The Kampala Serena Hotel is highly praised for its exceptional staff who are warm, friendly and helpful. Guests appreciate the polite and attentive service provided by the staff in all areas of the hotel, including the gym, day spa and restaurants. The hotel's strong COVID protocols, including in-house PCR testing, are also impressive. While there were a few isolated incidents of delays during check-in and check-out, overall, the staff are welcoming, caring and hospitable. Some guests noted that staff in the corridors sometimes do not say hello, but this is a minor concern. Overall, if you're looking for a hotel with great staff in Kampala, the Kampala Serena Hotel is the perfect choice.
Kabira Country Club is a fantastic hotel in Kampala that offers guests a wonderful experience. The rooms are spacious, clean and well-maintained with some guests raving about the amazing size of their suites. Despite the hotel's location near a busy road, the rooms are well sound-proofed, ensuring a peaceful stay. The staff is friendly, professional and committed to providing top-notch customer service with the front office manager receiving high praise. The pool is a must-see sight with guests leaving rave reviews about its stunning surroundings and well-maintained facilities. Overall, Kabira Country Club is a great choice for those looking for a warm and accommodating hotel with a touch of luxury.