with the reception team. However, some variability in service quality indicates room for improvement in maintaining consistency.

The WiFi service at the hotel garners mixed reviews. While many guests found the WiFi to be reliable and effective, others experienced slow or spotty connections. Similarly, the parking situation presents challenges due to limited spaces, though the complimentary nature of the parking is a positive point.

For families, the hotel is well-regarded, offering a family-friendly environment and room layouts conducive to larger groups. Activities like the pool and gaming area are especially enjoyed by children, making the hotel a favorable choice for family vacations.

Beds at the hotel are frequently praised for their comfort and quality, significantly contributing to a pleasant stay. Most guests found the beds very comfortable, although isolated issues with cleanliness were noted.

Business travelers find the Clarion Pointe Downtown Gatlinburg to be convenient with adequate facilities like boardrooms and desks in the rooms, complemented by the professional and supportive staff.

In summary, Clarion Pointe Downtown Gatlinburg offers a convenient, comfortable and affordable option for travelers, especially for families and business guests, despite some areas that would benefit from improvements in maintenance and consistency in service.
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Categories
Hotel near Golf Courses
The Clarion Pointe is in close proximity to Gatlinburg Golf Course.

Business Hotel
This hotel has meeting rooms and event spaces. It provides services and amenities tailored for business needs.

Hotel with Parking
Clarion Pointe Downtown Gatlinburg provides parking for guests. It is located on East Parkway, offering access to the downtown area.

Cheap Hotel
Offers essential amenities such as free Wi-Fi. Its downtown location adds to its appeal for budget-conscious travelers.

Hotel with Outdoor Pool
This hotel offers a convenient outdoor pool for relaxation and is near downtown Gatlinburg. Guests can easily access local attractions.

Hotel near Ski Resorts

Family Friendly Hotel

Hotel with Swimming Pool

  Outdoor Pool  


Accessible Hotel

Hotel with Gym

Room Types
King Room - Non-Smoking This double room offers a tea and coffee maker and a TV with cable channels. The unit offers 1 bed.

Queen Room with Two Queen Beds - Non-Smoking This family room provides a tea and coffee maker and a TV with cable channels. The unit offers 2 beds.

King Room - Accessible/Non-Smoking This double room provides a tea and coffee maker and a TV with cable channels. The unit offers 1 bed.

Queen Room with Two Queen Beds - Accessible/Non-Smoking This quadruple room features a tea and coffee maker and a TV with cable channels. The unit has 2 beds.

Guest Reviews
7.0
Good
Location
Nestled conveniently in the heart of Gatlinburg, the Clarion Pointe Downtown offers an excellent location for visitors who wish to explore the city's attractions without the hassle of long drives or excessive travel time. Guests frequently highlight its proximity to downtown Gatlinburg, noting that the hotel is within walking distance to all the local attractions, shops and restaurants. Specifically, visitors find it easy to access the main strip, the aquarium, Anakeesta and the Smoky Mountain entrance from the hotel.

The hotel's placement on the main road, near Parkway and various trolley stops, enhances its appeal, making it a prime spot for guests who prefer to leave their car parked and simply enjoy the short walks to different sites. Many guests appreciate the beautiful views of downtown Gatlinburg and the surrounding mountains, which can be enjoyed from the hotel rooms.

Overall, the hotel's central location, combined with a quick walk to all the key points of interest in Gatlinburg and Pigeon Forge, makes it a popular choice among travelers looking for convenience and accessibility.

Breakfast
At Clarion Pointe Downtown Gatlinburg, guests generally have positive remarks about the breakfast offerings. Many appreciate the complimentary breakfast, noting it as a good, satisfying start to the day with a decent variety of options. The breakfast is frequently described as very good with several guests highlighting its delicious and nutritious nature. The inclusion of a wide range of choices, including hot items like scrambled eggs and sausage, is often praised. Additionally, the breakfast area is kept well-stocked and clean, adding to the pleasant experience.

The friendly and helpful staff further enhance the breakfast experience, ensuring that guests feel welcomed. The setup and operation hours are convenient for most visitors, contributing to a stress-free morning routine. Many guests found the breakfast to be enjoyable, complete and filling, making it a popular amenity.

However, some guests experienced issues such as limited options towards the end of the breakfast service, broken machines and occasionally inadequate replenishment of food items. Despite these inconsistencies, the overall sentiment leans positively with many finding the breakfast good and a great way to kick off their day in Gatlinburg.

Rooms
Clarion Pointe Downtown Gatlinburg offers a range of rooms that are generally spacious and affordably priced. Guests frequently highlight the good size of the rooms, noting them as large and comfortable with some rooms offering impressive views of downtown or the surrounding mountains. Cleanliness is another point often praised; many reviewers mention that the rooms are clean, tidy and well-kept. The rooms are also described as having comfortable beds and sufficient lighting.

However, guests commonly note some inconvenient aspects and areas needing improvement. Issues such as dirty washcloths, insufficient hand towel racks and the occasional presence of bugs are mentioned. The cleanliness standards are inconsistent with several instances of mold and mildew in bathrooms, damp or musty odors and housekeeping not thoroughly cleaning daily.

Some rooms appear dated with older fixtures and the need for better maintenance. Noise from neighboring rooms occasionally disrupts the stay. Basic room amenities like functioning TVs, sufficient lighting and effective air conditioning systems are not guaranteed, leading to varied experiences among guests. The hotel management's responsiveness to these issues varies, sometimes requiring multiple reminders to address problems like missing toiletries or clogged drains.

Although the location is appreciated for its convenience, the hotel's overall condition and dated furnishings sometimes detract from the guest experience. Despite the drawbacks, the positive aspects like price, room space and views may still make Clarion Pointe Downtown Gatlinburg a viable option for some travelers.

Beds
Clarion Pointe Downtown Gatlinburg offers a variety of beds that consistently receive high marks for comfort and quality. Many guests reported the beds being very comfortable with phrases such as comfortable beds, comfy beds and beds slept very comfortable appearing frequently. The king-size beds, in particular, were noted to be spacious and clean, often described as nice and even new-looking. Pillows often complemented the comfortable beds and were described as wonderful, soft and comfortable.

While the overall feedback on bed comfort was positive, a few guests experienced issues, such as damp bedding, cigarette burns and cleanliness concerns, including sticky substances under the covers and urine on the bathroom floor. Despite these isolated incidents, the general sentiment leaned towards favorable with most guests satisfied with the comfort and quality of the beds, which contributed significantly to a pleasant stay in downtown Gatlinburg.

Cleanliness
Clarion Pointe Downtown Gatlinburg has received a wide array of comments related to cleanliness, reflecting both positive and negative experiences from guests. Some visitors highlighted comfortable and clean rooms, praising the modern and spacious accommodations. They found the rooms to be very clean, tidy and appreciated the friendly and great team members. Several noted that the overall room condition was exactly as shown online, which met their expectations for cleanliness and comfort.

However, a significant number of reviews pointed out various issues regarding cleanliness and maintenance. Commonly mentioned problems included dirty floors, unclean bathrooms, mold in the swimming pool and overall room uncleanliness. Specific grievances noted include dirty washcloths left behind, hair and pubic hair in the bathrooms, broken furniture and black mold on air conditioning units. There were also reports of smudges on furniture, food particles and ketchup stains on walls, among other cleanliness concerns.

Guests indicated that housekeeping services were not consistent with some rooms not being cleaned during their stay and specific issues like overflowing trashcans in hallways. The lack of thorough cleaning extended to several areas, including the pool, which some guests found dirty and even hazardous.

In summary, while some guests found the rooms at Clarion Pointe Downtown Gatlinburg clean, comfortable and well-maintained, many others encountered significant cleanliness issues and areas in need of improved housekeeping and maintenance.

Staff
The staff at Clarion Pointe Downtown Gatlinburg generally receive praise for their friendliness and helpfulness. Many guests have described their interactions with the hotel personnel as positive, noting that the staff is extremely polite, accommodating and attentive. The reception team particularly stands out, often mentioned as great and welcoming, ensuring a smooth check-in process. Despite these positive remarks, some reviews indicate variability in service quality with certain guests encountering rude or indifferent behavior from some staff members, particularly at the front desk. Nonetheless, the predominant sentiment highlights the staff's dedication to providing helpful and friendly service, contributing positively to the overall guest experience.

Wi-Fi
Clarion Pointe Downtown Gatlinburg offers varying experiences with its WiFi. Many guests highlighted the good and reliable WiFi connection, noting that it never gave them any issues. Positive mentions also include praise for top-notch WiFi, suggesting a pleasant online experience during their stay. On the other hand, some guests encountered challenges, describing the WiFi as slow, spotty or even non-existent at times. There were instances where the internet connection was troublesome enough to affect watching TV or browsing the web. Despite these occasional setbacks, the hotel provides free internet, which is a valued amenity for many travelers. Overall, while the WiFi quality can be inconsistent, it does receive commendations from several guests who found it satisfactory.

Parking
Clarion Pointe Downtown Gatlinburg offers the convenience of complimentary parking, which is often appreciated by guests. However, the overall parking experience at the hotel is mixed. Many guests have noted that parking can be quite limited and finding a spot close to their rooms can be challenging, particularly during busy times. The parking spaces are described as small and cramped, leading to difficulties, especially for larger vehicles. Some guests have mentioned that the parking lot can get super packed, resulting in a hunt for available spots or finding all spaces taken upon returning in the evening. On the positive side, the hotel maintains the parking area well, cleaning it every morning and having any parking included at no extra cost is considered a plus. Nonetheless, it's evident that the hotel could benefit from expanding and renovating their parking facilities to better accommodate their guests.

Family
Clarion Pointe Downtown Gatlinburg is highly praised for being perfect for family getaways. Guests consistently describe their stays as great and amazing with many highlighting how much their families loved it. The hotel offers a family-friendly atmosphere and a good family room layout, often featuring two full beds which is convenient for larger families.

Activities for children are a major plus with many parents noting that their kids enjoyed the pool and the view from the room. The pool and gaming area are particularly loved by kids, making it an ideal location for family gaming. However, some guests mentioned a lack of an indoor pool which was a slight disappointment for their families.

Despite this, the overall family-friendly environment, family-friendly room layouts and thoughtful amenities like a breakfast that serves as a great start to the day make the hotel a worthwhile choice for family stays. It's an affordable option that many families would definitely consider returning to for another fun-filled vacation.

Business
Clarion Pointe Downtown Gatlinburg offers a convenient option for business travelers, praised for providing great value for money. The professional staff enhances the experience, ensuring that guests feel well-supported throughout their stay. The presence of a boardroom and desks in the rooms adds to the convenience for those traveling for work. However, it is worth noting that there is a lack of comprehensive business support services and amenities. Despite these limitations, the hotel's overall appeal and practicality make it a commendable choice for business purposes.


Yes, Clarion Pointe Downtown Gatlinburg has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Clarion Pointe Downtown Gatlinburg.

No, Clarion Pointe Downtown Gatlinburg doesn't allow dogs.

Yes, parking facilities are available at Clarion Pointe Downtown Gatlinburg.

Yes, Clarion Pointe Downtown Gatlinburg has a gym.

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