SL Hotel Santa Luzia – Elvas
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Summary of reviewsSL Hotel Santa Luzia in Elvas has earned high praise for its exceptional location, making it an ideal choice for visitors wanting to explore this historic city. Located within a 10-minute walk from the city center, the hotel offers easy access to local attractions, including the stunning aqueduct, historic center and castle. The nearby amenities, ample parking and quiet environment further enhance its appeal. The staff's friendliness and responsiveness, combined with a well-regarded in-house restaurant and pool, contribute to a comfortable and enjoyable stay despite some areas needing modernization.
The breakfast experience is largely celebrated for its variety, quality and the use of local products. Guests often commend the superb scrambled eggs and high-quality coffee, as well as the friendliness of the staff. Dining outdoors adds to the breakfast’s charm. However, a few guests noted limited homemade cakes and occasional lapses in service and cleanliness that somewhat detract from the experience.
Dinner at the hotel's restaurant also receives high marks for the quality of its Alentejo cuisine and the professional service. Diners appreciate the variety of local specialties and the reasonable prices. While there are a few mentions of service inconsistencies and occasional lapses in food quality, overall, guests find the restaurant a highlight of their stay.
The rooms at SL Hotel Santa Luzia are generally noted for their cleanliness, spaciousness and cozy atmosphere with charming decor. Some rooms boast scenic views of the old town, adding to their appeal. However, the outdated furnishings and absence of an elevator can be drawbacks, along with occasional issues such as firm beds and basic furniture. Despite these factors, the overall comfort and historical charm of the rooms are appreciated.
Cleanliness at the hotel has received mixed reviews. While many guests found it to be well-maintained and hygienic, some reported issues like delayed room cleaning, bathroom oversights and dirty pool water. These inconsistencies detract from the overall cleanliness standards expected from a four-star hotel.
The staff consistently receive high praise for their friendliness, helpfulness and attention to detail. Individual staff members, such as Mr. João Simões and Sara, are often singled out for their exceptional service, contributing to the overall positive guest experience. The staff's multilingual capabilities and personalized service further enhance their reputation.
The pool is frequently mentioned as a standout feature, appreciated for its size and refreshing quality, especially during hot days. However, issues with cleanliness and maintenance, particularly in the off-season, have been noted.
Parking facilities are highly appreciated with ample, convenient and free parking available for guests. This adds significant convenience to the overall guest experience.
The beds receive positive feedback for their comfort with many guests enjoying the spacious and comfortable mattresses and pillows, though a few found them too firm.
Despite many positive aspects, the hotel falls short of its four-star rating with guests noting that some facilities and services do not meet their expectations. Issues with cleanliness, outdated decor and basic amenities are pointed out as areas needing improvement.
Overall, SL Hotel Santa Luzia in Elvas offers a generally comfortable and enjoyable stay with a few areas for enhancement to fully meet the four-star expectations.
Categories
The breakfast experience is largely celebrated for its variety, quality and the use of local products. Guests often commend the superb scrambled eggs and high-quality coffee, as well as the friendliness of the staff. Dining outdoors adds to the breakfast’s charm. However, a few guests noted limited homemade cakes and occasional lapses in service and cleanliness that somewhat detract from the experience.
Dinner at the hotel's restaurant also receives high marks for the quality of its Alentejo cuisine and the professional service. Diners appreciate the variety of local specialties and the reasonable prices. While there are a few mentions of service inconsistencies and occasional lapses in food quality, overall, guests find the restaurant a highlight of their stay.
The rooms at SL Hotel Santa Luzia are generally noted for their cleanliness, spaciousness and cozy atmosphere with charming decor. Some rooms boast scenic views of the old town, adding to their appeal. However, the outdated furnishings and absence of an elevator can be drawbacks, along with occasional issues such as firm beds and basic furniture. Despite these factors, the overall comfort and historical charm of the rooms are appreciated.
Cleanliness at the hotel has received mixed reviews. While many guests found it to be well-maintained and hygienic, some reported issues like delayed room cleaning, bathroom oversights and dirty pool water. These inconsistencies detract from the overall cleanliness standards expected from a four-star hotel.
The staff consistently receive high praise for their friendliness, helpfulness and attention to detail. Individual staff members, such as Mr. João Simões and Sara, are often singled out for their exceptional service, contributing to the overall positive guest experience. The staff's multilingual capabilities and personalized service further enhance their reputation.
The pool is frequently mentioned as a standout feature, appreciated for its size and refreshing quality, especially during hot days. However, issues with cleanliness and maintenance, particularly in the off-season, have been noted.
Parking facilities are highly appreciated with ample, convenient and free parking available for guests. This adds significant convenience to the overall guest experience.
The beds receive positive feedback for their comfort with many guests enjoying the spacious and comfortable mattresses and pillows, though a few found them too firm.
Despite many positive aspects, the hotel falls short of its four-star rating with guests noting that some facilities and services do not meet their expectations. Issues with cleanliness, outdated decor and basic amenities are pointed out as areas needing improvement.
Overall, SL Hotel Santa Luzia in Elvas offers a generally comfortable and enjoyable stay with a few areas for enhancement to fully meet the four-star expectations.
Hotel with Swimming Pool
Pool facilities are available. The hotel is located in the city of Elvas, classified as a UNESCO World Heritage site.
Outdoor Pool
Hotel with Parking
Parking is listed as one of the facilities offered at this hotel.
Family Friendly Hotel
Business Hotel
Hotel with Tennis Courts
4-Star Hotel
Hotel with Outdoor Pool
About SL Hotel Santa Luzia – Elvas
License: 7194/RNET
Guest Reviews
Location
The hotel features ample parking, which simplifies arrivals and departures and boasts easy accessibility, located conveniently next to a roundabout. Guests appreciate the calm and quiet environment despite its proximity to the city's attractions. The location facilitates excursions to nearby sites and offers the convenience of being almost on the border with Spain.
Regarding customer service, the staff receive high marks for their friendliness and responsiveness, adding to the overall positive experience. The in-house restaurant and pool further complement the stay, providing guests with a comfortable and enjoyable setting.
While some aspects of the hotel, like the rooms and facilities, could benefit from a bit of modernization, the prime location and convenience make SL Hotel Santa Luzia a suitable choice for sightseeing in Elvas.
Breakfast
The staff’s attentiveness and friendliness during breakfast are repeatedly commended, contributing to a pleasant and inviting atmosphere. Dining in the outdoor space adds to the appeal, making the breakfast experience even more enjoyable.
However, not all feedback is entirely positive. Some guests found the variety of homemade cakes limited and a few noted that the breakfast did not entirely meet the expectations of a 4-star hotel, especially during Covid times. Issues such as a slow setup time and occasional lapses in cleanliness were also mentioned.
Overall, while there are areas for improvement, the breakfast at SL Hotel Santa Luzia largely impresses with its quality, variety and excellent service.
Dinner
The dinner service, overall, is praised for its high-quality food that captures and reproduces the best of Alentejo cuisine. Meals are described as spectacular, divine and absolutely fantastic with some guests choosing to dine at the hotel restaurant throughout their stay. Diners are frequently satisfied with some pointing out the great balance between quality and price.
However, while the majority of reviews are positive, there are a few mentions of service inconsistencies and occasional lapses in food quality or presentation, such as dishes lacking sauce or salad and somewhat unprofessional service. Despite these minor drawbacks, the restaurant generally receives high marks for its culinary offerings and ambiance.
Rooms
Beds
Cleanliness
However, there are notable exceptions. Some guests experienced delayed room cleaning during their stays, along with some oversights like the lack of toilet paper replenishment. Specific areas such as the bathrooms reportedly need improvement with a few mentions of finding hairs in the sheets and cotton. Some reviews suggest that the hotel's cleanliness and maintenance do not meet the expectations for its price point, particularly criticizing aspects like dirty pool water with insects and the state of the carpets. There are also comments about the absence of maid service over extended stays.
Despite some reports of cleanliness issues, certain areas are acknowledged for their cleanliness and proper care, contributing to an overall adequate but inconsistent cleanliness standard at the hotel.
Staff
Pool
However, despite the positive feedback, there are instances where guests noted issues with cleanliness and maintenance. Some visitors found the pool to be dirty and in need of thorough cleaning, particularly during the off-season in January. The shortage of lounge chairs and an overall need for better upkeep of the surrounding area were also mentioned.
Overall, while the pool is frequently praised for its size and the refreshing experience it provides, improvements in maintenance and cleanliness could significantly enhance the guest experience.
Parking
4 Star
Yes, SL Hotel Santa Luzia – Elvas has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at SL Hotel Santa Luzia – Elvas.
No, SL Hotel Santa Luzia – Elvas doesn't allow dogs.
Yes, parking facilities are available at SL Hotel Santa Luzia – Elvas.
No, SL Hotel Santa Luzia – Elvas doesn't have a gym.
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