Citadines City Centre Frankfurt
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Summary of reviewsCitadines City Centre Frankfurt is consistently celebrated for its prime location in the heart of Frankfurt, offering unparalleled convenience to shopping, dining and transportation options. Its proximity to the Skyline Plaza shopping centre and various public transport stations such as the Festhalle/Messe U-Bahn station and Frankfurt Hauptbahnhof make it an excellent base for exploring the city and attending events at nearby Messe Frankfurt and Festhalle. Despite its central positioning, the hotel maintains a tranquil environment, providing a peaceful retreat for business and leisure travelers alike.
The hotel offers spacious, modern and well-maintained accommodations that guests frequently describe as exceptionally clean and comfortable. The rooms are well-equipped with amenities such as kitchenettes, dishwashers, washing machines and coffee-making facilities, catering well to both short and extended stays. Many appreciate the natural light, large comfortable beds and ample storage, complemented by thoughtful touches such as free coffee and tea in the lobby. While minor issues like noise and occasional maintenance concerns are noted, the overall feedback on the room quality is overwhelmingly positive.
Guests uniformly commend the hotel's cleanliness, emphasizing that both the private and common areas are maintained to a high standard. The positive atmosphere is further enhanced by the friendly, efficient and multilingual staff, who are frequently noted for their exceptional service and willingness to assist, even going above and beyond to ensure a positive stay.
The breakfast at Citadines City Centre Frankfurt, while praised for its taste and freshness, has garnered mixed reviews regarding variety and value for money. Some guests find the selection sufficient and appreciate unlimited coffee throughout the day, whereas others suggest improvements in diversity and presentation. The fitness center is considered adequate, offering essential equipment for a short stay, although some guests find it too small and in need of better ventilation.
The hotel offers convenient and secure underground parking, which guests find spacious and reasonably priced given the central location. However, minor challenges such as construction in the area and the lack of electric car charging facilities are noted as areas for improvement.
WiFi at the property is generally praised for its good speed and reliability, meeting the needs of most guests effectively. Lastly, the beds are well-regarded for their comfort, although pillow quality and bed sizing have received mixed feedback.
Overall, Citadines City Centre Frankfurt is highly recommended for its ideal location, modern amenities, excellent cleanliness, friendly staff and good value for money, making it a reliable choice for both business and leisure travelers visiting Frankfurt.
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The hotel offers spacious, modern and well-maintained accommodations that guests frequently describe as exceptionally clean and comfortable. The rooms are well-equipped with amenities such as kitchenettes, dishwashers, washing machines and coffee-making facilities, catering well to both short and extended stays. Many appreciate the natural light, large comfortable beds and ample storage, complemented by thoughtful touches such as free coffee and tea in the lobby. While minor issues like noise and occasional maintenance concerns are noted, the overall feedback on the room quality is overwhelmingly positive.
Guests uniformly commend the hotel's cleanliness, emphasizing that both the private and common areas are maintained to a high standard. The positive atmosphere is further enhanced by the friendly, efficient and multilingual staff, who are frequently noted for their exceptional service and willingness to assist, even going above and beyond to ensure a positive stay.
The breakfast at Citadines City Centre Frankfurt, while praised for its taste and freshness, has garnered mixed reviews regarding variety and value for money. Some guests find the selection sufficient and appreciate unlimited coffee throughout the day, whereas others suggest improvements in diversity and presentation. The fitness center is considered adequate, offering essential equipment for a short stay, although some guests find it too small and in need of better ventilation.
The hotel offers convenient and secure underground parking, which guests find spacious and reasonably priced given the central location. However, minor challenges such as construction in the area and the lack of electric car charging facilities are noted as areas for improvement.
WiFi at the property is generally praised for its good speed and reliability, meeting the needs of most guests effectively. Lastly, the beds are well-regarded for their comfort, although pillow quality and bed sizing have received mixed feedback.
Overall, Citadines City Centre Frankfurt is highly recommended for its ideal location, modern amenities, excellent cleanliness, friendly staff and good value for money, making it a reliable choice for both business and leisure travelers visiting Frankfurt.
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Guest Reviews
Situated in the heart of Frankfurt, Citadines City Centre Frankfurt boasts an exceptional location that is highly praised by its visitors. The hotel's proximity to the Skyline Plaza shopping center, located directly across the street, serves as a major highlight. Guests appreciate the convenience of having diverse shopping and dining options just steps away. The central position of the hotel offers easy access to various modes of public transportation, including tram stops, bus stations and the Festhalle/Messe U-Bahn station, making it simple to navigate the city and beyond, even reaching the airport comfortably.
Visitors mention that it’s just a short walk to the Frankfurt Hauptbahnhof (main train station) and only about a 25-minute walk to the city center. The location is particularly advantageous for those attending events at the Messe Frankfurt or the Festhalle, both of which are within walking distance. Despite the hotel’s central positioning, the area is noted to be quiet and peaceful, providing a tranquil retreat in the midst of the bustling city.
The hotel's excellent connectivity to major attractions and business districts in Frankfurt is frequently highlighted. Guests find the ease of access to the city's public transportation system, including the U-Bahn and S-Bahn, extremely beneficial, allowing quick trips to the city center, trade fair grounds and even museums. The nearby Skyline Plaza offers an array of retail and culinary delights, further enhancing the convenience and enjoyment of staying at this property.
In sum, Citadines City Centre Frankfurt stands out for its prime location, offering both convenience and comfort, making it an ideal choice for visitors, whether they are in town for business or leisure.
Citadines City Centre Frankfurt offers a breakfast experience that garners mixed reviews from its guests. The general consensus highlights the breakfast as good, tasty and diverse with several descriptors such as very good, delicious and elaborate painting a positive picture. Guests often appreciate the freshness and rich quality of the offerings, which provide a good start to the day. Many reviews also praise the breakfast as sufficient with everything you might need in the morning, complemented by the advantage of unlimited coffee available throughout the day.
However, there are notable critiques. A recurring comment is the need for more variety, particularly in hot dishes and vegetables. Some mention that the breakfast selection is rather small, calling it basic or limited and suggesting that the presentation could be more attractive. The quality of some items, such as bread rolls and jams, also received occasional negative remarks. Additionally, service appears to be an issue with complaints about understaffing leading to delays in restocking and cleaning.
Cost is another point of contention; several guests feel that the breakfast is overpriced for what is offered. While a few found it reasonably priced, others argue that the breakfast does not justify its financial tag, especially when compared to its quality and variety.
Overall, while the breakfast at Citadines City Centre Frankfurt has its strong points, some improvements in variety, service and value for money could enhance the guest experience.
Citadines City Centre Frankfurt offers spacious and modern accommodations that excel in comfort and cleanliness. Guests frequently highlight the generous size of the rooms, which often include well-equipped kitchenettes with amenities like dishwashers, fridges, washing machines and even coffee-making facilities. Many visitors appreciate the affordable pricing relative to the high quality of the rooms, which are nicely decorated in neutral tones and feature modern furnishings.
A standout feature of the hotel is its commitment to cleanliness with many guests noting that their rooms were spotlessly clean upon arrival and well-maintained throughout their stay. The spaciousness of the rooms is a consistent highlight with many describing the rooms as cozy yet airy and filled with plenty of natural light. The large, comfortable beds and ample storage space add to the appeal, making the rooms suited for both short and extended stays.
Additional perks include thoughtful amenities such as free coffee and tea in the lobby and some rooms even offer balconies with nice views. Families and groups find the accommodations particularly satisfactory due to the larger, apartment-style rooms that sometimes come with separate living areas and multiple bathrooms.
Although some guests mentioned issues like noise, occasional musty smells or minor maintenance concerns, the overall consensus remains overwhelmingly positive. The strategic location near the Skyline Plaza mall and easy access to various restaurants and cafes further enhances the convenience for visitors.
Overall, Citadines City Centre Frankfurt strikes a balance between comfort, modern amenities and good value for money, making it a highly recommended choice for travelers to Frankfurt.
At Citadines City Centre Frankfurt, the general consensus among guests is that the beds are quite comfortable, often described as cozy and supportive. Many guests specifically praised the comfort of the mattresses and the overall bed quality, making for a restful night's sleep. The term "comfortable" recurred frequently in the reviews, highlighting the hotel's attention to providing a good sleep experience.
However, the pillows seem to be a significant point of contention. While some found them soft and satisfactory, a notable number of guests experienced discomfort, describing the pillows as too hard, high or even rock-like. The inconsistency in pillow comfort is a frequent downside noted by several visitors.
Another common issue is the size and type of the beds. Guests sometimes found the double beds too small for two adults or preferred having individual blankets rather than one large one. Some mentioned the mattresses being too firm or occasionally saggy but generally, the bed quality was appreciated.
In summary, Citadines City Centre Frankfurt is recognized for its comfortable beds, though the pillows and bed sizing arrangements might need some improvements to meet all guest preferences.
Citadines City Centre Frankfurt is consistently praised for its cleanliness by many of its guests. The hotel rooms and facilities are often described as very clean, modern, well-maintained and comfortable. Common areas, like the lobby and reception, also present a clean and pleasant environment. Guests particularly appreciate the clean and spacious rooms, some of which come equipped with kitchenettes and offer beautiful views. The cleanliness extends to the bathrooms and showers, overall emphasizing a high standard of hygiene across the property.
While the majority of reviews highlight a spotless and well-maintained experience, there are occasional mentions of areas where cleanliness could improve, such as some dusty furniture surfaces and infrequent bathroom cleaning during longer stays. Nevertheless, housekeeping services generally receive positive feedback for their efficiency.
The hotel staff is described as friendly and helpful, contributing to a clean and welcoming atmosphere. Additionally, the hotel's location is convenient with close proximity to public transport, restaurants and shops, making it an excellent choice for visitors who prioritize both cleanliness and accessibility.
Citadines City Centre Frankfurt has garnered much praise for its staff from guests who appreciate their exceptional service. The reception team, in particular, stands out for being extremely friendly, efficient and helpful with some individuals like Antonio and Farah receiving special mentions for their professionalism and hospitality. Many reviews highlighted the staff's ability to speak multiple languages fluently, which adds a layer of convenience for international travelers.
Staff members are frequently described as welcoming, polite and responsive, always ready to assist with any issues that arise and ensuring a smooth check-in process. Kindness and attentiveness seem to be hallmarks of the service with guests noting that the personnel were consistently courteous and accommodating throughout their stay. The clean rooms and the willingness of the staff to go the extra mile contributed positively to many guests' overall experiences.
Despite the overwhelming positives, there were occasional mentions of the staff appearing overwhelmed or unmotivated and a few reviews noted room for improvement in training and friendliness during busy times. However, these instances were significantly outnumbered by the commendations for the staff's helpfulness and commitment to high standards of service.
Overall, the staff at Citadines City Centre Frankfurt consistently make guests feel welcome and attended to, significantly enhancing the overall guest experience with their friendly and professional demeanor.
The WiFi experience at Citadines City Centre Frankfurt has largely garnered positive feedback from guests. Many reviewers have noted that the internet speed is generally good, reliable and fast, making it suitable for tasks such as work and virtual meetings. The complimentary WiFi in the rooms and throughout the property has been highlighted as a significant advantage. However, there were some mentions of occasional instability and slow connections in specific instances, especially on higher floors.
In addition to the WiFi, guests have appreciated the availability of free coffee, tea and water around the clock. The provision of these complimentary beverages has been a well-received perk with many guests specifically praising the accessibility and convenience of free drinks all day.
Overall, despite a few hiccups, the internet service at Citadines City Centre Frankfurt appears to meet most guests' needs effectively, complemented by the thoughtful addition of free refreshments.
The gym at Citadines City Centre Frankfurt receives mixed feedback from its guests. Positive comments highlight that the fitness center is well-maintained, accessible and well-equipped with free weights, offering sufficient options for a decent workout session. Guests appreciate that the gym is open between 6 am and 10 pm, allowing for flexible workout times. The staff's friendliness and helpfulness are frequently noted, contributing to an overall welcoming atmosphere. However, some guests feel that the gym is too small and limited in equipment, describing it as ordinary and poorly ventilated. Despite these drawbacks, many find it adequate for a short stay, emphasizing the gym's usability and functionality. Overall, while not exceptionally grand, the fitness facility at Citadines City Centre Frankfurt fulfills the basic needs for those looking to maintain their fitness routine during their stay.
When it comes to parking at Citadines City Centre Frankfurt, guests have expressed a range of experiences. On the positive side, the hotel offers ample and secure underground parking, often described as spacious and easily accessible, which provides peace of mind for those traveling by car. Many guests appreciated the connection between the parking garage and the hotel with the convenience of elevator access directly to the rooms enhancing the overall experience.
The parking facilities are generally deemed to be reasonably priced, considering the central location with fees typically ranging around 15-20 Euros per night. This is seen as understandable and fair in the context of Frankfurt's parking rates. Additionally, the security measures in place, such as elevators operating only with a room card, add to the sense of safety within the parking area.
However, some guests have noted a few challenges. Construction work in the vicinity has occasionally made the parking garage more difficult to reach. Furthermore, signage directing guests to the parking area could be improved, as several have found it tricky to locate initially. There have also been mentions of limited availability at times and a perception that the parking spaces can be somewhat tight.
Despite these drawbacks, many found the parking options convenient and functional with adequate spaces generally available and a secure environment for their vehicles. For those with electric cars, it is worth noting that charging facilities are not currently offered.
In summary, Citadines City Centre Frankfurt offers a generally positive parking experience with its large, secure underground garage, fair rates and easy access to the hotel, although minor navigation issues and the lack of charging facilities for electric vehicles are aspects that could be improved.
Citadines City Centre Frankfurt is highly praised for its accessibility features, making it a convenient choice for guests with disabilities. The hotel is centrally located and easily reachable via metro, tram and taxi services, ensuring smooth transit. Guests appreciated the ramps, well-designed accessible rooms and the automatic doors, which enhance ease of movement throughout the premises.
The connection between the parking lot and the hotel is efficiently designed, adding to the accessible parking options. The presence of an elevator further contributes to the hotel's accessibility. Public transportation options nearby make it even more convenient for guests.
Additional amenities like free coffee/tea service, equipped kitchens, free WiFi and the hotel’s secured environment add to the comfort of the stay. The reception staff is efficient in handling taxi arrangements and luggage, ensuring a hassle-free experience. Despite minor improvements needed in heating, the overall accessibility and thoughtful facilities make Citadines City Centre Frankfurt a commendable choice for disabled guests seeking a comfortable and convenient stay.
Citadines City Centre Frankfurt welcomes pets and is particularly dog-friendly. Guests appreciated that dogs are permitted, though they noted that it does come with an additional cost of €25. While the hotel allows dogs, some guests found the barking of other dogs to be a disturbance. Additionally, there were some mentions of a lack of green spaces for dogs nearby, which could be a consideration for dog owners looking to stay at the hotel. Overall, the pet-friendly amenities make it a suitable choice for those traveling with their furry companions.
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Location
Visitors mention that it’s just a short walk to the Frankfurt Hauptbahnhof (main train station) and only about a 25-minute walk to the city center. The location is particularly advantageous for those attending events at the Messe Frankfurt or the Festhalle, both of which are within walking distance. Despite the hotel’s central positioning, the area is noted to be quiet and peaceful, providing a tranquil retreat in the midst of the bustling city.
The hotel's excellent connectivity to major attractions and business districts in Frankfurt is frequently highlighted. Guests find the ease of access to the city's public transportation system, including the U-Bahn and S-Bahn, extremely beneficial, allowing quick trips to the city center, trade fair grounds and even museums. The nearby Skyline Plaza offers an array of retail and culinary delights, further enhancing the convenience and enjoyment of staying at this property.
In sum, Citadines City Centre Frankfurt stands out for its prime location, offering both convenience and comfort, making it an ideal choice for visitors, whether they are in town for business or leisure.
Breakfast
However, there are notable critiques. A recurring comment is the need for more variety, particularly in hot dishes and vegetables. Some mention that the breakfast selection is rather small, calling it basic or limited and suggesting that the presentation could be more attractive. The quality of some items, such as bread rolls and jams, also received occasional negative remarks. Additionally, service appears to be an issue with complaints about understaffing leading to delays in restocking and cleaning.
Cost is another point of contention; several guests feel that the breakfast is overpriced for what is offered. While a few found it reasonably priced, others argue that the breakfast does not justify its financial tag, especially when compared to its quality and variety.
Overall, while the breakfast at Citadines City Centre Frankfurt has its strong points, some improvements in variety, service and value for money could enhance the guest experience.
Rooms
A standout feature of the hotel is its commitment to cleanliness with many guests noting that their rooms were spotlessly clean upon arrival and well-maintained throughout their stay. The spaciousness of the rooms is a consistent highlight with many describing the rooms as cozy yet airy and filled with plenty of natural light. The large, comfortable beds and ample storage space add to the appeal, making the rooms suited for both short and extended stays.
Additional perks include thoughtful amenities such as free coffee and tea in the lobby and some rooms even offer balconies with nice views. Families and groups find the accommodations particularly satisfactory due to the larger, apartment-style rooms that sometimes come with separate living areas and multiple bathrooms.
Although some guests mentioned issues like noise, occasional musty smells or minor maintenance concerns, the overall consensus remains overwhelmingly positive. The strategic location near the Skyline Plaza mall and easy access to various restaurants and cafes further enhances the convenience for visitors.
Overall, Citadines City Centre Frankfurt strikes a balance between comfort, modern amenities and good value for money, making it a highly recommended choice for travelers to Frankfurt.
Beds
However, the pillows seem to be a significant point of contention. While some found them soft and satisfactory, a notable number of guests experienced discomfort, describing the pillows as too hard, high or even rock-like. The inconsistency in pillow comfort is a frequent downside noted by several visitors.
Another common issue is the size and type of the beds. Guests sometimes found the double beds too small for two adults or preferred having individual blankets rather than one large one. Some mentioned the mattresses being too firm or occasionally saggy but generally, the bed quality was appreciated.
In summary, Citadines City Centre Frankfurt is recognized for its comfortable beds, though the pillows and bed sizing arrangements might need some improvements to meet all guest preferences.
Cleanliness
While the majority of reviews highlight a spotless and well-maintained experience, there are occasional mentions of areas where cleanliness could improve, such as some dusty furniture surfaces and infrequent bathroom cleaning during longer stays. Nevertheless, housekeeping services generally receive positive feedback for their efficiency.
The hotel staff is described as friendly and helpful, contributing to a clean and welcoming atmosphere. Additionally, the hotel's location is convenient with close proximity to public transport, restaurants and shops, making it an excellent choice for visitors who prioritize both cleanliness and accessibility.
Staff
Staff members are frequently described as welcoming, polite and responsive, always ready to assist with any issues that arise and ensuring a smooth check-in process. Kindness and attentiveness seem to be hallmarks of the service with guests noting that the personnel were consistently courteous and accommodating throughout their stay. The clean rooms and the willingness of the staff to go the extra mile contributed positively to many guests' overall experiences.
Despite the overwhelming positives, there were occasional mentions of the staff appearing overwhelmed or unmotivated and a few reviews noted room for improvement in training and friendliness during busy times. However, these instances were significantly outnumbered by the commendations for the staff's helpfulness and commitment to high standards of service.
Overall, the staff at Citadines City Centre Frankfurt consistently make guests feel welcome and attended to, significantly enhancing the overall guest experience with their friendly and professional demeanor.
Wi-Fi
In addition to the WiFi, guests have appreciated the availability of free coffee, tea and water around the clock. The provision of these complimentary beverages has been a well-received perk with many guests specifically praising the accessibility and convenience of free drinks all day.
Overall, despite a few hiccups, the internet service at Citadines City Centre Frankfurt appears to meet most guests' needs effectively, complemented by the thoughtful addition of free refreshments.
Gym
Parking
The parking facilities are generally deemed to be reasonably priced, considering the central location with fees typically ranging around 15-20 Euros per night. This is seen as understandable and fair in the context of Frankfurt's parking rates. Additionally, the security measures in place, such as elevators operating only with a room card, add to the sense of safety within the parking area.
However, some guests have noted a few challenges. Construction work in the vicinity has occasionally made the parking garage more difficult to reach. Furthermore, signage directing guests to the parking area could be improved, as several have found it tricky to locate initially. There have also been mentions of limited availability at times and a perception that the parking spaces can be somewhat tight.
Despite these drawbacks, many found the parking options convenient and functional with adequate spaces generally available and a secure environment for their vehicles. For those with electric cars, it is worth noting that charging facilities are not currently offered.
In summary, Citadines City Centre Frankfurt offers a generally positive parking experience with its large, secure underground garage, fair rates and easy access to the hotel, although minor navigation issues and the lack of charging facilities for electric vehicles are aspects that could be improved.
Accessible
The connection between the parking lot and the hotel is efficiently designed, adding to the accessible parking options. The presence of an elevator further contributes to the hotel's accessibility. Public transportation options nearby make it even more convenient for guests.
Additional amenities like free coffee/tea service, equipped kitchens, free WiFi and the hotel’s secured environment add to the comfort of the stay. The reception staff is efficient in handling taxi arrangements and luggage, ensuring a hassle-free experience. Despite minor improvements needed in heating, the overall accessibility and thoughtful facilities make Citadines City Centre Frankfurt a commendable choice for disabled guests seeking a comfortable and convenient stay.
Dog Friendly
No, Citadines City Centre Frankfurt doesn't have any pool.
No, a spa isn't available at Citadines City Centre Frankfurt.
Yes, Citadines City Centre Frankfurt welcomes dogs.
Yes, parking facilities are available at Citadines City Centre Frankfurt.
Yes, Citadines City Centre Frankfurt has a gym.
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Hotel in Frankfurt am Main
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From $106
