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Summary of reviewsThe Sheraton Erie Bayfront Hotel consistently receives high marks for its prime location along the picturesque bay, providing guests with stunning water views and modern, clean decor. Its proximity to restaurants, shops and local attractions makes it a convenient choice for both leisure and event-based stays. Guests also appreciate the hotel's convenient amenities, including parking and a free shuttle service to the airport.
The breakfast experience at the hotel has garnered mixed feedback. While many guests praise the delicious and varied offerings, accompanied by engaging service and scenic views, others express dissatisfaction with the costs and occasional lapses in freshness and quality. Dinner, on the other hand, is highly praised for its delicious food and the chef's skill in blending flavors. Some guests find the restaurant expensive and wish for more quick meal options, but overall, the culinary experience is well-regarded.
Rooms at the hotel receive mixed reviews with many guests highlighting their spaciousness, comfort and beautiful views of the bay. However, some visitors encounter issues with room size, cleanliness and maintenance. Bathrooms also elicit varied responses, ranging from spacious and clean to tiny and insufficient in amenities.
Cleanliness is another area with mixed feedback. While many guests commend the hotel's modern and clean environment, others note instances of dirty windows, mold and occasional maintenance oversights. The staff receives widespread praise for their friendly, helpful and accommodating nature, contributing significantly to positive guest experiences. Notable staff members often receive special mentions for their exceptional service.
The pool receives mixed reviews with guests appreciating the extended hours and whirlpool, but expressing dissatisfaction with its small size and occasional overcrowding. Parking is noted for its convenience but comes with additional costs and some logistical challenges. Despite these minor inconveniences, the overall sentiment towards the Sheraton Erie Bayfront Hotel is positive with many guests appreciating the comfortable beds, beautiful views and exceptional service. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
This hotel offers amenities like an indoor pool, activities for kids, and on-site dining. It provides spacious, clean, and comfortable rooms with excellent breakfast options, ensuring a satisfying stay for families.
Dog Friendly Hotel
This hotel welcomes two pets up to 75 lbs for a fee. Pet-friendly rooms are available on specific floors. Treats, food and water bowls, and waste baggies are provided, along with grassy areas for pet relief.
Hotel with Swimming Pool
Offers a pool with bayfront views, providing a scenic and relaxing experience. The location and quality amenities make it a desirable choice.
Heated Pool Indoor Pool
Business Hotel
The Sheraton Erie Bayfront Hotel is connected to the Bayfront Convention Center via a skybridge. The Bayfront Convention Center features more than 15 meeting rooms and over 120,000 total square feet of space. It offers a business center to support professional needs.
Hotel with Parking
This hotel provides parking and is in a great location, offering a friendly check-in experience and a clean lobby. Its proximity to the Bayfront makes it convenient for exploring the area.
EV charging stations
Accessible Hotel
This hotel provides a welcoming environment to travelers with disabilities, ensuring that everyone can explore and enjoy its rich history, natural beauty, engaging culture, and delicious cuisine.
Hotel with Gym
This hotel offers a 24-hour fitness center that guests have praised for its cleanliness and wide range of equipment. It provides ample options for a comprehensive workout at any time.
Hotel with EV Charging Stations
Located on the bayfront, the Sheraton Erie Bayfront Hotel offers EV charging. This hotel provides a convenient option for travelers looking to explore the area.
Hotel with Indoor Pool
This hotel offers an indoor pool with views of Presque Isle Bay. The location and amenities make it a great choice for travelers visiting Erie.
Hotel with Heated Pool
As per the user's request, this hotel is included in the list of Pennsylvania hotels featuring a heated pool facility.
Luxury Hotel
Hotel near Golf Courses
4-Star Hotel
Room Types
Guest room, 1 King, Marina viewThis standard room with marina view has a:
-free toiletries
-wardrobe
-carpeted floor
-tea/coffee maker
-lat-screen TV with streaming services
-private bathroom
-a hairdryer
-safe deposit box
The unit has 1 bed.
Guest room, 2 Queen, Marina viewThis standard room with marina view has a:
-free toiletries
-wardrobe
-carpeted floor
-tea/coffee maker
-lat-screen TV with streaming services
-private bathroom
-a hairdryer
-safe deposit box
The unit has 2 bed.
Deluxe Guest Room, 1 King, Bay ViewThis standard room with bay view has a:
-free toiletries
-wardrobe
-carpeted floor
-tea/coffee maker
-lat-screen TV with streaming services
-private bathroom
-a hairdryer
-safe deposit box
The unit has 1 bed.
Deluxe Guest room, 2 Queen, Bay viewThis standard room with bay view has a:
-free toiletries
-wardrobe
-carpeted floor
-tea/coffee maker
-lat-screen TV with streaming services
-private bathroom
-a hairdryer
-safe deposit box
The unit has 2 bed.
Club lounge access, Guest room, 1 King, Marina viewThis high floor room has an executive lounge access and air conditioning.
This standard room with marina view has a:
-free toiletries
-wardrobe
-carpeted floor
-tea/coffee maker
-lat-screen TV with streaming services
-private bathroom
-a hairdryer
-safe deposit box
The unit has 1 bed.
Club lounge access, Guest room, 2 Queen, Marina viewThis standard room with marina view has a:
-free toiletries
-wardrobe
-carpeted floor
-tea/coffee maker
-lat-screen TV with streaming services
-private bathroom
-a hairdryer
-safe deposit box
The unit has 2 bed.
Club lounge access, Deluxe Guest room, 1 King, Bay viewThis standard room with bay view has a:
-free toiletries
-wardrobe
-carpeted floor
-tea/coffee maker
-lat-screen TV with streaming services
-private bathroom
-a hairdryer
-safe deposit box
The unit has 1 bed.
Club lounge access, Deluxe Guest room, 2 Queen, Bay viewThis standard room with bay view has a:
-free toiletries
-wardrobe
-carpeted floor
-tea/coffee maker
-lat-screen TV with streaming services
-private bathroom
-a hairdryer
-safe deposit box
The unit has 2 bed.
King Room with Marina View and Adapted Tub - Mobility and Hearing AccessibleOffering free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The air-conditioned double room offers a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Guest Reviews
8.3
Very Good
Location
Nestled along the picturesque bay, the Sheraton Erie Bayfront Hotel boasts an unbeatable location that consistently garners praise from guests. Its prime position offers stunning views of the water, perfectly complemented by the modern, clean decor of the rooms. Visitors frequently highlight the convenience of the hotel, noting its close proximity to a plethora of restaurants, shops and attractions, making it a seamless choice for both leisure and event-based stays.
The scenic views of the bay, coupled with the hotel's updated facilities, create a delightful environment for travelers. The hotel's convenient parking and easy access make it an ideal spot for both short and extended visits. Guests also appreciate the availability of a free shuttle service to the airport, which adds an extra layer of convenience.
Overall, the Sheraton Erie Bayfront Hotel receives high marks for its stellar location, modern amenities and beautiful bayfront scenery. Whether visiting for an event, a stopover on a longer journey or just to enjoy the local attractions, this hotel offers a comfortable and visually appealing stay.
Breakfast
At the Sheraton Erie Bayfront Hotel, the breakfast experience has received mixed feedback from guests. Many travelers praised the breakfast, describing it as delicious, filling and amazing. The food, including both breakfast and snacks at the club level, exceeded expectations for several visitors with some highlighting the excellence and variety of the offerings. Positive mentions also included the fantastic and engaging service provided by the breakfast restaurant staff, along with the enjoyable views and location.
However, not all reviews were positive. Some guests were disappointed with the lack of complimentary breakfast, noting that the cost can quickly add up, especially if it exceeds the $35 inclusion for two people. Concerns were also raised about the freshness and quality with a few reviews describing the breakfast as awful or very bad and the high prices were a point of contention for many.
Overall, while the breakfast at the Sheraton Erie Bayfront Hotel has garnered high praise for its taste and variety from some guests, others have felt it didn't meet expectations, particularly in terms of cost and freshness.
Dinner
The dinner experience at Sheraton Erie Bayfront Hotel receives high praise from guests with many describing the food as delicious and the restaurant itself as great with a beautiful property. Guests particularly enjoyed the steak, often describing it as the best they've ever had and highlighted specific dishes like fries, clams, fried cheese and barramundi as absolutely delicious. The chef is commended for skillfully blending flavors in the entrees. Although the food quality is noted as excellent, some guests mentioned the restaurant being expensive and noted a lack of simple menu options for quick meals. There are also sporadic complaints about overcooked dishes and limited menu choices. However, room service and staff received positive remarks alongside the culinary offerings.
Rooms
The rooms at Sheraton Erie Bayfront Hotel have garnered mixed feedback from guests. Positive comments frequently highlight the spaciousness and comfort of the accommodations with many noting the rooms as large, clean and equipped with comfortable beds. Guests frequently appreciated the stunning views of the bay and lake activities, expressing enjoyment of the scenery and the picturesque setting.
However, some visitors experienced smaller-than-expected room sizes, which in certain cases led to disappointment due to limited space for moving around. A few guests mentioned that the rooms showed signs of wear and tear and some had concerns about cleanliness. The bathrooms also received mixed reviews; while some found them spacious and clean, others considered them tiny and insufficient in amenities. The overall impression of room size and value was a point of contention, indicating that perceptions varied widely among guests.
In summary, while the views and room comfort at the Sheraton Erie Bayfront Hotel are often praised, opinions on room size and maintenance hint at inconsistencies that prospective guests may want to consider.
Beds
The beds at the Sheraton Erie Bayfront Hotel have received a lot of praise for their comfort. Many guests described the beds as being soft, comfortable and even compared them to feeling like a cloud. In particular, the Beautyrest mattresses were highlighted as exceptional. The bedding also received positive feedback for being inviting and adding to the overall comfort. Some reviews mentioned that the beds were extremely comfortable and contributed to a restful stay.
However, a few guests reported less favorable experiences, noting that their beds were uncomfortable or had issues such as being very low to the floor or having worn mattresses. One review mentioned finding a mattress with urine stains and another cited dirty pillows, pointing to occasional lapses in room maintenance.
Despite some negative comments, the general consensus is that the bed comfort at the Sheraton Erie Bayfront Hotel is typically very high, making it a strong contender for anyone seeking a restful night's sleep.
Cleanliness
The Sheraton Erie Bayfront Hotel offers guests a mixed experience when it comes to cleanliness and maintenance. Guests commend the facility for being very clean and modern with many highlighting the stunning views of the bay. The rooms are frequently described as clean, beautifully remodeled and well-kept, providing a comfortable stay with friendly and efficient staff.
However, some aspects of the hotel's cleanliness were found lacking by several guests. Instances of dirty windows, pink mold in the shower tiles and occasional issues with soap and conditioner being unavailable in the showers were mentioned. A few reviews noted that the hallways and certain rooms were not up to standard with reports of mold, stained sheets and cobwebs obstructing beautiful views.
While many guests appreciated the clean and modern aesthetic, the occasional neglected detail in room upkeep and cleanliness left a few visitors disappointed. For those who prioritize a precise and consistently clean environment, it may be worth managing expectations and potentially addressing concerns directly with the accommodating staff.
Staff
The Sheraton Erie Bayfront Hotel boasts an impressive array of positive guest feedback, particularly highlighting the professionalism and warmth of its staff. Guests repeatedly mention the friendly, helpful and accommodating nature of the hotel's employees, from front desk personnel to bar staff. Key individuals such as Amy, Chris, David and Tom are frequently praised for their kindness, knowledge and ability to make guests feel welcome and comfortable.
Several reviews emphasize the overall excellence of the customer service with many guests appreciating the personal touches provided during their stay. For example, one couple celebrating an anniversary received complimentary champagne and strawberries, enhancing their experience. The hotel's staff is noted for being attentive and courteous, ensuring that guests' needs are met promptly and efficiently.
Despite isolated incidents of less-than-stellar service, the predominant sentiment is overwhelmingly positive. Guests commend the staff's willingness to go above and beyond, such as resolving room issues and ensuring quiet, peaceful stays. The combination of a great location, clean and spacious rooms and exceptional service makes the Sheraton Erie Bayfront Hotel a top choice for many visitors.
Pool
The pool at the Sheraton Erie Bayfront Hotel offers extended hours, which guests found very convenient and enjoyable. However, the pool itself is described as quite small and shallow, sometimes leading to overcrowding. The whirlpool received positive remarks from guests who appreciated this feature. Some visitors mentioned that finding the pool was a bit challenging and its appearance did not match the photos. Overall, while guests appreciated the late hours and the whirlpool, they expressed dissatisfaction with the size and accurate representation of the pool.
Parking
One consistent point in the reviews of the Sheraton Erie Bayfront Hotel centers around parking. Several guests remarked on the convenience of the parking, noting its easy in and out access. However, there is frequent mention of the added parking costs with many guests expressing surprise and disappointment at being charged $14 per day. Some also mentioned that parking should ideally be free or at the very least, included in the booking information.
Accessing the parking is another area highlighted with some guests finding it less than ideal. They noted the separate parking deck and the need to navigate through elevators, sidewalks and back into the hotel. Limited parking also led some to park on the top floor of the garage. Despite these drawbacks, others still found the parking setup convenient for their needs.
Yes, Sheraton Erie Bayfront Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Sheraton Erie Bayfront Hotel.
Yes, Sheraton Erie Bayfront Hotel welcomes dogs.
Yes, parking facilities are available at Sheraton Erie Bayfront Hotel.