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Summary of reviewsLeonardo Royal Hotel Frankfurt is frequently commended for its strategic location, offering easy access to public transport, proximity to the city center and breathtaking views of Frankfurt's skyline. This makes it an ideal choice for both business and leisure travelers. Additionally, the quiet surroundings, nearby supermarkets and convenience stores enhance the overall guest experience, although some found the hotel slightly distant from nightlife.
Breakfast at the hotel is a highlight, praised for its extensive and high-quality buffet catering to a wide range of preferences, including vegetarian and vegan options. The clean and spacious breakfast area, along with friendly staff, further elevate the dining experience. Dinner receives mixed feedback; while many enjoy the quality and flavor of the food, the limited menu, expensive pricing and restricted restaurant hours have been points of contention.
The rooms are largely appreciated for their spaciousness, comfort and modern amenities, such as coffee machines and refrigerators. Recently renovated rooms receive positive reviews for their stylish design and cleanliness, particularly those on higher floors that offer remarkable views. However, there are instances of outdated rooms needing renovation and cleanliness issues, affecting some guests' experiences.
Cleanliness in the hotel is generally well-regarded with multiple reports of spotless rooms and attentive cleaning staff. Nevertheless, inconsistent housekeeping standards have led to occasional complaints about dirt and maintenance issues.
The staff at Leonardo Royal Hotel Frankfurt earns high marks for their friendliness, professionalism and helpfulness. Specific employees are often noted for exceptional service, contributing to a warm and welcoming atmosphere, though there have been occasional mentions of less satisfactory interactions.
Free WiFi is another area with mixed reviews. While many guests found the internet reliable and fast, others experienced connectivity issues, particularly in the upper floors, pointing towards a need for improved consistency and security.
The gym and sauna at the hotel, though small, are appreciated for their functionality and 24/7 availability. Yet, outdated equipment and occasional closures for renovations have been cited as drawbacks.
Parking receives mixed feedback due to high fees and inconvenient garage layout, despite the presence of secure and well-lit facilities. However, nearby free parking options offer a convenient alternative.
Families find the hotel commendable for its spacious rooms, family-friendly amenities and accommodating dining options. However, the lack of interconnected rooms and sometimes uncomfortable mattresses for children are noted as minor downsides.
Overall, the beds are mostly praised for their comfort, providing a cozy and restful sleep with an occasional mention of mixed experiences.
Leonardo Royal Hotel Frankfurt provides a blend of comfort, convenience and quality service, making it a favored choice for many travelers despite some areas requiring improvement. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
The hotel has comfortable rooms and provides a fitness center, hammam, and shared lounge. It is located in the heart of Frankfurt, making it accessible to family attractions.
Dog Friendly Hotel
This hotel welcomes pets and offers modern accommodations. The Leonardo Royal Hotel Frankfurt is a great option for travelers looking to bring their furry friends.
Business Hotel
The Leonardo Royal Hotel Frankfurt offers 15 modern, flexible meeting rooms that can host up to 400 guests. All conference rooms feature fast Wi-Fi and high-spec audiovisual equipment.
Hotel with Parking
This hotel provides a significant number of indoor parking spaces, with 480 available. Its location offers convenient access to major motorways.
Accessible Hotel
Recognized as an accessible hotel in Frankfurt, this hotel ensures that guests with disabilities are well catered for. This hotel provides necessary amenities and services for guests with disabilities.
4-Star Hotel
This hotel offers modern accommodations and a convenient location. It features comfortable rooms, a restaurant, and a bar, making it suitable for both business and leisure travelers.
Hotel Taking Steps Towards Sustainability
Hotel with Gym
Room Types
Comfort Double or Twin RoomThe air-conditioned Comfort room includes a balcony, a bedroom and a bathroom. 40" flatscreen TV, WiFi, safe and tea and coffee making facilities. The private bathroom includes a bathtub and a hairdryer.
Executive Twin RoomThe room includes a balcony with a view over the surroundings, a bedroom and a private bathroom. The room is equipped with a cable, satellite, flat-screen, coffee and tea making facilities, minibar and laptop size safe. The bathroom features a hairdryer.
Comfort Triple RoomThe air-conditioned room includes a balcony and a bathroom. It is equipped with a 40-inch cable/satellite TV with Sky channels, free WiFi, a safe and tea and coffee making facilities. The private bathroom includes a bathtub and a hairdryer.
Comfort Quadruple RoomThe air-conditioned room includes a balcony and a bathroom. It is equipped with a 40-inch cable/satellite TV with Sky channels, free WiFi, a safe and tea and coffee making facilities. The private bathroom includes a bathtub and a hairdryer.
Superior Double RoomThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. Boasting a balcony, this double room also features a safe deposit box, parquet floors and a flat-screen TV with satellite channels. The unit offers 1 bed.
Superior Twin RoomThis air-conditioned twin room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit offers 2 beds.
Family Quadruple RoomThis family room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit offers 2 beds.
Executive Quadruple Room This quadruple room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit has 2 beds.
Executive Double RoomThe spacious double room provides air conditioning, a tea and coffee maker, a balcony with city views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Family Triple RoomThe spacious triple room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. This triple room has a safe deposit box, parquet floors, a flat-screen TV with satellite channels and a balcony. The unit has 2 beds.
Guest Reviews
7.6
Good
Location
The Leonardo Royal Hotel Frankfurt boasts a highly favorable location that garners praise for its easy accessibility and proximity to key areas in Frankfurt. Situated just a short bus ride from the city center, it benefits from having bus stops conveniently positioned right in front of the hotel, ensuring excellent public transport connections. Many guests find the location ideal for city trips, as it places them within walking distance of the Main River and various attractions, while also offering easy access to highways.
The hotel's surroundings are noted for being quiet, adding to the comfort of staying there. There are supermarkets and convenient stores nearby, enhancing the convenience for travelers. Moreover, the views from the hotel, particularly from higher floors, provide breathtaking panoramas of the Frankfurt skyline, which many guests appreciate.
While some guests mention that the hotel is a bit far from the city center and nightlife, their concerns are mitigated by the efficient bus service that connects them quickly to key destinations. It is also particularly beneficial for those traveling to or from the airport as it strikes a balance between proximity to the city and accessibility to the airport.
Overall, the Leonardo Royal Hotel Frankfurt is recognized for its strategic location that meets the needs of both business and leisure travelers, offering a blend of tranquility, convenience and stunning city views.
Breakfast
The breakfast experience at Leonardo Royal Hotel Frankfurt has been widely appreciated by guests, earning high praise for its variety and quality. Reviews frequently highlight the extensive, varied and delicious offerings. Guests enjoyed the rich breakfast buffet, noting its fresh and tasty selections ranging from savory to sweet options. The buffet includes a wide selection, such as pancakes, fresh fruits and gluten-free buns. Many found the breakfast to be excellent and abundant with plenty of choices to cater to different preferences, including vegetarian and vegan options. The breakfast area is described as clean and spacious with sufficient seating and a panoramic view adding to the dining experience. Some reviews mentioned the friendly and accommodating staff, contributing positively to the overall experience. There were few mentions of limited or basic options, suggesting some room for improvement. Despite minor criticisms, the consistent positive remarks affirm that breakfast at this hotel is a notable highlight for many guests.
Dinner
Dining at the Leonardo Royal Hotel Frankfurt offers a mixed experience with numerous guests praising the quality and taste of the food, describing it as top-notch, delicious and creative, especially during lunch. The hotel offers a nice bar and restaurant downstairs and the breakfast selection is quite extensive, pleasing many guests. However, the dinner experience has received varied feedback. Some enjoyed their meals, finding the dinner options very tasty and the wines fantastic.
Despite these positive aspects, several guests found the restaurant's menu limited with few vegetarian options and no kids' menu. The bar and restaurant have also been noted for their restricted hours, often only open after 5:00 pm and sometimes closed for private functions, which disappointed some visitors. Many guests also considered the food and drink prices to be excessively high, which detracted from the overall dining experience.
Service-wise, the staff received mixed reviews; while many found them to be friendly and helpful, some guests encountered less amicable interactions. The sports bar, while popular for its drinks, did not fare well in terms of food quality and pricing. Overall, the dining experience at Leonardo Royal Hotel Frankfurt has its highlights but appears to fall short in consistently meeting expectations with better dining options available elsewhere in the city.
Rooms
The rooms at the Leonardo Royal Hotel Frankfurt received a mix of feedback, largely centered on spaciousness and cleanliness. Guests praised the rooms for being large, comfortable and well-equipped, often highlighting modern renovations and beautiful views of the city skyline, especially from higher floors with balconies.
The newly renovated rooms impressed many with their stylish design, cleanliness and modern amenities like coffee machines and refrigerators. The comfortable box spring beds and modern bathrooms, often featuring walk-in rain showers, were appreciated for their comfort and contemporary style.
However, some rooms were described as outdated and in need of renovations with issues such as non-functional air conditioning, broken fixtures and old furnishings. Cleanliness was another sporadic concern with reports of musty smells, stains and poor maintenance in certain rooms. Windows and decor were occasionally noted as worn or not up to standard.
On a positive note, upgraded rooms and those on the higher floors frequently offered spectacular views that guests found breathtaking. The large size of the rooms was consistently appreciated, along with the general comfort and facilities provided.
Despite some needing updates, the overall guest experience suggested that rooms were well-equipped and spacious, making them suitable for both business trips and city stays, though not always aligning perfectly with the expectation of a four-star hotel.
Beds
The beds at Leonardo Royal Hotel Frankfurt generally receive positive feedback for their comfort and quality. Many guests praised the beds as comfortable, cozy and conducive to a good night's sleep. The mattresses are frequently described as soft yet supportive, contributing to an overall restful experience.
However, there are some mixed reviews as well. While many found the beds to be spacious and well-made, others noted issues with the size of the beds, especially double beds, which some found too small or narrow. A few guests mentioned that the mattresses were worn and sagged in places and some beds made noise.
The bedding, including duvets and pillows, received varied reviews. Some guests found the duvets too low or causing back pain, while others appreciated the warmth and comfort they provided. Pillows were a point of contention; some guests found them too low or difficult to shape, while others found them perfectly comfortable.
Overall, the consensus is that the beds at Leonardo Royal Hotel Frankfurt are generally comfortable and contribute positively to the stay, even though some specific preferences and occasional issues were highlighted by certain guests.
Cleanliness
The reviews of the Leonardo Royal Hotel Frankfurt reveal a mixed picture regarding the hotel's cleanliness. On the positive side, many guests praised the hotel for its clean and spacious rooms with several noting the spotless condition of the recently renovated areas. Words like "very clean," "spotlessly clean rooms," and "cleanliness above all expectations" were frequently mentioned, along with commendations for the friendly and attentive cleaning staff. The bathrooms were also frequently described as clean and well-maintained. These aspects contributed to a generally positive experience for many visitors.
However, some reviews pointed to areas needing improvement. Negative comments highlighted issues like dirty carpets, smudged mirrors, trace muck in showers and water splash marks on toilet seats. Several guests found certain parts of their rooms not cleaned properly upon check-in, such as hair in bathtubs, stained carpets and neglected balconies. Maintenance issues like worn-out furniture and chipped doors were also mentioned. The hotel appears to struggle with consistency in its cleaning standards, as evidenced by complaints about the need for better quality control and occasional unpleasant situations like a dirty room being handled promptly by the reception staff.
Overall, while the Leonardo Royal Hotel Frankfurt is often praised for its cleanliness, attention to detail and consistency in housekeeping seem to vary, affecting some guests' experiences.
Staff
The staff at Leonardo Royal Hotel Frankfurt consistently receives high praise for their friendliness and helpfulness. Guests frequently describe the hotel employees as accommodating, professional and multilingual, ensuring a warm welcome upon arrival and attentive service throughout their stay. Specific staff members, like Taha, Lia and Ms. Kristina, are often highlighted for going above and beyond. The front desk team, despite some reports of occasional rudeness and unresponsiveness, is generally noted for being courteous, efficient and helpful.
Particularly commendable are the breakfast and restaurant staff, who regularly deliver friendly and organized service, enhancing the dining experience for guests. The housekeeping team also garners positive remarks for being thorough and polite.
There's a trend of positive reviews emphasizing staff proactiveness in addressing concerns and fulfilling guest requests promptly. However, a few reviews mention mixed experiences with some front desk personnel and occasional lapses in communication. Despite these isolated issues, the overall feedback underscores the staff's significant contribution to a pleasant stay with many guests expressing gratitude and recommending the hotel based on the quality of service received.
Wi-Fi
Leonardo Royal Hotel Frankfurt receives mixed feedback regarding its WiFi service. Many guests have appreciated the good WiFi signal, describing it as reliable, stable and capable of supporting work-related tasks. Terms like great WiFi, good WiFi and fast WiFi frequently appear in positive reviews with some guests highlighting the complimentary aspect of the service and high-speed internet connections.
However, a significant number of reviews point to inconsistent experiences. Guests reported issues like no connection at all, poor signal and the need to reconnect multiple times a day. The WiFi service is described as spotty and weak in certain areas, particularly in the upper floors and sometimes deemed unsafe due to being a public network. Some also mentioned that the internet did not work well or at all in their rooms but fared better in the restaurant and conference areas.
The feedback shows a clear divide, suggesting that while the WiFi can perform well for some, there are notable areas where improvements are needed to ensure consistent and secure internet access throughout the hotel.
Gym
The gym at Leonardo Royal Hotel Frankfurt offers a blend of practical amenities and a few limitations. Guests appreciate that the gym, though small, is functional and conveniently available 24/7. The presence of both a gym and a sauna adds to the hotel’s appeal and the sauna especially draws positive remarks for its cleanliness and availability of towels.
However, several reviews highlight some drawbacks. The gym space is not very large and the equipment is described as old with some machines in need of repair or replacement. There are occasional mentions of the fitness center being closed for renovations or some amenities like the steam bath and showers not functioning properly.
Despite these issues, for those looking for a basic workout facility, the gym and its supplementary services, including a scale and clean showers, can be beneficial. The overall sentiment is mixed with the gym meeting the needs of some guests, though improvements and better signage are recommended.
Parking
While the "Leonardo Royal Hotel Frankfurt" offers convenient on-site parking, it garners mixed reviews. Numerous guests highlight the parking garage's secure and well-lit atmosphere, noting that parking was sometimes available even during late hours. Visitors appreciate the abundance of external parking options, including free spaces nearby, which can mitigate the high costs associated with the hotel's parking facilities.
However, many reviewers express dissatisfaction with the steep parking fees, generally around €24-€25 per night. Complaints about the high parking costs are frequent with several guests feeling that the price is unjustified. Additionally, the parking garage's entrance can be confusing and access may be difficult when carrying luggage, as it often requires navigating stairs. Some reviewers found the parking spots too small and the garage layout inconvenient, leading to a frustrating experience, especially for those with motorcycles or larger vehicles.
Despite these drawbacks, the presence of several free or more affordable parking alternatives in the vicinity, including parking on adjacent streets or at a petrol station and supermarket nearby, offers some respite. The hotel could benefit from clearer signage and more accessible parking facilities to enhance the overall guest experience.
Family
Leonardo Royal Hotel Frankfurt receives consistent praise for being a family-friendly destination, suitable for travelers with children seeking comfort and convenience. Guests appreciate the spacious rooms capable of accommodating families, noting that the space is more than adequate for groups of three or more and even includes facilities such as a baby cot and conjoined rooms for larger groups. The hotel has received commendations for being comfortable and clean, ideal for a family stay and offering a welcoming environment for both adults and young children.
The breakfast buffet stands out for its variety and appeal to families with children eating for free, making mornings hassle-free and enjoyable. Facilities at night also provide entertaining options for family bonding, adding to the overall positive experience.
However, the hotel may not be ideal for families with small children and some guests pointed out the lack of interconnected room options and occasionally uncomfortable mattresses in family rooms. Despite these minor inconveniences, many families express a strong interest in returning, attributing their satisfaction to the hotel's overall family-oriented services and amenities.
4 Star
Leonardo Royal Hotel Frankfurt is a solid choice for those seeking good value at a reasonable price. While opinions differ on whether the hotel truly lives up to its four-star rating, many guests appreciate the great view from the rooms and find the overall value for money, especially given its convenient location.
The hotel offers a diverse and satisfying breakfast, although it's advisable to avoid peak times to ensure a more relaxed experience. Despite some dated elements like worn-out furniture and stained carpets, some found the environment clean and the soundproofing impressive.
Facilities and services received mixed reviews; while the soundproofing and pet-friendly policies were praised, cleanliness fell short of four-star expectations for some. Moreover, certain amenities like the bar being closed were noted as drawbacks.
In general, despite some criticisms, the hotel is considered a good four-star option by many, particularly for its price-performance ratio and stunning views. However, there are suggestions that the property might need a refresh to fully justify its four-star classification.
Business
Leonardo Royal Hotel Frankfurt stands out as a solid choice for business travelers, featuring a combination of practicality and strategic location. It boasts a quiet setting with convenient access to nearby gas stations, shopping facilities and snack bars. The hotel excels in providing amenities tailored to corporate needs, making it an ideal venue for meetings and conferences. Its business-friendly surroundings and professional, polite staff ensure a smooth stay for guests with normal standards.
The hotel offers good value for money with spacious, clean rooms that meet the information provided in brochures. Though some rooms have undergone upgrades while others have not, the overall quality remains reliable. The high floor views and proximity to a bus stop add to its convenience. Guests can expect services like documents scanning and quiet conference areas set up by accommodating staff. The four-star rating reflects its commitment to maintaining a well-kept, if somewhat old, facility.
Leonardo Royal Hotel Frankfurt comes highly recommended for short business trips with its affordable business costs and strategic location making it a great choice. For those attending conferences or requiring a venue for business meetings, it offers a perfect setting and appropriate facilities.
Accessible
The Leonardo Royal Hotel Frankfurt offers a generally positive experience in terms of accessibility for guests with disabilities. The hotel’s location is easily accessible via public transportation and car, making it convenient for guests to reach various parts of the city. Good connections to the A3 motorway and nearby public transit options enhance its accessibility.
The hotel includes large, spacious elevators and accessible bathrooms, catering well to wheelchair users. However, there are notable challenges such as high thresholds that may require assistance for complete wheelchair access. A few guests noted that the even floors are not wheelchair accessible and some rooms may require stairs after the elevator ride, potentially posing a problem for those with mobility difficulties.
While the hotel boasts balconies, the entry to them can be problematic due to high thresholds and lack of ramp or elevator access. Despite some minor issues, the overall accessibility of the hotel is commendable, offering a convenient and comfortable stay for many guests with disabilities.
Dog Friendly
Leonardo Royal Hotel Frankfurt has established itself as a notable dog-friendly destination for travelers with pets. Guests frequently highlight the ease with which dogs are accommodated, pointing out that the hotel welcomes pets for a fee of €30. The staff receives commendations for their friendliness and helpfulness, particularly in assisting guests with their dogs.
The hotel allows dogs in various areas, including a large garden, making it a suitable place for pets to stretch their legs. Rooms are reported to be pet-accessible and sometimes come with convenient features such as balconies, which can be useful for pet owners. While some guests indicated the need for improvements in specific pet areas, overall, the hotel's pet-friendly amenities are well-received.
Additionally, the enjoyment of bringing pets is amplified by the high level of service in other aspects of the hotel, as guests noted satisfaction with the breakfast and reliable wifi. Although one guest suggested that facilities for dogs could be enhanced further, the prevailing sentiment is positive, marking the Leonardo Royal Hotel Frankfurt as a commendable option for those traveling with pets.
No, Leonardo Royal Hotel Frankfurt doesn't have any pool.
No, a spa isn't available at Leonardo Royal Hotel Frankfurt.
Yes, Leonardo Royal Hotel Frankfurt welcomes dogs.
Yes, parking facilities are available at Leonardo Royal Hotel Frankfurt.