Holiday Inn Express London - Epsom Downs by IHG
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHoliday Inn Express London - Epsom Downs by IHG, offers a highly appreciated stay, particularly celebrated for its location, cleanliness and comfortable rooms. Situated next to the Epsom Racecourse, the hotel provides guests with stunning views of the raceway and the picturesque countryside of Epsom Downs. This serene setting, combined with easy access to Epsom town center and nearby walking routes, makes it a standout choice for travelers seeking both relaxation and accessibility. The quiet and peaceful environment is augmented by friendly and helpful staff, ensuring a welcoming experience for all.
Guests frequently commend the breakfast buffet for its quality, variety and generous portions. The breakfast staff's friendly service enhances the dining experience, making it a great way to start the day. Though some guests mention minor areas for improvement, such as the cooking of specific items, the overall consensus is that the breakfast is a strong feature of the hotel. Dinner options at the hotel are limited to pizzas, which are generally well-received but highlight the benefit of nearby dining establishments like the Rubbing House that offer a broader menu.
The hotel's rooms are consistently praised for their cleanliness and comfort. Many guests appreciate the spaciousness, comfy beds and pleasant views over the Downs and racecourse. The rooms are well-maintained, featuring modern amenities and light, airy decor. There are occasional mentions of outdated bathrooms and minor maintenance issues, but these do not significantly detract from the overall positive experience.
Cleanliness is a hallmark of the hotel with guests frequently describing it as spotless and well-maintained. The cleaning staff's diligence ensures that both public areas and bedrooms remain in pristine condition, contributing to the hotel's bright and welcoming atmosphere.
The hotel staff receive high praise for their friendliness, helpfulness and professionalism. From the reception to housekeeping, staff members are described as polite, efficient and willing to go above and beyond to assist guests. Their positive demeanor significantly enhances the overall guest experience.
Guests generally have a positive experience with the free WiFi service, finding it reliable and suitable for work. However, some mixed feedback highlights occasional issues with speed and connectivity.
Ample and free on-site parking is another highly appreciated feature with guests finding it convenient and easy to navigate. This makes the hotel an ideal choice for those traveling by car, especially given its proximity to major attractions and the town center.
For families, the hotel offers practicality and comfort with amenities like highchairs and sofa beds, although space can feel cramped for larger families. The location proves to be ideal for family outings to nearby attractions and staff are praised for their accommodating nature.
In conclusion, the Holiday Inn Express London - Epsom Downs excels in providing a comfortable and convenient stay with its exceptional location, cleanliness and friendly staff. Minor improvements could enhance the overall guest experience, but the hotel's positive attributes make it a favored choice among travelers.
Categories
Guests frequently commend the breakfast buffet for its quality, variety and generous portions. The breakfast staff's friendly service enhances the dining experience, making it a great way to start the day. Though some guests mention minor areas for improvement, such as the cooking of specific items, the overall consensus is that the breakfast is a strong feature of the hotel. Dinner options at the hotel are limited to pizzas, which are generally well-received but highlight the benefit of nearby dining establishments like the Rubbing House that offer a broader menu.
The hotel's rooms are consistently praised for their cleanliness and comfort. Many guests appreciate the spaciousness, comfy beds and pleasant views over the Downs and racecourse. The rooms are well-maintained, featuring modern amenities and light, airy decor. There are occasional mentions of outdated bathrooms and minor maintenance issues, but these do not significantly detract from the overall positive experience.
Cleanliness is a hallmark of the hotel with guests frequently describing it as spotless and well-maintained. The cleaning staff's diligence ensures that both public areas and bedrooms remain in pristine condition, contributing to the hotel's bright and welcoming atmosphere.
The hotel staff receive high praise for their friendliness, helpfulness and professionalism. From the reception to housekeeping, staff members are described as polite, efficient and willing to go above and beyond to assist guests. Their positive demeanor significantly enhances the overall guest experience.
Guests generally have a positive experience with the free WiFi service, finding it reliable and suitable for work. However, some mixed feedback highlights occasional issues with speed and connectivity.
Ample and free on-site parking is another highly appreciated feature with guests finding it convenient and easy to navigate. This makes the hotel an ideal choice for those traveling by car, especially given its proximity to major attractions and the town center.
For families, the hotel offers practicality and comfort with amenities like highchairs and sofa beds, although space can feel cramped for larger families. The location proves to be ideal for family outings to nearby attractions and staff are praised for their accommodating nature.
In conclusion, the Holiday Inn Express London - Epsom Downs excels in providing a comfortable and convenient stay with its exceptional location, cleanliness and friendly staff. Minor improvements could enhance the overall guest experience, but the hotel's positive attributes make it a favored choice among travelers.
Hotel near Golf Courses
Family Friendly Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Guest Reviews
Located in the picturesque setting of Epsom Downs, the Holiday Inn Express London - Epsom Downs by IHG, is nestled right next to the Epsom Racecourse, offering stunning views of the raceway and the surrounding peaceful countryside. Guests rave about the hotel's prime location, which is perfect for those attending races, shows or simply exploring the beautiful Downs. The nearby pub and restaurant provide convenient dining options just a short walk from the hotel.
The hotel is noted for its quiet and serene environment, making it an ideal spot for a relaxing stay away from the hustle and bustle of the city. Its proximity to Epsom town center is another advantage with easy access to local amenities and attractions. For those visiting family or attending events, the location is exceptionally convenient with ample parking and excellent connections to surrounding areas like Sutton and Chessington World of Adventures.
Guests appreciate the picturesque setting and the ease of access to various walking routes right from the hotel door. The views from the rooms are often highlighted, providing guests with a scenic backdrop of the racecourse and the Downs. Notably, the location's tranquility and cleanliness, coupled with friendly and helpful staff, add to the overall positive experience.
In summary, the Holiday Inn Express London - Epsom Downs offers a superb location for racegoers, walkers and those visiting the area with its peaceful setting, beautiful views and convenient amenities making it a standout choice for many travelers.
Guest reviews for the breakfast at Holiday Inn Express London - Epsom Downs by IHG are generally positive with recurring praise for the quality, variety and presentation of the breakfast buffet. Guests frequently describe the breakfast as good, very good and excellent, highlighting its generous and plentiful nature. Many reviews appreciate the wide selection of breakfast items, including hot foods, pastries, cereals, fruits and beverages, describing it as a great start to the day in a pleasant and quiet setting.
The breakfast staff receives numerous compliments for being friendly and fabulous, contributing to an enjoyable dining experience. Specific mentions include options for English breakfast, gluten-free items, well-cooked dishes and a varied spread that caters to different tastes and dietary needs. Some guests find the breakfast to be rich and delicious, exceeding their expectations.
However, there are a few areas for improvement. Some guests feel that certain items, like bacon or scrambled eggs, could be better cooked or presented. There are occasional mentions of limited choices, particularly the lack of fresh fruit and variations in hot dishes. Some reviews note that the breakfast was not as hot as desired or that specific items seemed dried up or stale.
Despite these critiques, the overall consensus is that the breakfast is a remarkable feature of the hotel with many guests finding it to be a satisfying and worthwhile part of their stay.
Guests of the Holiday Inn Express London - Epsom Downs by IHG, often express satisfaction with the hotel's breakfast. Many praise it as excellent, highlighting the breakfast team's good service, though some noted a lack of freshness and variety. Issues like missing mushrooms and cold or dry options were mentioned by a few.
For dinner, the hotel itself does not have a dedicated restaurant, offering only a limited selection of pizzas on-site. Despite this, the pizzas were generally enjoyed by those who tried them, though occasional complaints about burnt pizzas and a desire for more variety were noted.
Many reviews highlight the convenience and quality of nearby dining options. Guests frequently mentioned several local establishments, notably the Rubbing House and other charming pubs, which provided excellent meals and added to their positive experience. These nearby restaurants were often described as having great food, which somewhat compensated for the lack of extensive dining facilities at the hotel itself.
Overall, while the lack of an on-site restaurant for evening meals and only having pizzas available was a slight downside, the availability of excellent dining options nearby and the provided plates and cutlery for takeaway made the situation manageable for most guests. The rooms and other hotel services were consistently well-received, making it a pleasant stay overall.
Holiday Inn Express London - Epsom Downs by IHG, has garnered a variety of feedback from its guests with many praising the cleanliness and comfort of the rooms. Visitors frequently mentioned that the rooms were very clean and well-maintained, making for a pleasant stay. The hotel rooms are described as comfortable with many guests appreciating the comfy beds and clean, fresh linens.
Spaciousness was another positive aspect with several guests highlighting that despite some smaller rooms, many were larger and offered plenty of space. Views across the downs and the racetrack added an element of charm to the stay, making certain rooms particularly appealing.
The functionality of the rooms was also noted with standard amenities being sufficient for most guests. The presence of blackout curtains, ironing boards and daily tidying up were praised, contributing to a comfortable environment. However, the rooms did have some drawbacks, such as outdated bathrooms, insufficient electrical sockets near mirrors and occasional maintenance issues like non-functioning heaters which detracted slightly from the overall experience.
Despite some rooms feeling a bit worn or tired, the consensus was that the rooms met cleanliness expectations and were generally quiet with adequate air-conditioning. Guests also mentioned the decor being light and airy, contributing to a positive atmosphere.
In conclusion, while the hotel offers a simple and functional lodging experience, spotlighted by exceptional cleanliness and comfort, minor improvements could enhance the overall guest experience.
The beds at the Holiday Inn Express London - Epsom Downs by IHG, generally receive positive feedback for their comfort. Many guests describe the beds as comfy, comfortable and even super comfortable. The cleanliness of the beds also adds to the positive experience with several mentions of well-kept and clean bedding. While the firmness of the mattresses suits some visitors, offering a firm yet comfortable sleep, not everyone finds this agreeable. There are a few remarks about the beds being too firm or uncomfortable for certain preferences.
However, there are recurring concerns about the size of the beds. A notable number of guests feel that the beds are small, which could be a setback for those who prefer more spacious sleeping arrangements. Some reviews suggest that the bed sizes should be larger to enhance overall comfort. Additionally, a few guests mention that the pillows aren't quite up to standard, either being too hard or not offering enough variety for a comfortable sleep.
In summary, the beds at the hotel strike a chord with guests seeking clean, comfortable accommodations, but there is a clear call for better pillow options and larger bed sizes to cater to a broader range of comfort needs.
Holiday Inn Express London - Epsom Downs by IHG, has garnered significant praise for its impeccable cleanliness. The hotel is consistently described as spotless with spotless rooms and scrupulously clean facilities. Guests frequently highlight the well-maintained and modern environment, noting that public areas and bedrooms are kept in pristine condition. The cleaning staff are often mentioned for their efficiency and thoroughness, ensuring that everything remains exceptionally tidy.
While the overwhelming majority of feedback focuses on the cleanliness, there are a few minor critiques, such as occasional issues with the bathroom cleanliness and the need for more thorough cleaning in some areas. However, these concerns are minimal compared to the extensive positive remarks.
The hotel's atmosphere is described as bright, airy and welcoming, complemented by a clean and comfortable setting. The friendly and helpful staff further enhance the experience, making sure that the hotel remains pleasant not only in terms of cleanliness but also in overall guest service.
In summary, Holiday Inn Express London - Epsom Downs stands out for its excellent cleanliness standards, modern facilities and attentive staff, ensuring a pleasant and hygienic stay for all its guests.
The staff at Holiday Inn Express London - Epsom Downs by IHG, receive consistently high praise from guests for their friendliness, helpfulness and professionalism. Descriptions such as lovely, welcoming and polite are recurrent in reviews, reflecting the guests' positive experiences. The reception staff are often highlighted for their efficiency and warm greetings, making check-ins smooth and pleasant.
Housekeeping also stands out with guests noting the friendly and positive demeanor of cleaning staff, who ensure that rooms are kept clean and comfortable. The breakfast team is frequently mentioned for their energetic and efficient service, further enhancing the guests' dining experience.
Notably, the staff are recognized for going above and beyond in their service, displaying a genuine care for guest satisfaction. Whether it's helping with IT issues or providing thoughtful assistance to those with complex needs, the staff demonstrate a high level of competence and attentiveness. Overall, the staff's commitment to excellent service significantly contributes to the hotel's welcoming atmosphere and ensures a pleasant stay for all guests.
At the Holiday Inn Express London - Epsom Downs, guests generally had positive experiences with the hotel's WiFi service. Many highlighted the availability of free WiFi as a valuable amenity with several reviewers noting that the connection was good and reliable. Comments also mentioned that the WiFi was suitable for work with some guests describing it as nice and super.
However, the feedback was mixed with some guests experiencing slow or intermittent connections. A few remarked that the WiFi was not free unless one was an IHG member. While the coverage and connection quality were praised by many, a few reviewers suggested that it could be improved, highlighting occasional issues with speed and reliability. Despite the occasional negative comment, the overall impression of the WiFi service was positive and considered satisfactory by most guests.
Guests of the Holiday Inn Express London - Epsom Downs by IHG, consistently commend the parking facilities. The parking is great with ample and plentiful space, making it convenient and worry-free for guests. The on-site parking is free, well-maintained and easy to navigate, further enhancing the guest experience. Reviewers appreciated the large car park and its easy access, as well as the availability of blue badge parking. Some minor issues were noted about tight car park spaces, but overall, the parking is described as perfect, safe and comfortable. The hotel offers excellent parking close to the racecourse and the town, making it a practical choice for travelers.
Holiday Inn Express London - Epsom Downs, part of the IHG Hotel chain, offers a largely positive experience for families visiting the area. The hotel features family rooms that are highly regarded for their appropriateness and comfort, although some guests noted that the space could feel cramped for families larger than four or with older children. The hotel provides practical amenities like highchairs for babies and sofa beds, though there were mixed reviews on their comfort.
The location is frequently praised for its convenience, particularly for family outings to nearby attractions like Chessington and Thorpe Park. It's a great base for these adventures with good parking facilities and straightforward access to southwest London. Additionally, the setting boasts lovely views of Epsom Downs, adding an extra element of enjoyment for families.
Staff at the hotel receive compliments for their helpfulness and friendliness, particularly in accommodating young children and ensuring that extra beds are prepared in advance. However, the onsite restaurant may not be the most child-friendly and some guests felt the pool was not utilized or mentioned.
Overall, the hotel is highlighted as a large, family-friendly environment suitable for family reunions, gatherings and short family stays. Rates are reasonable with breakfast included and the location is ideal for visiting both local family members and tourist attractions. Holiday Inn Express London - Epsom Downs stands out as an excellent option for families looking for comfort and convenience.
Holiday Inn Express London - Epsom Downs by IHG, lives up to its three-star rating, providing standard facilities and services one would expect from this hotel category. Many guests found it to be a good enough option for those looking for standard three-star amenities, stating that it is a decent, properly maintained hotel. The accommodations meet typical budget hotel expectations, making it a very good choice for travelers seeking value without compromising on essential comforts.
Positive phrases from guests highlight the hotel as fantastic, reasonable and excellent value for money, particularly given its location. The hotel delivers what is expected from Holiday Inn Express, offering good value for those wishing to stay within budget. Overall, it provides excellent service and facilities for the price, making it a suitable choice for those looking for a reliable three-star experience.
Holiday Inn Express London - Epsom Downs, an IHG Hotel, has garnered positive reviews for its accessibility features. Guests noted the hotel's commitment to providing accessible rooms specifically designed for disabled guests. Visitors made special mention of easy access within the hotel and an accessible bar area, ensuring a comfortable stay for those with mobility challenges.
The hotel is strategically located for convenient access with plenty of blue badge parking and good accessibility by car. Ground-floor rooms further contribute to ease of access. Staff received commendations for their helpfulness, particularly in assisting elderly visitors and accommodating complex needs with nothing seeming too much trouble. COVID-19 compliance measures have been strictly adhered to, ensuring a safe environment for all guests.
While disabled rooms are situated at the far end of the hotel, resulting in a longer walk from reception, this did not significantly detract from the overall positive experience. The readily available accessible rooms, combined with super friendly staff and excellent facilities, affirm the hotel's dedication to inclusivity and comfort.
Location Show Map
Location
The hotel is noted for its quiet and serene environment, making it an ideal spot for a relaxing stay away from the hustle and bustle of the city. Its proximity to Epsom town center is another advantage with easy access to local amenities and attractions. For those visiting family or attending events, the location is exceptionally convenient with ample parking and excellent connections to surrounding areas like Sutton and Chessington World of Adventures.
Guests appreciate the picturesque setting and the ease of access to various walking routes right from the hotel door. The views from the rooms are often highlighted, providing guests with a scenic backdrop of the racecourse and the Downs. Notably, the location's tranquility and cleanliness, coupled with friendly and helpful staff, add to the overall positive experience.
In summary, the Holiday Inn Express London - Epsom Downs offers a superb location for racegoers, walkers and those visiting the area with its peaceful setting, beautiful views and convenient amenities making it a standout choice for many travelers.
Breakfast
The breakfast staff receives numerous compliments for being friendly and fabulous, contributing to an enjoyable dining experience. Specific mentions include options for English breakfast, gluten-free items, well-cooked dishes and a varied spread that caters to different tastes and dietary needs. Some guests find the breakfast to be rich and delicious, exceeding their expectations.
However, there are a few areas for improvement. Some guests feel that certain items, like bacon or scrambled eggs, could be better cooked or presented. There are occasional mentions of limited choices, particularly the lack of fresh fruit and variations in hot dishes. Some reviews note that the breakfast was not as hot as desired or that specific items seemed dried up or stale.
Despite these critiques, the overall consensus is that the breakfast is a remarkable feature of the hotel with many guests finding it to be a satisfying and worthwhile part of their stay.
Dinner
For dinner, the hotel itself does not have a dedicated restaurant, offering only a limited selection of pizzas on-site. Despite this, the pizzas were generally enjoyed by those who tried them, though occasional complaints about burnt pizzas and a desire for more variety were noted.
Many reviews highlight the convenience and quality of nearby dining options. Guests frequently mentioned several local establishments, notably the Rubbing House and other charming pubs, which provided excellent meals and added to their positive experience. These nearby restaurants were often described as having great food, which somewhat compensated for the lack of extensive dining facilities at the hotel itself.
Overall, while the lack of an on-site restaurant for evening meals and only having pizzas available was a slight downside, the availability of excellent dining options nearby and the provided plates and cutlery for takeaway made the situation manageable for most guests. The rooms and other hotel services were consistently well-received, making it a pleasant stay overall.
Rooms
Spaciousness was another positive aspect with several guests highlighting that despite some smaller rooms, many were larger and offered plenty of space. Views across the downs and the racetrack added an element of charm to the stay, making certain rooms particularly appealing.
The functionality of the rooms was also noted with standard amenities being sufficient for most guests. The presence of blackout curtains, ironing boards and daily tidying up were praised, contributing to a comfortable environment. However, the rooms did have some drawbacks, such as outdated bathrooms, insufficient electrical sockets near mirrors and occasional maintenance issues like non-functioning heaters which detracted slightly from the overall experience.
Despite some rooms feeling a bit worn or tired, the consensus was that the rooms met cleanliness expectations and were generally quiet with adequate air-conditioning. Guests also mentioned the decor being light and airy, contributing to a positive atmosphere.
In conclusion, while the hotel offers a simple and functional lodging experience, spotlighted by exceptional cleanliness and comfort, minor improvements could enhance the overall guest experience.
Beds
However, there are recurring concerns about the size of the beds. A notable number of guests feel that the beds are small, which could be a setback for those who prefer more spacious sleeping arrangements. Some reviews suggest that the bed sizes should be larger to enhance overall comfort. Additionally, a few guests mention that the pillows aren't quite up to standard, either being too hard or not offering enough variety for a comfortable sleep.
In summary, the beds at the hotel strike a chord with guests seeking clean, comfortable accommodations, but there is a clear call for better pillow options and larger bed sizes to cater to a broader range of comfort needs.
Cleanliness
While the overwhelming majority of feedback focuses on the cleanliness, there are a few minor critiques, such as occasional issues with the bathroom cleanliness and the need for more thorough cleaning in some areas. However, these concerns are minimal compared to the extensive positive remarks.
The hotel's atmosphere is described as bright, airy and welcoming, complemented by a clean and comfortable setting. The friendly and helpful staff further enhance the experience, making sure that the hotel remains pleasant not only in terms of cleanliness but also in overall guest service.
In summary, Holiday Inn Express London - Epsom Downs stands out for its excellent cleanliness standards, modern facilities and attentive staff, ensuring a pleasant and hygienic stay for all its guests.
Staff
Housekeeping also stands out with guests noting the friendly and positive demeanor of cleaning staff, who ensure that rooms are kept clean and comfortable. The breakfast team is frequently mentioned for their energetic and efficient service, further enhancing the guests' dining experience.
Notably, the staff are recognized for going above and beyond in their service, displaying a genuine care for guest satisfaction. Whether it's helping with IT issues or providing thoughtful assistance to those with complex needs, the staff demonstrate a high level of competence and attentiveness. Overall, the staff's commitment to excellent service significantly contributes to the hotel's welcoming atmosphere and ensures a pleasant stay for all guests.
Wi-Fi
However, the feedback was mixed with some guests experiencing slow or intermittent connections. A few remarked that the WiFi was not free unless one was an IHG member. While the coverage and connection quality were praised by many, a few reviewers suggested that it could be improved, highlighting occasional issues with speed and reliability. Despite the occasional negative comment, the overall impression of the WiFi service was positive and considered satisfactory by most guests.
Parking
Family
The location is frequently praised for its convenience, particularly for family outings to nearby attractions like Chessington and Thorpe Park. It's a great base for these adventures with good parking facilities and straightforward access to southwest London. Additionally, the setting boasts lovely views of Epsom Downs, adding an extra element of enjoyment for families.
Staff at the hotel receive compliments for their helpfulness and friendliness, particularly in accommodating young children and ensuring that extra beds are prepared in advance. However, the onsite restaurant may not be the most child-friendly and some guests felt the pool was not utilized or mentioned.
Overall, the hotel is highlighted as a large, family-friendly environment suitable for family reunions, gatherings and short family stays. Rates are reasonable with breakfast included and the location is ideal for visiting both local family members and tourist attractions. Holiday Inn Express London - Epsom Downs stands out as an excellent option for families looking for comfort and convenience.
3 Star
Positive phrases from guests highlight the hotel as fantastic, reasonable and excellent value for money, particularly given its location. The hotel delivers what is expected from Holiday Inn Express, offering good value for those wishing to stay within budget. Overall, it provides excellent service and facilities for the price, making it a suitable choice for those looking for a reliable three-star experience.
Accessible
The hotel is strategically located for convenient access with plenty of blue badge parking and good accessibility by car. Ground-floor rooms further contribute to ease of access. Staff received commendations for their helpfulness, particularly in assisting elderly visitors and accommodating complex needs with nothing seeming too much trouble. COVID-19 compliance measures have been strictly adhered to, ensuring a safe environment for all guests.
While disabled rooms are situated at the far end of the hotel, resulting in a longer walk from reception, this did not significantly detract from the overall positive experience. The readily available accessible rooms, combined with super friendly staff and excellent facilities, affirm the hotel's dedication to inclusivity and comfort.
No, Holiday Inn Express London - Epsom Downs by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express London - Epsom Downs by IHG.
No, Holiday Inn Express London - Epsom Downs by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express London - Epsom Downs by IHG.
No, Holiday Inn Express London - Epsom Downs by IHG doesn't have a gym.
Location Show Map
More Options
