SureStay Hotel by Best Western Florence
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe SureStay Hotel by Best Western Florence is often praised for its convenient location and exceptional staff service. Situated near key transportation routes, including I-75, and close to a variety of dining options, the hotel provides value for money and practical amenities for travelers. Guests frequently commend the friendly and attentive staff, particularly at the front desk, for contributing positively to their stay and ensuring a welcoming atmosphere.
The hotel's breakfast experience receives mixed feedback; while some guests find it satisfactory and appreciate its convenience and cleanliness, others call for improvements in diversity and replenishment of food items. Despite this, the staff's helpfulness in the breakfast area contributes to the overall positive experience.
Rooms are commonly described as clean and comfortable, with added conveniences such as refrigerators and microwaves. Nonetheless, there are criticisms regarding odors, maintenance of electrical fixtures, and bathroom hygiene, suggesting that improvements could enhance guest satisfaction further.
Cleanliness across the hotel generally seems to require attention, with mentions of outdated and occasionally dirty common areas and guest rooms. Nevertheless, some guests remark on the hotel's good value, highlighting both the price and the need for thorough maintenance to elevate the experience.
The beds generally provide a comfortable sleeping experience, although some guests find them slightly firm. Overall, SureStay Hotel by Best Western Florence is regarded as a strategic and affordable lodging choice, with the notable friendliness of staff being a significant factor in guest satisfaction.
Categories
The hotel's breakfast experience receives mixed feedback; while some guests find it satisfactory and appreciate its convenience and cleanliness, others call for improvements in diversity and replenishment of food items. Despite this, the staff's helpfulness in the breakfast area contributes to the overall positive experience.
Rooms are commonly described as clean and comfortable, with added conveniences such as refrigerators and microwaves. Nonetheless, there are criticisms regarding odors, maintenance of electrical fixtures, and bathroom hygiene, suggesting that improvements could enhance guest satisfaction further.
Cleanliness across the hotel generally seems to require attention, with mentions of outdated and occasionally dirty common areas and guest rooms. Nevertheless, some guests remark on the hotel's good value, highlighting both the price and the need for thorough maintenance to elevate the experience.
The beds generally provide a comfortable sleeping experience, although some guests find them slightly firm. Overall, SureStay Hotel by Best Western Florence is regarded as a strategic and affordable lodging choice, with the notable friendliness of staff being a significant factor in guest satisfaction.
Dog Friendly Hotel
This hotel is pet-friendly.
Accessible Hotel
This hotel offers accessible features including wheelchair accessibility, bathtub seats, raised toilets with grab bars, safety bars in the shower, and walk-in showers. Access ramps are also available.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Free Wi-Fi
Business Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
The SureStay Hotel by Best Western Florence is frequently praised for its prime location, ideal for travelers seeking easy access to key transportation routes, particularly being conveniently situated near I-75 and right off the expressway. Guests appreciate the hotel's proximity to numerous dining options, including both restaurants and fast food, making it a strategic choice for both local activities and dining convenience. The central location supports a variety of traveler needs, providing easy access to the highway and necessary amenities for a comfortable stay. Reviewers often highlight the combination of great location and value for money, as well as the excellent service from the attentive staff, making it an appealing choice for both short-term visitors and those revisiting. Additionally, the hotel offers good value with competitive pricing, complemented by a satisfying hot breakfast, enhancing its appeal as an affordable and practical lodging option in Florence.
The breakfast experience at the SureStay Hotel by Best Western Florence receives mixed feedback from guests. Many reviews highlight the good quality of the breakfast, describing it as exceeding expectations, with some guests pleasantly surprised by the offerings. The breakfast is often noted as being adequate and conveniently located for travelers' needs. Guests appreciate the helpfulness of the reception staff, contributing to an overall positive experience.
However, there are several areas for improvement. Many reviews point out the lack of hot food and protein, with specific mentions of the absence of options like eggs and yogurt. The breakfast area is praised for cleanliness, albeit with a need for regular restocking and replenishment. While some guests find the breakfast sufficient, others describe it as basic and subpar, with limited options available. Overall, enhancing the variety and keeping items well-stocked could improve the breakfast experience at this hotel.
SureStay Hotel by Best Western Florence offers a mixed experience for guests staying in their rooms. On the positive side, visitors frequently note the cleanliness of the rooms, frequently highlighting their comfort and tidiness. Many describe the beds as comfortable, making it easy for guests to enjoy a restful night's sleep. The addition of amenities like a nice-sized refrigerator and microwave is a plus for those needing extra convenience during their stay.
Nevertheless, there are areas where the accommodations could use some attention. Some guests have mentioned that the rooms have a bad odor, with reports of mold-like smells causing discomfort. Additionally, issues with the bathrooms such as poor hygiene and unstable fixtures have been pointed out. The hotel rooms are generally deemed decent, but updates and better maintenance could enhance overall guest satisfaction. Electrical fixtures have been mentioned as requiring attention, and the beds, although comfortable, have been described by some as slightly hard. Overall, while the rooms offer a comfortable base, addressing these concerns would further elevate the guest experience.
The beds at SureStay Hotel by Best Western Florence generally offer guests a comfortable experience, with several reviews highlighting the comfort of the mattresses. Many visitors noted the beds were pleasant to sleep on, contributing positively to their stay. However, there were some mentions of beds being a bit firm or hard, which might not cater to everyone’s preference. Despite these occasional critiques, the prevailing sentiment describes the beds as nice and supportive, ensuring a restful night.
The SureStay Hotel by Best Western Florence has garnered a variety of guest reviews focused primarily on its cleanliness, or lack thereof. Feedback underscores issues across the facility with common areas described as worn, dirty, and subject to crude repairs. A pervasive smell of smoke and other unpleasant odors have been noted by visitors both inside and out of the guest rooms. Rooms frequently seem to bear signs of neglect including stained bed sheets and washcloths, inadequate vacuuming, and outdated amenities. Guests have reported issues such as dirty air conditioning units with ants, malfunctioning drainage in sinks, and carpets that are old, filthy, and occasionally moldy. Despite these widespread concerns, some guests have found the hotel to offer a good value for the price, although they suggest significant cleaning and maintenance improvements are necessary to enhance the overall guest experience.
The guest reviews of SureStay Hotel by Best Western Florence consistently highlight the exceptional service provided by the hotel staff. Visitors frequently mentioned the friendliness and helpfulness of the team, particularly those stationed at the front desk. Descriptive phrases such as incredibly kind, extremely nice, and courteous underline the positive interactions experienced by guests during their check-in process and throughout their stay. The front desk staff received full marks for their assistance, emphasized by the guests' appreciation of their polite and accommodating manner. Although the favorable mentions extend beyond the reception, the hospitality team as a whole—including those maintaining the breakfast area and main floor—was praised for their dedication to cleanliness and service. Coupled with great amenities at an attractive price, the staff's warmth and attentiveness contribute significantly to making guests feel welcome and well cared for during their visit.
Location Show Map
Location
Breakfast
However, there are several areas for improvement. Many reviews point out the lack of hot food and protein, with specific mentions of the absence of options like eggs and yogurt. The breakfast area is praised for cleanliness, albeit with a need for regular restocking and replenishment. While some guests find the breakfast sufficient, others describe it as basic and subpar, with limited options available. Overall, enhancing the variety and keeping items well-stocked could improve the breakfast experience at this hotel.
Rooms
Nevertheless, there are areas where the accommodations could use some attention. Some guests have mentioned that the rooms have a bad odor, with reports of mold-like smells causing discomfort. Additionally, issues with the bathrooms such as poor hygiene and unstable fixtures have been pointed out. The hotel rooms are generally deemed decent, but updates and better maintenance could enhance overall guest satisfaction. Electrical fixtures have been mentioned as requiring attention, and the beds, although comfortable, have been described by some as slightly hard. Overall, while the rooms offer a comfortable base, addressing these concerns would further elevate the guest experience.
Beds
Cleanliness
Staff
No, SureStay Hotel by Best Western Florence doesn't have any pool.
No, a spa isn't available at SureStay Hotel by Best Western Florence.
Yes, SureStay Hotel by Best Western Florence welcomes dogs.
No, parking facilities aren't available at SureStay Hotel by Best Western Florence.
Yes, SureStay Hotel by Best Western Florence has a gym.
Location Show Map
More Options
