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Summary of reviewsHôtel L'Oustalet receives considerable acclaim for its ideal location and tranquil surroundings. Guests appreciate its accessibility to attractions, such as the picturesque yellow train of the SNCF, nearby ski resorts, and thermal baths, while enjoying the serenity of the mountain views from the terrace. The strategic position between Bourg-Madame and Font Romeu offers a peaceful ambiance and very good value for money, enhanced by the natural heat and relaxing sun around the pool.
The dining experience at Hôtel L'Oustalet is another highlight, with both breakfast and dinner receiving praise for their quality and quantity. Guests enjoy an assortment of fresh regional products during breakfast and commend the hearty and generous dinner options, which include regional specialties and seasonal menus. While some feel the breakfast could improve in variety and pricing, the overall meals remain satisfying and flavorful, supported by attentive staff.
Rooms are described as clean and comfortable, often featuring stunning mountain views from balconies. While a few guests note minor issues such as smaller room size and outdated bathrooms, the prevailing sentiment is positive due to the warmth, cleanliness, and service provided by an attentive hotel team. Staff members excel in creating a welcoming environment, often extending communication efforts to accommodate different languages, which guests find particularly thoughtful.
Additionally, Hôtel L'Oustalet is recognized for its convenient parking facilities, with a spacious, free parking area in front of the hotel being a favored amenity. Guests enjoy comfortable sleeping arrangements, praising the beds for their general comfort, though some mention inconsistencies in size and condition.
Overall, Hôtel L'Oustalet is highly regarded for its strategic location, quality dining, cleanliness, friendly staff, and convenient parking, offering a charming and comforting stay to its visitors. Show more
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Categories
Dog Friendly Hotel
This hotel provides accommodation and welcomes pets. Specific amenities for pets aren't detailed, but its primary function as a hotel ensures fundamental services.
Small Hotel
This hotel is a charming option, providing a cozy and intimate atmosphere. Its location on Avenue Mal Leclerc offers convenient access to local attractions.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Hotel with Outdoor Pool
Room Types
Double RoomThe double room offers a wardrobe, heating, as well as a private bathroom featuring a shower. Rooms on the upper floors are reachable by lift. The unit offers 2 beds.
Family SuiteThe family room offers a wardrobe and heating, as well as a private bathroom boasting a shower. Rooms on the upper floors are reachable by lift. The unit has 3 beds.
Triple RoomThe triple room offers a wardrobe, heating, as well as a private bathroom featuring a shower. Rooms on the upper floors are reachable by lift. The unit offers 2 beds.
Budget Double RoomThe double room offers a wardrobe and heating, as well as a private bathroom featuring a shower. The unit offers 1 bed.
Quadruple RoomThe quadruple room provides a wardrobe and heating, as well as a private bathroom featuring a shower. The unit offers 3 beds.
Guest Reviews
7.9
Good
Location
Hôtel L'Oustalet is nestled in a prime location that guests frequently praise for its convenience and tranquility. The hotel provides an ideal starting point for exploring the area's attractions, including the renowned yellow train of the SNCF and the nearby ski resorts and thermal baths. Visitors appreciate the beautiful, calm environment with picturesque mountain views visible from the terrace, a perfect escape from the bustling traffic around the station. This quiet setting offers a familiar ambiance that adds a layer of comfort to the stay. The strategic position between Bourg-Madame and Font Romeu makes it accessible while maintaining a peaceful vibe, and the natural heat of the sun around the pool area is another delightful surprise. Overall, guests consistently commend the hotel as offering very good value for money, combining a great location with serene surroundings.
Breakfast
Nestled in charm, Hôtel L'Oustalet presents a dining experience that leaves guests largely satisfied, especially when it comes to the offerings of the breakfast buffet. The breakfast is generally described as good, hearty, and featuring fresh regional products, which highlights the quality of the meals served. However, there are notes indicating that the selection could benefit from increased variety, as some guests found it limited in its options. At times, specific elements like dried cheese and industrial mini croissants did not meet expectations, pointing to areas for potential improvement.
Price is a recurring theme in the reviews, with several guests remarking that the cost does not fully justify the breakfast's limited choices. Despite its perceived expense, breakfast remains plentiful for the most part, with an assortment of sweet and savory options. For those who opt for the half-board meals, the satisfaction extends beyond breakfast, with both dinner and breakfast receiving praise for their deliciousness.
Overall, Hôtel L'Oustalet provides a breakfast experience that is largely positive, with fresh, quality products but room for improvement in terms of variety and pricing. Some technical aspects, such as the coffee machine, were noted as areas needing attention to ensure a smoother service.
Dinner
Hôtel L'Oustalet is renowned for its delightful dining experience, offering both dinner and breakfast options that consistently garner high praise from guests. The restaurant serves excellent and generous meals, with diners repeatedly highlighting the quality of the cuisine. The menu is noted for being both tasty and plentiful, making it a worthwhile addition to any stay. Guests particularly appreciate the diverse offering, including regional specialties and seasonal menus such as a delicious and abundant Christmas selection. The evening meals are described as hearty, with options like raclette standing out for their excellence. The dining environment is warm and welcoming, often enhanced by the attentive and friendly staff who ensure a pleasant meal service. While the duration of dinner can be lengthy for some, the overall consensus is that the quality and quantity of the food make dining at Hôtel L'Oustalet a memorable part of the guest experience.
Rooms
Nestled in a serene setting, Hôtel L'Oustalet offers rooms that provide a mix of comfort and simplicity, making it suitable for short stays. Guests often highlight the cleanliness and warmth of the rooms, praising the comfortable beds and pleasant atmosphere. Many rooms are spacious, featuring ample layout and delightful balconies that offer beautiful mountain views, creating an enjoyable outdoors experience.
However, not all guest experiences were uniformly positive. Some rooms are on the smaller side, with issues related to space for cribs or terraces that were reportedly absent despite being advertised. Additionally, the bathrooms are noted as outdated and in need of renovation. Though some worn-out elements could use a refresh, the overall warmth and cleanliness seem to make stays at Hôtel L'Oustalet enjoyable. The team at the hotel receives positive remarks for their service, enhancing the overall experience.
Beds
Hôtel L'Oustalet seems to have garnered a mix of opinions regarding its beds, with numerous reviewers highlighting the comfort of the sleeping arrangements. Many guests found the beds and bedding to be generally comfortable and appreciated the room's overall comfort. Some mentioned the bedding being very good, underscoring an overall sense of satisfaction with their sleep quality. However, a few reviews pointed out inconsistencies such as a slightly small double bed, basic room facilities, and occasional issues with worn-out mattresses or less comfortable pillows. While experiences varied, a stronger emphasis was placed on the comfort provided by most of the beds, indicating a decent level of satisfaction among guests.
Cleanliness
Hôtel L'Oustalet offers a generally clean and comfortable experience for its guests. Many reviews highlight the cleanliness as a positive aspect, noting that everything was clean and well-maintained, including the plumbing. The entire hotel, including the rooms, is described as very clean, providing a pleasant and calm atmosphere. The establishment itself receives favorable remarks for being nice and creating a friendly environment. However, a few guests mentioned that the cleaning could be improved, pointing out areas where cleanliness left much to be desired. Overall, the hotel manages to maintain a standard of cleanliness appreciated by many, yet there is room for refinement in certain areas.
Staff
Nestled in a picturesque setting, Hôtel L'Oustalet consistently garners praise for its outstanding staff, a factor that greatly enhances the guest experience. The team, led by notably friendly figures such as Barbara and the management duo Sandra and her partner, receive frequent commendations for their exceptional service and genuine warmth. Guests regularly highlight the friendly and attentive nature of the staff, who excel at creating a welcoming atmosphere from the moment of arrival.
A striking feature of the hotel’s service is the staff's effort to communicate in guests' native languages, including Spanish, which visitors find particularly considerate. The pleasant human interaction extends to all areas of the hotel, including the reception, where the kindness and helpfulness of the staff set a comforting tone. Whether offering all necessary information or providing a friendly smile, the staff consistently ensure that guests feel valued and attended to.
In addition to the warmth and kindness that permeate the atmosphere, guests note the high quality of service throughout their stay. The team’s ability to balance professionalism with personal attention is a hallmark of the hotel and significantly contributes to the excellent value for money experienced by visitors. Whether interacting with adults or children, the staff's attentiveness and friendly demeanor leave a lasting impression, making Hôtel L'Oustalet a standout choice for travelers seeking accommodation with a personal touch.
Parking
Visitors to Hôtel L'Oustalet consistently praise the hotel's parking facilities, noting them as a significant positive aspect of their stay. Guests appreciate the convenience of the large, free parking area, which offers easy access right in front of the hotel. The parking is described as very good value for money, providing a comfortable and hassle-free experience. Additionally, the hotel's prime location enhances the accessibility of this well-regarded feature. The spacious private parking area ensures that travelers have a worry-free option when it comes to vehicle accommodations, making it a standout amenity among the hotel's offerings.
Yes, Hôtel L'Oustalet has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Hôtel L'Oustalet.
Yes, Hôtel L'Oustalet welcomes dogs.
Yes, parking facilities are available at Hôtel L'Oustalet.