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Pestana Promenade Ocean Resort Hotel

Funchal , Rua Simplicio Dos Passos Gouveia,31 (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsPestana Promenade Ocean Resort Hotel is lauded for its outstanding coastal location that combines scenic beauty with convenience. Situated by the sea and close to the city center, the hotel offers easy access to a vibrant promenade, various attractions and excellent restaurants. Guests often revel in the stunning ocean views from their rooms and the tranquil ambiance provided by the lush palm park surrounding the pool area. The hotel's proximity to Funchal city center, either by a short bus ride or a leisurely walk, ensures that visitors can effortlessly explore local culture and nightlife.

The breakfast at the hotel is highly praised for its variety and quality, featuring a comprehensive buffet that includes fresh bread, Portuguese custard tarts, made-to-order omelettes and a rich selection of fruits and cold cuts. Guests also enjoy the fresh orange juice and an occasional touch of fizz, enhancing the luxurious feel of the meal, often enjoyed on a sea-view terrace. Despite some minor criticisms regarding monotony, the overall consensus is that breakfast is excellent and caters to a wide range of tastes.

Dinner experiences evoke mixed feelings among guests. Themed evenings and fish buffets are appreciated, yet criticisms point to a limited and sometimes bland selection, causing some to find the buffet overpriced for the quality provided. Many guests opt to dine in Funchal to satisfy their culinary expectations.

Rooms at the hotel are generally well-received for their spaciousness, cleanliness and comfort. With spectacular views of the ocean or pool, guests find the accommodations to be restful, despite occasional mentions of dated decor or minor wear and tear. Ground-level rooms or those near the pool sometimes receive mixed feedback due to noise or less desirable views.

Cleanliness stands out as a significant positive with guests consistently commending the immaculate condition of the rooms and common areas. The hotel's friendly and responsive staff further enhance this aspect by maintaining a welcoming environment. While minor oversights in cleaning are noted occasionally, the overall standard remains high.

The staff at Pestana Promenade Ocean Resort Hotel are celebrated for their friendliness and professionalism. Their warm, accommodating nature and efficient service across the hotel's various departments contribute significantly to the guests' positive experiences.

The pool area, featuring multiple well-maintained and aesthetically pleasing pools, garners significant admiration from guests. The availability of sun beds and the serene, lush surroundings enhance the relaxation experience, making it a favorite spot for visitors.

For families, the hotel offers ample amenities, spacious rooms and a family-friendly atmosphere, ensuring an enjoyable stay for multi-generational visitors.

Guest opinions on the beds are mixed with commendations for their comfort contending with criticisms of spring mattresses and worn-out bedding. Addressing these concerns could notably improve the overall sleep quality for guests.

While the hotel generally provides a solid 4-star experience with its friendly service and comfortable amenities, some guests feel that certain areas, particularly the indoor pool and Wi-Fi connectivity, require improvement to fully meet the expected value for money.

Overall, Pestana Promenade Ocean Resort Hotel offers a memorable stay with its prime location, exceptional views, excellent breakfast and high cleanliness standards, complemented by a friendly and helpful staff.
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Luxury Hotel

This modern 4-star oceanfront hotel features a stunning infinity pool that blends with the horizon. It offers direct access to the promenade and includes a well-appointed spa for guest relaxation.

Hotel with Infinity Pool

Known for having one of the largest swimming pool areas among Madeira hotels, this resort includes a sparkling infinity pool with impressive sea views directly overlooking the ocean promenade.

Hotel near The Beach

This ocean resort hotel is located close to the beach, offering easy access to the waterfront. It provides stunning ocean views and a range of amenities for beach lovers.

Hotel Taking Steps Towards Sustainability

This Pestana hotel participates in the group's PLANET GUEST sustainability program. The program emphasizes respect for the planet and the appreciation of natural resources, with all Pestana hotels in Madeira being Green Key certified.

Hotel with Spa

Features a spa and wellness center. The hotel provides a range of treatments and facilities for a relaxing and rejuvenating stay.

Family Friendly Hotel

This hotel offers contemporary accommodations with views of the Atlantic Ocean. It features amenities suitable for families, including swimming pools and proximity to local attractions, making it a convenient base for exploring Funchal.

Hotel with Swimming Pool

This hotel features one of the longest infinity pools in Europe, offering stunning ocean views. The spacious sun deck and poolside service ensure a relaxing and enjoyable experience.

Infinity Pool Indoor Pool Panoramic View Pool Outdoor Pool

Business Hotel

This hotel is tagged as offering business-friendly amenities and services, although specific details are not available in the provided context.

Accessible Hotel

This resort is wheelchair accessible, with elevators/lifts and rooms with adapted bathrooms available upon request. It features a large outdoor pool complex and an indoor pool with jet streams and a jacuzzi, ensuring accessibility for various recreational activities.

Hotel with Gym

This hotel features a modern fitness center with a variety of equipment. Guests have access to indoor and outdoor swimming pools, a spa, and wellness treatments. The hotel offers fitness classes and personalized training programs.

4-Star Hotel

This hotel offers spacious units with sea views and is located near Praia Formosa Beach. It features multiple swimming pools and dining options.

Hotel with Outdoor Pool

Pestana Promenade features a long outdoor pool with ample space for swimming and relaxation. The hotel offers direct access to the promenade and a variety of dining options, enhancing the poolside experience.

Hotel with Panoramic View Pool

Features oceanfront accommodations with stunning views and a long promenade for leisurely walks. The resort offers multiple pools and dining options, providing a relaxing and picturesque setting for a memorable stay.

Hotel with Indoor Pool

As an ocean resort hotel, it is expected to have a great indoor pool, as part of its facilities. This provides guests with a relaxing environment for swimming and recreation, complementing the oceanfront location.

Hotel for Honeymoon

Romantic Hotel

Hotel with Parking

Room Types

Classic Twin Room with Sea View This spacious room has a balcony overlooking the ocean. Decorated with modern furniture in neutral tones, it features a seating area, a cable TV and a minibar.

Classic Twin Room with Side Sea View This spacious room has a balcony with partial views of the ocean. Decorated with modern furniture in neutral tones, this room features a seating area, a cable TV and a minibar.

Superior Twin Room with Sea View The spacious twin/double room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a bath or a shower. The unit has 2 beds.

Twin Room The room is located on the -1 floor in a building with no elevator. Please note that the room is accessed via steps.

Double or Twin Room with Pool View This air-conditioned twin/double room includes a flat-screen TV with cable channels and a private bathroom.

Double or Twin Room with Pool View (2 Adults + 1 Child) This air-conditioned twin/double room is comprised of a flat-screen TV with cable channels and a private bathroom.

Twin Room with Sea View (2 Adults + 1 Child) This air-conditioned twin room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views. The unit has 3 beds.

Superior Twin Room with Sea View (2 Adults + 1 Child) This air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views. The unit offers 3 beds.

About Pestana Promenade Ocean Resort Hotel

License: 3982

Guest Reviews

8.4

Very Good

Location

Situated in a prime coastal location, Pestana Promenade Ocean Resort Hotel has received high praise for its exceptional setting. Nestled right by the sea and close to the city center, the hotel offers guests both convenience and breathtaking ocean views. Its proximity to a vibrant promenade and an array of nice restaurants make it an ideal spot for both relaxation and exploration.

Guests have highlighted the hotel's beautiful, tranquil surroundings with a stunning backdrop that enhances the overall ambiance. The views from the rooms over the sea are regularly described as spectacular and the pool area set in a palm park adds to the serene atmosphere. The hotel's cleanliness, coupled with friendly and accommodating staff, further contributes to a comfortable stay.

Perfectly located, the hotel is within walking distance of various attractions and activities, allowing visitors to enjoy a mix of tranquility and city life. The accessibility to Funchal city center, either by a short bus ride or a pleasant half-hour walk, ensures that guests can easily explore the local culture and nightlife.

Overall, guests appreciate the central, yet peaceful location which offers both stunning landscapes and the convenience of nearby amenities, making Pestana Promenade Ocean Resort Hotel an excellent choice for a relaxing holiday.

Breakfast

At Pestana Promenade Ocean Resort Hotel, guests consistently praise the breakfast offerings for their variety and quality. Many note the exceptional and extensive breakfast buffet, highlighting the abundance and diversity of dishes available. Diners can enjoy fresh bread, Portuguese custard tarts, pancakes, made-to-order omelettes and a rich selection of fruits and cold cuts. Freshly squeezed orange juice and occasionally fizz add a touch of luxury to the meal, which is served until 11 am.

Guests appreciate the mix of sweet and savory options and the inclusion of gluten-free choices. The breakfast setting, often on a terrace with a sea view, enhances the dining experience. The friendly, attentive and hardworking breakfast service staff also contribute to a positive experience.

There are some minor critiques; a few guests find the breakfast monotonous despite its largeness and suggest a focus on higher quality over the quantity in some areas. Despite potential crowding issues, particularly noted during the pandemic, the overall consensus is that the breakfast at the hotel is fantastic, catering to a wide range of tastes and providing a plentiful start to the day.

Dinner

The Pestana Promenade Ocean Resort Hotel offers a dining experience with a mix of opinions from guests. Themed dinners every evening were appreciated for their variety, especially the excellent fish buffets. Some guests found the dinner buffet to be excellent and well-priced with a selection that includes fish, meat and vegetarian options.

However, there were notable criticisms. Many found the dinner selection limited and lacking in taste with the quality deteriorating compared to previous years. The dining area itself was described as outdated and reminiscent of a cafeteria, lacking the cozy ambiance desired in a restaurant setting. The cost of the dinner buffet was also a point of contention with guests feeling it was too expensive for the quality provided.

Vegetarian choices were particularly limited and overall satisfaction with the dinner buffet varied with some describing it as almost inedible or mediocre. The inconsistent quality and high prices led several guests to recommend dining in Funchal instead.

In summary, while the themed evenings and specific dishes like the fish buffet received praise, there is a clear need for improvement in terms of variety, quality and ambiance to meet the expectations set by the rest of the hotel.

Rooms

The rooms at Pestana Promenade Ocean Resort Hotel are consistently praised for their spaciousness, cleanliness and comfort. Many guests enjoyed beautiful views of the ocean or the pool from their rooms, contributing to a restful experience. The accommodations are well-maintained with high-quality furnishings and comfortable beds, ensuring a pleasant stay.

However, there are occasional mentions of the hotel showing signs of age with some rooms exhibiting wear and tear or dated decor. A few rooms located at ground level or near the pool received mixed feedback due to less desirable views or noise from walkways, but overall, the majority of guests found their rooms to be well-equipped and satisfying.

Friendly and accommodating staff enhance the experience, ready to assist with any queries. Some guests benefited from room upgrades, appreciating the added space and amenities. Despite minor issues, such as occasional humidity or lack of complimentary water, the overall sentiment towards the rooms is positive, highlighting their generous size, cleanliness and comfort.

Beds

Guests' experiences with the beds at Pestana Promenade Ocean Resort Hotel offer a mixed review. On a positive note, several guests appreciated the comfortable, large and wide beds, describing some as being so comfy that they stand out as notable features of their stay. The presence of comfortable, sizable beds was also praised with one guest particularly enamored with a huge, super comfy bed and pillows.

However, there were recurring issues reported by guests that should be addressed. A common concern was the discomfort associated with the spring mattresses with some feeling the springs sticking out and describing them as too soft or akin to a waterbed. The beds' condition was flagged with several guests noting the need for replacements due to the mattresses being worn out or terribly uncomfortable.

The bedding itself did not escape criticism with mentions of dirty linens, a lackluster quality of bedding and lumpy or hard pillows adding to a less favorable sleep experience. Lastly, some guests found the arrangement of two single beds sliding apart as particularly troublesome.

Overall, while there are commendations for the bed comfort from some guests, the hotel would benefit from addressing the various issues raised to enhance the overall sleep quality for its guests.

Cleanliness

The Pestana Promenade Ocean Resort Hotel stands out primarily for its exceptional cleanliness. Guests frequently commend the hotel for being clean and modern with rooms that are impeccably maintained. The facility is well-furnished, creating a comfortable and inviting environment. Reviews highlight the spotless condition of the bathrooms and the fresh appearance of the rooms, which are cleaned meticulously every day, complete with fresh towels.

Both the indoor and outdoor pool areas are well cared for with the pool area being described as particularly pleasant and beautifully landscaped. The hotel's setting is often noted as beautiful, adding to the overall positive experience.

Despite minor issues such as occasional dust or hair overlooked during cleaning and sporadic lapses in changing towels or emptying trash bags, the general consensus affirms that the cleanliness is top-notch. The hotel might not be new, but the staff's friendly service and dedication to maintaining a clean environment are evident.

Some guests mentioned reductions in benefits and rising prices post-pandemic, which slightly affected the experience. However, the reasonable pricing and good state of the rooms overall left a favorable impression. While WiFi access and occasional cleanliness oversights were noted, the overall high standard of cleanliness and the well-maintained facilities largely contribute to a positive stay at the hotel.

Staff

The staff at Pestana Promenade Ocean Resort Hotel consistently receive glowing reviews for their exceptional service and friendliness. Guests frequently emphasize the warmth and helpfulness of the personnel, highlighting the efficient and professional demeanor of the reception team, the attentiveness of the service staff and the overall customer-oriented approach. Special mentions include the managers and individual staff members who go above and beyond to make guests feel welcomed and comfortable. Whether at the front desk, the restaurant or during breakfast service, the team is noted for being consistently cheerful and obliging, contributing to an overwhelmingly positive experience. Despite an occasional mention of rudeness, the overwhelming consensus is one of a supportive, welcoming and friendly environment where staff members readily assist and provide excellent service, ensuring a memorable stay for all visitors.

Wi-Fi

Guests of the Pestana Promenade Ocean Resort Hotel have shared various experiences with the Wi-Fi service at the establishment. While enjoying many aspects of the hotel, several guests faced inconsistencies with Wi-Fi connectivity, particularly in their rooms and around the pool area. The connection was often characterized as unreliable with frequent drops making it practically unusable at times. Some even reported having to change rooms due to insufficient Wi-Fi access. Additionally, concerns were raised regarding the security of the Wi-Fi network. Despite these setbacks, guests still appreciated other facets of their stay, such as the selection of dinner options, even though there were occasional disappointments unrelated to the Wi-Fi service.

Pool

The Pestana Promenade Ocean Resort Hotel boasts an impressive pool area that has garnered significant praise from its guests. Visitors have highlighted the lovely pool area with always available sun beds, ensuring ample relaxation space. The pools themselves are described as beautiful, well-maintained and paradise-like in their decor. Multiple pool options, including an indoor pool and an outdoor hot tub overlooking the ocean, add to the resort’s charm.

Guests repeatedly express their enjoyment of the pools, remarking on their great quality and delightful atmosphere. The stunning infinity pool, alongside several other aesthetically pleasing pools, offers comfort and outstanding views of the ocean. The heated pool, in particular, is noted for its pleasing warmth and scenic vistas.

The surrounding area complements the pool's appeal with lush greenery and well-organized sunbathing spots enhancing the overall experience. The friendly and helpful staff, combined with excellent service, further contribute to the positive feedback, making the pool area a highlight of the stay at this beautiful hotel.

Family

Pestana Promenade Ocean Resort Hotel is an ideal choice for families, offering plenty of amenities and facilities to keep children entertained. The hotel is highly recommended for family stays with guests expressing satisfaction about traveling with young children, including 1-year-old twins. The large rooms provide ample space, even for groups of three and the presence of a nice park and greenery further adds to the family-friendly atmosphere. Additionally, the hotel features a shallow area suitable for toddlers, making it perfect for kids. Overall, the resort caters well to families of multiple generations, ensuring that everyone, from young children to grandparents, can have a happy and comfortable stay.

4 Star

Pestana Promenade Ocean Resort Hotel offers a genuinely good 4-star experience with its variety of comfortable amenities and services. Guests often highlight the very friendly staff, which significantly enhances the overall stay. The hotel provides facilities consistent with its rating, though it appears some aspects are in need of renovation.

However, there are concerns about the value for money with the price point reflecting a 4-star level, but some guests finding the supporting services lacking. The indoor pool is reported as not being heated and some rooms experienced issues such as no Wi-Fi. The hotel's state shows signs of wear and there have been instances where guests had to change rooms.

Additionally, clarity in the booking process is suggested, especially regarding room locations, as some apartments are located in the basement and this might not be explicitly clear to all guests. Despite these points, the core offerings of the hotel retain the essence of a solid 4-star experience.

Yes, Pestana Promenade Ocean Resort Hotel has pool(s) that belong to one or more of the following categories: Infinity Pool, Indoor Pool, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Pestana Promenade Ocean Resort Hotel.

No, Pestana Promenade Ocean Resort Hotel doesn't allow dogs.

Yes, parking facilities are available at Pestana Promenade Ocean Resort Hotel.

Yes, Pestana Promenade Ocean Resort Hotel has a gym.

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