O2 Villas Resort & Spa, Ella
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Summary of reviewsNestled amidst the lush mountains of Ella, O2 Villas Resort & Spa offers a serene retreat harmoniously integrated with nature. Its location, slightly off the beaten path, provides guests with magnificent mountain views and seclusion, yet remains accessible to the vibrant town center via a short tuk-tuk ride. The tranquility, combined with the warm hospitality of the staff, creates an environment perfect for relaxation and unwinding, enhanced by easy access to local attractions.
The resort's breakfast is a notable highlight, praised for its delicious, hearty selections that cater to a variety of tastes, making it a standout experience for many visitors. Despite occasional service speed issues, the overall quality and rich Sri Lankan flavors leave a strong, positive impression.
Dinner receives mixed reviews, appreciated for the fresh in-house preparation and occasional live music, yet sometimes deemed overpriced relative to portion sizes. The staff's dedication and occasional complimentary offerings attempt to offset these concerns, maintaining a generally positive dining experience.
Accommodations at O2 Villas combine cleanliness with thoughtful design, particularly in the executive villas that offer luxurious amenities and exceptional views. While standard rooms have room for improvement in terms of size and soundproofing, the overall cleanliness and maintenance of the resort are commendable, contributing significantly to guests' comfort.
The staff are renowned for their exceptional service, with special recognition for their attentiveness and friendly demeanor, enhancing the guest experience. Amenities like the intimate pool with its panoramic views and serene spa ambiance add to the resort's charm, despite minor limitations in size and facilities.
Family-friendly accommodations provide spaciousness and comfort, with features accommodating children and a family-oriented environment. The resort's bedding garners mixed feedback, highlighting a range of comfort preferences among guests.
Overall, O2 Villas Resort & Spa in Ella offers a charming and peaceful escape, bolstered by excellent staff service and natural beauty, though it may not fully align with all expectations of a five-star experience.
Categories
The resort's breakfast is a notable highlight, praised for its delicious, hearty selections that cater to a variety of tastes, making it a standout experience for many visitors. Despite occasional service speed issues, the overall quality and rich Sri Lankan flavors leave a strong, positive impression.
Dinner receives mixed reviews, appreciated for the fresh in-house preparation and occasional live music, yet sometimes deemed overpriced relative to portion sizes. The staff's dedication and occasional complimentary offerings attempt to offset these concerns, maintaining a generally positive dining experience.
Accommodations at O2 Villas combine cleanliness with thoughtful design, particularly in the executive villas that offer luxurious amenities and exceptional views. While standard rooms have room for improvement in terms of size and soundproofing, the overall cleanliness and maintenance of the resort are commendable, contributing significantly to guests' comfort.
The staff are renowned for their exceptional service, with special recognition for their attentiveness and friendly demeanor, enhancing the guest experience. Amenities like the intimate pool with its panoramic views and serene spa ambiance add to the resort's charm, despite minor limitations in size and facilities.
Family-friendly accommodations provide spaciousness and comfort, with features accommodating children and a family-oriented environment. The resort's bedding garners mixed feedback, highlighting a range of comfort preferences among guests.
Overall, O2 Villas Resort & Spa in Ella offers a charming and peaceful escape, bolstered by excellent staff service and natural beauty, though it may not fully align with all expectations of a five-star experience.
Resort for Honeymoon
This resort offers private villa accommodations, including a dedicated 'Honeymoon Villa with Private Pool', and comprehensive spa services. It provides couples with seclusion, opportunities for relaxation, and tailored romantic experiences amidst the scenic Ella landscape.
Resort with Spa
This resort offers spa and wellness facilities for guests seeking relaxation and rejuvenation during their stay.
Romantic Resort
Offering an infinity swimming pool and spa services, this resort provides a relaxing and intimate environment. The villas are designed for comfort and style, ensuring a memorable stay. The serene atmosphere and beautiful views enhance the romantic experience.
Resort with Swimming Pool
This resort provides an outdoor swimming pool, a garden, and a shared lounge. The rooms are well-appointed, and the general vibe is amazing, offering a relaxing and enjoyable stay.
Private Pool Outdoor Pool
Business Resort
O2 Villas Resort & Spa, Ella offers a business center and fax/photocopying services. These facilities are essential for guests requiring office support during their stay.
Resort with Parking
This resort provides free private parking on site. It offers a swimming pool, garden, shared lounge, and free WiFi throughout the property.
5-Star Resort
The resort and spa offers premium amenities and services, ensuring a relaxing and rejuvenating experience for guests. Its location provides easy access to local attractions while maintaining a serene environment. The resort is known for its commitment to guest comfort and satisfaction.
Resort with Outdoor Pool
This resort provides accommodation with an outdoor swimming pool. The pool is a noted amenity for guests staying at the property.
Resort Taking Steps Towards Sustainability
Family Friendly Resort
Small Resort
Resort with Private Pool Rooms
Guest Reviews
Nestled in the lush mountains surrounding Ella, O2 Villas Resort & Spa offers a serene and tranquil retreat, seamlessly integrated with nature. It sits quietly on the outskirts, providing magnificent views of the surrounding mountains and a unique architectural design that complements the natural environment. Guests describe the location as beautiful, offering a perfect blend of peaceful seclusion while still being just a short tuk-tuk ride away from the vibrant town center of Ella. Despite being slightly off the beaten path, the remoteness contributes to the hotel's tranquility, away from the hustle and bustle, allowing guests to relax and unwind in peace. The proximity to Ella makes it convenient for exploring the area's activities and attractions, and the hotel staff ensures easy access to transportation. Surrounded by nature, the resort provides a picturesque and serene escape that captivates its visitors.
The breakfast experience at O2 Villas Resort & Spa in Ella is generally positive, garnering much praise for its delicious offerings and varied selection. Guests often highlight the plentiful and hearty nature of the buffet, which features both sweet and savory dishes that appeal to a wide range of preferences. Many reviewers have cited the breakfast as one of the best they've had in Sri Lanka, particularly noting the Sri Lankan curries and the ability to accommodate special requests, such as packing meals for early starts or offering customized options like hoppers. The venue has a reputation for providing a generous spread that includes porridge, fruit, eggs, and other quality dishes. While some critique the pace at which specific items like pancakes and eggs are prepared, and note instances of old or dried food, the overall impression suggests that breakfast is a strong selling point of the resort, with many guests finding it both hearty and satisfying. There are occasional criticisms about the inclusion of water as an extra charge or moments when the meal fails to meet expectations, but these are overshadowed by numerous reviews applauding the breakfast's excellence. Whether served as part of a celebratory setup or enjoyed alongside stunning views, breakfast at this resort has left a lasting impression on its guests.
Dinner at O2 Villas Resort & Spa in Ella offers a culinary experience that receives a mix of reactions from guests. Many highlight the excellent quality of the meals, noting the fresh, in-house preparation and an impressive selection of dishes. Some guests found their dinners to be delicious and particularly praised meals such as fresh tuna accompanied by live music. Despite these positives, there are consistent comments about the high prices, with some guests feeling the cost did not match the portion sizes or overall experience.
Service efficiency is mentioned, with room service being smooth and a complimentary meal offered in some instances. However, there are concerns regarding hidden costs and inconsistencies such as meals being served cold or with incorrect spice levels, which, when raised, were addressed by the staff with varying levels of satisfaction.
Overall, the dining experience at O2 Villas Resort & Spa is appreciated for the quality of food and the dedication of the staff, yet it may fall short for those expecting larger portions or more value for money, especially when compared to local dining options in Ella.
O2 Villas Resort & Spa in Ella offers a mix of experiences when it comes to its accommodations. Many guests have praised the resort for its well-maintained, clean, and nicely decorated rooms. The executive villas and suites, in particular, are highlighted as being spacious, comfortable, and providing excellent amenities such as private pools and balconies, making them ideal for families or those seeking a luxurious stay. The staff at the resort are frequently noted for their professionalism and attentiveness, enhancing the overall experience.
However, the resort receives criticism for the size of its standard rooms, which numerous guests found to be smaller than expected and lacking storage space. Noise is a common issue, with thin walls contributing to disturbances, and some accommodations are noted to be either too bright or too dark. There are also concerns about the comfort of the furnishings and minor maintenance issues, such as mold in bathroom areas or malfunctioning showers. Despite these drawbacks, the resort offers stunning views of Ella's hills, which contributes significantly to the ambiance of the villas. The hidden location can be a double-edged sword, providing a sense of seclusion yet occasionally challenging to locate. Overall, O2 Villas Resort & Spa presents a varied range of rooms that cater well to those prepared to opt for the higher-end options.
The beds at O2 Villas Resort & Spa, Ella, evoke a mix of opinions among guests, reflecting diverse preferences for bed firmness. Many guests find the beds comfortable and cozy, with some highlighting the addition of real duvets and pleasant pillows as a particular plus. However, there are several mentions of the beds being on the hard side, with some guests describing them as extremely firm, even considering the room's price. A few reviews highlight discomfort from spring mattresses and poor isolation in the bedrooms, which may disrupt sleep quality. Despite these more critical observations, the resort does garner appreciation for the availability of great plugs and USB outlets conveniently located by the bed, adding a functional benefit for tech-savvy travelers. The varied feedback suggests that while some guests have satisfactory experiences with the bedding, others may find it less to their liking, depending on individual comfort preferences.
O2 Villas Resort & Spa in Ella is notable for its immaculate cleanliness across various areas of the hotel, earning high praise from guests. Visitors consistently commend the resort for its clean rooms and comfortable bed sheets, underscoring the thorough cleaning standards upheld by the establishment. Many highlight the property as exceptionally clean and well-kept, with rooms described as spacious, modern, and stylishly furnished. Guests find the resort's design to be quite appealing, seamlessly blending with the natural surroundings to create a pleasant atmosphere. The hotel’s reception and common areas, including a clean pool, maintain a high level of cleanliness, contributing to an overall modern and pleasant experience.
However, some areas for improvement remain, with occasional mentions of cleanliness being less than perfect around specific edges and instances of room cleaning expectations not being met. Despite this, the property's overall cleanliness has been a standout feature, with many guests expressing satisfaction with the resorts’ pristine condition and well-maintained facilities.
At O2 Villas Resort & Spa in Ella, the staff has garnered a reputation for exceptional hospitality and attentiveness. Guests frequently commend the team for being friendly, accommodating, and responsive, making visitors feel truly welcome from the moment they arrive. The welcoming atmosphere is further amplified by the staff's cheerful demeanor and efficiency. Many guests were particularly impressed by specific team members who went above and beyond to ensure their stay was a memorable one, with Pradeep and Asintha receiving special praise for their generous and accommodating nature. In addition, the staff’s attention to detail was highlighted through thoughtful gestures, such as creating towel animals for children, which left a lasting impression on guests. Despite a rare mention of less favorable staff interactions, the overwhelming consensus reflects a dedicated and attentive team that genuinely cares about meeting guests' needs, providing outstanding service, and enhancing the overall experience at the resort.
Visitors to O2 Villas Resort & Spa in Ella have shared mixed experiences regarding the quality of the WiFi service. Some guests have noted that the WiFi was good, with it being well maintained during their stay. However, several other guests encountered challenges, including weak and intermittent connections and instances where the WiFi did not work at all in the rooms. The inconsistency in the WiFi quality is something future guests might want to consider, especially if reliable internet access is a priority during their stay.
The spa at O2 Villas Resort & Spa in Ella is noted for its serene ambiance and delightful massages, offering relaxation until 9 PM. Guests find the full body massages to be particularly excellent, suggesting a satisfying experience despite the limited spa facilities, which consist of a single room with two massage beds. The spa maintains a beautiful atmosphere, complementing the tranquil setting of the resort. While the services are considered to be on the pricier side, visitors appreciated the quality of the massage they received. Additionally, the small pool with a stunning view adds to the overall appeal of the spa, creating a calming retreat for guests.
Nestled amidst the picturesque landscape of Ella, O2 Villas Resort & Spa offers a truly captivating pool experience for its guests. The main pool, although small in size, boasts breathtaking panoramic views and serves as a relaxing oasis. It is described as intimate, shaded in the afternoon, and offers a lovely cool respite with refreshing water. Guests have appreciated its unique design, with many highlighting the infinity pool feature and stunning mountainous backdrop.
While some found the pool area small, they also note its serene ambiance and the beautiful views it offers. The rooftop pool is a standout feature, providing guests with spectacular vistas that contribute to the overall charm of the resort. The pool area is described as nice and clean, contributing to a relaxing experience despite its cool temperatures.
For those seeking a bit more privacy, the hotel offers private pools that are loved by many, although not entirely secluded. Overall, the pool facilities at O2 Villas Resort & Spa, Ella, may be compact, but they provide a refreshing and visually appealing experience amidst a stunning natural setting.
O2 Villas Resort & Spa in Ella is well-suited for families, offering accommodations ideal for both small and larger family units. The resort features family rooms and suites designed to accommodate families with children, ensuring ample space and modern comforts. Guests have highlighted the spaciousness of the family suite, which includes a large bathroom, advanced technology, and a pleasant balcony—elements that contribute to a comfortable and enjoyable stay. The resort's staff has been recognized for their friendliness and attentiveness, enhancing the overall experience for families. Families can also enjoy striking views from the rooftop pool, which provides an invigorating spot to relax despite the cool water temperature, thanks to Ella’s warm climate. Although some noise complaints suggest the need for better soundproofing, overall, the resort proves to be an attractive choice for family vacations.
Nestled in the enchanting locale of Ella, O2 Villas Resort & Spa strives to offer a luxurious escape, yet it garners mixed impressions about its five-star status. While some guests find the facilities and services to be fitting of its high rating, characterized by exceptional service and a globally competitive appearance, there are notable critiques concerning its offerings. The menu options for dining do not meet the expectations one would associate with a five-star establishment, marked by limited selections. The lack of an elevator and the presence of numerous stairs present challenges, detracting from the accessibility expected at this level of hospitality. This disparity between expectations and reality leaves the value proposition somewhat questioned for those seeking a quintessential five-star experience. Despite this, the resort's aesthetic appeal and service quality are appreciated, providing a blend of beauty and attentive care that resonates with some visitors.
O2 Villas Resort & Spa in Ella offers a selection of accommodations featuring private pools, such as the Honeymoon Villa, suites, and the Junior Suite. Guests have praised the spaciousness and modernity of the executive suite accommodating three people. The Junior Suite is highlighted for its charming outdoor area and pool. However, some guests have noted that the private pools in certain accommodations, including the Honeymoon Villa, can be quite cold and are situated in shaded areas, affecting their usability. Additionally, while guests expected more privacy from these private pools, their experience deviatesslightly from expectations with regards to seclusion. Despite these aspects, the main pool at the resort remains a delightful alternative for guests to enjoy a refreshing swim.
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Location
Breakfast
Dinner
Service efficiency is mentioned, with room service being smooth and a complimentary meal offered in some instances. However, there are concerns regarding hidden costs and inconsistencies such as meals being served cold or with incorrect spice levels, which, when raised, were addressed by the staff with varying levels of satisfaction.
Overall, the dining experience at O2 Villas Resort & Spa is appreciated for the quality of food and the dedication of the staff, yet it may fall short for those expecting larger portions or more value for money, especially when compared to local dining options in Ella.
Rooms
However, the resort receives criticism for the size of its standard rooms, which numerous guests found to be smaller than expected and lacking storage space. Noise is a common issue, with thin walls contributing to disturbances, and some accommodations are noted to be either too bright or too dark. There are also concerns about the comfort of the furnishings and minor maintenance issues, such as mold in bathroom areas or malfunctioning showers. Despite these drawbacks, the resort offers stunning views of Ella's hills, which contributes significantly to the ambiance of the villas. The hidden location can be a double-edged sword, providing a sense of seclusion yet occasionally challenging to locate. Overall, O2 Villas Resort & Spa presents a varied range of rooms that cater well to those prepared to opt for the higher-end options.
Beds
Cleanliness
However, some areas for improvement remain, with occasional mentions of cleanliness being less than perfect around specific edges and instances of room cleaning expectations not being met. Despite this, the property's overall cleanliness has been a standout feature, with many guests expressing satisfaction with the resorts’ pristine condition and well-maintained facilities.
Staff
Wi-Fi
Spa
Pool
While some found the pool area small, they also note its serene ambiance and the beautiful views it offers. The rooftop pool is a standout feature, providing guests with spectacular vistas that contribute to the overall charm of the resort. The pool area is described as nice and clean, contributing to a relaxing experience despite its cool temperatures.
For those seeking a bit more privacy, the hotel offers private pools that are loved by many, although not entirely secluded. Overall, the pool facilities at O2 Villas Resort & Spa, Ella, may be compact, but they provide a refreshing and visually appealing experience amidst a stunning natural setting.
Family
5 Star
Private Pool
Yes, O2 Villas Resort & Spa, Ella has pool(s) that belong to one or more of the following categories: Private Pool, Outdoor Pool.
Yes, a spa is available at O2 Villas Resort & Spa, Ella.
No, O2 Villas Resort & Spa, Ella doesn't allow dogs.
Yes, parking facilities are available at O2 Villas Resort & Spa, Ella.
No, O2 Villas Resort & Spa, Ella doesn't have a gym.
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