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Summary of reviewsHoliday Inn Bern Westside by IHG, is highly regarded for its strategic location, seamlessly integrated with a comprehensive shopping center offering over 80 shops, a cinema, a food court and the Bernaqua water park. Guests appreciate the convenience of having everything within reach, along with excellent connectivity to Bern's city center via public transportation. The tranquil surroundings right off the highway provide a peaceful retreat without compromising easy access to the city's attractions.
Breakfast at the hotel is noted for its variety and quality with an extensive buffet featuring sweet and savory options. The professional and friendly service enhances the pleasurable dining experience, especially for families, as children under 12 can dine for free. While some guests feel that the breakfast could offer more variety, the overall feedback remains positive.
The dinner service has its highs and lows with many guests praising the quality and taste of the meals and the elegant ambiance of the restaurant. Families benefit from children eating for free, though some guests find the menu limited and costly. Despite a few concerns about service and hygiene, the convenience and quality of the on-site dining options are generally appreciated.
Rooms at the hotel are described as spacious, clean and comfortable, often featuring scenic views of the Swiss mountains. High-quality bedding and effective soundproofing ensure a restful stay. While some rooms might benefit from updates, the overall guest feedback highlights a positive and comfortable experience. Cleanliness is mostly praised, though occasional lapses in housekeeping have been noted.
The staff at Holiday Inn Bern Westside receive high marks for their friendliness, professionalism and helpfulness. The multilingual team is noted for their welcoming nature and eagerness to assist, contributing significantly to the positive guest experience.
WiFi connectivity at the hotel is generally reliable and complimentary, though a few guests have experienced occasional issues with signal strength. The hotel's complimentary access to the Bernaqua wellness center is a standout feature, offering three-hour sessions to enjoy various pools, slides and a sauna. This amenity is particularly valued by families, enhancing the overall guest experience.
The gym facilities, while met with mixed reviews, are appreciated for their proximity and convenience. The free access to a nearby fitness studio and thermal bath adds value for fitness enthusiasts. The pool amenities, including access to Bernaqua, receive high praise, especially from families who enjoy the children's water games and slides.
Parking at the hotel is convenient and secure, although the cost is considered high by some guests. The availability of parking options contributes to a hassle-free experience for car travelers. Finally, the hotel's family-friendly features, such as free meals for children and comfortable accommodations, make it an appealing choice for families. The inclusive access to the water park further cements its reputation as a family-oriented destination.
In conclusion, the Holiday Inn Bern Westside by IHG, offers a well-rounded and convenient experience with notable strengths in location, dining options, room comfort and exceptional staff service, making it an ideal choice for various types of travelers, particularly families.
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