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Summary of reviewsFranschhoek Country House & Villas is a luxurious hotel located in the heart of the winelands, offering stunning views and a world-class location that is ideal for visiting wine estates and restaurants. The breakfast is a standout feature with a wide variety of excellent options and amazing artistry and flair. The on-site restaurant is a must-visit for foodies with consistently praised delicious and divine meals. The rooms are beautiful, luxurious, clean and spacious, exceeding expectations. The staff is exceptional, providing warm, helpful, efficient and accommodating service. The pool area and well-maintained gardens provide guests with an enjoyable oasis of relaxation. The hotel offers absolute five-star luxury with fabulous facilities and outstanding service, making it a standout choice for anyone seeking a superb and luxurious getaway. Show more
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Boutique-style Hotel
With its elegant rooms and suites set amidst beautiful gardens, Franschhoek Country House & Villas offers a tranquil and luxurious escape. The combination of country charm and modern amenities ensures a comfortable and memorable stay.
Luxury Hotel
Provides exceptional 5-star hotel accommodation with world-class guest services. Features the acclaimed Monneaux Restaurant, offering gourmet dining experiences.
Hotel near Vineyards
Located in the heart of Franschhoek, this hotel offers luxurious villas and rooms with beautiful views of the surrounding vineyards and mountains. Guests can enjoy wine tasting and gourmet dining, making it a perfect base for exploring the region.
Historic Hotel
Located in the heart of Franschhoek, this hotel offers a charming and historic setting. Its architecture and design are inspired by the French Huguenots who settled in the area, adding to its unique heritage.
Year erected:1890
What is the history of the property? Main building was once a perfume producing factory
The property was then coverted into a homestead and then later developed into a guesthouse
When restaurant was added the owners named the restaurant after the perfume factory Monneaux
What was the era and/or the architectural style in which the property was built? Cape architecture
Has restoration work taken place? Yes, together with other buildings added, like the luxury rooms and Villa Suites
Would you describe your property as (or has it ever been in the past) a:
Boutique Hotel
Answers last updated by Franschhoek Country House & Villas
Franschhoek Country House & Villas states that meals served at its Monneaux restaurant emphasize responsibly-sourced and sustainable local produce, with ingredients selected according to the season. The owners and management are committed to eco-friendly solutions in their operations.
Hotel for Honeymoon
This hotel offers luxurious villas and a serene country setting. The spacious accommodations and beautiful grounds provide a romantic and private atmosphere for honeymooners. On-site dining and easy access to Franschhoek's attractions add to the appeal.
Family Friendly Hotel
Located a short drive from Paarl, this country house offers a relaxed atmosphere and spacious villas suitable for families. The setting is ideal for a peaceful family getaway.
What percentage of your guests are families?Under 50%
Please suggest which room type a family with one child should choose and where the child will sleep: Garden Cottage or Villa Suite - a sleeper couch is provided at a cost
Please suggest which room type a family with two children should choose and where the children will sleep: Garden Cottage or Villa Suite - a sleeper couch is provided at a cost
Please suggest which room type a family with three children should choose and where the children will sleep: Not an option
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: Any room - a cot is provided at no cost
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: Garden Cottage or Villa Suite - a sleeper couch is provided at a cost and a cot at no cost
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Luxury Room or Villa Suite as enough space. Cots are provided at no cost
Baby cot details:Max age:2 Cost: Free
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Is there a kids' club?No
Is there a playground? Other details: No playground
Do you offer babysitting/child services?Yes, at an hourly charge: R POA
Is there anything that you would like to highlight, add or clarify? Hotel allows children but please take note various water features and open pools should be taken into consideration as these potentially pose a risk
Answers last updated by Franschhoek Country House & Villas
Located in the heart of Franschhoek, this country house offers luxurious rooms and villas with private balconies and garden views. The intimate courtyard, combined with personalized service and gourmet dining, creates a romantic and charming atmosphere. The surrounding vineyards and mountains enhance the idyllic setting.
Hotel with Free Wi-Fi
This hotel offers complimentary wireless internet access. The combination of country house charm and modern amenities ensures a seamless online experience.
Business Hotel
This hotel is often recommended and offers venues suitable for corporate events. It provides excellent facilities in a naturally beautiful location.
Hotel with Parking
This hotel property offers parking facilities for guests staying in their rooms and villas, ensuring parking is available on the premises.
5-Star Hotel
Franschhoek Country House & Villas offers five-star hotel comfort in the heart of the valley. It features the acclaimed Monneaux Restaurant and world-class guest services. Its location is ideal for indulging in fine wines and cuisine.
Hotel where Extra Health & Safety Measures Have Been Taken
The Franschhoek Country House & Villas likely has implemented comprehensive health and safety protocols, including enhanced cleaning procedures, social distancing measures, and readily available sanitization stations. The spacious villas also allow for greater social distancing and reduced contact with other guests.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
The South African Ministry of Tourism certificate
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? Yes Reopening Date: August, 17 2020
Answers last updated by Franschhoek Country House & Villas
This hotel is known for its beautiful villas and large outdoor pool. It is located in a central area, making it convenient for exploring Franschhoek.
Hotel with Spa
Spa facilities opening hours:08:00 - 18:00
Spa services:
Facial treatments
Body treatments
Signature treatments
Full body massage
Back massage
Head massage
Neck massage
Hand massage
Foot massage
Couples massage
Signature massage
In-room massage
Body scrub
Body wrap
Reflexology
Manicure
Pedicure
Waxing
Is your hotel located in a spa town? (a town visited for the healing properties of hot spring water)No
Answers last updated by Franschhoek Country House & Villas
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Hotel with Heated Pool
Information provided by the hotelThis boutique hotel and restaurant is situated on the outskirts of the village and is surrounded by enchanting vineyards and majestic mountains. An hour's drive from Cape Town makes it the perfect getaway for anyone visiting the Western Cape.
The Country House is a restored manor house and former perfumery dating back to 1890 offering 14 standard and luxury rooms in addition to the 12 opulent villas suites. All en-suite rooms offer features and facilities expected of a first class hotel including LED TVs, free wi-fi, espresso machines, aircon, etc . Almost all rooms lead out onto private balconies or private patio with magnificent views. The opulent Villa Suites are havens of style and luxury, each 100sqm in size with separate lounge, fireplace, DVD player, music throughout, two balconies, and more!
During summer, guests can laze at one of the two pools (one heated) with beautiful mountain vistas, enjoy a massage, visit the boutique wine-farms in Franschhoek, or stroll in the charming town of Franschhoek. The hotel also offers a complimentary shuttle service to and from the village centre.
The award-winning in-house Monneaux restaurant, has become known for its modern and tasteful cuisine. A-la-Carte lunches are served on the magnificent new fountain terrace, whilst dinner is served in the understated yet elegant dining room or enclosed verandah.
Attention to detail and friendly personal service complete the experience at this fine country retreat.
Room Types
Garden CottageThis large, double storey cottage features an en suite bedroom with shower and bath as well as a private patio with small garden. Upstairs, there is a lounge with balcony with a view over the surrounding vineyards.
Please note the maximum occupancy in this room is 2 adults and 2 children under the age of 12 years old. Children are charged separately by the hotel according to the hotel policies.
Luxury RoomLuxurious room with a lounge area, fireplace and tea-and-coffee making facilities. The rooms have a patio or balcony to enjoy the views of the fountains and gardens of lavender.
Please note that no children can be accommodated in this room.
Standard RoomLocated in the main homestead, this en suite room has a private balcony and a small lounge area.
Please note that no children can be accommodated in this room.
Villa SuiteThese luxurious suites feature a large bedroom, an en-suite bathroom and a separate lounge with seating area. Facilities include an entertainment system, 2 balconies (or patios), separate air-conditioning for the bedroom and lounge, in-room dining and much more.
Please note the maximum occupancy in this room is 2 adults and 2 children under the age of 12 years old. Children are charged separately by the hotel according to the hotel policies.
Guest Reviews
8.8
Excellent
Location
Franschhoek Country House & Villas boasts a prime location in the heart of the winelands, minutes from town and perfect for visiting wine estates and restaurants. Guests particularly appreciated the convenient shuttle service into town, which made exploring the area easy and hassle-free. The beautiful setting offers stunning views and a world-class location that is ideal for getting to the wine tram. Although it is slightly out of Franschhoek and on a main road, the property is still conveniently located and ideally situated for proximity to all the facilities. However, some guests noted that it can be noisy with traffic racing night and day. Overall, the location of this hotel received high praise from travelers, describing it as beautiful, wonderful and excellent.
Breakfast
The breakfast at Franschhoek Country House & Villas is a standout feature according to guest reviews. Many raved about the wide variety of excellent options and the amazing breakfast, which is prepared with an artistry and flair. The breakfast is described as superb, fantastic and delicious with a great selection and variety, including a la carte options and fresh products. Some guests loved the restaurant itself and its beautiful mountain views. Although a few reviews mentioned that the service could be improved or that the breakfast menu was limited or bland, most guests were satisfied with the exceptional quality and variety of the breakfast spread, which included fresh fruits, cheeses, pastries, eggs benedict and the best chips around. Overall, the breakfast at Franschhoek Country House & Villas is consistently described as amazing, delicious and well worth enjoying during your stay.
Dinner
If you're looking for an amazing dining experience during your stay in Franschhoek, look no further than the on-site restaurant at Franschhoek Country House & Villas. Our guests have consistently raved about the delicious and divine meals served with many calling it a highlight of their stay. The excellent breakfast and meals are made even better by the spectacular service from the staff. While there have been some criticisms of dishes such as soggy hash browns or indifferent pork sausage, the overall quality of the restaurant is consistently praised with some even calling it perfect or of top quality. However, it's important to note that a few guests did have less than perfect experiences at the Monneaux restaurant on the property, so it may be worth exploring other dining options in the area if you're not satisfied. Overall, the restaurant at Franschhoek Country House & Villas is a must-visit for foodies and anyone looking for an enjoyable culinary experience.
Rooms
Franschhoek Country House & Villas boasts beautiful, luxurious, clean and spacious rooms that exceed expectations. Guests praise the large and comfortable rooms that are well equipped and beautifully presented, some even calling them truly amazing. The lovely grounds are a perfect backdrop for relaxing at the hot and normal pools. Though some guests point out minor issues like old decor or a hard bed, overall the rooms are comfortable, homely and provide impeccable attention to detail. Some guests recommend the villas with holiday comforts, but caution that some rooms facing the road can be noisy and some furniture and amenities are dated and in need of refreshing.
Beds
Franschhoek Country House & Villas is a great place to stay with excellent bed linen, large and comfy beds and the ability to accommodate requests for single beds in multiple rooms. Though some guests found the pillows to be too hard, overall, the beds were noted as comfortable. However, a few guests did find the beds to be rather hard and some were disappointed when they requested a king bed but received two joint single beds with a hard mattress. Despite these few negative comments, most guests enjoyed sleeping on the queen size beds.
Cleanliness
Franschhoek Country House & Villas is a stunning and serene accommodation option that promises a clean and comfortable experience. Guests rave about the exceptionally clean and spacious rooms, which have been lovingly well-maintained. The pools and immaculate gardens are well looked after, providing a soothing and tranquil environment. While some minor issues such as worn linens and the odd bathroom cleanliness issue have been reported, the overall consensus is that the property is 100% clean and well kept. The only negative feedback pertained to old and decaying furniture and decor, bugs, low-quality toiletries and dirty blinds. However, the staff is dedicated to keeping the property in pristine condition with patio furniture already being changed due to rusting and damage. Despite some minor issues, the rooms remain exceptionally clean and comfortable.
Staff
Franschhoek Country House & Villas is a hotel that's really known for its magnificent staff. Guests comments were full of warm praise for their helpful, efficient and accommodating staff. The staff was exceptional and went above and beyond to make guests comfortable. They were always available and friendly, making guests’ stays truly special. Many guests commented that nothing was too much for the staff and they were always on hand to help with any need. The shuttle bus service was prompt and guests appreciated being chauffeured. The staff here is well-trained, groomed and efficient. They provided excellent service and gave attention to detail that was truly impressive. The General Manager, Ben and his team in particular got special mentions for being awesome guests hosts. Overall, a stay at Franschhoek Country House & Villas is an experience of incomparable service and hospitality.
Pool
"Franschhoek Country House & Villas boasts of its luxurious pool area and well-maintained gardens, providing guests an enjoyable oasis of relaxation during their stay. The hotel offers two lovely swimming pools, including a heated outdoor pool perfect for a refreshing swim even on cooler days. Guests appreciate the pool menu and free mineral water by the pool, while some were delighted to have a view of the pool from their balcony. The pool area is well kept and guests praise the staff for their efforts in keeping the pools clean at a comfortable temperature. The hotel also offers a shuttle service free of charge for added convenience. It's worth noting that the pool closes at 6 pm, but overall, guests rave about the pools and gardens, making it one of the highlights of their visit to Franschhoek Country House & Villas."
5 Star
Franschhoek Country House & Villas is an exceptional hotel that is perfect in every way. With fabulous facilities and outstanding service, it is a local gem that offers absolute five-star luxury. The service and staff are exceptional, providing a wonderful client experience with smiles all around. The exceptional hands-on team ensures that everything is of 5-star quality, making it an exceptional hotel that provides excellent value for money. The venue is lovely and the food at the five-star restaurant is exceptional. While some guests have reported issues with the service and outdated decor, the majority of reviews rave about the exceptional service, beautiful setting and overall luxurious experience.
Luxury
Nestled in the heart of Franschhoek, the Franschhoek Country House & Villas offers a stunning property that boasts luxurious accommodations perfect for those seeking a touch of luxury. Guests can indulge in absolute 5-star luxury with a beautiful pool, exceptional hotel service and a hands-on team ensuring that everyone has an outstanding client experience. The five-star restaurant offers delicious cuisine worth every penny. While some guests noted the high price for their room, the exceptional quality of the hotel in both service and value for money makes it a standout choice for anyone seeking a superb and luxurious getaway. The hotel also offers a beautiful setting with süßes and gepflegtes rooms, all with a luxuriösem Ambiente making it truly a must-see.
Yes, Franschhoek Country House & Villas has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Franschhoek Country House & Villas. For more information, read the answers to the Spa questionnaire
No, Franschhoek Country House & Villas doesn't allow dogs.
Yes, parking facilities are available at Franschhoek Country House & Villas.
No, Franschhoek Country House & Villas doesn't have a gym.