Graduate by Hilton Eugene
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Summary of reviewsGraduate by Hilton Eugene is lauded for its prime downtown location, which offers easy access to key attractions such as the 5th Street Public Market and the Hult Center for the Performing Arts. This desirable setting, coupled with the hotel's charming decor that blends vintage elements with contemporary style, makes it a favored choice for travelers seeking convenience and a vibrant local experience.
Breakfast experiences at the hotel received mixed reviews. While many guests praised the quality and convenience of the breakfast, starting at an early 6:00 a.m., others felt it should be included in the room rate given the hotel's price category. Poindexter, the mini café on-site, received positive notes for its coffee, though some guests found the service slow and the options limited. Information about complimentary morning drinks could also be clearer to enhance the breakfast experience.
Rooms at the Graduate offer a blend of style and comfort with spacious, uniquely decorated spaces that feature floor-to-ceiling windows. Guests enjoyed the eclectic furnishings and cool decor and many found the beds very comfortable. However, some noted issues such as inadequate lighting, poor air flow and the need for updates to certain room amenities, including cleanliness concerns and maintenance issues.
Cleanliness reviews were mixed as well. Many guests found the hotel clean with comfortable beds and tidy rooms, but others reported specific issues, from cleanliness of the cups and bed sheets to the state of the bathroom floors and carpets. Despite these concerns, the majority of guests appreciated the overall clean environment and great location.
The staff at the Graduate are frequently highlighted for their friendliness, helpfulness and professional service. Guests consistently praised their efforts to accommodate needs, making for a warm and inviting stay. Certain staff members, like Mikalyla, received individual commendations for exceptional service. However, occasional lapses in efficiency and enthusiasm were noted.
Parking received mixed feedback with guests appreciating the convenience of the attached garage, though many found the parking fees high and not always clearly communicated. Some guests faced challenges navigating the garage and dealing with narrow parking spaces.
Families find the Graduate by Hilton Eugene a good choice due in part to its well-suited pool area and family-friendly activities like table tennis and table football. The hotel also weaves in engaging elements of Eugene's track and field history, which adds to the enjoyment for both children and adults. Despite a few modifications unsuitable for families of four, the overall family experience remains positive.
Lastly, the beds at the Graduate are generally praised for their comfort with many guests describing them as very comfortable and featuring nice linens. Although some reported hard mattresses and minor cleanliness issues, the overall sentiment leans heavily towards satisfaction with the sleeping arrangements.
Categories
Breakfast experiences at the hotel received mixed reviews. While many guests praised the quality and convenience of the breakfast, starting at an early 6:00 a.m., others felt it should be included in the room rate given the hotel's price category. Poindexter, the mini café on-site, received positive notes for its coffee, though some guests found the service slow and the options limited. Information about complimentary morning drinks could also be clearer to enhance the breakfast experience.
Rooms at the Graduate offer a blend of style and comfort with spacious, uniquely decorated spaces that feature floor-to-ceiling windows. Guests enjoyed the eclectic furnishings and cool decor and many found the beds very comfortable. However, some noted issues such as inadequate lighting, poor air flow and the need for updates to certain room amenities, including cleanliness concerns and maintenance issues.
Cleanliness reviews were mixed as well. Many guests found the hotel clean with comfortable beds and tidy rooms, but others reported specific issues, from cleanliness of the cups and bed sheets to the state of the bathroom floors and carpets. Despite these concerns, the majority of guests appreciated the overall clean environment and great location.
The staff at the Graduate are frequently highlighted for their friendliness, helpfulness and professional service. Guests consistently praised their efforts to accommodate needs, making for a warm and inviting stay. Certain staff members, like Mikalyla, received individual commendations for exceptional service. However, occasional lapses in efficiency and enthusiasm were noted.
Parking received mixed feedback with guests appreciating the convenience of the attached garage, though many found the parking fees high and not always clearly communicated. Some guests faced challenges navigating the garage and dealing with narrow parking spaces.
Families find the Graduate by Hilton Eugene a good choice due in part to its well-suited pool area and family-friendly activities like table tennis and table football. The hotel also weaves in engaging elements of Eugene's track and field history, which adds to the enjoyment for both children and adults. Despite a few modifications unsuitable for families of four, the overall family experience remains positive.
Lastly, the beds at the Graduate are generally praised for their comfort with many guests describing them as very comfortable and featuring nice linens. Although some reported hard mattresses and minor cleanliness issues, the overall sentiment leans heavily towards satisfaction with the sleeping arrangements.
Hotel for Honeymoon
The Graduate Eugene provides a stylish and unique stay with comfortable accommodations and a central location near downtown attractions. Its distinctive decor and proximity to cultural venues offer a memorable honeymoon experience.
Family Friendly Hotel
Located near the University of Oregon, this hotel offers a unique and vibrant atmosphere. It provides family-friendly amenities and easy access to campus attractions and activities.
Dog Friendly Hotel
This hotel is pet-friendly.
Hotel with Swimming Pool
This hotel has a swimming pool that is 3 feet deep, making it great for exercise or as a lap pool. It also provides handicapped equipment.
Indoor Pool
Hotel with Parking
This hotel offers self-parking for $22.00 per day and valet parking for $29.00 per day. On-site EV charging is also available.
Accessible Hotel
This hotel is equipped with accessible features including roll-in showers and grab bars in the bathrooms. Accessible door widths are also provided for ease of access.
Hotel with Gym
Graduate hotels often feature unique and well-equipped fitness areas that align with the hotel's theme. This hotel provides a distinct fitness experience.
Small Hotel
This hotel features retro and eclectic decor with nods to local history. It includes an indoor pool, restaurants and a golf simulator.
4-Star Hotel
Located in Downtown Eugene, this 4-star hotel offers allergy-free rooms, a restaurant, and a garden. It is situated close to the Saturday Market and provides easy access to Matthew Knight Arena.
Hotel with Indoor Pool
This hotel provides an indoor pool for guests.
Hotel Taking Steps Towards Sustainability
Guest Reviews
Graduate by Hilton Eugene boasts an enviable downtown location that has been resoundingly praised by its guests. Nestled in the heart of Eugene, the hotel is perfectly situated for easy access to numerous key attractions. Its proximity to the 5th Street Public Market and the Hult Center for the Performing Arts is frequently highlighted, making it an ideal choice for those attending events or relishing in local shopping and dining experiences. Guests repeatedly commend the convenience of the location, noting it is close to bars, campus areas and other necessities, which enhances the overall stay. The hotel's vibe, style and decor further elevate the old-world charm of its surroundings, creating a welcoming and enjoyable atmosphere for visitors. Despite minor issues with room amenities and space, the undeniable advantage of the prime downtown setting ensures that Graduate by Hilton Eugene remains a favored choice for travelers seeking the best of what the city has to offer.
Guests at Graduate by Hilton Eugene have mixed feelings about the breakfast experience. Many praised the breakfast as incredible and very good, pointing out its convenience and its early start at 6:00 a.m. The mini café downstairs, known as Poindexter, received positive notes for serving good coffee, though some found the service a bit slow.
However, not all feedback was glowing. Several guests felt breakfast should be included given the price category of the hotel. Instead, breakfast came as an additional charge and offered limited options. Some visitors found the breakfast overly basic with not everything available on the menu. Others noted the absence of a room service option for breakfast, as well as the lack of a coffee maker or microwave in the room, which might have made the morning routine more convenient.
While some appreciated discovering complementary morning drinks by chance, clearer information about this perk would enhance the overall experience. With more varied and higher-quality breakfast options, as well as better in-room amenities, guests could enjoy a more satisfying stay at the Graduate by Hilton Eugene.
Graduate by Hilton Eugene offers guests a varied experience with its rooms, combining both delightful and somewhat disappointing aspects. The spacious and clean accommodations are often highlighted with many guests appreciating the uniquely decorated and stylish rooms that feature large, floor-to-ceiling windows. The decor receives particular praise for being fun, cool and incorporating eclectic vintage furnishings that add a touch of charm.
However, the rooms also exhibit some drawbacks. While many find the beds comfortable, there are mentions of firmness and a need for more pillows. Some rooms suffer from inadequate lighting and poor air flow, sometimes feeling stuffy despite the use of air conditioning. Maintenance issues are noted, such as worn-out furniture, malfunctioning fridges and cleanliness concerns, including dirty HVAC units and unpleasant smells in some bathrooms.
Despite these issues, the overall experience can be pleasant, especially given the hotel's great downtown location and the quietness of the rooms. With some updates and improvements, the rooms at Graduate by Hilton Eugene have the potential to offer a more consistently enjoyable stay for guests.
Guests at Graduate by Hilton Eugene frequently praised the beds for their comfort. Numerous reviews highlighted the beds as comfortable, clean and featuring nice linens. Many described the beds as very comfortable and some even referred to them as the most comfortable beds they've experienced. A notable mention was the SUPER comfortable kingsize bed. However, a few reviews did mention negatives, such as uncomfortable beds, hard mattresses and issues with bed cleanliness, which might indicate inconsistencies in the overall experience. Despite these occasional drawbacks, the majority of guests felt positive about the bed comfort.
Graduate by Hilton Eugene has received mixed reviews concerning its cleanliness. Many guests praised the hotel for being very clean, highlighting clean rooms, bathrooms and comfortable beds. Positive feedback also emphasized the excellent location and overall clean environment of the hotel.
However, there were notable complaints as well. Some guests encountered issues with cleanliness, such as unclean cups in the room, dirty and stained bed sheets, sticky bathroom floors and carpets needing vacuuming. A few reviewers pointed out that rooms and hallways were not adequately maintained. Additionally, there were mentions of poor service, including rudeness from staff members and issues with check-in times.
In summary, while many guests appreciated the cleanliness and convenient location of Graduate by Hilton Eugene, there are areas where the hotel could improve, particularly in maintaining consistent cleanliness standards and service quality.
The "Graduate by Hilton Eugene" garners much appreciation from guests for its outstanding staff, described consistently as friendly, competent and helpful. Reviews highlight the excellent customer service with staff often going above and beyond to accommodate guests’ needs and making them feel valued. Many guests commend the front desk team for their professionalism and genuine demeanor, adding to the overall warm and inviting atmosphere of the hotel.
Particular mentions include the proactive engagement by staff prior to guests' arrival and their responsiveness to special requests. Special praise is given to individuals like Mikalyla, who made significant positive impressions with their exceptional service. Guests also appreciate the hotel’s efforts in sustainability and its pet-friendly policies, contributing further to their positive experiences.
Consistency in service quality is noted, as frequent visitors have remarked on the staff's welcoming nature during each stay. However, some reviews indicate that while most staff members exude friendliness, a few exhibited a lack of efficiency or enthusiasm. Despite these occasional lapses, the general consensus leans heavily towards positive interactions, enriched by great customer service, good communication and a delightful ambience.
Parking at 'Graduate by Hilton Eugene' has drawn mixed feedback from guests. Many appreciate the convenience of the parking garage attached to the hotel with some noting that it's close to restaurants and easily accessible from the highway. However, several guests find the parking fees to be quite high with charges ranging from $19 to $22 per night being a common point of contention. Some guests were surprised by these costs, which were not always clearly stated upfront. Additionally, navigating from the P2 garage to L1 can be tricky and the narrow parking spaces have been challenging for some. Despite these issues, the option to self-park is available, although not always clearly communicated.
Graduate by Hilton Eugene offers an appealing stay for families. The pool area is particularly well-suited for families, providing an enjoyable space for both relaxation and play. Fun activities like table tennis and table football in the bar add to the family-friendly atmosphere. The hotel also features engaging details related to Eugene's track and field history and Nike, which can entertain both kids and adults. The dining areas are convenient for family meals, ensuring everyone is well-fed. Additionally, the hotel welcomes pets, making it a great choice for those traveling with dogs. Despite a few modifications that aren't ideal for families of four, the overall experience is positive and enjoyable for a family weekend or a great stay in general.
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Location
Breakfast
However, not all feedback was glowing. Several guests felt breakfast should be included given the price category of the hotel. Instead, breakfast came as an additional charge and offered limited options. Some visitors found the breakfast overly basic with not everything available on the menu. Others noted the absence of a room service option for breakfast, as well as the lack of a coffee maker or microwave in the room, which might have made the morning routine more convenient.
While some appreciated discovering complementary morning drinks by chance, clearer information about this perk would enhance the overall experience. With more varied and higher-quality breakfast options, as well as better in-room amenities, guests could enjoy a more satisfying stay at the Graduate by Hilton Eugene.
Rooms
However, the rooms also exhibit some drawbacks. While many find the beds comfortable, there are mentions of firmness and a need for more pillows. Some rooms suffer from inadequate lighting and poor air flow, sometimes feeling stuffy despite the use of air conditioning. Maintenance issues are noted, such as worn-out furniture, malfunctioning fridges and cleanliness concerns, including dirty HVAC units and unpleasant smells in some bathrooms.
Despite these issues, the overall experience can be pleasant, especially given the hotel's great downtown location and the quietness of the rooms. With some updates and improvements, the rooms at Graduate by Hilton Eugene have the potential to offer a more consistently enjoyable stay for guests.
Beds
Cleanliness
However, there were notable complaints as well. Some guests encountered issues with cleanliness, such as unclean cups in the room, dirty and stained bed sheets, sticky bathroom floors and carpets needing vacuuming. A few reviewers pointed out that rooms and hallways were not adequately maintained. Additionally, there were mentions of poor service, including rudeness from staff members and issues with check-in times.
In summary, while many guests appreciated the cleanliness and convenient location of Graduate by Hilton Eugene, there are areas where the hotel could improve, particularly in maintaining consistent cleanliness standards and service quality.
Staff
Particular mentions include the proactive engagement by staff prior to guests' arrival and their responsiveness to special requests. Special praise is given to individuals like Mikalyla, who made significant positive impressions with their exceptional service. Guests also appreciate the hotel’s efforts in sustainability and its pet-friendly policies, contributing further to their positive experiences.
Consistency in service quality is noted, as frequent visitors have remarked on the staff's welcoming nature during each stay. However, some reviews indicate that while most staff members exude friendliness, a few exhibited a lack of efficiency or enthusiasm. Despite these occasional lapses, the general consensus leans heavily towards positive interactions, enriched by great customer service, good communication and a delightful ambience.
Parking
Family
Yes, Graduate by Hilton Eugene has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Graduate by Hilton Eugene.
Yes, Graduate by Hilton Eugene welcomes dogs.
Yes, parking facilities are available at Graduate by Hilton Eugene.
Yes, Graduate by Hilton Eugene has a gym.
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