The Royal Castle Design & SPA emanates luxury and an impressive, castle-like design set in a captivating and tranquil location surrounded by lush forests with the convenience of a nearby beach and aqua park. Guests particularly applaud the hotel’s stunning architecture, spacious rooms with beautiful views and the overwhelmingly polite and friendly staff who strive to create a welcoming atmosphere. The beds in the rooms are often highlighted as very comfortable, ensuring a restful stay.
The breakfast service offers a varied and flavorful experience with an extensive selection that caters to different dietary preferences, though improvements in variety and consistency are suggested. Dinner experiences are mixed with some praising the tasty food and diverse vegetarian options, while others find it lacks quality and variety expected from a 5-star hotel.
On the downside, the hotel faces issues with cleanliness and maintenance. While some areas like the main building are well-kept, many guests report unclean rooms, dirty bedding and poorly maintained facilities. The spa and pool areas receive similar mixed reviews; some praise the high-standard treatments and clean facilities, while others note non-functional equipment and temperatures of pools being too cold.
Wi-Fi connectivity is inconsistent with some areas like the lobby and reception having better coverage than others.
The beach itself, although conveniently located, is criticized for being unkempt and lacking amenities such as sunbeds and umbrellas. The approach to the beach is inadequately lit and maintained, making it less appealing.
Families with children may find the Royal Castle Design & SPA less accommodating as the hotel lacks planned activities and the water park often remains closed.
Considered against its 5-star rating, the hotel’s service and upkeep fall short of expectations. Despite its potential and beautiful setting, comprehensive improvements in cleanliness, maintenance and service consistency are crucial to fully meet guest expectations.