DoubleTree by Hilton LAX - El Segundo
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe DoubleTree by Hilton LAX - El Segundo receives commendations for its advantageous location, particularly its proximity to Los Angeles International Airport (LAX) and major freeways. Guests appreciate the convenience for early flights or layovers, as well as the ease of access to popular beach destinations like Manhattan, Redondo and Hermosa Beach. The quiet neighborhood adds to a peaceful yet accessible stay, complementing proximity to tourist spots and local dining options, including a metro station for straightforward public transportation. The hotel features a clean and well-maintained environment with amenities such as a 24/7 gym and spacious rooms. Shopping enthusiasts benefit from nearby malls in El Segundo, Manhattan Beach and Hawthorne.
The hotel staff frequently receive high praise for their friendliness and exceptional service. Guests highlight their helpful demeanor with specific mentions of staff members going above and beyond to ensure a comfortable stay. Alicia is particularly noted for her professionalism during check-in and the prompt responses before guests' arrival contribute positively to the overall experience.
While many guests find the rooms spacious, clean and comfortable with modern amenities like coffee makers and fridges, feedback on maintenance and cleanliness varies. Some guests report issues such as unpleasant smells, standing water in tubs and occasional stains. The large pool offers a relaxing feature, despite mixed reviews about its temperature and occasional closures.
Cleanliness reviews also show mixed sentiments. Some guests are pleased with the very clean rooms and helpful staff, while others note unclean conditions in both rooms and common areas. Suggestions for a decor refresh and more consistent housekeeping were mentioned, as were concerns about occasional lack of communication regarding bar and restaurant operations.
The pool area garners appreciation for its cleanliness and relaxing atmosphere, though temperature concerns and temporary closures have caused some dissatisfaction. The presence of a Jacuzzi, though often non-functional, detracts from the pool’s appeal for some guests.
The breakfast experience has mixed feedback. While some find it good or decent, others criticize the high charges, limited options and lack of hot food. Inconsistent restaurant availability and communication about closures add to the disappointment.
Guests consistently praise the comfort of the beds, often described as super soft and high-quality, contributing significantly to guest satisfaction and quality sleep.
Parking at the hotel is convenient, allowing guests to park close to the property, a feature particularly appreciated by travelers needing to park campers. However, the parking fee, often cited as $20, is considered relatively expensive.
In summary, the DoubleTree by Hilton LAX - El Segundo is well-regarded for its prime location, friendly staff and comfortable accommodations. Areas for improvement include more consistent cleanliness, better communication regarding dining and pool amenities and addressing maintenance issues in some rooms.
Categories
The hotel staff frequently receive high praise for their friendliness and exceptional service. Guests highlight their helpful demeanor with specific mentions of staff members going above and beyond to ensure a comfortable stay. Alicia is particularly noted for her professionalism during check-in and the prompt responses before guests' arrival contribute positively to the overall experience.
While many guests find the rooms spacious, clean and comfortable with modern amenities like coffee makers and fridges, feedback on maintenance and cleanliness varies. Some guests report issues such as unpleasant smells, standing water in tubs and occasional stains. The large pool offers a relaxing feature, despite mixed reviews about its temperature and occasional closures.
Cleanliness reviews also show mixed sentiments. Some guests are pleased with the very clean rooms and helpful staff, while others note unclean conditions in both rooms and common areas. Suggestions for a decor refresh and more consistent housekeeping were mentioned, as were concerns about occasional lack of communication regarding bar and restaurant operations.
The pool area garners appreciation for its cleanliness and relaxing atmosphere, though temperature concerns and temporary closures have caused some dissatisfaction. The presence of a Jacuzzi, though often non-functional, detracts from the pool’s appeal for some guests.
The breakfast experience has mixed feedback. While some find it good or decent, others criticize the high charges, limited options and lack of hot food. Inconsistent restaurant availability and communication about closures add to the disappointment.
Guests consistently praise the comfort of the beds, often described as super soft and high-quality, contributing significantly to guest satisfaction and quality sleep.
Parking at the hotel is convenient, allowing guests to park close to the property, a feature particularly appreciated by travelers needing to park campers. However, the parking fee, often cited as $20, is considered relatively expensive.
In summary, the DoubleTree by Hilton LAX - El Segundo is well-regarded for its prime location, friendly staff and comfortable accommodations. Areas for improvement include more consistent cleanliness, better communication regarding dining and pool amenities and addressing maintenance issues in some rooms.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Pool Lap Lanes Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Lap Lanes
Hotel with Heated Pool
Guest Reviews
The DoubleTree by Hilton LAX - El Segundo is highly praised for its prime location, particularly its proximity to Los Angeles International Airport (LAX). Guests repeatedly mention the convenience of being near the airport, which makes it an excellent choice for travelers with early flights or layovers. The hotel's location is also appreciated for its closeness to major freeways, making beach outings to destinations like Manhattan, Redondo and Hermosa Beach easily accessible.
Several reviews highlight the quiet neighborhood around the hotel, offering a peaceful stay without sacrificing convenience. The hotel is centrally located, providing easy access to popular tourist spots and local eateries and it is also near a metro station, which allows for straightforward public transportation options.
In addition to its favorable location, the hotel receives compliments for its cleanliness and well-maintained facilities. It features amenities such as a 24/7 gym and spacious rooms which meet guests' expectations. The staff are frequently mentioned for their friendliness and willingness to assist with any problems, enhancing the overall guest experience. For those interested in shopping, the hotel's location is also close to shopping malls in El Segundo and nearby areas like Manhattan Beach and Hawthorne.
The breakfast experience at DoubleTree by Hilton LAX - El Segundo has received mixed feedback from guests. Despite some highlights, such as the breakfast being described as good, decent and even exceptional by a few, there are significant concerns regarding its overall quality and value. Several guests mentioned issues with high charges, specifically citing examples of being charged $18 per person, including for children's buffet breakfast. Furthermore, limited buffet options and the occasional absence of hot food detracted from the dining experience.
Many reviewers criticized the breakfast service for not meeting basic expectations with reports of missing amenities, cold or unappetizing offerings and an overall lack of variety. The availability of the restaurant appeared inconsistent with some guests experiencing closures due to construction, which was not communicated at booking. This led to some being served minimal grab-and-go items rather than a full breakfast, contributing to a general sense of disappointment. Instances of serving food on porcelain dishes did add a touch of refinement, but these occasions were rare compared to the more widespread dissatisfaction.
Located conveniently near LAX, the DoubleTree by Hilton in El Segundo displays a promising exterior and lobby that create a positive first impression. Guests often highlight the spaciousness of the rooms, which are described as large and comfortable. Bedding receives frequent praise for its comfort, contributing to an enjoyable sleeping experience.
Cleanliness in the rooms is noted with some descriptions emphasizing modern and tidy spaces, complete with essentials like coffee provisions and a fridge. The large pool adds a welcoming recreational feature to the hotel, providing an additional layer of relaxation for guests.
However, mixed feedback on certain aspects cannot be ignored. Some guests reported unpleasant smells and issues with room maintenance, including standing water in tubs and occasional stains. Concerns were also raised about discrepancies between room photos on the website and actual appearances, as well as inadequate housekeeping over extended stays.
Despite these setbacks, the attentive and friendly staff leave a positive mark on the overall experience with consistent remarks about their helpfulness from check-in to check-out. While there are notable high points in room comfort and service, potential visitors should be aware of the varied experiences reported by past guests.
DoubleTree by Hilton LAX - El Segundo has garnered positive feedback for its beds, consistently described as comfortable. Guests highlight the high quality of the mattresses and pillows, often noting the softness and superior comfort. Words like comfortable, super soft and high-quality frequently appear in descriptions, portraying a restful sleep experience. The beds are also associated with a pleasant and cozy stay, making them a significant factor in the overall guest satisfaction.
The DoubleTree by Hilton LAX - El Segundo offers a convenient location close to the airport, making it a practical choice for travelers. The property boasts a welcoming front and lobby area that initially gives a good impression. Additionally, it is situated in a safe industrial estate, providing a secure environment for guests.
While some guests were pleased with clean rooms and found the staff to be super friendly and helpful, the reviews regarding cleanliness were mixed. Several guests noted that their rooms were very clean or met a good standard of cleanliness. Yet, others experienced less satisfactory conditions, citing issues like unclean rooms, filthy common areas and lingering smells.
Despite the overall cleanliness, a few guests felt the hotel could benefit from a refresh in decor to enhance the overall guest experience. Moreover, there were mentions of absent services and structural elements needing renewal. The bar and restaurant operations were also problematic with some guests frustrated by early closures and lack of prior notice, which detracted from their dining experience.
In conclusion, while the DoubleTree by Hilton LAX - El Segundo has several strong points, particularly its location and some satisfactory interactions with staff, consistency in cleanliness and service execution appears to be an area needing improvement.
At DoubleTree by Hilton LAX - El Segundo, the hotel staff consistently receive high praise from guests for their friendliness and exceptional service. Guests highlight the staff's ability to go above and beyond in ensuring a comfortable stay, often mentioning their pleasant and helpful demeanor. Alicia, in particular, stands out for her professionalism and accommodating nature during check-in.
Visitors appreciated the prompt responses to their inquiries prior to travel, which was particularly reassuring compared to interactions with central booking agents. The attentiveness of the staff contributed significantly to the overall positive experience with several guests noting that the team exceeded their expectations by providing timely assistance and addressing their needs effectively.
Additionally, guests were grateful for the staff's flexibility, such as allowing early check-ins and being responsive to various requests. Despite isolated comments about operational issues, such as an out-of-service elevator or missing business center, the overwhelming sentiment centers on the exceptional customer service and the personable nature of the team at this El Segundo location.
The pool area at DoubleTree by Hilton LAX - El Segundo has received mixed reviews from guests. Many appreciated the pool, describing it as clean, lovely and a good place to relax. Some guests highlighted its ample size and proper maintenance, though noted that it can be cold. Despite these positives, others were disappointed by temporary closures and renovations that were not communicated in advance. Additionally, the pool area was criticized by some for resembling a prison facility and the Jacuzzi's non-functional state was another drawback. Overall, while the pool is a notable feature, guests experienced inconsistencies in its availability and surrounding amenities.
DoubleTree by Hilton LAX - El Segundo boasts a convenient location close to the airport and offers the added convenience of parking right outside the hotel. Many guests have appreciated the ease of being able to park their vehicles, including rented campers, right on the premises. However, the hotel does charge an additional fee for parking, which some visitors have described as relatively expensive with a rate of $20 being commonly mentioned. Despite this, the proximity to the airport and the ease of access are often highlighted as positive aspects. Overall, for travelers needing parking near LAX, this hotel provides convenience albeit at an extra cost.
Location Show Map
Location
Several reviews highlight the quiet neighborhood around the hotel, offering a peaceful stay without sacrificing convenience. The hotel is centrally located, providing easy access to popular tourist spots and local eateries and it is also near a metro station, which allows for straightforward public transportation options.
In addition to its favorable location, the hotel receives compliments for its cleanliness and well-maintained facilities. It features amenities such as a 24/7 gym and spacious rooms which meet guests' expectations. The staff are frequently mentioned for their friendliness and willingness to assist with any problems, enhancing the overall guest experience. For those interested in shopping, the hotel's location is also close to shopping malls in El Segundo and nearby areas like Manhattan Beach and Hawthorne.
Breakfast
Many reviewers criticized the breakfast service for not meeting basic expectations with reports of missing amenities, cold or unappetizing offerings and an overall lack of variety. The availability of the restaurant appeared inconsistent with some guests experiencing closures due to construction, which was not communicated at booking. This led to some being served minimal grab-and-go items rather than a full breakfast, contributing to a general sense of disappointment. Instances of serving food on porcelain dishes did add a touch of refinement, but these occasions were rare compared to the more widespread dissatisfaction.
Rooms
Cleanliness in the rooms is noted with some descriptions emphasizing modern and tidy spaces, complete with essentials like coffee provisions and a fridge. The large pool adds a welcoming recreational feature to the hotel, providing an additional layer of relaxation for guests.
However, mixed feedback on certain aspects cannot be ignored. Some guests reported unpleasant smells and issues with room maintenance, including standing water in tubs and occasional stains. Concerns were also raised about discrepancies between room photos on the website and actual appearances, as well as inadequate housekeeping over extended stays.
Despite these setbacks, the attentive and friendly staff leave a positive mark on the overall experience with consistent remarks about their helpfulness from check-in to check-out. While there are notable high points in room comfort and service, potential visitors should be aware of the varied experiences reported by past guests.
Beds
Cleanliness
While some guests were pleased with clean rooms and found the staff to be super friendly and helpful, the reviews regarding cleanliness were mixed. Several guests noted that their rooms were very clean or met a good standard of cleanliness. Yet, others experienced less satisfactory conditions, citing issues like unclean rooms, filthy common areas and lingering smells.
Despite the overall cleanliness, a few guests felt the hotel could benefit from a refresh in decor to enhance the overall guest experience. Moreover, there were mentions of absent services and structural elements needing renewal. The bar and restaurant operations were also problematic with some guests frustrated by early closures and lack of prior notice, which detracted from their dining experience.
In conclusion, while the DoubleTree by Hilton LAX - El Segundo has several strong points, particularly its location and some satisfactory interactions with staff, consistency in cleanliness and service execution appears to be an area needing improvement.
Staff
Visitors appreciated the prompt responses to their inquiries prior to travel, which was particularly reassuring compared to interactions with central booking agents. The attentiveness of the staff contributed significantly to the overall positive experience with several guests noting that the team exceeded their expectations by providing timely assistance and addressing their needs effectively.
Additionally, guests were grateful for the staff's flexibility, such as allowing early check-ins and being responsive to various requests. Despite isolated comments about operational issues, such as an out-of-service elevator or missing business center, the overwhelming sentiment centers on the exceptional customer service and the personable nature of the team at this El Segundo location.
Pool
Parking
Yes, DoubleTree by Hilton LAX - El Segundo has pool(s) that belong to one or more of the following categories: Heated Pool, Pool Lap Lanes, Outdoor Pool.
No, a spa isn't available at DoubleTree by Hilton LAX - El Segundo.
Yes, DoubleTree by Hilton LAX - El Segundo welcomes dogs.
Yes, parking facilities are available at DoubleTree by Hilton LAX - El Segundo.
Yes, DoubleTree by Hilton LAX - El Segundo has a gym.
Location Show Map
More Options
