Mercure Florianópolis
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Summary of reviewsMercure Florianópolis is highly regarded for its prime central location, offering convenient access to various parts of the island and essential amenities like pharmacies, grocery stores and restaurants. The hotel's breakfast experience is generally positive with many praising the variety and quality of fresh offerings, although some guests feel it is overpriced and lacks options for dietary restrictions. Dinner and dining services are a highlight with guests commending the food quality, affordable prices and excellent service, including efficient room service.
Regarding accommodation, the rooms are spacious and comfortable with appreciated amenities such as kitchenettes and mini-fridges. Cleanliness is generally good, but there are concerns about outdated furniture and inconsistent maintenance, leading to issues like musty odors and broken fixtures. The staff is often praised for their friendliness and attentiveness, adding to a positive guest experience despite occasional lapses in professionalism or cleanliness.
The Wi-Fi service receives mixed reviews with some guests finding it efficient while others struggle with its stability, impacting their ability to work remotely. Guests have a similar mixed reaction to the gym, which some find adequate while others note outdated equipment and maintenance issues. However, the heated indoor pool is a popular feature, especially during cooler weather, despite some cleanliness and maintenance concerns.
On-site parking is convenient but comes at an additional cost with challenges like tight spaces and occasional debris. For families, the hotel provides a welcoming environment, including a playroom and suitable family apartments. Finally, while many guests appreciate the comfortable beds, there are inconsistencies in bedding quality and maintenance. Despite its strong points, some guests feel the hotel does not fully meet four-star standards, suggesting that there is room for improvement, particularly in updating facilities and enhancing service consistency.
Categories
Regarding accommodation, the rooms are spacious and comfortable with appreciated amenities such as kitchenettes and mini-fridges. Cleanliness is generally good, but there are concerns about outdated furniture and inconsistent maintenance, leading to issues like musty odors and broken fixtures. The staff is often praised for their friendliness and attentiveness, adding to a positive guest experience despite occasional lapses in professionalism or cleanliness.
The Wi-Fi service receives mixed reviews with some guests finding it efficient while others struggle with its stability, impacting their ability to work remotely. Guests have a similar mixed reaction to the gym, which some find adequate while others note outdated equipment and maintenance issues. However, the heated indoor pool is a popular feature, especially during cooler weather, despite some cleanliness and maintenance concerns.
On-site parking is convenient but comes at an additional cost with challenges like tight spaces and occasional debris. For families, the hotel provides a welcoming environment, including a playroom and suitable family apartments. Finally, while many guests appreciate the comfortable beds, there are inconsistencies in bedding quality and maintenance. Despite its strong points, some guests feel the hotel does not fully meet four-star standards, suggesting that there is room for improvement, particularly in updating facilities and enhancing service consistency.
Hotel Taking Steps Towards Sustainability
This hotel combines comfort with eco-conscious practices, allowing guests to maintain their fitness routines while minimizing their environmental impact. It is known to take steps to be more eco-conscious.
Family Friendly Hotel
This hotel is well-situated and provides comfortable accommodations with family-friendly amenities. It offers easy access to local attractions and a relaxing environment.
Dog Friendly Hotel
Mercure Florianópolis welcomes pets and offers a comfortable stay with various amenities. Its pet-friendly policies and convenient location make it a good option.
Hotel with Swimming Pool
This hotel provides swimming pool facilities for guests.
Heated Pool Indoor Pool
Business Hotel
The Mercure Florianópolis Convention Hotel is equipped to host events with a large central foyer and multipurpose space, accommodating up to 650 people. It provides full support and meticulous organization for events.
Hotel with Parking
Mercure Florianópolis has parking available on site for guests.
Accessible Hotel
This hotel offers accessible units and bathrooms for people with reduced mobility, an elevator, and wheelchair accessible routes and areas.
Hotel with Gym
Mercure Florianópolis is listed among the hotels in Florianópolis with gym and fitness center.
Hotel with Indoor Pool
This 4-star hotel features an indoor swimming pool and is located between Conceição Lagoon and downtown Florianópolis. It offers comfortable, air-conditioned rooms with amenities like a minibar and TV.
Hotel with Heated Pool
Mercure Florianópolis is distinguished by its covered heated pool and sauna. It is noted as the only hotel in its region (Itacorubi) with a covered heated pool, making it a unique and convenient option, especially for families.
Hotel for Honeymoon
Romantic Hotel
4-Star Hotel
Guest Reviews
Mercure Florianópolis boasts a prime location, praised frequently by its guests. Positioned centrally, the hotel enjoys proximity to vital amenities such as pharmacies, grocery stores, cafes and a 24-hour convenience store. This strategic location offers easy access to various parts of the island, including downtown, north and east beaches, Lagoa da Conceição and key business centers. The location is particularly advantageous for those in town for business, events or visiting nearby universities.
Guests appreciate the practical convenience of being close to roads leading to major attractions and essential services like gas stations, restaurants and shopping centers, making it an excellent hub for exploring the island. The location also facilitates quick travel to both the south and north of the island as well as the airport.
Although some reviews mention the hotel is a bit far from the main beaches, overall, its placement between the bus station and key city spots is highly valued. Whether for business or leisure, Mercure Florianópolis’ location is consistently highlighted for making city navigation straightforward and efficient.
Mercure Florianópolis offers a breakfast experience that has garnered a mix of reactions from its guests. On the positive side, many reviewers commend the breakfast for its variety and quality, noting the presence of fresh cakes, breads, fruits and high-quality croissants. Attentive service from polite staff also enhances the experience with some guests highlighting the efficient and friendly service, extended breakfast hours and the pleasant environment with good hygiene protocols.
However, some guests feel that the breakfast does not justify its high cost with several pointing out that it should ideally be included in the room rate given the overall expense of the stay. A few critiques include the limited variety, lack of options for dietary restrictions such as vegan or gluten-free diets and occasional delays in replenishing food items. The breakfast area can sometimes feel cramped and does not always maintain the expected standards of cleanliness and food quality.
Overall, the breakfast at Mercure Florianópolis is highly appreciated by many for its tasty and varied offerings, though some guests feel it falls short in value for money and inclusivity of different dietary needs.
The dining experience at Mercure Florianópolis receives high praise from guests, highlighting both quality and affordability. The hotel's lobby features a cozy and welcoming restaurant and café known for its excellent service and sensational food. Guests appreciated the diverse menu that offers great options for breakfast, brunch, snacks and dinner. The Guarapuvu restaurant and bar, a well-loved establishment in Floripa, is noted for its excellent drinks and traditional flavors. Room service is another standout, applauded for its speed and the quality of both food and beverages. Overall, the restaurant is seen as offering great value for money with fair prices, making it a highly recommended dining option within the hotel.
The guest reviews for Mercure Florianópolis highlight a mix of advantages and areas in need of improvement regarding the hotel's rooms. Positively, many guests praised the spaciousness with several comments noting the rooms were very large and comfortable. The presence of amenities like a kitchenette, microwave and mini-fridge was appreciated, as well as the quality of the beds and bedding, often described as comfortable and offering good rest. Cleanliness was a strong point with reports of rooms being clean and well-maintained, contributing to an overall comfortable stay.
However, there were notable critiques concerning the outdated condition of the rooms. Multiple reviews mentioned the old furniture, worn-out bathroom fixtures, musty odors and signs of humidity. Essential renovations appear necessary, particularly in the plumbing and bathroom areas. Issues such as poor room acoustics, inadequate heating, small and tight bathrooms and non-functional amenities like air conditioning and faulty electrical outlets were repeatedly brought up. There were also concerns about cleanliness not being consistently maintained with some guests encountering mold, old or broken fixtures and stained or dirty elements.
Overall, while the Mercure Florianópolis offers spacious and generally comfortable accommodations, it significantly lags in modern updates and consistent maintenance, impacting the perceived value and guest satisfaction. Improvements and renovations could greatly enhance the experience and align the facilities with guest expectations for a four-star hotel.
Mercure Florianópolis offers a mixed experience when it comes to their beds. Many guests have highlighted the comfort of the beds with several describing them as very comfortable, featuring soft bed linens and suitable pillows. The rooms are generally noted as clean and comfortable with some guests praising the large and spacious beds. Nevertheless, there are notable inconsistencies regarding bed quality. Some guests mentioned issues such as old or hard mattresses, stained and torn bed linens and bed sheets that do not fit properly. A few reviews also pointed out a lack of maintenance with some beds and rooms needing updates. Despite some negative feedback, the frequent mentions of comfortable beds and good bedding suggest that many guests do find the beds to their satisfaction.
Mercure Florianópolis has garnered a mix of praise and criticism regarding its cleanliness. Many guests have appreciated the very clean and organized accommodations, highlighting the large, spacious and clean rooms. Numerous reviews complimented the impeccable cleanliness and well-kept rooms, praising the staff for maintaining a tidy environment and noting how some rooms were cleaned to a satisfactory standard. The hotel's cleaning measures, especially those concerning Covid-19 prevention, were also positively mentioned.
However, there have been several mentions of inconsistent cleaning standards with some rooms and facilities described as dirty and poorly maintained. Issues such as dusty furniture, mold in bathrooms, spider webs and musty smells were pointed out by guests. There were also complaints about rooms not being cleaned regularly with instances of stained curtains, torn sheets and unclean cups not being replaced.
Some guests encountered problems like hair on the floor, dirty towels and a general lack of attention to detail in housekeeping. The bathrooms, in particular, faced criticism for mold, bad odors and leaking fixtures. Despite these challenges, guests often noted the friendly and attentive staff, who were helpful in addressing some of the cleaning issues when brought to their attention.
Overall, while Mercure Florianópolis boasts commendable cleanliness in several reviews, there are notable lapses that need addressing to ensure a consistently clean and pleasant stay for all visitors.
Guests of Mercure Florianópolis consistently praise the hotel's staff for their exceptional service and attentiveness. The reception team is frequently described as friendly, welcoming and highly professional. Employees, particularly those at the front desk and in the restaurant, often go out of their way to assist guests, ensuring a pleasant experience. Specific staff members such as Joci and Javier have been singled out for their accommodating nature and overall, the team displays great hospitality.
However, some reviews highlight occasional lapses, such as delays during check-in and instances of unprofessional behavior. Despite these mixed experiences, the positive feedback about staff kindness and helpfulness overwhelmingly dominates. The cleaning team also receives notable commendation for their attentiveness and concern for cleanliness, adding to the overall positive perception of the hotel's service quality.
In summary, Mercure Florianópolis' staff is generally regarded as polite, helpful and committed to guest satisfaction, making the hotel a reliable choice for travelers seeking excellent service.
The Wi-Fi experience at Mercure Florianópolis has garnered mixed reviews from guests. While some reported that the Wi-Fi network worked very well, others encountered significant issues, describing the internet signal as very inconsistent and unreliable. A recurring theme among the comments was the difficulty in maintaining a stable connection, especially for work purposes with several noting the internet kept cutting out and had signal fluctuations. The network's performance varied greatly with a noticeable number of guests finding the Wi-Fi non-existent or very poor throughout their stay. The feedback indicates that while there are moments of good connectivity, overall, the internet service needs substantial improvement to meet guests' expectations.
The gym at Mercure Florianópolis seems to be a point of contention among guests. While some reviews note that the gym is good and features modern equipment, the majority highlight several issues. Many guests found the gym to be outdated, small and poorly equipped. Broken machines were a common complaint, making it difficult for guests to have a satisfying workout session. Some also mentioned that the gym was under maintenance during their stay, limiting access further. However, the hotel does offer a thermal pool, which guests found to be a valuable leisure option, particularly appreciated during colder periods in Floripa. Overall, while the gym has its challenges, other amenities like the thermal pool provide a positive experience.
Mercure Florianópolis offers a heated indoor pool, which many guests find a desirable feature, especially during cooler weather. Reviewers describe the pool as wonderful and generally highlight its good temperature regulation, which makes for a comfortable swimming experience.
However, feedback isn't entirely positive as several guests mention that the pool area requires more maintenance. Reports indicate cleanliness issues with some highlighting that the pool had not been inspected recently and others noting the presence of dirt. Structural problems such as a leaking ceiling and overall poor upkeep are also mentioned, detracting from the overall experience.
Some guests have faced problems with the pool's accessibility and management, like experiencing delays in receiving towels and finding the pool occupied without proper rotation. Additionally, the sauna's non-functionality due to neglect further contributed to the dissatisfaction.
In terms of amenities, the hotel does offer a well-lit pool area with both indoor and outdoor options and the convenience of a heated pool is frequently applauded. Guests seeking a clean, well-maintained and efficiently managed pool may want to consider these factors when planning their stay.
Mercure Florianópolis offers convenient on-site parking, making it easy for guests to find a spot upon arrival. The location of the hotel is frequently praised for being accessible with a dedicated area for accessible parking. However, it's important to note that the parking comes at an additional cost, typically around 27 reais per day and there's no valet service available. While the parking area is generally satisfactory, some guests have mentioned that the spaces can be tight and occasionally full with debris noted in the lot at times. Despite these minor issues, the overall ease of parking adds to the convenience of staying at this well-located hotel.
Mercure Florianópolis excels as a family-friendly destination, receiving numerous commendations for its kid-friendly facilities. The hotel boasts a very pleasant playroom for kids, offering an enjoyable space for children to play and parents to relax. Families find the accommodations particularly suitable with perfect family apartments that include great beds and a mini kitchen, ideal for those traveling with little ones. The hotel staff is frequently praised for being friendly and helpful, ensuring a comfortable and smooth stay for all. While the breakfast options are described as simple and gluten-free choices are lacking, the overall cleanliness and functionality of the hotel, including amenities like the elevator and parking, contribute to a convenient and pleasant stay.
The Mercure Florianópolis delivers a mixed experience for its guests. The hotel enjoys a good location and some reviewers appreciated the value for money, as well as found the restaurant to be very good. However, several guests felt that the hotel does not meet the expectations of a 4-star rating, suggesting it should be rated as 2 or 3 stars instead. Feedback highlighted that the facilities and services do not live up to the level or value typically associated with a 4-star establishment with some guests advising that there are better options available for the price.
Mercure Florianópolis receives mixed feedback from business travelers. While some reviews mention that it is not ideal for business trips, others highlight the hotel's good cost-benefit ratio, making it competitive for those on a budget. Its central location on the island is convenient, particularly for those who need easy access to work.
The hotel provides essential amenities, including a convenient store and a desk with a TV setup conducive to laptop use, which is appreciated by some guests. However, there are concerns regarding the staff's provision of inaccurate information and confusion about guest evacuation procedures during a fire alarm. Despite these issues, many guests find the overall stay at the hotel to be satisfactory.
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Location
Guests appreciate the practical convenience of being close to roads leading to major attractions and essential services like gas stations, restaurants and shopping centers, making it an excellent hub for exploring the island. The location also facilitates quick travel to both the south and north of the island as well as the airport.
Although some reviews mention the hotel is a bit far from the main beaches, overall, its placement between the bus station and key city spots is highly valued. Whether for business or leisure, Mercure Florianópolis’ location is consistently highlighted for making city navigation straightforward and efficient.
Breakfast
However, some guests feel that the breakfast does not justify its high cost with several pointing out that it should ideally be included in the room rate given the overall expense of the stay. A few critiques include the limited variety, lack of options for dietary restrictions such as vegan or gluten-free diets and occasional delays in replenishing food items. The breakfast area can sometimes feel cramped and does not always maintain the expected standards of cleanliness and food quality.
Overall, the breakfast at Mercure Florianópolis is highly appreciated by many for its tasty and varied offerings, though some guests feel it falls short in value for money and inclusivity of different dietary needs.
Dinner
Rooms
However, there were notable critiques concerning the outdated condition of the rooms. Multiple reviews mentioned the old furniture, worn-out bathroom fixtures, musty odors and signs of humidity. Essential renovations appear necessary, particularly in the plumbing and bathroom areas. Issues such as poor room acoustics, inadequate heating, small and tight bathrooms and non-functional amenities like air conditioning and faulty electrical outlets were repeatedly brought up. There were also concerns about cleanliness not being consistently maintained with some guests encountering mold, old or broken fixtures and stained or dirty elements.
Overall, while the Mercure Florianópolis offers spacious and generally comfortable accommodations, it significantly lags in modern updates and consistent maintenance, impacting the perceived value and guest satisfaction. Improvements and renovations could greatly enhance the experience and align the facilities with guest expectations for a four-star hotel.
Beds
Cleanliness
However, there have been several mentions of inconsistent cleaning standards with some rooms and facilities described as dirty and poorly maintained. Issues such as dusty furniture, mold in bathrooms, spider webs and musty smells were pointed out by guests. There were also complaints about rooms not being cleaned regularly with instances of stained curtains, torn sheets and unclean cups not being replaced.
Some guests encountered problems like hair on the floor, dirty towels and a general lack of attention to detail in housekeeping. The bathrooms, in particular, faced criticism for mold, bad odors and leaking fixtures. Despite these challenges, guests often noted the friendly and attentive staff, who were helpful in addressing some of the cleaning issues when brought to their attention.
Overall, while Mercure Florianópolis boasts commendable cleanliness in several reviews, there are notable lapses that need addressing to ensure a consistently clean and pleasant stay for all visitors.
Staff
However, some reviews highlight occasional lapses, such as delays during check-in and instances of unprofessional behavior. Despite these mixed experiences, the positive feedback about staff kindness and helpfulness overwhelmingly dominates. The cleaning team also receives notable commendation for their attentiveness and concern for cleanliness, adding to the overall positive perception of the hotel's service quality.
In summary, Mercure Florianópolis' staff is generally regarded as polite, helpful and committed to guest satisfaction, making the hotel a reliable choice for travelers seeking excellent service.
Wi-Fi
Gym
Pool
However, feedback isn't entirely positive as several guests mention that the pool area requires more maintenance. Reports indicate cleanliness issues with some highlighting that the pool had not been inspected recently and others noting the presence of dirt. Structural problems such as a leaking ceiling and overall poor upkeep are also mentioned, detracting from the overall experience.
Some guests have faced problems with the pool's accessibility and management, like experiencing delays in receiving towels and finding the pool occupied without proper rotation. Additionally, the sauna's non-functionality due to neglect further contributed to the dissatisfaction.
In terms of amenities, the hotel does offer a well-lit pool area with both indoor and outdoor options and the convenience of a heated pool is frequently applauded. Guests seeking a clean, well-maintained and efficiently managed pool may want to consider these factors when planning their stay.
Parking
Family
4 Star
Business
The hotel provides essential amenities, including a convenient store and a desk with a TV setup conducive to laptop use, which is appreciated by some guests. However, there are concerns regarding the staff's provision of inaccurate information and confusion about guest evacuation procedures during a fire alarm. Despite these issues, many guests find the overall stay at the hotel to be satisfactory.
Yes, Mercure Florianópolis has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Mercure Florianópolis.
Yes, Mercure Florianópolis welcomes dogs.
Yes, parking facilities are available at Mercure Florianópolis.
Yes, Mercure Florianópolis has a gym.
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