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Summary of reviewsMoxy Frankfurt Airport enjoys a prime location near Frankfurt Airport, Terminal 2 and the Gateway Gardens S-Bahn station, making it extremely convenient for travelers. The area around the hotel is lively with various dining options and a grocery store, adding to the convenience. Guests appreciate the hotel's proximity to public transportation, facilitating easy access to both the airport and Frankfurt city center.
The breakfast service at the hotel is generally well-received with guests praising the wide selection of tasty and diverse options, including fresh fruits, gluten-free and lactose-free items and delicious coffee. The modern and friendly environment also enhances the breakfast experience. Nevertheless, some guests have noted issues such as delayed setup, overcrowding and occasional shortages of items.
The dining experience at Moxy Frankfurt Airport is enhanced by the hotel's unique integrated reception and dining area, creating a lively atmosphere. The on-site bar is a highlight, although some guests found the menu limited and the food quality inconsistent. Despite this, the proximity to well-regarded external dining options, like an Italian restaurant next door, offers satisfying alternatives.
Rooms at the hotel are mostly praised for their cleanliness, modern design and practical amenities. Family rooms, in particular, receive positive feedback for their spaciousness and suitability for accommodating larger groups. However, opinions on room size and functionality vary with some guests finding them cramped and others appreciating their cozy atmosphere. Temperature control and minor maintenance issues are occasional concerns.
Cleanliness is a strong point for Moxy Frankfurt Airport with guests frequently commending the well-maintained rooms and stylish décor. Although there are sporadic mentions of less-than-ideal housekeeping, the hotel generally provides a clean and inviting environment.
The staff at Moxy Frankfurt Airport are a significant asset, often described as friendly, accommodating and professional. The reception team receives particular praise for their efficiency and warmth, contributing to the hotel's welcoming atmosphere. Language barriers are occasionally noted, but the staff's efforts to provide excellent service are consistently appreciated.
WiFi connectivity at the hotel has mixed reviews. While some guests enjoyed a strong and reliable connection, others experienced frequent interruptions and slower speeds, indicating inconsistency in internet quality.
The hotel's gym, though small, is functional and appreciated by guests for its convenience and range of fitness equipment. Minor issues like the lack of towels and limited mats are noted, but the facility generally meets guests' needs.
Parking at Moxy Frankfurt Airport is convenient with options like an underground garage and free short-term parking in front of the hotel. However, the parking fees are considered high by some guests and availability can be limited during peak times.
Families find Moxy Frankfurt Airport accommodating with spacious family rooms, modern amenities and entertainment options like a game corner. The hotel’s vibrant atmosphere is appealing to both children and adults, making it a practical choice for family travelers.
In conclusion, Moxy Frankfurt Airport is a compelling choice for travelers due to its convenient location, clean and modern facilities, friendly staff and family-friendly accommodations. While there are some areas for improvement, most guests enjoy their stay, making the hotel a suitable option for transit stays and short visits to Frankfurt. Show more
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Categories
Family Friendly Hotel
This hotel is listed as a family-friendly option. While specific family amenities are not detailed, its modern design and amenities may appeal to families looking for a stylish stay.
Dog Friendly Hotel
This hotel is pet-friendly and offers a stylish and modern experience. It provides a convenient location near the airport for travelers with pets.
Hotel with Parking
This hotel offers parking facilities for guests. The hotel's proximity to the airport enhances its convenience.
Hotel Taking Steps Towards Sustainability
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Moxy Sleeper, Guest room, 1 QueenThe double room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.
Moxy Twin Sleeper, Guest room, 2 Twin/Single Bed(s)The twin room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. Boasting a patio, this twin room also offers soundproof walls, heating and a flat-screen TV. The unit offers 2 beds.
Moxyfied Family Sleeper, Larger Guest roomThe spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. This wheelchair accessible double room features soundproof walls, a seating area with a flat-screen TV and a roll-in shower. The unit offers 2 beds.
Guest Reviews
8.0
Very Good
Location
Located in close proximity to Frankfurt Airport, 'Moxy Frankfurt Airport' boasts a prime location that offers both convenience and tranquility for travelers. Despite being near the bustling airport, the hotel maintains a surprisingly quiet atmosphere, making it an optimal choice for overnight stays and those with early flights.
The area around the hotel is vibrant and well-developed, featuring a variety of restaurants, including Italian and Asian cuisine, as well as a grocery store, making it easy for guests to find food and other necessities. The hotel's location near Terminal 2 and the Gateway Gardens S-Bahn station means that both the airport terminal and the city center are just a short train ride away.
For those willing to walk, Terminal 2 is approximately 15-20 minutes on foot. The hotel is also well-connected with public transportation with frequent S-Bahn trains providing easy access to the airport and downtown Frankfurt, making it an excellent base for both airport layovers and brief visits to the city.
Overall, the hotel's location is highly praised for its convenience, modernity and the array of nearby amenities, making it a top choice for travelers seeking a comfortable and efficient transit experience.
Breakfast
Breakfast at Moxy Frankfurt Airport generally leaves a positive impression among guests. Many reviewers praise the breakfast, describing it as good, excellent, tasty and delicious. The breakfast buffet is often highlighted for its wide selection, rich variety and the inclusion of options such as fresh fruits, vegetables, gluten-free and lactose-free items and various hot and cold dishes. Several guests appreciate the availability of coffee with some calling it the best they've had.
The breakfast experience at the hotel seems to benefit from the clean and modern environment, friendly staff and ample choices catering to diverse dietary preferences. Many commend the early serving time, which is convenient for travelers with early flights.
However, some guests have voiced concerns over the breakfast service. Issues such as delayed setup, running out of items before closing time and slow replenishment have been noted. There are also comments about crowding and long waits at the buffet. A few guests found the breakfast to be overpriced or lacking in variety. Additionally, specific complaints include poor quality cold cuts, dry eggs, limited options for vegetarians and the occasional presence of leftover items at the start of service.
Despite these shortcomings, the general consensus seems to be that the breakfast at Moxy Frankfurt Airport offers a solid start to the day for most guests, though improvements in variety, restocking and organization could enhance the overall experience.
Dinner
At Moxy Frankfurt Airport, guests have praised the hotel's dining experience for its convenience and atmosphere, despite some mixed feelings about the food itself. The hotel's dining area combines with the reception, creating a unique, integrated space that guests seem to appreciate for its ambiance and management. The on-site bar is a highlight, offering a variety of hot dishes and snacks with a well-regarded bar experience and good management. However, there are some notes about limited menu availability and the quality of certain items, such as chicken burgers and sandwiches, which were described as bland.
Several guests mentioned that the dinner portions can be quite small and that the buffet could use more inspiration. Healthier food options were also a common request. The schedule for dinner service can be restrictive, ending at 10 PM, which might be inconvenient for late arrivals.
One significant advantage of staying at Moxy Frankfurt Airport is its proximity to numerous external dining options. The Italian restaurant next door receives high praise for its delicious meals, good price-performance ratio and late service until 11 PM. This restaurant, among others like an Asian option and a nearby bakery, provides guests with a variety of choices outside the hotel. Additionally, there is a grocery store nearby for further convenience.
In summary, while Moxy Frankfurt Airport offers a good bar and a decent selection of simple meals within a comfortable and well-managed environment, many guests found better dining experiences just outside the hotel's doors, particularly at the Italian restaurant right next door. For those preferring to dine in, the convenience and lively setting of the hotel's bar might suffice, although an improvement in menu variety and quality could enhance the overall experience.
Rooms
The rooms at Moxy Frankfurt Airport have garnered mixed reviews but lean towards positive feedback. Guests often highlight their cleanliness and modern design, noting that they are well-equipped and beautifully furnished. Many appreciate the spacious family rooms, which feature practical layouts, comfortable large beds and modern amenities such as night lights under the beds and multiple televisions. The rooms are frequently described as cozy, quiet and soundproof, making them ideal for a restful stay close to the airport.
However, comments on room size vary widely. While several guests find the rooms spacious and ideal for short stays, others describe them as very small, cramped and lacking suitable storage options for luggage. Some guests even report that the rooms feel a bit worn out or in need of renovation with issues like sticky surfaces, faulty light bulbs and defective appliances detracting from the overall experience.
Temperature control issues are a recurring complaint with rooms being described as overheated or difficult to cool down. Despite these drawbacks, many guests find the rooms functional and sufficient for a brief stay, particularly appreciating the hotel's proximity to the airport, modern furnishings and overall cleanliness. In summary, while there are areas for improvement, Moxy Frankfurt Airport's rooms generally offer a pleasant, practical retreat for travelers on the go.
Beds
Beds at Moxy Frankfurt Airport elicit a range of opinions from guests, predominantly positive but with some notable concerns. Overall, the word comfortable frequently appears in reviews with visitors often praising the softness and coziness of the beds. Descriptions such as super comfortable bed, very comfortable bed and beds comfortable suggest that many guests enjoy a restful sleep experience.
However, comfort is subjective and there are mixed feelings regarding the firmness of the mattresses. Some guests feel the beds are too soft or that the mattresses could be improved. There are mentions of beds being hard, worn-out and noisy, which highlights some inconsistencies in mattress quality. Additionally, specific critiques mention the noise of the pull-out beds in family rooms, which detracts from the comfort for those staying with children.
Pillows also appear to be a sore point for several guests, who described them as too thick, high, firm or thin, impacting overall sleep quality. Some even noted stained or holey pillows, which suggests issues with bedding maintenance.
Space in double beds is a noted issue for taller guests and some found the beds small or tight for two adults, adding another layer of feedback for room configuration considerations.
Despite these criticisms, many guests appreciated the modern, clean rooms and the hospitality of the staff contributes to a generally satisfying stay. The overall sentiment leans towards a positive experience, but there are specific areas, particularly in bedding comfort, where improvements could enhance guest satisfaction further.
Cleanliness
Moxy Frankfurt Airport receives commendable feedback for its cleanliness with many guests noting that the rooms and bathrooms were very clean and well-maintained. The hotel's modern and stylish décor is a highlight, creating a pleasant and inviting atmosphere. Guests appreciate the spaciousness and comfort of the rooms with many describing them as tidy and well-equipped.
The general areas, such as the lobby and breakfast room, are often noted for their cleanliness. The hotel's convenient location near the airport and ease of access to public transportation add to its appeal. Despite the overall positive impressions, there are occasional mentions of areas needing improvement, such as smeared surfaces, dusty corners and dirty walls. Some guests have pointed out that certain elements, like stained carpets and malfunctioning bathroom fixtures, detract from an otherwise clean environment.
While satisfaction with cleanliness is high, consistency appears to be a challenge with some reports of rooms and common areas not being adequately cleaned. Nonetheless, the hotel's contemporary style and clean, comfortable accommodations make it a popular choice among travelers.
Staff
The guest reviews for Moxy Frankfurt Airport paint a vivid picture of the exceptional service provided by its staff. Universally described as friendly, accommodating and helpful, the team at the hotel leaves a positive impression. The reception staff is consistently noted for their professionalism, warmth and efficiency, creating an inviting atmosphere right from check-in. Several guests highlighted the staff's dedication to making their stay enjoyable, even amidst large crowds.
However, it's worth noting that communication can sometimes be a challenge, as the predominantly English-speaking staff may occasionally struggle with German. Despite this, the multinational team makes a concerted effort to bridge language gaps, ensuring guests feel well taken care of.
A standout mention goes to individual members like Carlos at the reception, who have gone above and beyond in their service. Though there are isolated instances where the service did not meet expectations, the overall consensus is one of satisfaction and appreciation for the team's efforts. The friendly, youthful energy of the staff contributes significantly to the hotel's welcoming vibe, making it an attractive choice for travelers.
Wi-Fi
The WiFi experience at Moxy Frankfurt Airport has received mixed reviews from its guests. While some guests reported that the internet connection was strong, reliable and fast, others encountered difficulties with connection stability and speed. Positive feedback highlighted instances of good, exceptional and stable WiFi, which worked well and provided a fast connection. However, a considerable number of reviews mentioned issues such as poor WiFi strength, many connection interruptions and intermittent connectivity. Some guests also faced troubles with WiFi not working properly in their rooms or experiencing internet that was slow and constantly buffering. Overall, while there are instances of highly satisfactory WiFi performance, there appears to be significant inconsistency in the connectivity quality that guests experienced.
Gym
Moxy Frankfurt Airport provides a fitness center that guests generally appreciate. The gym, while described as small, is consistently noted as functional and convenient. Guests have access to a good range of fitness amenities and machines, which make the workout experience adequate for their needs. Several reviews highlight the availability of a sports room and fitness room as a positive aspect. However, some mention minor inconveniences such as the absence of towels and limited mats. Overall, the gym at Moxy Frankfurt Airport is seen as a valuable addition, offering a decent workout space for travelers.
Parking
The Moxy Frankfurt Airport offers several parking options that guests generally find convenient. Many appreciate the accessible underground parking garage, which some reviewers describe as handy and properly monitored. There is also free short-term parking available directly in front of the hotel, which is a useful feature for brief stops. Moreover, some guests were able to park for free or at a discounted rate due to various reasons.
However, multiple reviews highlight that the parking fees can be quite steep, typically around €25 per day. While some consider this rate acceptable, others find it expensive. Limited parking spaces and occasional difficulties, such as a full or tightly spaced garage, add to the inconvenience. Despite these drawbacks, the on-site parking garage and additional nearby parking options, such as the REWE TG, ease the experience for many guests. Overall, while the cost of parking is a common concern, the convenience and availability of multiple parking options are seen as positive attributes.
Family
The Moxy Frankfurt Airport is an appealing choice for families traveling with children, offering numerous amenities tailored to meet their needs. The hotel's family-friendly atmosphere is evident in its various types of family rooms, which are spacious and well-organized, catering to both small and large families. A highlight for many guests is the modern, stylish design of the family rooms, which often come divided into two sections, providing a sense of privacy and space, complete with two televisions.
Families will find the accommodations practical with extra beds available in Family Plus rooms and special amenities such as baby chairs. The family rooms are notably comfortable and can accommodate up to four people, making it convenient for a family of four along with their luggage. The hotel’s game corner has received positive mentions, providing an entertaining spot for children.
Additionally, the hotel maintains a youthful and vibrant atmosphere, making it a pleasant stay for both kids and adults. The presence of multiple living rooms adds to the comfort and the reception area, although doubling as a bar, adds to the lively environment of the hotel.
Despite a few reviews mentioning the family room beds could be improved, the overall feedback emphasizes the convenience and modernity of the family rooms, making Moxy Frankfurt Airport a practical and enjoyable choice for families, especially those on a short layover or one-night stay before departure.
Business
The Moxy Frankfurt Airport is a modern, chic and functional hotel highly regarded for business travelers. With its youthful atmosphere and cozy bar, it offers a relaxing environment after a day of meetings. The well-stocked breakfast buffet is a convenience, though it could use some improvement. The absence of a shuttle service can be inconvenient, but the hotel's proximity to the airport and the good connection to public transportation make it a practical choice.
Business amenities such as conference rooms, office rooms and Wi-Fi in business areas cater well to those in town for work. However, the business center, although functional, can be noisy and has limited options. The hotel’s business-friendly design includes a quiet environment and comfortable places to relax, which are conducive to productive work sessions.
The location is excellent for short business stays, layovers and early flights with a short taxi ride to Terminal 2 and various nearby restaurants and shops. Despite some occasional staff shortages and an overwhelmed reception during busy times, the friendly staff and good Wi-Fi speed make for a pleasant stay.
The Moxy Frankfurt Airport offers an unbeatable price/value ratio, especially for those on business trips, thanks to its business-like rooms and overall efficiency. While not ideal for large meetings or extensive work events due to its lobby/bar layout, the hotel remains a top choice for short, efficient business stays and offers good value for money in a convenient location.
Accessible
The Moxy Frankfurt Airport stands out for its impressive accessibility features, catering well to guests with disabilities. The hotel offers a range of options for reaching it, whether by public transport, including buses, taxis or the S-Bahn, which directly connects to the airport. Its proximity to metro and train stations enhances its central accessibility, making it easy for guests to move around.
Wheelchair users will find the hotel accommodating, thanks to well-designed accessibility features and available disabled facilities. Though the space for electric wheelchairs can be a bit tight and the elevator may sometimes be busy, these minor drawbacks are overshadowed by the overall convenience and ease of access. Accessible parking is also available for those traveling by car. Moxy Frankfurt Airport is an excellent choice for disabled travelers seeking comfort and accessibility.
Dog Friendly
Moxy Frankfurt Airport is recognized for its dog-friendly atmosphere, making it a convenient choice for travelers with pets. The hotel stands out with its welcoming environment, where dogs are allowed and highly accepted by everyone. Pet-friendly services, including specific dog-friendly rooms, ensure that pet owners and their furry companions have a comfortable stay. Additionally, unique touches like pretzel-eating dog murals add a charming and playful element to the hotel.
Guests noted that bringing a dog was not problematic, as the hotel is receptive and accommodating to pets. Despite the predominately positive comments, one mention indicated that the pet stay fee was not refunded, which could be a consideration for budget-conscious travelers. Overall, Moxy Frankfurt Airport's facilities and services affirm its reputation as a dog-friendly lodging option that caters well to the needs of pet owners and their pets.
No, Moxy Frankfurt Airport doesn't have any pool.
No, a spa isn't available at Moxy Frankfurt Airport.
Yes, Moxy Frankfurt Airport welcomes dogs.
Yes, parking facilities are available at Moxy Frankfurt Airport.