Info
Summary of reviewsHotel LiVEMAX Kobe Sannomiya is praised for its prime location, providing convenient access to Shin-Kobe Station and Sannomiya Station. This strategic positioning allows guests to easily explore the city of Kobe while enjoying a quiet atmosphere slightly removed from the busy city center. Travelers appreciate that essential amenities like convenience stores are within walking distance, making the location ideal for both leisure and business visits.
While the hotel garners positive reviews for its convenient location, improvements in cleanliness are needed. The current state of indoor maintenance is underwhelming, with reported issues such as dirty walls, moldy shower curtains, and insufficient cleaning that leaves hair strands from previous guests on the floors. Insects and dust accumulation also add to the discomfort experienced by guests. Addressing these concerns would significantly enhance the overall guest experience.
The staff at Hotel LiVEMAX Kobe Sannomiya receive commendation for their courteous service, particularly during late-night check-ins, and willingness to assist with logistical matters such as luggage storage and resolving booking issues. Guests appreciate the thoughtful gestures, like providing extra amenities for children and attempting effective communication even in non-native languages. The staff's dedication to improving language skills and providing a comfortable stay is evident, despite occasional lapses in customer service. Although some bureaucratic approaches can be encountered, the overall impression of the staff reflects a welcoming and supportive environment.
Show moreRead review summaries for all categories
Categories
