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Summary of reviewsEvergreen Inn & Suites Portland offers guests a mixed experience, with several positive aspects contrasting notable shortcomings. On the positive side, the inn is praised for its peaceful and convenient location, particularly benefiting business travelers and pet owners due to its dog-friendly policies. Guests appreciate the staff's friendly and helpful nature, with front desk and cleaning personnel receiving commendations for their attentiveness and dedication to comfort. Additionally, several guests find the beds comfortable, offering a decent night's rest despite occasional minor wear.
However, the inn faces challenges in various areas that detract from its appeal. The neighborhood around the inn is described as sketchy, with reports of unsavory individuals causing security concerns. The cleanliness and maintenance of the rooms receive significant criticism, with numerous reviews emphasizing dirty conditions, unpleasant odors, and maintenance issues like stained carpets and damaged furniture. Despite spacious rooms and functioning showers, these pervasive issues highlight a need for substantial improvements.
Parking facilities are another concern, with limitations in accommodating larger vehicles and security worries due to the open parking area and activities such as camping nearby. The overall cleanliness is compromised by remnants on towels and sheets and cigarette odors, despite recent renovations attempting to address these shortcomings.
In summary, while Evergreen Inn & Suites Portland is acknowledged for its convenient location and friendly staff, the inn must address significant concerns about cleanliness, safety, and parking to improve the guest experience.
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