4-Star HotelSummary of reviews related to the '4 Star' categoryThe Silken Gran Hotel Durango has received mixed reviews with several guests expressing disappointment regarding its four-star rating and associated expectations. There were multiple mentions of the service and facilities not living up to the promised standard, including low water pressure, deteriorated room features and the size of the rooms. Bathrooms in particular fell short with guests noting issues such as low bathtubs and old sanitary facilities.
The wifi performance and air conditioning control did not align with what one would expect from a 4-star hotel, leading to further dissatisfaction. Cleanliness and the overall condition of the rooms also did not meet the anticipated four-star quality. Some reviews highlighted a lack of helpfulness and responsiveness from the staff, adding to the feeling that the service was subpar.
Guests also found the value offered by the hotel to be lacking with some rooms facing an interior courtyard with a wall very close by, which diminished the experience. The suite, expected to be representative of the Silken brand’s quality, also fell short of delivering a four-star experience.
Despite these criticisms, there were mentions that some guests are willing to visit the Gran Hotel Durango again, indicating that there are aspects of the hotel that still hold appeal for certain visitors. However, overall, the feedback suggests that significant improvements are needed for the hotel to truly meet the four-star standard it advertises.
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