Novotel Frankfurt City

Frankfurt am Main 50.11562100, 8.64228900 , Lise-meitner-str. 2 (Show on Map)
8.0
Very Good


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Summary of reviewsNovotel Frankfurt City generally receives favorable reviews from guests with particular praise directed toward its prime location, breakfast offerings, staff friendliness and general cleanliness.

The hotel is lauded for its strategic location, appealing especially to business travelers and those attending events at the nearby Frankfurt trade fair and exhibition hall. The close proximity to multiple public transport options and key attractions like the city center, Experiminta and Senckenberg Museum enhance its appeal. Despite being slightly off-central, many guests appreciate the tranquil ambiance and the ease of access to highways and public parks, making it suitable for both work and leisure.

Breakfast at Novotel Frankfurt City is highly regarded, often described as excellent, delicious and varied. Guests appreciate the extensive selection and consistent quality with child-friendly options and the added benefit of free meals for kids. Although some found the breakfast somewhat costly, the overall sentiment is positive, deeming it a highlight of their stay.

Dinner experiences receive mixed feedback. While the quality of food and catering, particularly for events, is praised, criticisms include limited menu options at the bar, high prices and occasional restaurant closures, reducing dining flexibility for guests.

Rooms at the hotel are typically appreciated for their cleanliness and spaciousness with many guests finding them tidy and well-equipped. Though some rooms are cited as outdated and there are occasional issues with air conditioning and noise, the general perception is that the rooms are satisfactory for short stays. Daily housekeeping further ensures guests enjoy a fresh and comfortable environment.

The cleanliness of the hotel is consistently commended with both rooms and common areas maintained to a high standard. Minor issues like occasional unclean bathroom areas do not significantly detract from the overall impression of a well-kept establishment.

The hotel's staff significantly contribute to positive guest experiences with many reviews highlighting their friendliness, professionalism and readiness to assist. Despite a few isolated negative interactions, the service quality is generally regarded as excellent, enhancing the pleasant and welcoming atmosphere at the hotel.

Complimentary Wi-Fi is another positive aspect frequently mentioned by guests. The stable and fast internet service, available throughout the premises without needing a password, adds to the convenience of staying connected.

Families find Novotel Frankfurt City particularly accommodating, thanks to spacious family rooms, child-friendly amenities and activities. Despite some minor critiques about room sizes and bed comfort, the hotel's efforts to cater to families receive positive recognition.

Parking options at the hotel are varied and practical, including free street parking and an affordable underground garage, adding another layer of convenience for guests traveling by car.

In conclusion, Novotel Frankfurt City substantially satisfies its guests, especially business travelers and families with its prime location, commendable breakfast, friendly staff and clean accommodations. While there is room for enhancement in certain areas like room modernity and restaurant services, the overall consensus positions the hotel as a reliable, comfortable choice for travelers in Frankfurt.
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Categories
Family Friendly Hotel
This hotel is considered very family friendly and accommodates the needs of children. Specific amenities may include play zones and children's menus, though this is not confirmed in the provided data.

Business Hotel
This hotel is well-equipped with amenities suitable for business travelers, including meeting facilities.

4-Star Hotel
This hotel is well-located and offers a range of amenities including a sauna and fitness center. It provides a comfortable and convenient stay for guests.

Hotel Taking Steps Towards Sustainability

Dog Friendly Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Room Types
Twin Room Air-conditioned room offers a cable TV and complimentary toiletries in the private bathroom.

Standard Double Room with Sofa Bed Air-conditioned room offers a cable TV and complimentary toiletries in the private bathroom.

Superior Double Room with Sofa Bed Air-conditioned room offers a cable TV and complimentary toiletries in the private bathroom. Includes minibar, internet discount, tea/coffee facilities, bathrobe, and room service.

Guest Reviews
8.0
Very Good
Location
Novotel Frankfurt City boasts a prime location that appeals to a wide range of travelers, particularly those attending events at the Frankfurt trade fair and exhibition hall, which is just a short walk away. Conveniently situated near multiple public transport options, including Westbahnhof train station, trams and S-Bahn/U-Bahn lines, guests can easily navigate to various parts of the city. The hotel's proximity to the city center, Experiminta and Senckenberg Museum makes it an excellent choice for families on short trips. Additionally, the area offers a peaceful ambiance despite its central location.

The hotel is also strategically positioned close to the highway, which is great for those traveling by car with ample free parking spaces available. Nearby supermarkets and restaurants add to the convenience, ensuring that guests have essential amenities and dining options at their fingertips.

While some reviews noted the hotel's slightly off-central position, many guests found the 20-30 minute walk to the city center manageable and appreciated the tranquility of being slightly removed from the hustle and bustle. The location's accessibility for business travelers is underscored by its easy reach to the Frankfurt Airport and key commercial venues.

The vicinity boasts several serene parks, which are ideal for a relaxed stroll and quick access to the vibrant Messe district ensures that visitors can effortlessly blend work and leisure. Whether for business or leisure, Novotel Frankfurt City offers a great balance of accessibility, convenience and quietude, making it a reliable base for exploring Frankfurt.

Breakfast
Guests at Novotel Frankfurt City generally have high praise for the hotel's breakfast, frequently describing it as excellent, delicious and varied. The buffet is noted for its rich selection and constant replenishment, ensuring guests have access to a wide array of options throughout the meal service. Many found the breakfast to be child-friendly and appreciated that kids could eat for free. The quality of food is consistently highlighted as high with some guests specifically mentioning the variety of dishes and the freshness of the offerings.

However, there are some mixed opinions as well. A few guests remarked that breakfast could be somewhat expensive with some feeling it did not offer good value for money. Others mentioned that while the quality was good, the selection could sometimes feel repetitive or lacking in variety. There were also minor complaints about the breakfast room atmosphere, which a few guests found impersonal and cold.

Overall, the breakfast experience at Novotel Frankfurt City is well-regarded with many guests deeming it a highlight of their stay, despite occasional criticisms regarding cost and variety.

Dinner
The dining experience at Novotel Frankfurt City receives mixed feedback from guests. On the positive side, many patrons appreciated the delicious and satisfying food served at the hotel restaurant with specific praises for the dinner options, described by some as excellent and tasty, despite being relatively expensive. The catering for training sessions also garnered compliments, indicating a high standard for seminar meals.

However, there are notable criticisms. Guests frequently mentioned the limited menu options at the bar and the high cost of the meals. Moreover, the restaurant being closed at unexpected times caused inconvenience for those counting on it. Breakfast also drew negative remarks, described as a disaster with long queues for coffee and excessive prices.

Overall, while the quality of dinner and catering for events has been positively highlighted, there are considerable areas for improvement, particularly concerning availability, variety and pricing.

Rooms
The 'Novotel Frankfurt City' rooms generally offer a mixed experience for guests. Many reviews highlight the cleanliness and spaciousness of the rooms as a positive attribute with frequent mentions of the rooms being very clean, tidy and offering sufficient space. The hotel provides amenities such as small refrigerators, comfortable beds and decent room furnishings, which are appreciated by guests. Family rooms are noted to be adequately sized and well-equipped for families of four, although some found them a bit cramped.

Daily housekeeping ensures that rooms remain bright and fresh. Guests also praise the comfort provided by the soundproofing in some rooms, ensuring a quiet stay. However, there are a few downsides. Several guests mention that the rooms, while functional, lack modernity and could benefit from renovation. Some rooms are perceived as outdated with worn-out furnishings. Additionally, the air conditioning is consistently criticized for not working effectively, leading to warmer-than-expected room temperatures.

Some rooms, particularly those located near the tracks, experience noise issues when windows are opened. Extra beds and sofa beds, though useful, sometimes make the spaces appear cramped. There are also occasional reports of dust and maintenance issues, such as non-functioning fridges and the presence of hanging wires. Despite these drawbacks, the overall sentiment remains that the rooms are satisfactory for short stays, especially given their cleanliness and spaciousness.

Beds
Novotel Frankfurt City has garnered a reputation for offering a restful experience, primarily through its plush and well-maintained beds. Many guests have praised the standard beds for their comfort and clean linens. Mattresses are often described as firm and extremely comfortable, contributing significantly to a good night's sleep. The beds are complemented with two high-quality pillows per person, enhancing the overall comfort.

However, the experience with sofa beds hasn't been as favorable. A number of reviews highlight issues such as broken springs, narrow width and general discomfort, especially for older children or when used by multiple guests. Additionally, there were mentions of hard or worn-out mattresses on these fold-out beds with suggestions that they might need replacement.

Room cleanliness typically gets high marks with clean linens and balanced bedding frequently noted. Yet, the comfort of the beds varies with some guests mentioning issues like uneven mattresses or beds that lean to one side.

Despite these occasional drawbacks, the primary beds receive consistent praise for their comfort and quality, deeming Novotel Frankfurt City a reliable choice for those prioritizing a restful sleep during their stay.

Cleanliness
Novotel Frankfurt City receives numerous accolades for its cleanliness, often praised in guest reviews. Many highlight the overall immaculate condition of the hotel, describing it as very clean, bright, tidy and well-maintained. A strong focus on cleanliness is evident in both the rooms and the common areas, such as the bathrooms and hallways. Guests frequently mention clean linens, bathrooms described as cleanacious and a house-cleaning service that maintains the hotel's high hygiene standards consistently.

However, there are occasional remarks pointing to areas needing improvement, such as some instances of bathrooms not being perfectly clean and occasional oversights like stained pillows or leftover hairs from previous guests. Despite these minor issues, the majority emphasize that the hotel remains exceptionally clean, contributing positively to their overall stay. The surroundings are also noted as clean, further consolidating Novotel Frankfurt City’s reputation as a neat and comfortable accommodation option in Frankfurt.

Staff
The Novotel Frankfurt City has garnered numerous positive remarks regarding its staff, which is often highlighted as one of the hotel's strong points. Many guests have described the staff as very friendly, accommodating and helpful. The reception team is frequently praised for their welcoming and professional demeanor. The staff's attentiveness and willingness to assist create a pleasant atmosphere, enhancing the overall guest experience. Some standout mentions include the helpfulness and kindness of particular staff members with names like Alaa Khaddoom and Mr. Khaled at reception receiving special recognition for their exceptional service.

However, not all reviews were glowing. While many staff members were described as friendly and attentive, a few guests noted interactions with unfriendly or inattentive personnel, particularly referencing a rude front desk man. Additionally, there were isolated comments about some staff members lacking cheerfulness or helpfulness. The language barrier was also mentioned by a couple of guests, particularly regarding English proficiency at reception.

Despite these occasional issues, the general consensus is that the service provided by the staff at Novotel Frankfurt City is excellent with many guests emphasizing the friendly and supportive nature of the team. This positive service often includes professional and courteous interactions, making stays at the hotel enjoyable and stress-free. Overall, the hotel's staff contributes significantly to a welcoming and comfortable guest experience.

Wi-Fi
Guests of Novotel Frankfurt City consistently praised the Wi-Fi service, highlighting its reliability and speed. The complimentary Wi-Fi was appreciated for being both stable and strong, ensuring a seamless online experience throughout the hotel. Free Wi-Fi was accessible in both the lobby and the rooms and some guests noted it did not require a password for access, adding to the convenience. Overall, the Wi-Fi offerings at Novotel Frankfurt City received positive feedback for meeting guests' connectivity needs effectively.

Gym
Novotel Frankfurt City offers a fitness and wellness area, but guest experiences suggest room for improvement. The gym is small and some guests found it lacking in terms of size and equipment, noting the absence of a treadmill and limited machines. The wellness section is minimal with a convenient division for the sauna between male and female sections. However, the gym's outdated equipment and frequent closures have been points of dissatisfaction for guests expecting four-star amenities.

Parking
Novotel Frankfurt City offers a variety of parking options that cater to different needs and budgets. Guests appreciate the free parking spaces available in front of the hotel and around the building, making it convenient for those traveling with cars. The underground garage, although costing around €20 per night, is noted for being affordable and well-managed, providing additional parking solutions.

The parking facilities are described as good and ample with many highlighting the availability of free parking on the street and in the parking garage. Families find the availability of family-friendly rooms and convenient parking options especially beneficial. Furthermore, the hotel's proximity to public transport with a tram station just a 5-minute walk away and a metro station 10 minutes away, adds to its convenience.

Despite some comments about limited parking space and the need for improvement, the overall sentiment is positive with many guests finding the parking options convenient and satisfactory. The combination of free and paid parking, along with the hotel's strategic location, makes it a practical choice for travelers.

Family
Novotel Frankfurt City stands out as a commendable choice for family stays, offering a range of child-friendly amenities and activities that have been well-received by guests. The hotel places a strong emphasis on accommodating families, providing spacious family rooms that cater well to groups of up to four people. Parents have appreciated the availability of separate rooms for families, ensuring ample space and privacy.

Children are particularly well-catered for with amenities such as a dedicated children's area, play corners and a foosball table for their entertainment. The hotel also provides free snacks and drinks like lemonade juice for kids, which adds a delightful touch to their stay. The child-friendly atmosphere is further enhanced by the accommodating and friendly staff, who have been praised for their support and service.

Free parking options and smooth check-ins make the logistics of family travel easier. Guests have noted the hotel’s suitability for short family trips or weekend stays, describing it as very family-friendly with a variety of activities to keep children engaged.

However, a few reviews mentioned that some family rooms could feel cramped and certain beds, like the kids' sofa bed, were reported as uncomfortable. Despite these minor issues, the overall feedback suggests that Novotel Frankfurt City is a solid option for families looking to enjoy a comfortable and engaging stay in Frankfurt.

4 Star
Novotel Frankfurt City appears to offer a mixed experience for its guests. On the positive side, the hotel's design and cleanliness are commendable, giving it a feel that aligns with typical European Novotels. The pricing is often highlighted as attractive for a four-star hotel, making it a notable choice for budget-conscious travelers looking for a good deal. However, there are several recurring points of criticism. Many guests feel that the hotel does not fully meet the expected standards of a four-star establishment. Complaints include a lack of certain amenities such as free breakfast and vegan food options and the services provided were sometimes perceived as subpar. Additionally, some guests have noted that the property feels worn out and not deserving of its four-star rating. Language barriers also posed an issue with few staff members speaking French, which was unexpected for this level of hotel. Overall, while it can be a good value, travelers should manage their expectations regarding the four-star promise.

Business
Novotel Frankfurt City emerges as an excellent choice for business travelers seeking convenience and functionality. The hotel's strategic location near the trade fair makes it particularly suitable for those attending events or expos. Guests appreciate the variety of business-friendly amenities, including neat and clean conference rooms, meeting rooms and small business facilities, which are ideal for short business meetings.

The on-site conference rooms and catering services add to the convenience, ensuring that short meetings and business discussions can be conducted smoothly. Travelers find the hotel's proximity to key business areas to be a significant advantage, noting that it is easily reachable by foot and offers good value for money.

Overall, Novotel Frankfurt City is recognized for its classical business hotel setting, making it a reliable and functional choice for business trips. The facilities and services provided cater specifically to the needs of business travelers, solidifying its reputation as a recommended venue for professional stays in Frankfurt.

Accessible
Novotel Frankfurt City stands out as a highly accessible hotel accommodating guests with disabilities seamlessly in the bustling metropolis of Frankfurt. Its prime location makes it easily reachable and offers convenient access to public transportation, making it a breeze for visitors to navigate the city. Many reviews highlight the hotel's ease of access with public transport options being both plentiful and walkable from the hotel. This accessible location puts guests within a comfortable distance from the city center, approximately a 30-minute walk, offering an excellent blend of convenience and proximity to the heart of Frankfurt.

The hotel's spacious rooms further contribute to its reputation for good accessibility, ensuring that guests with mobility needs have ample room to move around comfortably. The facility itself is described as ideal for those requiring wheelchair access, reinforcing its commitment to accommodating all guests. Guests frequently praise the great location and accessibility of the hotel, making it a top choice for travelers seeking both convenience and comfort in Frankfurt.

Dog Friendly
Novotel Frankfurt City is noted for its dog-friendly accommodations and services. Guests frequently mention the welcoming attitude towards pets, highlighting that dogs are warmly received and even provided with essentials like dog food and disposable boxes. The hotel features dedicated areas for pets, such as a gazebo with a dining and dog section and pets are permitted in the lounge, ensuring a comfortable stay for both humans and their furry companions. While most feedback celebrates the hotel's animal-friendly environment, it's worth noting that there are some comments without specific dog-friendly features. Nevertheless, the overall sentiment underscores the establishment’s commitment to providing a hospitable experience for guests traveling with pets.


No, Novotel Frankfurt City doesn't have any pool.

No, a spa isn't available at Novotel Frankfurt City.

Yes, Novotel Frankfurt City welcomes dogs.

Yes, parking facilities are available at Novotel Frankfurt City.

Yes, Novotel Frankfurt City has a gym.

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