Holiday Inn Express Exeter East by IHG
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Summary of reviewsHoliday Inn Express Exeter East by IHG, garners strong praise from guests for its strategic location near the M5 motorway, making it an ideal stopover for travelers to destinations such as Cornwall. It's conveniently close to Exeter Airport, Exeter Business Park and the Met Office and offers easy public transport access, assisting quick trips to the city center. The hotel's tranquil atmosphere, despite being near major routes, enhances its appeal, along with nearby dining options like the Miller & Carter Steakhouse.
Guests have largely positive feedback on the breakfast service, appreciating the variety of hot and continental options included in the room price. While there are occasional complaints about the food's temperature and quality, most find the offerings plentiful and the arrangement well-organized with helpful staff. Gluten-free options are available, though some guests desire more choices for vegetarians and vegans.
Dinner reviews are mixed with some enjoying the meal while others criticize the menu as limited and overpriced. Neighboring restaurants often serve as preferable alternatives. Despite the varied opinions on the food, the bar and restaurant staff receive praise for their excellent service.
Room cleanliness and comfort stand out with many guests noting spacious, tidy and well-equipped rooms. However, some mention issues with temperature control, noise and dated decor. Maintenance concerns, such as inconsistent air conditioning and noise from plumbing, are noted by some guests, but overall, the rooms are considered functional and practical.
Cleanliness across the hotel is consistently highlighted positively with immaculate rooms and well-maintained facilities drawing frequent praise. The cleanliness of common areas like the restaurant and bar also receives commendations, contributing to a pleasant stay.
The hotel's staff is often described as its greatest asset, known for their friendliness, professionalism and helpful nature. Numerous individual commendations highlight the staff's willingness to assist and ensure a comfortable stay for guests.
WiFi experience varies among guests; some find it reliable and fast, while others report inconsistent connections. Nevertheless, the fact that it is a complimentary service throughout the hotel is appreciated.
Parking is convenient, though guests should note the additional nightly fee. Despite the cost, the parking facility is well-maintained, well-lit and easy to use, adding to the hotel's convenience factor.
Families find the hotel accommodating with spacious family rooms and a generally quiet environment. Although some rooms feel tight for larger families, amenities like cots and early check-ins are appreciated. Noise issues are noted during weekends and further comments address limited pet-friendliness, though interaction with dogs is welcomed.
The beds receive mixed reviews; many guests describe them as comfortable, but some find them smaller and less comfortable than expected. Pillow preferences vary and there is a call for further bed upgrades to enhance guest comfort.
The hotel is generally seen as accessible, offering well-designed rooms and facilities for guests with disabilities. The friendly staff and convenient location further support a positive experience for guests with mobility issues.
In summary, Holiday Inn Express Exeter East by IHG, is praised for its convenient location, cleanliness, friendly staff and practical amenities. While there are areas for improvement, particularly with breakfast and dinner options, temperature control in rooms and WiFi reliability, it remains a strong choice for both business and leisure travelers.
Categories
Guests have largely positive feedback on the breakfast service, appreciating the variety of hot and continental options included in the room price. While there are occasional complaints about the food's temperature and quality, most find the offerings plentiful and the arrangement well-organized with helpful staff. Gluten-free options are available, though some guests desire more choices for vegetarians and vegans.
Dinner reviews are mixed with some enjoying the meal while others criticize the menu as limited and overpriced. Neighboring restaurants often serve as preferable alternatives. Despite the varied opinions on the food, the bar and restaurant staff receive praise for their excellent service.
Room cleanliness and comfort stand out with many guests noting spacious, tidy and well-equipped rooms. However, some mention issues with temperature control, noise and dated decor. Maintenance concerns, such as inconsistent air conditioning and noise from plumbing, are noted by some guests, but overall, the rooms are considered functional and practical.
Cleanliness across the hotel is consistently highlighted positively with immaculate rooms and well-maintained facilities drawing frequent praise. The cleanliness of common areas like the restaurant and bar also receives commendations, contributing to a pleasant stay.
The hotel's staff is often described as its greatest asset, known for their friendliness, professionalism and helpful nature. Numerous individual commendations highlight the staff's willingness to assist and ensure a comfortable stay for guests.
WiFi experience varies among guests; some find it reliable and fast, while others report inconsistent connections. Nevertheless, the fact that it is a complimentary service throughout the hotel is appreciated.
Parking is convenient, though guests should note the additional nightly fee. Despite the cost, the parking facility is well-maintained, well-lit and easy to use, adding to the hotel's convenience factor.
Families find the hotel accommodating with spacious family rooms and a generally quiet environment. Although some rooms feel tight for larger families, amenities like cots and early check-ins are appreciated. Noise issues are noted during weekends and further comments address limited pet-friendliness, though interaction with dogs is welcomed.
The beds receive mixed reviews; many guests describe them as comfortable, but some find them smaller and less comfortable than expected. Pillow preferences vary and there is a call for further bed upgrades to enhance guest comfort.
The hotel is generally seen as accessible, offering well-designed rooms and facilities for guests with disabilities. The friendly staff and convenient location further support a positive experience for guests with mobility issues.
In summary, Holiday Inn Express Exeter East by IHG, is praised for its convenient location, cleanliness, friendly staff and practical amenities. While there are areas for improvement, particularly with breakfast and dinner options, temperature control in rooms and WiFi reliability, it remains a strong choice for both business and leisure travelers.
Family Friendly Hotel
As part of the IHG group, this Holiday Inn Express offers consistent standards and amenities suitable for families seeking a reliable and comfortable stay.
Dog Friendly Hotel
Holiday Inn Express Exeter East by IHG allows pets of any size for an additional fee of £30 per pet, per stay. Both dogs and cats are welcome. Pets cannot be left unattended.
Cheap Hotel
Provides a convenient location with easy access to major routes. Offers comfortable and well-equipped rooms suitable for short stays. Guests can enjoy a complimentary breakfast, enhancing the value for money.
Accessible Hotel
This hotel is wheelchair accessible throughout its grounds, with elevators providing access to all levels. Accessible rooms are ADA compliant, featuring accessible door locks, grab bars, tall toilets, adequate clear turning space in bathrooms, and handheld showers with hoses or built-in seats.
3-Star Hotel
Located near Exeter, this Holiday Inn Express provides standard amenities for a comfortable stay. It's a practical choice for travelers looking for reliable accommodation and easy access to major routes.
Hotel Taking Steps Towards Sustainability
Guest Reviews
The Holiday Inn Express Exeter East by IHG, is exceptionally well-regarded for its location. Strategically situated near the M5 motorway, it serves as an excellent stopover for travelers heading to various destinations, including Cornwall. Its proximity to key sites such as Exeter Airport, Exeter Business Park and the Met Office adds to its convenience, making it a practical choice for both business and leisure travelers.
Guests appreciate the easy access to public transport with a Park and Ride service just across the road, facilitating quick trips into Exeter city center. Notably, the hotel is conveniently positioned for those attending local sporting events, such as at Sandy Park or enjoying the areas around Dawlish and Exmouth.
Despite being close to major routes, the hotel maintains a quiet atmosphere, ideal for a restful overnight stay. Nearby dining options like the Miller & Carter Steakhouse further enhance the convenience for guests. The location is also advantageous for family visits and attending functions in the area. Overall, the location of the Holiday Inn Express Exeter East is frequently highlighted as a key benefit with its ease of access, proximity to essential amenities and strategic positioning for onward travel making it a highly rated choice among guests.
The breakfast experience at Holiday Inn Express Exeter East by IHG, generally received positive feedback from guests with many highlighting that it was included in the room price, plentiful and providing good value for money. Guests appreciated the variety of options available, including both hot and continental dishes with the buffet being regularly replenished and well-stocked with a good selection of foods.
However, some reviews noted that the quality and temperature of the food could be inconsistent with occasional issues like cold or rubbery bacon and undercooked sausages. The coffee machine also had its share of troubles, producing subpar coffee on some occasions. Limited options for vegetarians and vegans, as well as the absence of items like mushrooms, tomatoes and hash browns, were mentioned as areas for improvement.
Despite the buffet sometimes feeling crowded and chaotic, guests found the overall arrangement well-organized with helpful and friendly staff. The inclusion of gluten-free items was appreciated by those with dietary restrictions.
In summary, while there are areas that could be enhanced for a more consistently excellent breakfast experience, many guests found it to be a satisfying and convenient start to their day.
Guest reviews for dinner at the Holiday Inn Express Exeter East reveal a mixed dining experience. While some guests enjoyed the food, describing it as lovely, tasty and very enjoyable, others felt that the evening meal options were disappointing and overpriced. The dinner menu frequently received criticism for being limited and uninspiring with several reviews mentioning the poor quality and high cost of the food.
Many guests noted the convenience of neighboring restaurants, such as Miller & Carter and Domino's, which provided better dining options when the hotel’s restaurant was fully booked or closed on weekends. Despite the limited choices, the bar and restaurant staff were often praised for their excellent service and the availability of late-night pizzas at the bar was appreciated by late-arriving travelers.
However, issues like long wait times, high prices and the use of pre-packed and microwaved meals detracted from the dining experience for some. The hotel's restaurant environment and the somewhat dated systems also drew criticism. Overall, while some aspects of the dining experience were positive, the limited menu and high costs were recurring concerns among the guests.
The guest reviews of Holiday Inn Express Exeter East by IHG, mostly highlight the cleanliness and comfort of the rooms. Many guests found their rooms to be clean, tidy and spacious with comfortable beds and sufficient amenities like hairdryers, irons and ironing boards. The hotel location is convenient, especially for those using the motorway and the nearby Park and Ride.
However, some drawbacks were also noted. A number of guests felt their rooms were a bit too hot or cold with inconsistent air conditioning performance contributing to discomfort. Noise issues, both from other guests and from the plumbing and air conditioning systems, were identified as concerns by several reviewers. The decor in some rooms appeared dated and in need of refreshing.
Families found some rooms a bit cramped, particularly when extra beds were used. The general sentiment towards the basic yet functional and practical room setup was mixed with some citing a lack of plug sockets and issues like broken lamps or small bed sizes.
In summary, while the rooms at Holiday Inn Express Exeter East are generally clean, comfortable and equipped with necessary amenities, there are occasional challenges with temperature control, noise and maintenance that future guests might want to consider.
The reviews for the beds at Holiday Inn Express Exeter East by IHG, reveal varied guest experiences. On the positive side, many guests described the beds as comfortable with specific mentions of comfy beds and big, super king-sized beds providing a good night's sleep. Some appreciated the soft, clean bedding and the option of choosing between hard or soft pillows for personalized comfort.
However, there were notable points of criticism. Several guests found the beds—including double and sofa beds—to be smaller than expected, leading to discomfort, especially for two adults or older children. Hard and lumpy pillows were a recurring issue with some guests even describing them as like sandbags. Others mentioned problems with the mattress, such as it being either too soft, too hard or dipping in the middle.
In terms of overall comfort, while there were remarks about noisy air conditioning disrupting sleep, the general consensus leaned towards a good sleeping experience despite some discrepancies. Cleanliness and ample pillow options were highlighted positively, yet there were calls for bed upgrades and improvements to enhance guests' comfort further.
Holiday Inn Express Exeter East by IHG, consistently impresses with its high standards of cleanliness and maintenance. Guests frequently praise the hotel for its immaculately clean rooms and well-maintained facilities. Descriptions such as exceptionally clean, spotless and super clean are common, indicating a strong emphasis on hygiene. The rooms are often noted to be both clean and comfortable, contributing to a pleasant stay.
Additionally, the hotel offers spacious and well-equipped rooms, which are appreciated for their tidiness and functionality. Guests also commend the cleanliness of the common areas, including the restaurant, bar and entrance. Despite occasional mentions of minor issues such as dust build-up, dated bathrooms and issues with smoking areas, the general sentiment remains positive.
The hotel's staff is frequently described as friendly and welcoming, enhancing the overall clean and comfortable experience. The efficient process and routine cleanliness further add to the hotel’s appeal. Overall, Holiday Inn Express Exeter East is recognized for maintaining a high level of cleanliness across all areas, making it a reliable choice for travelers seeking a spotless and comfortable stay.
The guest reviews for 'Holiday Inn Express Exeter East by IHG' consistently highlight the exceptional friendliness and helpful nature of the staff, including the reception team, housekeeping and breakfast lounge personnel. Guests frequently describe staff members as polite, professional, welcoming and efficient, often going above and beyond to ensure a pleasant stay. There are numerous mentions of staff being accommodating, attending to specific needs and resolving issues promptly, which added to the positive experience of their stay. Many reviews commend individual staff members for their outstanding assistance and cheerful demeanor, making visitors feel well cared for and welcomed.
While there are a handful of comments regarding isolated instances of staff inadequacies and lack of training, the overwhelming sentiment is that the staff contribute significantly to the enjoyable and comfortable atmosphere of the hotel. Overall, the hotel’s staff are portrayed as a key asset, consistently delivering high levels of customer service and fostering a friendly and warm environment.
Guests at the Holiday Inn Express Exeter East by IHG, had mixed experiences with the hotel's WiFi service. While some found the WiFi signal to be strong and the complimentary access a helpful feature, others reported that the connection was inconsistent and at times slow. Positive remarks highlighted good, free and fast internet access as a significant advantage. However, there were also multiple mentions of the WiFi signal being weak or hit or miss with some guests unable to use their laptops in their rooms. Despite the inconsistent WiFi reception, many appreciated the fact that WiFi was available throughout the hotel. Overall, the WiFi service appeared functional for some guests but left others desiring a more reliable connection.
While 'Holiday Inn Express Exeter East by IHG' offers a convenient and well-maintained parking facility, guests should note that parking comes at an additional cost. The standard rate is £5 or £6 per night and this fee is not included in the room price, which some found to be a bit of an inconvenience. Despite this, many appreciated the ample availability and ease of finding parking spaces. The car park is well-lit, adding a sense of safety and is conveniently located close to the M5. Some guests have mentioned that the parking management and payment procedure can be somewhat complicated, but helpful staff often resolve any issues. Overall, while the extra parking fee was an unexpected cost for some, the quality and convenience of the parking facility received positive feedback.
Holiday Inn Express Exeter East by IHG, seems to be a favorable option for families traveling with children, offering a variety of family-friendly features. Multiple reviews highlight the spaciousness and comfort of the family rooms, noting that they are well-suited for family stays. Though some reviews mention that the rooms can feel a bit tight for larger families, most agree that the family rooms are compact yet neat and provide a convenient option for accommodation.
The hotel earns praise for its helpful and welcoming staff, which contributes to a positive experience for families. The facilities and services cater well to the needs of families, including the provision of cots for infants and the allowance of early check-ins for those traveling with toddlers. The breakfast buffet is enjoyed by children, adding to the overall family-friendly atmosphere of the hotel.
While the family rooms are generally quiet, some guests experienced noise issues, especially on weekends when families can be quite rowdy. Additionally, there were minor inconveniences reported, such as air conditioning issues and the rooms not being spacious enough to comfortably fit the luggage of a larger family.
The hotel's location is noted to be a bit far from the city center, which can be an issue for those concerned about traffic. Moreover, despite being a family-friendly environment, the hotel is not fully pet-friendly, though guests did appreciate being able to interact with dogs in the dining room area.
Overall, despite some minor setbacks, the Holiday Inn Express Exeter East is deemed a great place to stay for families, offering a blend of comfort, convenience and family-oriented amenities.
Holiday Inn Express Exeter East, an IHG Hotel, offers generally positive accessibility features for guests with disabilities. Many visitors appreciated the spacious and well-designed accessible rooms, noting the wet rooms with no shower trays, making them easy to use. The rooms were highlighted for their cleanliness and modernity, providing wide doors and plenty of maneuvering space. Accessible toilets were conveniently placed and the breakfast area was noted to be easily accessible.
The hotel's staff received praise for their friendly demeanor and assistance in accommodating accessibility requirements. The location also garnered compliments for its easy access to motorways, park and ride services, taxis and shuttle buses, making travel convenient for guests with mobility issues.
However, there were some areas that guests felt could be improved. Some accessible rooms were situated far from the reception, entrance and main facilities, making it challenging for mobility-impaired guests. There were also complaints about the limited number of accessible parking spaces, which could be a significant inconvenience. A few guests faced issues with room details, such as the air conditioning not being turned on and the loud noises from auto-closing doors.
Overall, while the hotel makes a conscious effort to cater to guests with disabilities, there is room for improvement in terms of room placement and parking facilities to ensure a more comfortable stay for all visitors.
The Holiday Inn Express Exeter East by IHG, is highly praised for its dog-friendly features and facilities. Numerous reviews highlight the delightfully accommodating nature of the hotel towards dogs, including a warm welcome gift bag for canine guests, which many found to be a thoughtful touch. The hotel allows dogs in several areas, including certain parts of the dining room and breakfast areas. However, it is noted that these areas could benefit from clearer signage for dog owners.
Guestrooms designated for dog owners are conveniently located close to the entrance, making it easy for guests traveling with pets to access their rooms. While the hotel provides dog beds and maintains a clean and well-staffed environment, there have been mentions of dogs barking in the dining room and during the night, which some guests found disruptive.
The hotel is described as reliably clean with good room sizes and many have enjoyed a calming and quiet atmosphere. Despite some concerns about noise and the lack of a dedicated exercise area for dogs, the accommodations and services have been well-received overall, making it a suitable choice for pet owners. Additionally, the hotel’s proximity to a dog showground is a convenient feature for those traveling for such events. While there is a charge of £20 per night for dogs, many guests felt it was worth it for the welcoming and pet-friendly environment.
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Location
Guests appreciate the easy access to public transport with a Park and Ride service just across the road, facilitating quick trips into Exeter city center. Notably, the hotel is conveniently positioned for those attending local sporting events, such as at Sandy Park or enjoying the areas around Dawlish and Exmouth.
Despite being close to major routes, the hotel maintains a quiet atmosphere, ideal for a restful overnight stay. Nearby dining options like the Miller & Carter Steakhouse further enhance the convenience for guests. The location is also advantageous for family visits and attending functions in the area. Overall, the location of the Holiday Inn Express Exeter East is frequently highlighted as a key benefit with its ease of access, proximity to essential amenities and strategic positioning for onward travel making it a highly rated choice among guests.
Breakfast
However, some reviews noted that the quality and temperature of the food could be inconsistent with occasional issues like cold or rubbery bacon and undercooked sausages. The coffee machine also had its share of troubles, producing subpar coffee on some occasions. Limited options for vegetarians and vegans, as well as the absence of items like mushrooms, tomatoes and hash browns, were mentioned as areas for improvement.
Despite the buffet sometimes feeling crowded and chaotic, guests found the overall arrangement well-organized with helpful and friendly staff. The inclusion of gluten-free items was appreciated by those with dietary restrictions.
In summary, while there are areas that could be enhanced for a more consistently excellent breakfast experience, many guests found it to be a satisfying and convenient start to their day.
Dinner
Many guests noted the convenience of neighboring restaurants, such as Miller & Carter and Domino's, which provided better dining options when the hotel’s restaurant was fully booked or closed on weekends. Despite the limited choices, the bar and restaurant staff were often praised for their excellent service and the availability of late-night pizzas at the bar was appreciated by late-arriving travelers.
However, issues like long wait times, high prices and the use of pre-packed and microwaved meals detracted from the dining experience for some. The hotel's restaurant environment and the somewhat dated systems also drew criticism. Overall, while some aspects of the dining experience were positive, the limited menu and high costs were recurring concerns among the guests.
Rooms
However, some drawbacks were also noted. A number of guests felt their rooms were a bit too hot or cold with inconsistent air conditioning performance contributing to discomfort. Noise issues, both from other guests and from the plumbing and air conditioning systems, were identified as concerns by several reviewers. The decor in some rooms appeared dated and in need of refreshing.
Families found some rooms a bit cramped, particularly when extra beds were used. The general sentiment towards the basic yet functional and practical room setup was mixed with some citing a lack of plug sockets and issues like broken lamps or small bed sizes.
In summary, while the rooms at Holiday Inn Express Exeter East are generally clean, comfortable and equipped with necessary amenities, there are occasional challenges with temperature control, noise and maintenance that future guests might want to consider.
Beds
However, there were notable points of criticism. Several guests found the beds—including double and sofa beds—to be smaller than expected, leading to discomfort, especially for two adults or older children. Hard and lumpy pillows were a recurring issue with some guests even describing them as like sandbags. Others mentioned problems with the mattress, such as it being either too soft, too hard or dipping in the middle.
In terms of overall comfort, while there were remarks about noisy air conditioning disrupting sleep, the general consensus leaned towards a good sleeping experience despite some discrepancies. Cleanliness and ample pillow options were highlighted positively, yet there were calls for bed upgrades and improvements to enhance guests' comfort further.
Cleanliness
Additionally, the hotel offers spacious and well-equipped rooms, which are appreciated for their tidiness and functionality. Guests also commend the cleanliness of the common areas, including the restaurant, bar and entrance. Despite occasional mentions of minor issues such as dust build-up, dated bathrooms and issues with smoking areas, the general sentiment remains positive.
The hotel's staff is frequently described as friendly and welcoming, enhancing the overall clean and comfortable experience. The efficient process and routine cleanliness further add to the hotel’s appeal. Overall, Holiday Inn Express Exeter East is recognized for maintaining a high level of cleanliness across all areas, making it a reliable choice for travelers seeking a spotless and comfortable stay.
Staff
While there are a handful of comments regarding isolated instances of staff inadequacies and lack of training, the overwhelming sentiment is that the staff contribute significantly to the enjoyable and comfortable atmosphere of the hotel. Overall, the hotel’s staff are portrayed as a key asset, consistently delivering high levels of customer service and fostering a friendly and warm environment.
Wi-Fi
Parking
Family
The hotel earns praise for its helpful and welcoming staff, which contributes to a positive experience for families. The facilities and services cater well to the needs of families, including the provision of cots for infants and the allowance of early check-ins for those traveling with toddlers. The breakfast buffet is enjoyed by children, adding to the overall family-friendly atmosphere of the hotel.
While the family rooms are generally quiet, some guests experienced noise issues, especially on weekends when families can be quite rowdy. Additionally, there were minor inconveniences reported, such as air conditioning issues and the rooms not being spacious enough to comfortably fit the luggage of a larger family.
The hotel's location is noted to be a bit far from the city center, which can be an issue for those concerned about traffic. Moreover, despite being a family-friendly environment, the hotel is not fully pet-friendly, though guests did appreciate being able to interact with dogs in the dining room area.
Overall, despite some minor setbacks, the Holiday Inn Express Exeter East is deemed a great place to stay for families, offering a blend of comfort, convenience and family-oriented amenities.
Accessible
The hotel's staff received praise for their friendly demeanor and assistance in accommodating accessibility requirements. The location also garnered compliments for its easy access to motorways, park and ride services, taxis and shuttle buses, making travel convenient for guests with mobility issues.
However, there were some areas that guests felt could be improved. Some accessible rooms were situated far from the reception, entrance and main facilities, making it challenging for mobility-impaired guests. There were also complaints about the limited number of accessible parking spaces, which could be a significant inconvenience. A few guests faced issues with room details, such as the air conditioning not being turned on and the loud noises from auto-closing doors.
Overall, while the hotel makes a conscious effort to cater to guests with disabilities, there is room for improvement in terms of room placement and parking facilities to ensure a more comfortable stay for all visitors.
Dog Friendly
Guestrooms designated for dog owners are conveniently located close to the entrance, making it easy for guests traveling with pets to access their rooms. While the hotel provides dog beds and maintains a clean and well-staffed environment, there have been mentions of dogs barking in the dining room and during the night, which some guests found disruptive.
The hotel is described as reliably clean with good room sizes and many have enjoyed a calming and quiet atmosphere. Despite some concerns about noise and the lack of a dedicated exercise area for dogs, the accommodations and services have been well-received overall, making it a suitable choice for pet owners. Additionally, the hotel’s proximity to a dog showground is a convenient feature for those traveling for such events. While there is a charge of £20 per night for dogs, many guests felt it was worth it for the welcoming and pet-friendly environment.
No, Holiday Inn Express Exeter East by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Exeter East by IHG.
Yes, Holiday Inn Express Exeter East by IHG welcomes dogs.
No, parking facilities aren't available at Holiday Inn Express Exeter East by IHG.
No, Holiday Inn Express Exeter East by IHG doesn't have a gym.
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