Waterfront House & Restaurant is a hotel that boasts the friendliest and most accommodating staff according to guest reviews. The staff was described as warm, friendly, very helpful, excellent and couldn't be more helpful. Guests found them lovely, courteous, pleasant and professional. Many guests also appreciated the location of the hotel, the peacefulness and stunning sea views from the rooms. The staff was singled out for praise with Jackie at the front desk earning a special mention for being fantastic and an absolute gem. The food was also excellent and the customer service impeccable. However, a few guests did not find the staff to be the friendliest, while some had poor service experiences. Overall, Waterfront House & Restaurant is a great hotel with wonderful, professional and accommodating staff.