Boutique Hotel Borgo
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Summary of reviewsBoutique Hotel Borgo boasts an excellent location in the heart of Florence, making it ideal for travelers eager to explore the city's major attractions. Guests appreciate the hotel's proximity to iconic landmarks such as the Florence Duomo and Ponte Vecchio, as well as easy access to transportation options like the Santa Maria Novella train station and nearby tram stops. The surrounding area, rich with cafés, shops and picturesque spots by the Arno River, further enhances its appeal as a convenient and pleasant base for city exploration. The peaceful and friendly neighborhood atmosphere adds to the overall charm.
The rooms, while noted for their cleanliness, modernity and comfort, have garnered mixed reviews due to their compact size and occasional lack of expected amenities. Positive feedback highlights the cleanliness with frequent mentions of daily upkeep, clean sheets and fragrant towels. However, issues such as mold in bathrooms, noise from other rooms and the street and discrepancies between online descriptions and actual conditions have been reported. Despite these drawbacks, the rooms offer basic comforts and are praised for their comfortable beds, although some guests have critiqued the pillows and occasional issues with bed configurations.
The staff at Boutique Hotel Borgo are consistently praised for their exceptional friendliness, professionalism and helpfulness. Guests frequently commend the reception team and owners, noting their warm hospitality and willingness to accommodate late arrivals and other needs. Specific staff members, like Isabella and Stefano, receive special recognition for their attentive service and knowledgeable assistance, significantly enhancing the overall guest experience.
For those interested in nightlife, the hotel's location near the vibrant Arno River area offers ample entertainment options. However, the proximity to nearby bars and an Irish-style pub may result in some noise, particularly on weekends, until around 11pm.
Overall, Boutique Hotel Borgo delivers a memorable stay marked by its prime location, clean and comfortable accommodations and outstanding staff service, while being mindful of the room size and occasional noise issues.
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The rooms, while noted for their cleanliness, modernity and comfort, have garnered mixed reviews due to their compact size and occasional lack of expected amenities. Positive feedback highlights the cleanliness with frequent mentions of daily upkeep, clean sheets and fragrant towels. However, issues such as mold in bathrooms, noise from other rooms and the street and discrepancies between online descriptions and actual conditions have been reported. Despite these drawbacks, the rooms offer basic comforts and are praised for their comfortable beds, although some guests have critiqued the pillows and occasional issues with bed configurations.
The staff at Boutique Hotel Borgo are consistently praised for their exceptional friendliness, professionalism and helpfulness. Guests frequently commend the reception team and owners, noting their warm hospitality and willingness to accommodate late arrivals and other needs. Specific staff members, like Isabella and Stefano, receive special recognition for their attentive service and knowledgeable assistance, significantly enhancing the overall guest experience.
For those interested in nightlife, the hotel's location near the vibrant Arno River area offers ample entertainment options. However, the proximity to nearby bars and an Irish-style pub may result in some noise, particularly on weekends, until around 11pm.
Overall, Boutique Hotel Borgo delivers a memorable stay marked by its prime location, clean and comfortable accommodations and outstanding staff service, while being mindful of the room size and occasional noise issues.
Historic Hotel
Hotel near Nightlife Spots
Hotel with Parking
Small Hotel
3-Star Hotel
About Boutique Hotel Borgo
License: 048017ALB0224, IT048017A1SZ69RZP2
Guest Reviews
Location
The area surrounding the hotel is rich with cafés, shops and picturesque spots, including the Arno River. Noteworthy, too, is the strategic location next to key amenities such as parking lots and car rental agencies, which adds to the ease of city exploration. Guests appreciate the neighborhood's friendly and quiet atmosphere, which provides a peaceful retreat after a day of sightseeing.
In summary, Boutique Hotel Borgo offers a superb location that is both central and accessible, standing out as an excellent base for discovering Florence's architectural and cultural treasures.
Rooms
However, many reviews highlighted the significant issue of room size, consistently pointing out that rooms are extremely small, often smaller than anticipated and lacking in amenities. The lack of good sound insulation is a recurring problem with guests reporting high noise levels from neighboring rooms and the street. Some rooms have functional but sparse furnishings, while others lacked advertised amenities, such as fully stocked minibars or adequate storage space.
There were also complaints about the misleading photos and descriptions online, which did not match the actual condition of the rooms. Facilities like the elevator are not available on all floors and some rooms had issues with air conditioning and missing accessories. Despite these drawbacks, the rooms do provide basic comforts and a few even offer amenities like a TV, safe and kettle. Ultimately, for those looking for a clean, centrally located place to stay and can handle compact spaces, Boutique Hotel Borgo may suffice.
Beds
Cleanliness
Despite these positives, there are some caveats. Multiple reviews pointed out instances of mold in the bathroom and occasional dirt left from previous guests, including unswept floors and stray hairs. Some guests also reported specific issues such as squashed insects on the walls and cherry stems left on the floor, which detract from the overall experience. The cleanliness of the rooms and the facility overall is described as acceptable and quite well taken care of.
While not predominantly mentioned, a few guests did experience more significant issues, including rooms that were not cleaned properly and items left in disarray, giving the impression that someone had gone through their belongings.
Overall, while the general trend leans towards a positive view of cleanliness, prospective guests should be aware of occasional lapses.
Staff
The professionalism of the team is evident, yet it’s their genuine friendliness and attentiveness that set them apart. Specific mentions of individuals, such as Isabella and Stefano, highlight their exceptional customer service with Stefano especially lauded for his knowledgeable assistance.
From the warm and welcoming initial greetings to the attentive service throughout the stay, the staff's dedication to guest satisfaction is clear. Their ability to create a comfortable atmosphere is frequently remarked upon, contributing significantly to guests' positive experiences.
Nightlife
No, Boutique Hotel Borgo doesn't have any pool.
No, a spa isn't available at Boutique Hotel Borgo.
No, Boutique Hotel Borgo doesn't allow dogs.
Yes, parking facilities are available at Boutique Hotel Borgo.
No, Boutique Hotel Borgo doesn't have a gym.
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