Hotel Dom Goncalo & Spa
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Summary of reviewsHotel Dom Goncalo & Spa enjoys an enviable location in Fatima with close proximity to the Sanctuary of Fatima and other key amenities. Guests appreciate the ease of accessing local attractions, supermarkets, restaurants and the bus station, while also enjoying the peace and quiet of its central yet tranquil setting. The ample parking facilities and nearby dining options that stay open late add to its convenience.
The breakfast experience at the hotel is exceptional with guests highlighting the wide variety, high quality and superb presentation of the offerings. Fresh options, gluten-free alternatives and attentive service from the breakfast staff elevate the morning meal as a standout feature. Dinner at the hotel's restaurant also receives high praise for its delicious cuisine, friendly staff and memorable dining experience, making it a recommendable choice for both breakfast and dinner.
Rooms at the hotel are spacious, clean and comfortable, providing a cozy atmosphere ideal for families and travelers seeking extra space. While some guests note minor updates could enhance the decor, especially in the bathrooms, the overall comfort and cleanliness outweigh these concerns. The hotel maintains high standards of hygiene with meticulously clean rooms and well-kept facilities, drawing frequent commendations for the housekeeping team's excellent work.
The staff at Hotel Dom Goncalo & Spa is frequently praised for their friendliness, helpfulness and professionalism, contributing significantly to a welcoming and hospitable atmosphere. Guests feel well-attended to across various departments, receiving warm and efficient service that enhances their overall experience.
The free Wi-Fi at the hotel garners mixed reviews, performing well for some guests while others experience weaker signals, especially in older parts of the building. Additionally, the spa is a valued part of the hotel's offerings, known for its cleanliness, variety of facilities and relaxing services. Occasional crowding and equipment issues are noted, but overall, the spa experience is highly positive.
The gym, though small, is well-maintained and equipped, providing a functional workout space. Guests appreciate the indoor and outdoor pools for their size and cleanliness, though some discomfort with cooler temperatures and crowding is reported.
Parking at the hotel is convenient and hassle-free with ample space, including an underground garage and electric car chargers. Families find the hotel well-suited to their needs, enjoying the welcoming atmosphere and well-organized facilities.
Overall, Hotel Dom Goncalo & Spa presents a balanced blend of convenience, comfort and quality service, making it a top choice for visitors exploring Fatima and the surrounding region.
Categories
The breakfast experience at the hotel is exceptional with guests highlighting the wide variety, high quality and superb presentation of the offerings. Fresh options, gluten-free alternatives and attentive service from the breakfast staff elevate the morning meal as a standout feature. Dinner at the hotel's restaurant also receives high praise for its delicious cuisine, friendly staff and memorable dining experience, making it a recommendable choice for both breakfast and dinner.
Rooms at the hotel are spacious, clean and comfortable, providing a cozy atmosphere ideal for families and travelers seeking extra space. While some guests note minor updates could enhance the decor, especially in the bathrooms, the overall comfort and cleanliness outweigh these concerns. The hotel maintains high standards of hygiene with meticulously clean rooms and well-kept facilities, drawing frequent commendations for the housekeeping team's excellent work.
The staff at Hotel Dom Goncalo & Spa is frequently praised for their friendliness, helpfulness and professionalism, contributing significantly to a welcoming and hospitable atmosphere. Guests feel well-attended to across various departments, receiving warm and efficient service that enhances their overall experience.
The free Wi-Fi at the hotel garners mixed reviews, performing well for some guests while others experience weaker signals, especially in older parts of the building. Additionally, the spa is a valued part of the hotel's offerings, known for its cleanliness, variety of facilities and relaxing services. Occasional crowding and equipment issues are noted, but overall, the spa experience is highly positive.
The gym, though small, is well-maintained and equipped, providing a functional workout space. Guests appreciate the indoor and outdoor pools for their size and cleanliness, though some discomfort with cooler temperatures and crowding is reported.
Parking at the hotel is convenient and hassle-free with ample space, including an underground garage and electric car chargers. Families find the hotel well-suited to their needs, enjoying the welcoming atmosphere and well-organized facilities.
Overall, Hotel Dom Goncalo & Spa presents a balanced blend of convenience, comfort and quality service, making it a top choice for visitors exploring Fatima and the surrounding region.
Hotel with Spa
Guests frequently highlight the spa facilities at this hotel, which include an indoor pool, jacuzzi, sauna, and various treatments, contributing to a relaxing stay.
Family Friendly Hotel
This hotel is highly regarded for its family-oriented amenities and welcoming atmosphere for children. It features well-organized family suites with two separate sleeping areas and children's beds available. There is also a children's menu, a park with slides and swings, a room with toys and books.
Romantic Hotel
With its spa facilities and comfortable rooms, this hotel provides a relaxing and intimate atmosphere. The wellness amenities and serene environment contribute to a romantic experience.
Hotel with Swimming Pool
The hotel features a spa and swimming pool, offering guests a chance to unwind and rejuvenate. Its proximity to religious sites combined with wellness amenities makes it suitable for spiritual and relaxation retreats.
Heated Pool Indoor Pool
Business Hotel
Dom Goncalo Hotel & Spa has seven rooms suitable for events, including product launches, meetings, and conferences. The Rota do Sol room can accommodate up to 150 delegates. It offers rooms with natural lighting and modern audiovisual equipment.
Hotel with Parking
Hotel Dom Goncalo & Spa offers parking facilities. The hotel is centrally located, providing convenient access to nearby attractions.
Accessible Hotel
This hotel provides accessibility for guests with reduced mobility, including accessible showers. It features visual emergency alarm systems, allows assistance dogs, offers information in Braille and visual signposting, and has one adapted room with staff available to support specific needs.
4-Star Hotel
Featuring a spa, this hotel offers a relaxing experience with various treatments and facilities. It is well-located and provides a comfortable environment for guests.
Hotel with Heated Pool
As a hotel with a spa, it is likely to have a heated pool as part of its wellness offerings, providing a relaxing and therapeutic experience.
Hotel with Gym
Hotel with Indoor Pool
About Hotel Dom Goncalo & Spa
License: 186/RNET
Guest Reviews
Location
Breakfast
Reviewers appreciate the fresh and tasty food, noting the inclusion of gluten-free and vegetarian alternatives. The breakfast not only has a lot of variety but also offers high-quality products, including fresh orange juice and well-prepared items. Several guests emphasized the attentive and professional service provided by the breakfast staff, contributing to an overall enjoyable dining experience each morning.
Despite the overwhelmingly positive feedback, there are a few mentions of minimal areas for improvement, such as a greater variety of fruits and more elaborate offerings, which some guests felt were not quite up to a four-star standard. However, the general consensus is that the breakfast at Hotel Dom Goncalo & Spa is one of the best many guests have ever had, often exceeding expectations and providing a great start to the day.
Dinner
Guests also appreciate the variety in meals, including the buffet and commend the friendly and attentive staff who contribute to an exemplary dining atmosphere. The restaurant's connection to "Convite" is seen as a positive feature, enhancing the dining experience with its great touch and convenient location within the hotel.
In addition to dinner, breakfast at the restaurant garners high marks for its excellence and delicious options. The quality of food and the diverse menu make dining at the hotel a memorable experience with many guests expressing their intent to return and recommending the restaurant to friends. While a few reviews mention inconsistencies or unmet expectations, these are minimal compared to the glowing remarks about the restaurant's superb quality and fantastic food. Overall, the dining experience at Hotel Dom Goncalo & Spa significantly contributes to its reputation as a top choice in Fatima.
Rooms
The decor and design of the rooms, however, receive mixed reviews. Some guests find the decoration pleasant and well-equipped, while others note that certain rooms feel outdated and in need of minor refurbishments, particularly the bathrooms which some describe as old-fashioned. Despite this, the overall comfort and cleanliness seem to outweigh these concerns for most visitors.
Convenience is another strong point with rooms being described as quiet, well-lit, soundproof and equipped with good amenities such as heating, air conditioning and minibars. The location of the rooms within the hotel contributes to a peaceful stay, ensuring a relaxing environment.
Overall, while the rooms at Hotel Dom Goncalo & Spa are comfortable, clean and spacious, some areas could benefit from updates to match the expectations of a 4-star hotel. Nonetheless, the positive attributes such as comfort, cleanliness and room size are frequently appreciated by the guests.
Beds
Guests appreciate the generous size of the beds with several mentions of giant, huge and extra-large beds that contribute to a restful night. While there are occasional mentions of older or less comfortable beds, the overwhelming sentiment is positive. The hotel seems to prioritize comfort, which is evident from the frequent references to super comfortable and cozy beds, as well as great mattresses.
Overall, the bed experience at Hotel Dom Goncalo & Spa plays a significant role in guests' satisfaction with many noting that the bed comfort was a highlight of their stay. The high praise for bed comfort, size and quality suggests that guests can expect a restful and rejuvenating night's sleep at this hotel.
Cleanliness
The housekeeping staff is frequently commended for their thorough work, ensuring that each room is not only clean but also cozy and comfortable. The hotel's facilities, including the spa, are maintained to the same high standards, enhancing the overall guest experience. Visitors appreciate the hotel's organized and neat interiors, which contribute to a calm and pleasant atmosphere.
Despite the overwhelmingly positive feedback, a few reviews suggest there is room for minor improvements in cleanliness. However, these observations are rare and outweighed by the numerous accolades for the hotel's cleanliness and hygiene practices.
In summary, Hotel Dom Goncalo & Spa offers guests a clean, comfortable and well-maintained environment, earning high marks for its dedication to cleanliness and guest satisfaction.
Staff
Throughout various departments—reception, cleaning, restaurant and spa—staff members are noted for their politeness and efficiency. Numerous reviewers commend the kindness, availability and care provided by the employees, making guests feel valued and attended to at all times. The courteous and accommodating nature of the staff contributes to a hospitable atmosphere with particular mention of the great waiter Javier and the exceptionally polite spa staff.
Despite occasional mentions of less welcoming interactions, the overwhelming majority of feedback reflects a strong appreciation for the dedication and attentiveness of the hotel's personnel. The consistent friendliness and professionalism of the staff play a significant role in making Hotel Dom Goncalo & Spa a highly recommended destination for travelers seeking excellent service and a warm, welcoming environment.
Wi-Fi
Spa
Additionally, the spa offers various beneficial and relaxing services, including massages that guests found pleasant and therapeutic. The attention to detail and professionalism of the staff also enhance the overall experience at the spa.
However, there are recurring mentions of some limitations and areas for improvement. Some guests noted that the spa can become crowded with children often present, which detracts from the relaxing experience. The one-hour access rule, due to occupancy or COVID-19 restrictions, is mentioned as insufficient by some guests. There are also reports of equipment not working properly and the water temperature being too cold at times.
Overall, the spa at Hotel Dom Goncalo & Spa is highly regarded for its variety of facilities and impeccable cleanliness, making it a valued part of the guest experience, despite some logistical challenges and occasional maintenance issues.
Gym
Though there are comments on the gym being mediocre and the facilities not being properly maintained at times, these are less frequent. There is a suggestion that the gym could benefit from more free weights and extended hours, as some guests find the current opening time of 9 a.m. to be too late. Overall, despite its size, the gym is deemed functional and useful for those looking to keep up with their fitness routines while staying at the hotel.
Pool
However, not all feedback is entirely favorable. Several reviews mention that the water temperature in both the indoor pool and the jacuzzi can be on the colder side, leading to some discomfort. The pool can also get quite crowded, sometimes even with large families and children, which detracts from the tranquility and relaxation typically expected in a spa setting. This issue is occasionally exacerbated by inadequate management of the pool area and non-adherence to reservation schedules.
Despite these minor concerns, the overall sentiment towards the pools at Hotel Dom Goncalo & Spa remains positive with guests frequently highlighting the great dimensions for swimming laps and the well-maintained facilities. For those seeking a warm, clean and spacious pool area, while being prepared for potential crowding and occasional cooler temperatures, this hotel offers a commendable option.
Parking
Family
The facilities are particularly noted for their suitability to children. There is a dedicated playroom for smaller kids and a great play space surrounded by green areas. The kids' pool and mini play area are popular, though the pool can sometimes be crowded with many children. Despite the occasional high activity levels around the jacuzzi and spa areas, the environment remains family-friendly and enjoyable for families looking for a mini vacation.
Families with young children appreciate the child-sized robes and the welcoming atmosphere that makes the hotel a pleasant environment. The game room and nicely made playground are additional highlights for those traveling with children. Some reviews mention the extra costs for baby cribs and child care services, suggesting a need for better organization in these areas, yet overall, the hotel is described as ideal for family vacations.
While a few reviews pointed to confusing access restrictions and some mentioned that catering options could be improved, the majority of feedback reflects a positive experience. The hotel stands out as a great place for families to stay in Lisbon, equipped with numerous facilities that accommodate and cater to the needs of guests traveling with children.
4 Star
However, other reviews highlighted discrepancies and some areas not meeting the four-star standards. Complaints included poor maintenance, basic breakfast, noisy environments and small room sizes. The coordination between the check-in process and spa services also disappointed some guests, along with the overall room quality and lack of complimentary amenities like water or coffee.
The hotel is relatively quieter compared to other four-star establishments, yet several guests found it falling short of their expectations in terms of food quality and overall experience. Summarizing the reviews, while Hotel Dom Goncalo & Spa successfully meets some four-star expectations, there are evident areas in need of improvement to consistently match its rating.
Business
Visitors appreciate the business-friendly amenities such as the business center and suitable workspace areas, which facilitate productivity during their stay. The hotel staff is noted for their friendliness and the on-site restaurant receives high marks for its excellent quality—adding to the overall positive experience for business guests.
While there are some limitations regarding spa access which might slightly impact business trips, the overall facilities for business use are highly rated. Hotel Dom Goncalo & Spa proves to be a very suitable choice for business trips, offering functional amenities that meet the needs of corporate travelers effectively.
Accessible
Parking is a highlight, being affordable and offering ease of access. The hotel area is described as accessible and good car parking space is available. The location's overall accessibility is positively reviewed, even being described as very accessible.
However, a few areas need attention. While the bathroom facilities are present, some guests suggested that they may require updating for better comfort. Additionally, improved access to the spa and gym could enhance the experience.
Despite these minor issues, the hotel's accessibility services generally work fine, including accessible service areas and a 24-hour accessible environment for guests. The hotel's effort towards accessibility, including accessible rooms, staff and spa, is well-recognized and appreciated in the reviews.
Heated Pool
However, there are several recurring complaints about the pool not consistently meeting temperature expectations. Some guests found the water cold despite advertisements claiming it is heated and a few noted the heated pool was broken or not accessible for the expected duration. Additionally, issues such as a non-working Jacuzzi and restricted access times were mentioned.
Overall, while the facilities are generally appreciated for their relaxing environment and warmth when operational, the inconsistency with the pool heating may affect the experience for some guests. The hotel might need to address these issues to ensure a consistently enjoyable visit.
Indoor Pool
However, there are a few reservations: some guests noted that the pool can be cold at times with a few choosing not to use it due to the temperature. A small number of reviews mentioned the pool being overcrowded or having limited access and operational hours. Despite these minor drawbacks, the general consensus emphasizes the indoor pool as a significant highlight of their stay, contributing positively to the hotel's appeal as a relaxation destination.
Romantic
The spa facilities, while cozy, were noted by some to lack a truly romantic feel, though the overall spa experience was still praised by several guests. Guests highlighted the cozy living areas, inviting balconies and quiet, intimate rooms, which together create a serene environment perfect for couples wishing to reconnect.
Some found the romantic packages and setups to be somewhat underwhelming, yet the hotel remains highly recommended for its charming atmosphere and thoughtful attention to couples. From the quaint ambiance to the serene surroundings, the overall experience is very welcoming for couples looking for an ideal retreat or a romantic stay.
Yes, Hotel Dom Goncalo & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Hotel Dom Goncalo & Spa.
No, Hotel Dom Goncalo & Spa doesn't allow dogs.
Yes, parking facilities are available at Hotel Dom Goncalo & Spa.
Yes, Hotel Dom Goncalo & Spa has a gym.
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