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Summary of reviewsSmartflats - New Yorker provides a well-rounded accommodation experience primarily highlighted by its exceptional location and spacious, modern apartments. Situated close to the main train station and several public transportation options, including trams and buses, this property ensures convenient access to Luxembourg's city center and the airport. Guests greatly value the quiet neighborhood, despite it not being the city's nicest and appreciate the proximity to supermarkets, dining spots and late-opening grocery stores. The availability of free on-street parking during evenings and early mornings further enhances the practicality of staying here.
The apartments themselves receive commendations for their brightness, modern design and ample space, making them ideal for families or groups. Guests frequently praise the large living areas, functional kitchens and multiple bathrooms, which make longer stays comfortable. Despite minor issues like rudimentary kitchen equipment and occasional cleanliness lapses, the overall sentiment is positive, emphasizing the good value for money and favorable location.
Although cleanliness is a recurrent issue with reports of dirty apartments, unclean common areas and inadequate cleaning services, the general layout and newness of the interiors are noteworthy. Comfortable beds and well-appointed amenities, alongside pleasant outdoor spaces in some apartments, contribute to a comfortable stay. However, the inconsistency in cleanliness highlights a significant area for improvement.
Staff and customer service experiences are mixed. While some guests appreciate the 24-hour availability of assistance and responsive interactions, many point to poor communication, unresponsiveness and unreliable technical support. The absence of on-site personnel and issues like malfunctioning door locks and missing door codes often exacerbate the problem, leading to a need for better management and more dependable customer support.
Wi-Fi connectivity is another area with varying feedback, working well in living rooms but often failing to reach bedrooms. Despite the inclusion of important TV channels, some technical difficulties hinder the overall experience.
Families find the spacious apartments particularly suitable with the layout offering ample room and conveniences like two bathrooms. However, some aspects like cooking facilities and specific amenities for young children could be improved. The comfort of primary beds is generally praised, although sofa beds and the provision of essential linen and pillows sometimes fall short.
While Smartflats - New Yorker is rated as a three-star property, many guests remark on its potential to upgrade to a five-star experience with a focus on resolving minor inconveniences and improving service quality. The quiet, nicely furnished apartments, combined with their strategic location and value for money, make this an appealing option for both leisure and business travelers planning a visit to Luxembourg.
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Apartment with Free Wi-Fi
