Field51.43985100,
-116.53882100,
1 Emerald Lake Road, Po Box 10(Show on Map)
8.2
Very Good
➔
➔
Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsEmerald Lake Lodge provides a memorable and tranquil escape, nestled in the heart of nature on the stunning and serene Emerald Lake. Surrounded by the majestic Rockies, the lodge’s unbeatable location offers breathtaking views and a dreamlike atmosphere, ideal for nature lovers and couples seeking to unwind away from urban life. The picturesque setting consistently leaves a lasting impression on guests, enhancing the overall experience with its postcard-perfect beauty.
The breakfast experience at the lodge offers mixed reviews. Many guests appreciated the hearty and delicious breakfast buffet, especially when enjoyed with stunning scenic views. Friendly staff and the quality of cuisine were notable positives, although the lack of inclusivity in room pricing and occasional slow service detracted from the overall experience. On the other hand, the dinner experience receives high praise for its quality and memorable dishes, particularly the steak and elk offerings. Guests valued the beautiful ambiance and excellent cocktails, although they noted the high prices and advised making reservations due to limited seating and dining options.
The rooms at Emerald Lake Lodge exude charm and coziness, often featuring wood-burning fireplaces and large balconies with stunning lake views. While guests love the rustic and serene atmosphere, many highlighted the need for significant renovations and better maintenance. Despite issues with outdated decor and cleanliness in some areas, the ambiance and picturesque views continue to be standout features cherished by visitors.
Cleanliness at the lodge is generally noted positively with many guests finding their accommodations clean and comfortable. However, the common areas and some rooms require updating and better maintenance, addressing concerns like cracked sinks, stained carpets and dusty blinds.
The staff at Emerald Lake Lodge are renowned for their friendliness, professionalism and dedication. Encounters with helpful and accommodating employees across various areas of the lodge consistently enhance the guest experience, creating a welcoming atmosphere. Even in busy times, the staff’s genuine hospitality plays a crucial role in maintaining high satisfaction levels among visitors.
WiFi availability is limited to the main lodge, which can be both a drawback and a welcome digital detox for guests. The weak signal in the main lodge occasionally poses challenges for those needing connectivity, but overall, this feature encourages a deeper disconnection from technology and a greater immersion in nature.
Parking at the lodge requires the use of a well-organized shuttle service to transport guests between the parking area and the main lodge. While some find the reliance on the shuttle inconvenient, most guests appreciate its efficiency and the hassle-free experience it provides. The shuttle service ensures smooth guest flow, despite the parking area being slightly challenging to find and occasional waits during peak times.
Families visiting the lodge find it a picturesque retreat with several kid-friendly activities. The well-equipped family rooms and attentive staff add to the positive experience, although some rooms may feel cramped for larger families. Despite these minor drawbacks, the lodge remains a popular choice for family vacations.
The beds at Emerald Lake Lodge are frequently praised for their comfort with many guests describing them as some of the most comfortable they’ve ever experienced. The cozy bedding and quality mattresses contribute to a restful sleep experience, although occasional concerns about mattress firmness and bed size were noted.
Overall, Emerald Lake Lodge is lauded for its high standards and four-star quality. The luxurious setting, attention to detail and exemplary service make it a worthwhile destination, offering a beautiful and tranquil retreat for guests despite occasional shortcomings regarding room updates and service consistency. Show more
Read review summaries for all categories
Categories
Resort Taking Steps Towards Sustainability
Nestled within a national park, this lodge is expected to adhere to strict environmental guidelines and implement robust sustainability measures to preserve the natural beauty of its location.
Family Friendly Resort
The lodge offers a picturesque retreat with kid-friendly activities such as walking around the lake. The well-equipped family rooms make it a practical option for family gatherings.
Dog Friendly Resort
This lodge is a pet-friendly retreat nestled within the Columbia-Shuswap Regional District. It offers a welcoming atmosphere for dogs and cats, with lakeside views and outdoor activities.
Business Resort
Resort with Parking
4-Star Resort
Room Types
King RoomThis room features a wood burning fireplace, balcony and coffee-making facilities.
This room has a maximum occupancy of 2 adults and cannot accommodate extra guests.
Queen RoomThis room features a wood burning fireplace, balcony and coffee-making facilities.
This room has a maximum occupancy of 2 adults and cannot accommodate extra guests.
Double Room with Two Double BedsThis room features a wood burning fireplace, balcony and coffee-making facilities.
Please note, room rates are based on double occupancy. Refer to the policies for extra person charges.
Double RoomThe unit offers 2 beds.
Guest Reviews
8.2
Very Good
Location
Nestled in the heart of nature, Emerald Lake Lodge offers a setting that is nothing short of extraordinary. The location is often described as breathtaking and unbeatable, situated right on the serene and picturesque Emerald Lake. Surrounded by the majestic Rockies, the lodge provides a tranquil escape amidst stunning world-class scenery. The views from the rooms and around the property are consistently praised as magnificent and unforgettable, making it an ideal spot for couples and nature lovers alike.
The lodge’s seclusion and harmonious integration with the natural environment create a magical atmosphere, perfect for those looking to unwind and disconnect from the hustle and bustle of urban life. Whether marveling at the lake's beauty or exploring the nearby trails, visitors are treated to a unique and dreamlike experience.
The setting, often described as a postcard or a scene of unmatched natural beauty, features panoramic views that leave a lasting impression. This serene and remote location offers not just silence and peace, but also an opportunity to immerse oneself in the exquisite landscape. Indeed, Emerald Lake Lodge’s location is its crowning jewel, providing guests with a beautiful and tranquil retreat in one of the most scenic spots in Canada.
Breakfast
Emerald Lake Lodge offers a mixed experience when it comes to breakfast. Many guests appreciated the hearty and varied breakfast buffet, describing it as delicious, wonderful and even the best on their vacation in Canada. The scenic views from the dining room added to the pleasant morning experience and the restaurant's quality cuisine received praise. Friendly staff and good value were also highlighted by some reviewers.
However, there were notable downsides. Several guests mentioned the breakfast is not included in the room price and found it expensive for what was offered. Service often suffered from slow wait times with some experiencing excessively long delays and poor service quality. A few reviews pointed out that the breakfast menu could be simpler and the buffet lacked replenishment after 10:00 AM. There were also complaints about the limited and unusual breakfast offerings with some even describing the food as terrible or not worth the cost.
Overall, while many enjoyed the breakfast options and found them tasty and satisfying, the consistency of service and value for money appeared to be areas needing improvement.
Dinner
Emerald Lake Lodge offers an impressive dining experience that has garnered much praise from guests. Many reviews highlight the quality of the food, describing it as delicious, amazing, phenomenal and exceptional. The main lodge and Mount Burgess dining room, in particular, receive accolades for serving excellent meals with some guests noting memorable steak and delightful elk dishes. Not only does the food impress, but the drinks and cocktails at the bar also stand out as top-notch.
Guests appreciate the beautiful ambiance and relaxed atmosphere of the dining areas, which include the main restaurant, lounge and bar. However, it's noted that dinner at the lodge comes with a hefty price tag and some found the menu options limited and the portions on the smaller side. Despite the cost, many agree that the quality of the food makes it worth the expense.
The staff's friendliness and helpfulness enhance the overall dining experience, although the service is sometimes described as slow. A reservation is strongly recommended due to the popularity of the restaurants and the limited dining options, especially at Mount Burgess.
While the majority of reviews are positive, there are occasional complaints about overpriced and underwhelming meals, as well as issues with food preparation and service speed. Nonetheless, the positive feedback about the superb food, excellent cocktails and charming setting underscores the overall high-quality dining at Emerald Lake Lodge.
Rooms
Emerald Lake Lodge offers a unique experience with its charming and cozy rooms, many of which feature wood-burning fireplaces that guests found to be a delightful and warming highlight. The rooms are spacious, often boasting large balconies with stunning views of the lake, adding to the serene and rustic atmosphere of the property. Despite their charm, many rooms are dated and in need of significant renovation; common issues include old and worn furniture, outdated decor and occasional cleanliness concerns.
Guests appreciated the tasteful decorations and amenities such as fireplaces and clean accommodations. However, there were frequent mentions of the need for fresh paint, basic maintenance updates and better soundproofing. The rustic cabins, while exuding historical charm, often showed signs of age with old carpets, broken tiles and some cleanliness issues.
While the ambiance of the lakeside location offers incredible peace and views, some rooms are reported to be dark and small, lacking modern conveniences like mini fridges or sufficient electrical outlets. Feedback indicates that the facilities, although charming and comfortable, don't always meet the expectations set by the pricing and there's a noticeable backlog of maintenance that the property needs to address.
Overall, while Emerald Lake Lodge captivates with its picturesque, cozy and rustic essence, it requires a considerable overhaul to match the modern standards of room comfort and cleanliness. The fireplace and panoramic lake views continue to be standout features cherished by visitors.
Beds
Emerald Lake Lodge guests consistently praised the comfort of the beds, frequently describing them as comfortable, very comfortable and even the most comfortable they've ever slept in. Many appreciated the cozy and warm bedding with some finding the mattresses to be of good quality. Positive feedback highlighted beds as comfy with excellent and clean bedding, making the rooms feel very comfortable.
However, not all feedback was glowing. Some guests found the mattresses hard, old or too firm and a few mentioned issues with beds being too small or sagging in the middle. Despite this, many guests still found their beds to be a highlight of their stay, noting that the bedding was luxurious and the comforters cozy.
While some reviewers mentioned problems with bed size and the condition of mattresses and duvets, the overall sentiment leans towards a comfortable and restful sleep experience at Emerald Lake Lodge.
Cleanliness
Emerald Lake Lodge provides an overall cozy and rustic atmosphere with wood-burning fireplaces in the rooms adding a lovely touch of comfort. Guests consistently found the accommodations clean with many noting that their rooms, bathrooms and beds were very clean. Despite the cleanliness, multiple reviews highlight that the rooms and common areas are dated and in need of updating.
Some guests expressed concern about maintenance issues such as cracked sinks, stained carpets, dusty blinds and general wear and tear. A few rooms reportedly had cleanliness issues at check-in, including dust, cobwebs and occasional leftover items from previous tenants. The balconies and deck areas in particular were often noted for being unclean and in need of attention.
While the rustic charm and cleanliness are appreciated, there is a clear demand for better maintenance and upgrades to enhance guests' comfort and experience. Consistent cleaning efforts could also be improved, particularly in some of the more frequently criticized areas.
Staff
Emerald Lake Lodge is renowned for the friendliness and professionalism of its staff. Many guests highlight encounters with helpful, accommodating and attentive employees across various areas of the lodge, from the front desk to the restaurant and bar. The staff's warm and welcoming nature consistently stands out, creating a pleasant and inviting atmosphere for visitors.
While occasional issues such as slow service and minor maintenance concerns were noted, these were often overshadowed by the positive experiences shared by guests. The dedication and enthusiasm of the young yet well-trained staff contribute significantly to the overall satisfaction of the visitors.
Efficient shuttle services, cheerful housekeeping and the excellent service provided by dining staff further enhance the guest experience. Even in moments of high demand or mild disorganization, the staff's efforts to maintain a friendly and supportive demeanor are frequently acknowledged and appreciated.
Overall, Emerald Lake Lodge excels in customer service due to its staff's dedication and genuine hospitality, making it a highly recommended destination despite occasional shortcomings.
Wi-Fi
Emerald Lake Lodge offers a serene and tranquil escape from the hustle and bustle, but it comes with a notable caveat: WiFi is only available in the main lodge. Guests repeatedly highlight the absence of internet in the rooms and cabins, which can be both a drawback and a benefit depending on what one seeks in a getaway. While some appreciate the digital detox and the chance to disconnect, others find it inconvenient, especially in an era where connectivity is often essential. The WiFi signal in the main lodge itself is sometimes described as weak, adding to the challenge for those needing to stay connected. Despite this, the clean and picturesque mountain cabins continue to attract visitors looking for a peaceful retreat, free from the distractions of television and internet access in the rooms. This unique aspect of the lodge plays a significant role in shaping the overall experience, making it a destination best suited for those ready to embrace a break from modern technology.
Parking
At Emerald Lake Lodge, parking is an offsite affair requiring the use of a shuttle service to transport guests between the lodge and the parking area. While the parking itself is free and there is ample space available, it is located approximately a kilometer to 2 kilometers away from the main area. Guests consistently mention that the shuttle service is well-organized and convenient, typically running at regular intervals.
Though some find the need to rely on a shuttle somewhat inconvenient, many appreciate its promptness and the fact that it ensures a hassle-free experience. The shuttle only accommodates up to eight people at a time, but it manages the guest flow efficiently, making the offsite parking setup work well in practice.
However, the parking area can be slightly challenging to find and some guests experience long waits during peak times. The lack of on-site parking and the reliance on the shuttle necessitate careful planning, particularly when hauling luggage. While day-use guests have easier parking access, overnight guests must manage the additional step of the shuttle transfer.
In summary, the shuttle service between the parking lot and the lodge ensures a structured and convenient experience for most guests, despite the remote location of the parking area and occasional wait times.
Family
Emerald Lake Lodge offers a picturesque retreat that caters well to families, although it comes with some considerations. The location itself is undeniably beautiful and presents several kid-friendly activities that can keep children entertained. Families enjoyed walking around the lake and the delight of children riding golf carts around the premises. The lodge provides well-equipped family rooms, which are snug yet practical, making it a nice option for family gatherings.
However, a few challenges exist for families traveling with more members or younger kids. Some guests noted that the rooms, even those with two queen-size beds, could feel cramped for a family of four, suggesting that the space may be too tight for those with larger groups or small children. Families occasionally found themselves placed in lodges alongside couples, which could disrupt the serene atmosphere for both parties.
The lodge's staff received praise for their attentive service, adding a positive touch to family visits. Despite a few drawbacks regarding room size and placement, many guests expressed a willingness to return with their families, emphasizing the lodge's overall suitability for family vacations.
4 Star
Emerald Lake Lodge boasts high star standards with service and staff that consistently meet high expectations. The luxurious setting and sophisticated offerings contribute to a four star experience with high-end amenities and quality finishes that emphasize its high-end appeal. The resort is often described as a four-star quality destination with superb facilities and food.
The lodge's attention to detail and exemplary service make it a wonderful place to stay with many guests deeming their stay worth every penny. Descriptions of the property include words like 'very good' and 'superb', highlighting its appeal and overall guest satisfaction.
However, some reviews suggest that while the lodge aims for a four-star rating, there are occasional lapses with expectations of basic amenities sometimes unmet. Despite this, many guests express a willingness to return, underscoring the overall positive experience provided by Emerald Lake Lodge.
Business
Emerald Lake Lodge offers a range of facilities and services that cater to business travelers looking for a unique and productive environment. It is a popular choice for corporate events with well-equipped meeting and conference rooms available for various professional gatherings. The lodge provides essential business amenities and conference equipment, ensuring that all organizational needs are met with efficiency. While some older rooms lack WiFi and coffee facilities, the overall infrastructure is supportive of corporate retreats and other business activities. Additionally, the hotel's picturesque location near tourist attractions provides an appealing backdrop for travelers attending business events, enhancing both the work and leisure experience.
Luxury
Emerald Lake Lodge offers a blend of cozy and sophisticated surroundings, setting it apart with its unique ambiance and tranquil location. Guests appreciate the high standards of quality in food, service and facilities. Many find the lodge to provide an exclusive, luxurious feel with opulent and timeless settings, adding to its allure as a four-star luxury destination.
The lodge offers meticulously designed luxurious suites and accommodations, enhanced by high-end and high-quality touches. Despite the high price tag, some guests believe it delivers an experience worth more than its current rating, highlighting an affordable luxury environment.
However, opinions on luxury are mixed. While some enjoy the luxurious atmosphere, others note that the property feels more rustic and the rooms are somewhat worn out, suggesting it may not meet everyone's definition of a luxury stay. Nonetheless, the overall setting and experience still leave many feeling they have visited a luxury resort.
Dog Friendly
Emerald Lake Lodge is an excellent option for guests traveling with their canine companions. This resort embraces a dog-friendly philosophy, allowing dogs and pets in many areas, including pet-friendly rooms, cabins and even inside the main lodge. Walking the dog around the resort is a pleasant experience with dog-friendly trails and areas designed specifically for pet owners. The hotel goes the extra mile by providing complimentary dog beds and dog treats at the front desk, making pets feel welcome from the moment they arrive.
Several visitors appreciated the availability of dog beds, though some mentioned that having "pet blankets" in the rooms would further enhance the convenience. The resort is also considerate of guests who might have allergies, though dog hair can be a concern for some.
While the pet-friendly rooms and areas get positive remarks, cleanliness in these rooms is somewhat expected to be lower due to the pets' presence. No specific dog-friendly food options are mentioned, which could be an area for potential improvement. Overall, Emerald Lake Lodge is a welcoming and accommodating choice for those who wish to travel with their furry friends.
No, Emerald Lake Lodge doesn't have any pool.
No, a spa isn't available at Emerald Lake Lodge.
Yes, Emerald Lake Lodge welcomes dogs.
Yes, parking facilities are available at Emerald Lake Lodge.