NH Collection Frankfurt Spin Tower
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Summary of reviewsNH Collection Frankfurt Spin Tower is highly regarded among guests primarily for its excellent location and stunning views. Situated near Frankfurt Central Station, the hotel provides easy access to public transportation and is conveniently close to key attractions and the Messe Frankfurt Exhibition Centre. The proximity to Skyline Plaza with its diverse shopping and dining options, further enhances its appeal for both business and leisure travelers. Scenic vistas, particularly from higher floors, add to the overall experience, making it a strategic and accessible base for exploring the city.
Guests are particularly impressed with the breakfast offering, which boasts a wide variety of high-quality options catering to different dietary needs, including gluten-free and lactose-free items. Freshly prepared dishes, a range of fruits and bakery products contribute to an enjoyable and diverse culinary start to the day. Despite occasional remarks about the price, the breakfast experience is often described as worth the investment, complemented by friendly and efficient service and a pleasant dining ambiance.
The hotel's dinner service receives mixed reviews. While many commend the delicious and gourmet food, including dishes like salmon with grilled vegetables, the experience is occasionally marred by slow service, long wait times and limited menu options. However, the rooftop bar is appreciated for its romantic setting and scenic views, despite being sometimes inaccessible due to private events.
The rooms at NH Collection Frankfurt Spin Tower are a standout feature, attracting praise for their spaciousness, modern design and cleanliness. Guests appreciate the thoughtful amenities, comfortable beds and panoramic city views from floor-to-ceiling windows. While there are minor issues with sound insulation and room temperature controls, the overall feedback remains overwhelmingly positive with visitors valuing the combination of comfort and luxury.
Cleanliness is another strength of the hotel with most guests describing it as spotlessly clean and well-maintained. Modern and stylish facilities contribute to a welcoming atmosphere, despite occasional isolated incidents of housekeeping lapses.
The staff is frequently commended for their friendliness, professionalism and accommodating nature. The team’s dedication to providing quick and efficient service enhances the overall guest experience. Though there are sporadic mentions of slow or overwhelmed service, the general sentiment is one of appreciation for the staff's efforts.
Wi-Fi connectivity at the hotel receives mixed reviews. While many guests find the service strong, stable and reliable, issues such as intermittent slow speeds and connectivity problems are noted. Additionally, there are challenges with the hotel's mobile app and occasional lapses in providing Wi-Fi information upon check-in.
The fitness center and sauna at NH Collection Frankfurt Spin Tower are well-received with guests appreciating the modern equipment and cleanliness. Although the gym's size and variety of equipment could be improved, the facilities provide a decent range of options for fitness and relaxation.
Parking remains an area requiring attention with many guests criticizing the high fees and occasional difficulties in finding spaces due to construction. The convenience of underground parking is noted, but better signage and management are needed to address recurring issues.
Families find the hotel accommodating with family-friendly amenities and spacious accommodations, including family rooms with separate spaces for added privacy. The warm and welcoming staff contribute to a positive environment for guests traveling with children.
In summary, NH Collection Frankfurt Spin Tower excels in location, views, breakfast and room quality while offering good service and cleanliness. While certain areas like dining service and parking fees could be improved, the hotel stands out as a comfortable and luxurious option for travelers in Frankfurt.
Categories
Guests are particularly impressed with the breakfast offering, which boasts a wide variety of high-quality options catering to different dietary needs, including gluten-free and lactose-free items. Freshly prepared dishes, a range of fruits and bakery products contribute to an enjoyable and diverse culinary start to the day. Despite occasional remarks about the price, the breakfast experience is often described as worth the investment, complemented by friendly and efficient service and a pleasant dining ambiance.
The hotel's dinner service receives mixed reviews. While many commend the delicious and gourmet food, including dishes like salmon with grilled vegetables, the experience is occasionally marred by slow service, long wait times and limited menu options. However, the rooftop bar is appreciated for its romantic setting and scenic views, despite being sometimes inaccessible due to private events.
The rooms at NH Collection Frankfurt Spin Tower are a standout feature, attracting praise for their spaciousness, modern design and cleanliness. Guests appreciate the thoughtful amenities, comfortable beds and panoramic city views from floor-to-ceiling windows. While there are minor issues with sound insulation and room temperature controls, the overall feedback remains overwhelmingly positive with visitors valuing the combination of comfort and luxury.
Cleanliness is another strength of the hotel with most guests describing it as spotlessly clean and well-maintained. Modern and stylish facilities contribute to a welcoming atmosphere, despite occasional isolated incidents of housekeeping lapses.
The staff is frequently commended for their friendliness, professionalism and accommodating nature. The team’s dedication to providing quick and efficient service enhances the overall guest experience. Though there are sporadic mentions of slow or overwhelmed service, the general sentiment is one of appreciation for the staff's efforts.
Wi-Fi connectivity at the hotel receives mixed reviews. While many guests find the service strong, stable and reliable, issues such as intermittent slow speeds and connectivity problems are noted. Additionally, there are challenges with the hotel's mobile app and occasional lapses in providing Wi-Fi information upon check-in.
The fitness center and sauna at NH Collection Frankfurt Spin Tower are well-received with guests appreciating the modern equipment and cleanliness. Although the gym's size and variety of equipment could be improved, the facilities provide a decent range of options for fitness and relaxation.
Parking remains an area requiring attention with many guests criticizing the high fees and occasional difficulties in finding spaces due to construction. The convenience of underground parking is noted, but better signage and management are needed to address recurring issues.
Families find the hotel accommodating with family-friendly amenities and spacious accommodations, including family rooms with separate spaces for added privacy. The warm and welcoming staff contribute to a positive environment for guests traveling with children.
In summary, NH Collection Frankfurt Spin Tower excels in location, views, breakfast and room quality while offering good service and cleanliness. While certain areas like dining service and parking fees could be improved, the hotel stands out as a comfortable and luxurious option for travelers in Frankfurt.
Luxury Hotel
This hotel is part of the NH Collection, which focuses on upscale properties in prime locations. It offers modern accommodation and amenities.
Business Hotel
This hotel is equipped with 11 meeting rooms and offers 414 rooms. The NH Collection Frankfurt Spin Tower is ideally suited for business meetings.
Hotel with Parking
This hotel offers parking facilities, although specific details are not mentioned. It is located in the Gallus district.
EV charging stations
Hotel with Gym
The NH Collection Frankfurt Spin Tower offers modern gym facilities, ensuring guests have access to quality fitness equipment.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Small Hotel
4-Star Hotel
Guest Reviews
NH Collection Frankfurt Spin Tower boasts an enviable location that makes it a superb choice for visitors. Situated close to Frankfurt Central Station, the hotel ensures easy access to the city's extensive public transportation network, including trams and metro lines, facilitating seamless travel to various parts of Frankfurt. This prime placement also provides guests with quick access to the Messe Frankfurt Exhibition Centre, making it especially convenient for those attending trade fairs and conferences.
The hotel is within walking distance of Skyline Plaza, a large shopping mall replete with food options, supermarkets and numerous restaurants. The hotel's centrality positions it just a short stroll away from the city center and popular attractions, making it an excellent base for both business and leisure travelers.
Guests frequently highlight the stunning views afforded by the hotel, particularly from higher floors, which offer breathtaking panoramas of Frankfurt's skyline. The area around the hotel, while undergoing development, generally provides a safe and clean environment. However, some reviews suggest caution at night, particularly near the main train station.
Overall, NH Collection Frankfurt Spin Tower offers a strategic and accessible location, blending convenience and scenic vistas, ideal for exploring Frankfurt and attending events at the Frankfurt Messe.
NH Collection Frankfurt Spin Tower offers a breakfast experience that consistently impresses guests. The extensive breakfast buffet boasts a wide variety of options, including choices for gluten-free and lactose-free diets, making it suitable for everyone. Guests frequently highlight the quality, diversity and presentation of the breakfast items. Freshly prepared dishes such as omelettes and fried eggs, along with a range of fruits, smoothies and bakery products, add to the culinary appeal.
Despite being slightly pricey, most reviews suggest that the breakfast is worth the investment due to its rich and diverse selection. The availability of vegan and vegetarian options, although somewhat basic, is appreciated by guests with specific dietary requirements. Additionally, the breakfast setting, accompanied by great views, enhances the overall dining experience.
Service during breakfast is often praised for its friendliness and efficiency, although a few reviews mention occasional understaffing and the chaos that can ensue during peak times. The ambiance of the breakfast area, described as calm and spacious, generally adds to a pleasant start to the day.
Overall, breakfast at NH Collection Frankfurt Spin Tower receives high marks for meeting guests' expectations with its quality, variety and tasteful arrangement.
The dining experience at NH Collection Frankfurt Spin Tower appears to offer a mix of hits and misses according to guest reviews. The restaurant and bar have received commendations for their quality with many noting the food to be very good, delicious and gourmet, featuring dishes like salmon with grilled vegetables and vegan brownies. The location, particularly the rooftop bar, is highlighted as a romantic spot for evening drinks, although some guests found it inaccessible at times due to private events and expensive prices.
Positive remarks extend to the attentive and friendly service provided by the restaurant team, especially the manager Jonas, which enhanced many diners' visits. The restaurant's ambiance is praised for its beautiful settings, particularly the outdoor terrace with its scenic views.
However, there are several areas of concern. Guests often mention slow service and long wait times for dinner with some waiting up to two hours for their meal. The dinner menu options at the restaurant are described as limited and not offering good value for money with some expressing disappointment over the lack of traditional German dishes. Issues with availability and logistical setups, such as unstocked items and early closure of dining facilities, also detracted from the experience.
While the food and drinks were rated as tasty by many, others found them overpriced and the portions too small, especially for vegetarians. Room service has received mixed reviews with positive notes on its quality and warmth but also criticisms on the limited selection and absence of desserts. Overall, the restaurant and bar have their merits but could benefit from improved service consistency and a more comprehensive menu.
Nestled in the heart of Frankfurt, the NH Collection Frankfurt Spin Tower impresses with its wide range of room offerings. The rooms stand out for their spaciousness, modern design and cleanliness, consistently providing guests with breathtaking views of the city skyline. Several reviews highlight the large rooms equipped with contemporary furnishings and floor-to-ceiling windows, offering panoramic vistas that are nothing short of spectacular.
Visitors appreciate the comfort and thoughtful amenities such as cozy beds, coffee machines and stocked minibars. The decor is often described as stylish and sophisticated, contributing to the overall appeal of the accommodation. The clean and well-designed bathrooms, often featuring large showers, add an extra layer of comfort to the stay.
Despite some minor issues with room size and sound insulation, the general consensus remains positive. Guests enjoy the functional and beautifully organized spaces that blend comfort with luxury. Many reviews rave about the superb skyline views from various floors, enhancing the overall experience.
Moreover, the hotel's commitment to cleanliness is evident with rooms frequently described as spotless and well-maintained. The modern touches and upscale amenities ensure that guests feel pampered.
Although there are occasional mentions of minor inconveniences such as room temperature controls and bathroom sizes, the overall sentiment skews overwhelmingly favorable. The NH Collection Frankfurt Spin Tower promises a luxurious stay with magnificent views, making it a standout choice for travelers seeking both comfort and style.
The beds at NH Collection Frankfurt Spin Tower consistently receive high praise from guests, highlighting their comfort and quality. Many reviews mention the beds being "super comfortable," "cozy," and "wonderful to sleep in." A number of guests appreciated the spaciousness of the beds with several describing them as "large" or even "huge," and noted the positive impact on their sleep quality. The beds were often described using superlatives like "incredibly comfortable" or "the most comfortable bed ever." Some guests enjoyed the softness and supportive nature of the mattresses and pillows, affirming a stellar sleeping experience.
However, not all feedback was entirely complimentary. A few guests found the beds somewhat uncomfortable, hard or not properly made. There were also isolated complaints about the beds being old or not large enough.
In general, the consensus is that NH Collection Frankfurt Spin Tower offers top-quality, comfortable beds, significantly enhancing the overall guest experience.
NH Collection Frankfurt Spin Tower has earned high marks for its impressive cleanliness and modern design. Guests consistently praise the hotel's pristine condition, describing it as spotlessly clean, well-maintained and featuring new, stylish facilities. The rooms are highlighted for being very clean and spacious, often matching their online descriptions. Travelers appreciate the modern amenities and the fresh, welcoming atmosphere throughout the property.
Despite the overwhelmingly positive feedback, a few guests encountered cleanliness issues, such as dirty bathrooms, floors not properly cleaned and unclean towels. These instances seem to be exceptions rather than the rule, as most reviews express satisfaction with the hotel's hygiene standards, noting excellent cleaning services and beautifully maintained spaces. The public areas, including the lobby and restrooms, also receive commendations for their cleanliness and upkeep.
Overall, NH Collection Frankfurt Spin Tower stands out as a clean and well-organized hotel, ideal for visitors looking for a modern and comfortable stay in Frankfurt.
The NH Collection Frankfurt Spin Tower is celebrated for its commendable staff, often described as friendly, accommodating and professional. Guests consistently appreciate the cheerful and attentive service across various hotel areas, from the reception to the bar and dining venues. Numerous reviews highlight the quick and efficient check-in process and the staff's dedication to meeting guests' needs, even under pressure. The professionalism and kindness of the personnel, including specific mentions of individuals like Mohamed Al-Abbas, contribute significantly to a positive stay.
Despite the overwhelmingly positive feedback, there are occasional concerns regarding the staff's efficiency and responsiveness. Some guests noted instances of slow service, overwhelmed reception staff and difficulties in communication. Issues such as housekeeping delays and unavailability of staff at times were also mentioned. Nonetheless, the overall sentiment reflects a team that strives hard, often going above and beyond to ensure guests feel welcome and well cared for.
In summary, the hotel's staff is a major plus point, characterized by their friendliness, helpfulness and dedication, making NH Collection Frankfurt Spin Tower a favored choice for many travelers.
The NH Collection Frankfurt Spin Tower offers a mixed experience when it comes to Wi-Fi connectivity. On the positive side, guests have noted that the Wi-Fi is efficient with strong signals and good coverage throughout the hotel. Many appreciated the free high-speed internet and found it fast, stable and reliable, which is crucial for both business and leisure travelers. Easy and quick access to the internet services adds to the convenience.
However, not all reviews were glowing. Some guests mentioned that while the Wi-Fi quality has improved, there were instances where the speed was lacking or the service was slow. There were also issues with connectivity; some experienced interruptions and a few guests couldn't connect to specific services like Netflix on the hotel’s televisions. Furthermore, several reviews highlighted problems with the hotel’s mobile app, noting repeated failures and unresolved issues.
Additionally, there were occasional lapses in providing Wi-Fi information upon check-in, leaving guests unsure about passwords or login procedures. In some areas of the hotel, such as the stairwell, the signal was weak. For those who needed even more robust internet speeds, higher-speed Wi-Fi came with an additional charge.
Overall, while many guests had a positive experience with the hotel's Wi-Fi, there are areas in need of improvement to ensure a seamless and fully satisfying stay.
The NH Collection Frankfurt Spin Tower offers guests a modern and clean fitness center along with a luxurious sauna, making it quite appealing for those who enjoy maintaining their fitness routines while traveling. The gym is equipped with high-quality treadmills from major brands, ensuring that cardio enthusiasts have reliable equipment at their disposal.
However, the gym receives mixed reviews regarding its space and variety of equipment. Some guests find the gym to be small and limited in terms of free weights with only heavier dumbbells available, which may not suit everyone's workout needs. Others describe the fitness area as spacious and well-equipped.
The sauna is highlighted as a great facility, especially appreciated on colder days, adding to the relaxation experience. Guests also had positive interactions with the staff, finding them accommodating and helpful. Some amenities like the fitness room being available 24/7 and the sauna staying open until 11:00 p.m. are convenient additions for travelers.
Despite its relatively compact size, the fitness center is praised for being clean and functional. Overall, while there could be improvements in terms of equipment variety and gym space, the gym and spa at NH Collection Frankfurt Spin Tower are generally well-received, providing a decent range of facilities for fitness and relaxation.
Guests have mixed but predominantly critical views about the parking facilities at NH Collection Frankfurt Spin Tower. The underground parking is frequently mentioned as convenient and spacious, providing ideal parking options directly beneath the hotel. However, the parking fees are a significant concern for many with numerous mentions of the high costs associated with using the hotel’s parking garage. Many reviews highlight the costs, which can reach up to 41€ per day, as being excessively high.
While some found the underground parking to be a great plus, others faced difficulties, such as poorly marked areas and trouble finding a space due to ongoing construction. Additional criticisms include slow elevator service and, occasionally, broken equipment requiring assistance from the front desk. Some guests even opted to park at nearby locations like the Skyline Plaza for cheaper rates.
There are also reports of the parking area being dirty and unsafe with better signage and management needed. Despite some positive notes on the convenience and availability of parking spaces, the overwhelming consensus is that the fees are too expensive and the system could benefit from improvements.
NH Collection Frankfurt Spin Tower has received considerable praise for its family-friendly atmosphere and amenities. Guests highlight the many options and made-to-order dishes, which cater well to those traveling with kids. The hotel provides a very family-friendly environment, making it a comfortable choice for families with multiple children.
The rooms are modern and well-suited for family stays, even offering family rooms with shared entrances but separate spaces for added privacy. Some guests noted the convenience of having nearby amenities that make it easy to cater to family needs. The staff comes across as warm, welcoming and accommodating, always ready to meet guest requests with a smile.
Kid-friendly amenities and activities are available, ensuring that children have enjoyable experiences during their stay. The hotel's central location, although convenient for city trips and work stays, received mixed reviews regarding its surroundings, particularly the area around Frankfurt train station which might not be very appealing for families with young children.
While there were minor criticisms about room storage space and occasional temperature issues, the overall sentiment towards the hotel’s ability to accommodate families remains positive. This makes NH Collection Frankfurt Spin Tower a solid choice for families seeking a modern, comfortable and friendly place to stay during their visit to Frankfurt.
NH Collection Frankfurt Spin Tower is a solid choice for those seeking a comfortable stay with a four-star standard in the heart of Frankfurt. The hotel maintains a consistent four-star rating with many reviewers noting that it deserves every star. Guests praised the clean, new and spacious rooms that are elegantly designed and provide good facilities, making luxury and comfort accessible at a fair price.
Business travelers will find the hotel's location particularly convenient and while it may have the usual minor issues associated with new properties, it offers good value for the price. The overall service quality meets the four-star benchmark, though a few guests remarked that certain elements or services could be improved to fully align with other four-star establishments.
The hotel’s elegant appearance matches the promotional images, adding to its reputation as one of the best hotels in Frankfurt. However, some guests experienced minor inconveniences such as waiting during check-in and outdated practices like charging for fast WLAN, which they felt were not befitting of a four-star rating. Despite these small shortcomings, the overall impression remains positive with the hotel displaying tremendous potential and providing a wonderful place to stay in Frankfurt.
The NH Collection Frankfurt Spin Tower stands out as a top choice for business travelers, offering excellent facilities, including spacious and modern conference rooms, ideal for hosting seminars and meetings. Its prime location near the convention center and trade fair areas makes it particularly suitable for those attending corporate events and trade shows. Guests appreciate the efficient business services, noting the well-managed business center and practical amenities tailored for work trips.
The comfort of the rooms is frequently highlighted, making them a great fit for work-related stays. The city views and the cleanliness of the hotel add to the overall positive experience. For business meetings, the hotel’s bar serves as a pleasant environment, further enhancing its appeal for corporate guests.
However, some operational issues were reported, notably the inability to receive proper invoices at the reception and the length of time required to get meals during seminars. Additionally, the check-in and check-out processes are not deemed business-friendly and there were comments about the hotel's inability to issue digital invoices, which is a significant concern for professional travelers. Despite these drawbacks, the hotel's central location, modern facilities and overall convenience make it a strong contender for business stays in Frankfurt.
The NH Collection Frankfurt Spin Tower is particularly celebrated for its romantic atmosphere, making it ideal for couples seeking a memorable getaway. Many guests have praised the hotel for its suitability for occasions such as honeymoons and wedding anniversaries. The honeymoon suite is highlighted as being especially beautiful, offering a wonderful view that enhances the overall experience. A special honeymoon package is available, which adds a touch of exclusivity to the stay. The rooftop provides a perfect setting for a romantic dinner, contributing to the hotel's ambiance that is perfect for a romantic stay. Overall, the hotel is a great choice for those looking to celebrate special moments with their significant other.
NH Collection Frankfurt Spin Tower is a commendable choice for those traveling with pets. Guests have highlighted its status as a dog-friendly hotel multiple times, emphasizing its positive environment for pets. The hotel ensures a pleasant stay for both guests and their dogs with specifically dog-friendly rooms and accommodating staff. While there are not many specific mentions of dog-friendly amenities, the overall feedback points to a welcoming atmosphere for dogs.
Location Show Map
Location
The hotel is within walking distance of Skyline Plaza, a large shopping mall replete with food options, supermarkets and numerous restaurants. The hotel's centrality positions it just a short stroll away from the city center and popular attractions, making it an excellent base for both business and leisure travelers.
Guests frequently highlight the stunning views afforded by the hotel, particularly from higher floors, which offer breathtaking panoramas of Frankfurt's skyline. The area around the hotel, while undergoing development, generally provides a safe and clean environment. However, some reviews suggest caution at night, particularly near the main train station.
Overall, NH Collection Frankfurt Spin Tower offers a strategic and accessible location, blending convenience and scenic vistas, ideal for exploring Frankfurt and attending events at the Frankfurt Messe.
Breakfast
Despite being slightly pricey, most reviews suggest that the breakfast is worth the investment due to its rich and diverse selection. The availability of vegan and vegetarian options, although somewhat basic, is appreciated by guests with specific dietary requirements. Additionally, the breakfast setting, accompanied by great views, enhances the overall dining experience.
Service during breakfast is often praised for its friendliness and efficiency, although a few reviews mention occasional understaffing and the chaos that can ensue during peak times. The ambiance of the breakfast area, described as calm and spacious, generally adds to a pleasant start to the day.
Overall, breakfast at NH Collection Frankfurt Spin Tower receives high marks for meeting guests' expectations with its quality, variety and tasteful arrangement.
Dinner
Positive remarks extend to the attentive and friendly service provided by the restaurant team, especially the manager Jonas, which enhanced many diners' visits. The restaurant's ambiance is praised for its beautiful settings, particularly the outdoor terrace with its scenic views.
However, there are several areas of concern. Guests often mention slow service and long wait times for dinner with some waiting up to two hours for their meal. The dinner menu options at the restaurant are described as limited and not offering good value for money with some expressing disappointment over the lack of traditional German dishes. Issues with availability and logistical setups, such as unstocked items and early closure of dining facilities, also detracted from the experience.
While the food and drinks were rated as tasty by many, others found them overpriced and the portions too small, especially for vegetarians. Room service has received mixed reviews with positive notes on its quality and warmth but also criticisms on the limited selection and absence of desserts. Overall, the restaurant and bar have their merits but could benefit from improved service consistency and a more comprehensive menu.
Rooms
Visitors appreciate the comfort and thoughtful amenities such as cozy beds, coffee machines and stocked minibars. The decor is often described as stylish and sophisticated, contributing to the overall appeal of the accommodation. The clean and well-designed bathrooms, often featuring large showers, add an extra layer of comfort to the stay.
Despite some minor issues with room size and sound insulation, the general consensus remains positive. Guests enjoy the functional and beautifully organized spaces that blend comfort with luxury. Many reviews rave about the superb skyline views from various floors, enhancing the overall experience.
Moreover, the hotel's commitment to cleanliness is evident with rooms frequently described as spotless and well-maintained. The modern touches and upscale amenities ensure that guests feel pampered.
Although there are occasional mentions of minor inconveniences such as room temperature controls and bathroom sizes, the overall sentiment skews overwhelmingly favorable. The NH Collection Frankfurt Spin Tower promises a luxurious stay with magnificent views, making it a standout choice for travelers seeking both comfort and style.
Beds
However, not all feedback was entirely complimentary. A few guests found the beds somewhat uncomfortable, hard or not properly made. There were also isolated complaints about the beds being old or not large enough.
In general, the consensus is that NH Collection Frankfurt Spin Tower offers top-quality, comfortable beds, significantly enhancing the overall guest experience.
Cleanliness
Despite the overwhelmingly positive feedback, a few guests encountered cleanliness issues, such as dirty bathrooms, floors not properly cleaned and unclean towels. These instances seem to be exceptions rather than the rule, as most reviews express satisfaction with the hotel's hygiene standards, noting excellent cleaning services and beautifully maintained spaces. The public areas, including the lobby and restrooms, also receive commendations for their cleanliness and upkeep.
Overall, NH Collection Frankfurt Spin Tower stands out as a clean and well-organized hotel, ideal for visitors looking for a modern and comfortable stay in Frankfurt.
Staff
Despite the overwhelmingly positive feedback, there are occasional concerns regarding the staff's efficiency and responsiveness. Some guests noted instances of slow service, overwhelmed reception staff and difficulties in communication. Issues such as housekeeping delays and unavailability of staff at times were also mentioned. Nonetheless, the overall sentiment reflects a team that strives hard, often going above and beyond to ensure guests feel welcome and well cared for.
In summary, the hotel's staff is a major plus point, characterized by their friendliness, helpfulness and dedication, making NH Collection Frankfurt Spin Tower a favored choice for many travelers.
Wi-Fi
However, not all reviews were glowing. Some guests mentioned that while the Wi-Fi quality has improved, there were instances where the speed was lacking or the service was slow. There were also issues with connectivity; some experienced interruptions and a few guests couldn't connect to specific services like Netflix on the hotel’s televisions. Furthermore, several reviews highlighted problems with the hotel’s mobile app, noting repeated failures and unresolved issues.
Additionally, there were occasional lapses in providing Wi-Fi information upon check-in, leaving guests unsure about passwords or login procedures. In some areas of the hotel, such as the stairwell, the signal was weak. For those who needed even more robust internet speeds, higher-speed Wi-Fi came with an additional charge.
Overall, while many guests had a positive experience with the hotel's Wi-Fi, there are areas in need of improvement to ensure a seamless and fully satisfying stay.
Gym
However, the gym receives mixed reviews regarding its space and variety of equipment. Some guests find the gym to be small and limited in terms of free weights with only heavier dumbbells available, which may not suit everyone's workout needs. Others describe the fitness area as spacious and well-equipped.
The sauna is highlighted as a great facility, especially appreciated on colder days, adding to the relaxation experience. Guests also had positive interactions with the staff, finding them accommodating and helpful. Some amenities like the fitness room being available 24/7 and the sauna staying open until 11:00 p.m. are convenient additions for travelers.
Despite its relatively compact size, the fitness center is praised for being clean and functional. Overall, while there could be improvements in terms of equipment variety and gym space, the gym and spa at NH Collection Frankfurt Spin Tower are generally well-received, providing a decent range of facilities for fitness and relaxation.
Parking
While some found the underground parking to be a great plus, others faced difficulties, such as poorly marked areas and trouble finding a space due to ongoing construction. Additional criticisms include slow elevator service and, occasionally, broken equipment requiring assistance from the front desk. Some guests even opted to park at nearby locations like the Skyline Plaza for cheaper rates.
There are also reports of the parking area being dirty and unsafe with better signage and management needed. Despite some positive notes on the convenience and availability of parking spaces, the overwhelming consensus is that the fees are too expensive and the system could benefit from improvements.
Family
The rooms are modern and well-suited for family stays, even offering family rooms with shared entrances but separate spaces for added privacy. Some guests noted the convenience of having nearby amenities that make it easy to cater to family needs. The staff comes across as warm, welcoming and accommodating, always ready to meet guest requests with a smile.
Kid-friendly amenities and activities are available, ensuring that children have enjoyable experiences during their stay. The hotel's central location, although convenient for city trips and work stays, received mixed reviews regarding its surroundings, particularly the area around Frankfurt train station which might not be very appealing for families with young children.
While there were minor criticisms about room storage space and occasional temperature issues, the overall sentiment towards the hotel’s ability to accommodate families remains positive. This makes NH Collection Frankfurt Spin Tower a solid choice for families seeking a modern, comfortable and friendly place to stay during their visit to Frankfurt.
4 Star
Business travelers will find the hotel's location particularly convenient and while it may have the usual minor issues associated with new properties, it offers good value for the price. The overall service quality meets the four-star benchmark, though a few guests remarked that certain elements or services could be improved to fully align with other four-star establishments.
The hotel’s elegant appearance matches the promotional images, adding to its reputation as one of the best hotels in Frankfurt. However, some guests experienced minor inconveniences such as waiting during check-in and outdated practices like charging for fast WLAN, which they felt were not befitting of a four-star rating. Despite these small shortcomings, the overall impression remains positive with the hotel displaying tremendous potential and providing a wonderful place to stay in Frankfurt.
Business
The comfort of the rooms is frequently highlighted, making them a great fit for work-related stays. The city views and the cleanliness of the hotel add to the overall positive experience. For business meetings, the hotel’s bar serves as a pleasant environment, further enhancing its appeal for corporate guests.
However, some operational issues were reported, notably the inability to receive proper invoices at the reception and the length of time required to get meals during seminars. Additionally, the check-in and check-out processes are not deemed business-friendly and there were comments about the hotel's inability to issue digital invoices, which is a significant concern for professional travelers. Despite these drawbacks, the hotel's central location, modern facilities and overall convenience make it a strong contender for business stays in Frankfurt.
Honeymoon
Dog Friendly
No, NH Collection Frankfurt Spin Tower doesn't have any pool.
No, a spa isn't available at NH Collection Frankfurt Spin Tower.
Yes, NH Collection Frankfurt Spin Tower welcomes dogs.
Yes, parking facilities are available at NH Collection Frankfurt Spin Tower.
Yes, NH Collection Frankfurt Spin Tower has a gym.
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Hotel in Frankfurt am Main
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From $106
